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Editor’s View
PokerStars Casino has a recognisable logo, is available in multiple countries worldwide, and has different licences. The website is straightforward and user-friendly. You can access casino promotions and different games through the footer.
As you scroll down, you will find a variety of useful pages where you can learn more about the casino or read the Terms and Conditions before you register.
- Online poker games and tournaments
- Mobile friendly
- Multiple reliable licences
- No live casino
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PokerStars Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About PokerStars Casino
PokerStars is one of the best online casino sites for poker enthusiasts! The online casino offers different versions of poker that players can enjoy from the comfort of their homes.
Finding casinos for mobile that offer a large number of poker games is always challenging for players, but PokerStars covers it. Still, there’s more to it than poker.
The casino has been open since 2015, maintaining a high CasinoRank at AskGamblers. The operator boasts eight casino licences, including those from the UKGC, Danish Gambling Authority and Portuguese Gambling Regulation and Inspection Service.
Tap into our online casino review to find out everything about PokerStars Casino and what you can expect upon registration.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at PokerStars Casino
PokerStars Casino has a page dedicated to payment methods where players can see all available deposit and withdrawal methods. Remember that this is country-specific and will only show options that are valid for use in your country.
You can request your withdrawal from the Cashier. Choose your method, enter the amount you wish to withdraw and submit your request. The casino claims it takes 3-10 business days after processing the request for the money to be visible in your account. E-wallets are quicker than bank transfers.
Visa cards issued by US banks aren’t eligible for withdrawals, so if you’re using a card, you have to check your issuer. The casino doesn’t state deposit and withdrawal limits.
Games at PokerStars Casino
Despite its name, PokerStars Casino has other games besides online poker. Of course, poker tournaments and games are pretty popular. There’s a unique poker platform you can only find on this website.
You can always take a break from poker and indulge into online slots available at the casino. There’s a good range of games that you can sort out by providers, themes and game features. You have to be a member to play slots.
The casino doesn’t have any live games, and the selection of other table games is severely limited.
PokerStars Casino’s Commitment to Responsible Gambling
PokerStars Casino allows you to set deposit limits on the website, but the limit will consider any transactions you’ve made in a day, seven days or a month. For example, if you set a daily limit and deposited €10 in the past 24 hours, you’d be €10 into your new limit.
When you register, you must verify your age because the website is restricted to minors. Players can take a time-out at any point, but self-exclusion is an option for longer breaks.
The best way to determine if you need professional help is to take a self-assessment test, also available at the casino. Upon withdrawing money, you can lock your requests – in other words, you can restrict yourself from cancelling your withdrawals and make sure you don’t bet away your winnings.
Customer Support at PokerStars Casino
To contact the casino, you’ll find a small Help button in the top right corner. Once you click there, you’ll enter the Help Centre. There are several articles that answer common user questions, but at the end of the page, you can find the Contact Us button.
Click on it and it will offer you a chance to log in to chat, but you can continue without logging in. You have to go through the chatbot that will connect you to one of the agents. It takes some time to reach someone to talk to if you’re not a casino member, but if you are, you will receive better support.
The live chat is available 24/7, while you can also contact the casino via email. Before chatting we suggest you take a look at the FAQ articles because there are a lot of detailed explanations that could help you.
Complaints
Read the complaints other players have left for PokerStars Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Pokerstars is by far one of the best Casinos i ever played on. I won money here on their site and they closed my account. However, once i confirmed my identity my account was reopened. This is one of the few Casinos i've played at that actually seemed to offer the RTP that was advertised. I can say for sure, if it wasn't for my tilting on the baccarat table, i would be in huge profit from their Casino. I lost 1 or 2 thousand pound in the poker rooms over a period of 4 or 5 years. When i started to play casino, i won everything i lost on the poker back plus more. Extra chilli, genie megaways and Blackjack live. The game selection is massive.. whether it be slots, poker or live games. I think it might be the best Casino i've played at for selection of games on offer.
Account frozen... won't reply to any emails. I can predict bad beats so often on this sites poker tables that it became scary for a while. I started to doubt reality. Things were bad when playing one tournament at a time , but when i started to fire up 4 to 6 tournament at a time, i totally thought i might be some sort of Psychic or something.
I was able to predict a certain card and suit coming out on the river with such accuracy, 6 tables at a time, every 5 minutes, that i at one stage was very tempted to pick up the phone and call my local police station to offer my psychic abilities to them for free to help fight crime in my local area. That's how convinced this poker site made me that i was able to predict the future when i wanted to. Lot's of old pro streamers left this site for party poker. I went with them, too. I would, however, love to get my account open again to play at theor Casino. Maybe it's just luck... but it seemed better win rates than any other i have played at. And i play them all :)
One of the best online casinos. A great selection of slots and top providers can be found. I can recommend it to everyone! The software is good. The staff at customer care are unresponsive and surly. No big wins either. Cant play on my phone. Sometimes the lobby freezes.
My dear friend, there is no better online casino! Every casino hates who wins and loves those who lose! I speak from experience! Simply some are better than others! Everyone announces that they are the best, just to attract the player's money! None of them like the roulette scouts, who are the ones who know how to win! To keep the account open, you have to earn little, because if you win a lot you only win once, because they always find a way to run with the bettor when they do not like you! I do not have popes in the language, and I tell you the true truth about SACANISSE, which most of them have! Whether they like it or not, let them know that there is always someone who knows what waters they like to swim in ... Be careful my friend!
Its a good looking place with nice lobby and good table game selection.
The staff at customer care are unresponsive and surly. No big wins either.
I've played poker at Stars for some time and often ventured into the casino games section of the poker client after hitting something lucky on the tables, so trying out their dedicated online casino seemed like a natural first step. I was pleased to find that I still qualified for a bonus despite the accounts being shared between both poker and casino as many times that isn't the case with online gaming sites.
As part of the same operation its logical that Stars casino offers the same super speedy withdrawals as their poker room. Usually that means I receive my payout request in less than half an hour, although there is occasionally a blip and it might take a couple of hours - still very much acceptable. Randomly I've also had the money arrive just a few moments after pressing the withdrawal button too so perhaps they have a fixed schedule or something like that which I just haven't noticed!
Game selection is great and includes the unusual combination of Playtech, Microgaming and NetEnt, along with lots of other smaller names. I'd like to see Play'N'Go added to the roster at some stage, but there's certainly enough choice to keep me entertained as far as slots are concerned.
I'm not so keen on the table games offered here - the versions of Blackjack and Roulette seem to be either exclusive to stars or very rare elsewhere on the web and I've been particularly unlucky when I've tried them, especially the blackjack which I simply wouldn't ever play again at this point.
Also, the lack of a live chat feature is a huge omission these days - you have to imagine they have support staff working round the clock so why not add this basic and wholly expecteed functionality to the casino?! It's not a deal breaker for me and, as I play poker mainly on Stars, I expect I'll continue to play casino games here for some time to come. Nevertheless, if your not a poker fan then I'd probably go for one of the other top-rated casinos instead.
One of the best online casinos. A great selection of slots and top providers can be found. Great support and fast payouts.
I can recommend it to everyone! I recommend the Hungarians the best.
Excellent poker software.
Nice markets for betting with OK odds.
They are holding my funds because I am traveling from Malta - Sweden.
They email me asking why I have logged in from another country (No different laws regarding gambling -btw)
Didnt use any bonuses while betting.
Took them 6 days to reply on the email where I ask where my funds are.
They then request documents on the 1st of January - I email them on the 4th. No reply yet. No confirmation on that they received them or nothing. If you want fast payments and you appreciate good service, don't play here. ( All I care about)
A lot of games, slots, poker and love tables. The software is great and depositing en withdrawls are quick.
Cant play on my phone. Sometimes the lobby freezes.
Decent casino. What I love is that they are serious and trustworthy. Also kool that they provide their very own jackpots.
Stupidly slow withdrawals. It is seriously off putting that they use several days to process a withdrawal. It's 2017, wake up
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The only casino I play at now..think they have every game possible apart from novos..the withdrawal time is absolutely unbelievable. Withdraw on Sunday afternoon and it was in my bank by Monday morning!!! Great casino
There's not much I dislike really..if anything. I don't really understand the prizes you get in the chests you receive when you level up..That's about it really