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Pots of Luck Casino - Withdrawal not paid yet

RESOLVED
Complaint Info
Disputed casino Pots of Luck Casino
Reason Delayed payment
Amount € 40
Posted on November 26, 2016

Deposit 10 Euro--- Win 40 Euro --- I have withdrawal - Casino - no withdrwal - No answer Live Chat - no answer e-mail !!! I have send Dokuments - no answer - please help my !!! Asgmbler has recommended this casino and now I just can not get my profit. Askgambler should adress this complaint !!!!!!!!!!!!!!

Posted on November 28, 2016

Dear 56HORRY56,

You made the withdrawal requests on the 21st Nov at 20:25. Our security processes required a copy of your ID DOCS and these were sent by you on the 21st and the 22nd.

Our Security Officer reviewed and accepted your documents on the 24th and approved payment. The withdrawal amount was processed on the 24th.

Since you are a 'verified' player all future withdrawals will be processed within 1 working day.

I would appreciate a reply confirming you have received your withdrawal.

Regards,

Sean

COO Nektan Gibraltar Limited
For and on behalf of Pots of Luck

Posted on November 28, 2016

I have my Withdrwal 40 Euro from Pots of Luck Casino 24-11-2016 via Neteller Thank you

AskGamblers
Posted on November 28, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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