AskGamblers Quick Overview
Editor’s View
PokerStars Casino has a recognisable logo, is available in multiple countries worldwide, and has different licences. The website is straightforward and user-friendly. You can access casino promotions and different games through the footer.
As you scroll down, you will find a variety of useful pages where you can learn more about the casino or read the Terms and Conditions before you register.
- Online poker games and tournaments
- Mobile friendly
- Multiple reliable licences
- No live casino
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PokerStars Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About PokerStars Casino
PokerStars is one of the best online casino sites for poker enthusiasts! The online casino offers different versions of poker that players can enjoy from the comfort of their homes.
Finding casinos for mobile that offer a large number of poker games is always challenging for players, but PokerStars covers it. Still, there’s more to it than poker.
The casino has been open since 2015, maintaining a high CasinoRank at AskGamblers. The operator boasts eight casino licences, including those from the UKGC, Danish Gambling Authority and Portuguese Gambling Regulation and Inspection Service.
Tap into our online casino review to find out everything about PokerStars Casino and what you can expect upon registration.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at PokerStars Casino
PokerStars Casino has a page dedicated to payment methods where players can see all available deposit and withdrawal methods. Remember that this is country-specific and will only show options that are valid for use in your country.
You can request your withdrawal from the Cashier. Choose your method, enter the amount you wish to withdraw and submit your request. The casino claims it takes 3-10 business days after processing the request for the money to be visible in your account. E-wallets are quicker than bank transfers.
Visa cards issued by US banks aren’t eligible for withdrawals, so if you’re using a card, you have to check your issuer. The casino doesn’t state deposit and withdrawal limits.
Games at PokerStars Casino
Despite its name, PokerStars Casino has other games besides online poker. Of course, poker tournaments and games are pretty popular. There’s a unique poker platform you can only find on this website.
You can always take a break from poker and indulge into online slots available at the casino. There’s a good range of games that you can sort out by providers, themes and game features. You have to be a member to play slots.
The casino doesn’t have any live games, and the selection of other table games is severely limited.
PokerStars Casino’s Commitment to Responsible Gambling
PokerStars Casino allows you to set deposit limits on the website, but the limit will consider any transactions you’ve made in a day, seven days or a month. For example, if you set a daily limit and deposited €10 in the past 24 hours, you’d be €10 into your new limit.
When you register, you must verify your age because the website is restricted to minors. Players can take a time-out at any point, but self-exclusion is an option for longer breaks.
The best way to determine if you need professional help is to take a self-assessment test, also available at the casino. Upon withdrawing money, you can lock your requests – in other words, you can restrict yourself from cancelling your withdrawals and make sure you don’t bet away your winnings.
Customer Support at PokerStars Casino
To contact the casino, you’ll find a small Help button in the top right corner. Once you click there, you’ll enter the Help Centre. There are several articles that answer common user questions, but at the end of the page, you can find the Contact Us button.
Click on it and it will offer you a chance to log in to chat, but you can continue without logging in. You have to go through the chatbot that will connect you to one of the agents. It takes some time to reach someone to talk to if you’re not a casino member, but if you are, you will receive better support.
The live chat is available 24/7, while you can also contact the casino via email. Before chatting we suggest you take a look at the FAQ articles because there are a lot of detailed explanations that could help you.
Complaints
Read the complaints other players have left for PokerStars Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
They are the biggest company in the online gambling business, I guess it's a pluss.
None or very bad promotions. Their social media team is horrible. They will run contests and not pay out to some people for no reason. When you try to contact them they completely ignore you. I can provide proof if anyone wants to see it. Overall stay away from this company unless you are too lazy to find better options.
My feedback refers only to the casino section of the site and there is nothing positive to be said. Read below
I have played in many sites but WHOA this one just gave me the worst experience ever. Starting with the sign up and their 200% match bonus it was hard to navigate as the balance on the top right wasn't reflecting.
I deposited 30 pounds which gave me $117. Dollars to play with. Why Dollars ?
Moving to their games, there is a poor section of selected Microgaming games, some of the biggest games are missing, reels spin in different way, some musics backgrounds are missing. Half of the games would not even start, stating I need to update my flash player where its already up to date ! I was playing on Mac but decided to try on Windows too - same thing. Half of the games would not start.
In regards to the payouts - This is what killed me. I tried maybe 5 games (all that worked) on different bets. Never got a bonus, never got a 20x+ win. Games are sucking money, giving the minimum payouts, not to talk about free spins, which did not occur.
I would not be returning there. They might know a thing or two about poker, but in casino department - they are pure zero. AVOID !
This was supposed to be a fun night for me. But it is the first time in my live I regret putting money in a site.
Hi, I would like to share my experience with you guys of this pokersite. For me it's one of the best online poker site in the world. The withdrawal is very fast (2-3days). The support is also very friendly and take the time to explain if you have some issues. Good casino to play poker. I recommend.
My bad experience in this site was on the casino section. As I tried this casino for the first time the slots payed very well and the bonus round too. I make some good wins but until I make my first withdrawal. After that the casino pays less and less. They kicked me out several times when I hit bonus rounds on slots and after I contact support they tell me the problem was my internet connection. LOL. One time I hit the bonus round on jack and the beanstalkfor 2 times, both pay me 150- 200 $. as I hit the bonus the 3 time, the bonus round stopped and a window appear saying I was kicked out from an administrator. Tried to reenter the game but not possible. As I contact support why, they lie to me, saying that nobody kicked me out. I should wait 30 min than enter the game again. So I due and the bonus round gave me 5$. after complain they give me 15$ for compensation. Thats not the only issue I experienced on this casino, overtime I played now they will give me very time a bonus on start and after that nothing more until my account is on 0. I think this casino don't let you win to much and certainly not more than they. I don't recommend this casino.
Ok I download the casino it luck like fine... poker... ok slots... ok.... not so meny games but they are fine
But I download the casino becouse I want to play in game STEAM TOWER in the internet site the game is walible but if I dowload the casino ..... was not there ...that is big minus from me
Dear KRIS3006, Thanks for taking time to write the review. I can see that you are based in Denmark. For Denmark, unfortunately, we still do not offer the full PokerStars Casino experience, due to the Danish licence restrictions. We will certainly expand our offering in that region when the time comes and all our players from Denmark will be informed accordingly. Thanks and regards Yvette Grima PokerStars Casino
The poker tables are good and is the choice of games at the casino.
Two day withdrawal rule. This is an absolute joke. And its not two days, I have been waiting over 10 days for my payout now!
After you deposit, you have a spin, or play some poker or whatever you want to do - you find yourself up.. so you want to withdraw your funds....you then get a message saying that you have to wait 48hrs, just in case of fraudulent activity!! Yep that's right, that £100 you deposited (and they took in a matter of seconds) could be related to the Italian mafia so they have to wait 48 hrs.. to do what, I wonder? And yes, these people already have my ID and fingerprints on file.. so its not a KYC rule. Im sorry to say, Im pretty sure this is designed so players keep playing.. and we all know what happens when you keep playing at a casino ?! My advice, take a break for 7 days so your not tempted to play on.. or, better still, avoid this place until they change this ridiculous rule.
Poker is ok. An average player can make a profit. Withdraws are ok too, although it is not correct to put the player on hold for 48hrs. Payments are immediate, so should be withdraws.
Roulette: Rigged, no doubt. Tested thousand times and with different systems. Ever seen a dozen missing 41 times in a row? maybe once in a lifetime you'll see it. Well, in Pokerstars Casino, I've seen it frequently (it popped out every 2 days). After all, they are not in the business to loose money. But it's their loss. I'll put my money on an HONEST casino instead.
Not to mention they brake the connection when you are constantly winning. I even tried playing 25 numbers at the same time. Guess what: the only numbers getting hit (and repeated 3 times in a row) where the one's I didn't played, and it went on until bankroll was empty (numbers repeating 16 times in a row). I wonder why....how convenient for them.
Dear SALIGIA, Many thanks for taking the time to write about PokerStars Casino. We value all type of feedback, whether positive or negative. Can you kindly send me an email on : [email protected] providing your username and a detailed explanation on your issue with dates and more information to help me escalate the issue to our customer support and see what we can do from our end. Best regards, Yvette PokerStars Casino
Slick interface, quick response from support, available in the UK (pokerstarscasino.uk)
No live chat and long withdrawal times to Visa Debit card.
This is one of my pet hates with online casinos. I requested a withdrawal back to my Visa Debit card on 02/04/2017 and as of 11/04/2017, no money paid out! I have asked why, and have been given some sort of answer that sounds like it comes from a script "Be aware that some banks take up to 10 business days before making funds available" blah blah blah...
That's simply not true with most banks in Europe. 3 days maximum for most transactions, including international transfers. Also, when I then made a deposit using PayPal, played a bit and wanted to cash out my winnings: 72hrs pending period on any funds larger than my deposit. What the hell is that all about? Oh, that's for security reasons. Really? So the security checks are only needed when you have to pay out actual winnings? Interesting...
This sort of issue is not unique to Pokerstars, but it's a totally unnecessary one. Just be quick with the payouts. Like Ladbrokes, Unibet, Casumo etc. Sure, you have to send some documents identifying yourself, but then it's straight forward for most parts. If you can be quick with taking our cash, then try to be quick with paying out our winnings on the few occasions we get lucky.
I have now waited 7 business days and that in my opinion is far to long.
Dear Anders, Many thanks for taking the time to write your review! We are constantly working hard at improving PokerStars Casino's user experience. I am sorry to hear you had some issues with your withdrawal. Kindly advise if you managed to get it sorted out and if not please email me your username on : [email protected] and I will look into the issue on your behalf. Best regards, Yvette Grima PokerStars Casino
One of the better casino's around. Trustworthy and fair.
Had my ups and downs, but that's the risk you take. win some lose some. Happy I chose this one. Games are fun, keeps you entertained.
Well the ability to cancel your withdrawals ends up gambling away your winnings. I like the once its set and done there's no reversal so I can't make bad decisions by slowing chewing away at any winnings I have acquired while I wait for it to process. :)
Dear Hellcat2017, Many thanks for your compliments, highly appreciated. I will pass on your feedback about withdrawal cancellation ability to our product team. Best regards, Yvette Grima Pokerstars Casino
This is hands down the best casino to play at. Cashouts are honoured quickly with no fuss. Great games.
Bonuses could be a little better.
Dear BetrandoSpaventa, I am very glad that you enjoy PokerStars Casino, thanks for your kind comment. We have many new improvements coming up this year, so stay tuned! With regards to better bonuses, kindly advise what kind of bonuses would you like to see at PokerStars Casino? I could then send your feedback to our casino promotions department. Thanks and best regards, Yvette @ PokerStars Casino
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Fun poker site for playing low level poker, some good slots, good platform for transferring money to casino, poker, sportsbets... I tend to play low level limits... so play for fun.
What annoyed me was when you deposit and withdraw - changing euro to dollar you lose out on currency exchange, I only worked this out when I wondered why my profits where 100 dollars less overall the year- due to depositing and withdrawing at different rates - rather than the same rate... this was fixed, after contacting them, but was too late to recoup losses. (thats the euro and dollar part for deposits). No warning tho for players on deposits and can save money.