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PokerStars

Spielerbewertung 49 Bewertungen
Beschwerdebeantwortung 12 Beschwerde
5 Tage durchschn. 12 Beschwerde
Was uns gefällt
  • Arbeitet mit anerkannten Softwareanbietern zusammen
  • Gute Auswahl an beliebten Spielautomaten
  • Mobile Spielothek
  • SSL-Verschlüsselung und von Gaming Labs als fair geprüft
Was uns nicht gefällt
  • Kein Telefonsupport
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


PokerStars Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.pokerstarscasino.com/de/
Gründungsjahr
2015
Lizenzen
Malta Gaming Authority (MGA), Isle of Man Gambling Supervision Commission, Schwedische Glücksspielkommission Spelinspektionen (SGA)
Partnerprogramm
Sprachen
Chinesisch, Holländisch, Englisch, Deutsch, Isländisch, Italienisch, Japanisch, Norwegisch, Portugiesisch, Spanisch, Ukrainisch, Französisch
Typ
Download, Instant Play, Mobile

PokerStars ist ein Teil von PokerStars.com, einer der größten Online-Marken in der Glücksspielbranche. Diese Online Spielothek bietet eine Vielzahl von Spielen namhafter Software-Anbieter an, einschließlich NetEnt, Microgaming, Quickspin, iSoftBet, Leander Games, Blueprint, 2 By 2 Gaming und zahlreiche andere. Die Spiele sind über die PokerStars-Website im Instant-Play-Modus sowohl als Download-Version aus zugänglich. PokerStars ist von der Regierung der Isle of Man und der Glücksspielbehörde von Malta reguliert und lizenziert.

Nicht zugelassene Länder

Aufgrund strenger Regeln und Vorschriften akzeptiert PokerStars keine Spieler aus den USA und mehreren anderen Ländern weltweit. Für die vollständige Liste der nicht zugelassenen Länder siehe Abschnitt Details.

Online Spielautomaten

PokerStars beherbergt einige der aufregendsten vorhandenen Slot-Spiele. Die innovative und benutzerfreundliche Instant-Play- und Download-Software ermöglicht es Spielern, ihre Lieblingsslots für echtes Geld zu genießen. Es steht eine breite Auswahl an Spielautomaten von führenden Softwareanbietern zur Verfügung. Spieler können beliebte Video Slots wie Starburst, Phoenix Reborn und Contact Slot finden.

Mobile Spiele

Spieler können im PokerStars ihre Slots spielen, egal wo sie sich befinden. Genießen Sie Spiele auf ihrem iOS oder Android-Telefon und -Tablet, jederzeit und überall; Sie müssen nur die entsprechende mobile App herunterladen.

Support

Poker Stars stellt einen Rund-um-die-Uhr-Kundendienst bereit. Wenn Sie irgendwelche Fragen haben, gibt es einen detaillierten FAQ-Bereich in der Lobby, aber Sie sind herzlich eingeladen, das gut geschulte Team per Live Chat und E-Mail zu kontaktieren, und dieses wird dann sein Bestes tun, so schnell wie möglich zu reagieren.

Sicherheit und Fairness

Poker Stars tut sehr viel, um garantieren zu können, dass die persönlichen und Finanzdaten der Spieler zu jeder Zeit 100 % sicher und vertraulich bleiben. Es benutzt Standard-Sicherheitsprotokolle (einschließlich 128-bit-SSL-Datenverschlüsselungstechnologie) um sicherzustellen, dass alle Transaktionen, einschließlich Einzahlungen und Abhebungen, vollständig gesichert sind.

Es verwendet auch RNG (Random Number Generator), um faires Spielen in der Spielbank zu ermöglichen, und der monatliche Auszahlungsprozentsatz wird regelmäßig von der international anerkannten Gaming Labs Certified überprüft.

Online Spielothek im Test - PokerStars

Die preisgekrönte und lizenzierte Online Spielothek genießt seit 2015 einen exzellenten Ruf in der iGaming-Branche. Guter Service, Transparenz und große Auswahl an Online Spielautomaten erhöhen den Unterhaltungsfaktor. Pluspunkte gibt’s für schnelle Auszahlungen, mehrere Zahlungsmethoden für Ein- und Auszahlungen und professionellen Support.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für PokerStars hinterlassen haben.

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PokerStars Casino - Not being able to access my account

Dear AskGamblers Team,

I am filing this formal complaint against PokerStars with the utmost urgency. I understand a previous submission may have been rejected; however, subsequent events have escalated the situation to a level of deliberate psychological abuse that I believe constitutes a Responsible Gaming emergency and requires your intervention as mediators.

My case is not about a simple payment delay, but about a documented pattern of conduct by the operator designed to inflict maximum stress and emotional harm.

Before narrating the facts, I want to make it clear that I have evidence to support every point I am about to mention. I have the entire chronology fully documented; therefore, this case is not an attempt at defamation.

Detailed Summary of the Pattern of Abuse:

The obstruction process from PokerStars has included multiple acts of bad faith, but I wish to focus on three key events that demonstrate a pattern of manipulation:

First Deception (May 26, 2025): After a month of a frustrating verification process, I received two official emails from PokerStars informing me that my account had been "reinstated." However, upon attempting to withdraw my funds, I discovered the account was still restricted. When I complained, they responded that the account was under a "security review," proving the reinstatement notification was deceptive.

Second Deception (June 8, 2025): The pattern repeated. I received another official email assuring me my account was verified and active. Again, this was false. The account remained blocked.

The Final Low Blow (July 11, 2025): This was the most cruel and calculated act. The sequence of events was as follows:

a. The False Resolution (11:32 AM): I received an email from agent "Saketh" with "very good news," confirming my account was reinstated. This time, I was able to log in, giving me a real sense of relief and resolution.

b. The Cashier Trap: My sole intention was to withdraw my funds and end my relationship with the site. Upon accessing the cashier, all my withdrawal requests were blocked with an "unexpected error" message. Access to my money was still an illusion.

c. The Live Chat Stall: Seeking help, I contacted live chat. An agent deliberately kept me waiting for 30 minutes without providing any solution, increasing my anxiety.

d. The Punitive Closure: At the end of the wait, and without any explanation, my session was terminated. When I tried to log back in, the final message appeared: "Your Stars Account has been closed."

Analysis from a Responsible Gaming Perspective:

PokerStars' actions constitute a total failure in their duty of care and clear psychological abuse:

Deliberate Emotional Manipulation: The pattern of falsely reinstating an account only to block it again is a manipulation tactic that creates a cycle of hope and despair. It is extremely damaging to any player's well-being.

Creation of a Hostile and Unsafe Gaming Environment: A responsible operator must ensure a safe environment. PokerStars has done the opposite, creating an unpredictable, stressful, and punitive experience.

Punishment for Attempting to Withdraw Funds: I was penalized at the exact moment I tried to exercise my right to withdraw my own winnings. This is not only unfair but sends a dangerous message to the entire player community.

Requested Resolution:

I request the mediation of AskGamblers to achieve two objectives:

The immediate release of all funds that PokerStars is wrongfully withholding in my account.

That this pattern of conduct be investigated and formally recorded as a serious Responsible Gaming failure to warn other players of the psychological risk involved in dealing with this operator.

I trust that your platform will recognize the severity of these tactics and the need to protect players from this kind of abuse.

Sincerely,

<full name removed>

staus Ungelöst
$150

Beschwerde-Statistik

Gelöst 2
Durchschn. Betrag $ 4,255
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 5 Tage

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Spielerbewertung
5.2/10 49 Bewertungen

Top-Bewertungen unserer Spieler

I played at PS casino for many years. A couple of times I ran into issues with disrupted games on “big wins,” but the other day was a breaking point. I paid $35 for a “buy pass” feature (which allows you to automatically go to free spins bonus round). That had an additional “gamble/upgrade” feature, in which you could upgrade multiple times. I had successfully gambled on a wheel that has probably ~5% success rate, so my $35 would very likely be a $500-$1000 win on average from that point. I decided to close the game and come back a while later to enjoy my win, only to find that the game had simply disappeared. Gone. That had never happened to me. I contacted support who ended up resolving the outcome as only a refunded $35 wager (that I don’t even have in my account at the time of this review) and they said the outcome of the free play was unknowable, which strikes me as odd for RNG based games with a clearly identified game number. After years of playing, I can not longer recommend PS casino, since a few too many incidents occurred coinciding with such “big hits.” We are already playing negative EV games, so not play on platforms that will additionally take some big wins from you.

Hello @cmc0605, we're sorry to know about this! When such issues happen, we can only refund the initial bet amount, as there is no way of knowing the final outcome. The RTP (return to player) is the theoretical percentage of winnings that a game will pay back to a player over time: - Let's say you make a hundred bets worth €1 each on a Slot with the RTP of 90%. In this case, you might expect to get back about €90 in winnings, but you should be aware that due to the nature of the statistical variances in the RTP percentages, the returns can vary over game sessions in both directions. So longer winning and losing streaks are possible, but will average out over the long run. Thank you for your understanding! We wish you a nice day, PokerStars Casino

user avatar

They accept ONJN self-excluded players and ignore responsible gambling rules. I’m officially self-excluded through ONJN (Romania) since January 2025, but PokerStars still let me deposit and play. Their support says they block self-excluded players, but in reality, they don’t. When I reported it, they closed the case with no real explanation. They just interpret the law however they want, as long as it suits them. Totally irresponsible.

The variety of slot tournaments is amazing! Competing for big prize pools against other players makes the experience way more engaging than just spinning alone.

The leaderboard updates are sometimes delayed, which makes it hard to track progress in real-time. It would be great if they improved the live tracking system.

Hello Chloe_M881! Thank you very much for sharing your opinion. We are constantly improving the variety of the games so it's good to know you're enjoying that. As many players are joining the leaderboards and playing at the same time, the data is refreshed every few minutes. We will inform our players in case there's any update to this. Thanks for your preference and feedback. Wishing you a great day, PokerStars Casino

user avatar

I play four online gambling. Pokerstars is the site for poker. Recently spent about a year using the Casino.

Pokerstars Casino gets the high marks its Poker site gets for the shared features of transaction processing times (excellent), mobile app (excellent), and customer service (great). I can't speak to other users' experiences, but I've had nothing but timely responses to all customer service requests - even when the customer service issue was sitewide I was in contact with a (likely overworked) human agent within 20 minutes.

Game choice is good, it has one game I have not yet located at a different site which I love.

I'd rank Pokerstars Casino in the top tier of online gambling sites.

The only significant issue is that I find its gambling "challenges" and promotions lacking. This is stark contrast to the Poker side of the site, which has numerous creative promotions.

While nice that it is the main feature of the daily free spins wheel, there are few other challenges that outside of insurance bonuses. I have never seen or heard of a drop being won on this site. Not to say it doesn't happen, but this is not the site that I think of when I think of casino bonuses/promotions, etc.

Outside of this, play it daily. The Pokerstars team did a great job supplementing its Poker main feature.

My favourite casino. Plenty of slots and best live casino ever. As loyal customer almost everyday I get 5£ bonus/free spins. Easy to use and a lot of games. For 10k spend over 20 withdrawn witch are quick

Free spins should be progressive (like LVBET)
New rule about Withdrawing you money after 24h after deposit really < content removed > me off as usually I like to partly withdraw my winnings and because of that when I won 6000 from 50 couldn’t withdraw, got greedy and lost it all

Honestly most of the online casino have the same or similar games so nothing to complain about it is the same. I was reading a lot of bad reviews of pokerstarscasino and mostly about that's its rigged, people who have lost a lot, or a lot of problems with account verification. My own experience don't be rude to the costumer service agent since he/she is there to help you! and people that are saying it's rigged because they went over there own limit and don't forget it is a casino in the end house always win! I've been playing at online casino since covid, tried a lot of different online casino 's and my conclusion is read before you play. I haven't counted it yet, I think I probably will not but I have lost a bit on Pokerstarscasino was it rigged nope in Vegas I probably would had lost the same if you are saying that just don't play don't gamble! The deposits are easy as like other casino's, withdraw is different but if you had read the withdraw section before you deposit any thing, it makes sense, ask people nice for assistance I had contacted Pokerstarscasino(support) 3x maybe 4x I got a reply within a couple of minutes. And honestly I think that since I had ask politely they help me faster. Be kind to one another!!

Actually I can't think of any Pokerstarscasino, Betamo, Unibet, and others it's just the skin of lobby you prefer since they almost provide mostly the same games.

Much cleaner interface than other poker/casino sites. Tons of tourney's going on at the same time. One of the few places online that provide a home game option for poker. Big population of poker players.

Zero customer service - no live chat, support only via email. Zero responses from CS, waited 3 weeks and still no response. Seemingly random frozen/restricted accounts with zero abilities to reopen your account.

Games work fine. They do not freeze or anything. The registration was fast and the ways to deposit are also fast.The treasure chest works fine and gives bonus spins.

Many famous games are not available in my country (like book of dead). You can see they exist but not play them. Also some games that u play like book of adventure, one day can stop be available. Other games like joker pro for example, you can find them only if you search them. They are not able to be seen. There is no live chat in Greece. If you in need it takes them weeks to answer an email. There is no way to solve your problems or be answered for what u asked.

Inaktiver Benutzer
1/10

Ok application, casino does not recommend it, poker neither.

Disappointing customer relationships, send them an email and they will answer after 2 weeks, the poker also leaves much to be desired compared to winamax, how much money they simply beat their customers, I do not recommend anyone to play at this casino. Plus they freeze my account about 5 times.

I like that they offer a nice variety of games. They offer cash games for any bankroll and several different tournaments each day. they have sit n goes, heads up, Omaha, and many others. the wait isn't bad for these games.

1.MacBook OS software "Catalina" doesn't work. Geolocation won't work with this software and after trying to fix this twice, the outcome was to play on another device.
2. I then tried to play a tournament on my Ipad. During the game, I tried hitting the "in play" button for tournament info. It won't show "players remaining" or "my current position". This information is very important when in the middle of a game. I had to rely on asking my opponents (playing on windows) via chat. When I contacted support regarding this issue it appeared as though they didn't read my email. They sent me screenshots on how to find "your position" on a computer. I clearly stated in the email that I couldn't play on my laptop and this problem was on an iPad. Issue hasn't been resolved to my knowledge. I'm not 100 percent sure because they froze my account (see #4).
3. Be careful of the Blackjack I ran down a couple hundred fairly quickly playing by the book blackjack. The house seemed to always have a 20 or make 21 anytime my bet was higher. I understand this can happen because it's a game of chance but it happened enough and took my money quick for me to be skeptical now. please proceed with caution.
4.After getting my butt kicked in BJ, I made another deposit. After which they froze my account pending verification. (Isn't that nice? They take my money through a very shady BJ game, I go to deposit more money for them, and they freeze my account!). I sent in everything they asked for that day (carefully followed their instructions). The message says verification usually takes "minutes". It's been days and they have failed to respond to any of my several emails. How about freeze people's accounts when they try to make a withdrawal instead of not allowing them to play?

I would consider all other poker sites before depositing money in this site. Support/communication is one of the most important things when choosing an online gaming site. This site is the worst you can get.

PokerStars Nachrichten

Lesen Sie alle Neuigkeiten über PokerStars, achten Sie auf Updates und freuen Sie sich auf exklusive Boni.

Glücklicher Spieler verwandelt bei PokerStars einen €0.80 Einsatz in ein Vermögen von 8,1 Millionen €
Jackpot Glücklicher Spieler verwandelt bei PokerStars einen €0.80 Einsatz in ein Vermögen von 8,1 Millionen €

Nicht jeden Tag haben wir einen Spieler, der aus einem Einsatz von 0,80 € ein Vermögen von 8,1 Millionen Euro macht! Jetzt ist es aber geschehen und darum werden wir es auch gebührend feiern.Wenig ausgeben, groß gewinnenEin glücklicher PokerStars Spieler holte sich den Hauptpreis von Blueprint Gaming, der ihm nicht weniger als 8,1 Millionen Euro Vermögen einbrachte! Tatsächlich beträgt der Gesamtsummenpreis 8.133.445,23 € - kann man kaum meckern, oder?Der Spieler investierte einen Einsatz von 0,80 €, erhielt 8,1 Mio. €! Der Spieler gewann den Preis am Freitag, dem 30. April, nachdem er den Wheel King während einer Sitzung mit Blueprint's Deal or No Deal erreicht hatte. Für diejenigen, die noch nichts davon gehört haben, ist es ein beliebtes Spiel, das in Zusammenarbeit mit Banijay Brands produziert wurde.Die höchste Summe aller ZeitenPokerStars zahlte dem Spieler 8.133.445,23 € aus und dies war damit die höchste Summe, die jemals von Blueprints legendärem progressiven Preis-System ausgezahlt wurde.Aufgrund dieser rekordverdächtigen Auszahlung wurde Jackpot King als eines der beliebtesten progressiven Preis-Systeme der Branche bestätigt.PokerStars zahlte dem Spieler 8.133.445,23 € aus und dies war damit die höchste Summe, die jemals vom legendärem progressiven Preis-System von Blueprint ausgezahlt wurde.Ein breites Publikum wird aktiv von dem Potenzial angezogen, mit einem einzigen Dreh riesige Geldsummen zu gewinnen und das Engagement von Betreibern in mehreren Märkten zu fördern.Jo Purvis, Director Key Accounts und Marketing UK bei Blueprint Gaming, sagte: „Herzlichen Glückwunsch an die glückliche Person, die den größten bisherigen Preis von Jackpot King erhalten hat. Dies ist eine wirklich lebensverändernde Geldsumme und wir könnten nicht glücklicher für den Spieler sein!"Purvis schloss: „Dieser jüngste große Gewinn verkörpert die Schönheit von Jackpot King und warum er weiterhin ein wesentlicher Bestandteil des Online-Spielotheken -Angebots eines Betreibers ist. Die progressiven Pots, die riesige Geldpreise bieten, sind für Spieler weltweit immer noch von enormer Bedeutung. Wir werden der Jackpot King-Bibliothek in den kommenden Monaten weitere Titel hinzufügen und freuen uns darauf, in Zukunft weitere große Gewinner bekannt zu geben."

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