After playing slot games on the PokerStars Casino website, my winnings are more than $5,724.11. But the pokerstars security team closed my account I can't get the remaining dollars in my account 2023-12-11 I received an email saying that you have permanently closed my account, so please withdraw the money. I have sent all the required documents but after a long time no reply security team- received On 01-18-2024, in order to withdraw money, please send a bank statement with information to withdraw money. I sent the documents as requested On 19-01-2024, I received an email asking me to send the bank statement of the ending 5203 completed card. I sent the documents as requested On 02-28-2024, please send me a screenshot showing the information of the internet bank that I use. I sent the photo as requested But on 04/23/2024, I was told that the address on your document does not match the address on pokerstars, so the document is not being accepted. because I contacted pokerstars live chat operator contacted Jeswina Jeswina checked my pokerstars account address but my pokerstars account and documents address matched she is told me 2024-05-06 I received an email from Pokerstars saying that your account is undergoing a security check, but my account already 2023-12-11 permanently closed pokerstars security team told me your account permanently closed because so please withdraw the money. I have sent all the required documents for 6 months passed but I can't withdraw the money 6 months ago, when the decision was made to close my account permanently and withdraw the money now 6 months after sent all the documents and requesting why again checking my account My account has already been checked and it has been decided that it will be permanently closed.
Complaint Info
Dear sir
i am pokerstars recived all email
screen shot uploaded
i sent all pokerstars security team sent all email
screen shot uploaded
it says that my account has been permanently closed
I received a notification from Pokerstars
date 2023-12-11 pic 1
In picture 2 it said please send me my bank details so that I can withdrawal the money
notification from pokerstars recived email
in picture 3
This is the bank statement requested by PokerStars
This is what PokerStars asked documents
5203 end card bank statement
this is pokerstars asked me
internet bank screen shot
This is an email I received from PokerStars
I was told that the address on your document does not match the address registered with PokerStars
but when I contacted pokerstars live chat operator Jeswina, she said that my address matches
I immediately sent the documents I requested from pokerstars
I haven't been able to withdraw money for 6 months
I sent all the required documents but I can't get the money
My account has already been permanently closed on 2023-12-11, you said to withdraw the money, but
money is not issued
A recent email told me that your account is undergoing a security review
but my account was permanently closed already 6 months ago
pokerstars asked to withdraw the money

Dear PokerStars Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
no pokerstars not reply mail me
already 3 years passed
i sent all documents
i sent all request
but 3 years passed not withdrwal my dollar
not reply mail me
Hello MONGOLIAAAAAA,
Thank you for reaching out.
We can confirm that we have received your documents and details which you shared, and your account and withdrawal request are currently under review of the responsible team. We understand frustration which the waiting time can cause, but we have already done all possible from the Support team side to speed up review of your request.
Once dedicated team complete the review, you will receive an email with further details about your withdrawal.
We highly appreciate your patience.
Kind regards,
PokerStars Casino
dear sir your security team 6 month checking my account
why too slow
i sent all documents
but not withdrawal my dollar
already too long month passed
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