AskGamblers Quick Overview
Editor’s View
PokerStars Casino has a recognisable logo, is available in multiple countries worldwide, and has different licences. The website is straightforward and user-friendly. You can access casino promotions and different games through the footer.
As you scroll down, you will find a variety of useful pages where you can learn more about the casino or read the Terms and Conditions before you register.
- Online poker games and tournaments
- Mobile friendly
- Multiple reliable licences
- No live casino
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PokerStars Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About PokerStars Casino
PokerStars is one of the best online casino sites for poker enthusiasts! The online casino offers different versions of poker that players can enjoy from the comfort of their homes.
Finding casinos for mobile that offer a large number of poker games is always challenging for players, but PokerStars covers it. Still, there’s more to it than poker.
The casino has been open since 2015, maintaining a high CasinoRank at AskGamblers. The operator boasts eight casino licences, including those from the UKGC, Danish Gambling Authority and Portuguese Gambling Regulation and Inspection Service.
Tap into our online casino review to find out everything about PokerStars Casino and what you can expect upon registration.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at PokerStars Casino
PokerStars Casino has a page dedicated to payment methods where players can see all available deposit and withdrawal methods. Remember that this is country-specific and will only show options that are valid for use in your country.
You can request your withdrawal from the Cashier. Choose your method, enter the amount you wish to withdraw and submit your request. The casino claims it takes 3-10 business days after processing the request for the money to be visible in your account. E-wallets are quicker than bank transfers.
Visa cards issued by US banks aren’t eligible for withdrawals, so if you’re using a card, you have to check your issuer. The casino doesn’t state deposit and withdrawal limits.
Games at PokerStars Casino
Despite its name, PokerStars Casino has other games besides online poker. Of course, poker tournaments and games are pretty popular. There’s a unique poker platform you can only find on this website.
You can always take a break from poker and indulge into online slots available at the casino. There’s a good range of games that you can sort out by providers, themes and game features. You have to be a member to play slots.
The casino doesn’t have any live games, and the selection of other table games is severely limited.
PokerStars Casino’s Commitment to Responsible Gambling
PokerStars Casino allows you to set deposit limits on the website, but the limit will consider any transactions you’ve made in a day, seven days or a month. For example, if you set a daily limit and deposited €10 in the past 24 hours, you’d be €10 into your new limit.
When you register, you must verify your age because the website is restricted to minors. Players can take a time-out at any point, but self-exclusion is an option for longer breaks.
The best way to determine if you need professional help is to take a self-assessment test, also available at the casino. Upon withdrawing money, you can lock your requests – in other words, you can restrict yourself from cancelling your withdrawals and make sure you don’t bet away your winnings.
Customer Support at PokerStars Casino
To contact the casino, you’ll find a small Help button in the top right corner. Once you click there, you’ll enter the Help Centre. There are several articles that answer common user questions, but at the end of the page, you can find the Contact Us button.
Click on it and it will offer you a chance to log in to chat, but you can continue without logging in. You have to go through the chatbot that will connect you to one of the agents. It takes some time to reach someone to talk to if you’re not a casino member, but if you are, you will receive better support.
The live chat is available 24/7, while you can also contact the casino via email. Before chatting we suggest you take a look at the FAQ articles because there are a lot of detailed explanations that could help you.
Complaints
Read the complaints other players have left for PokerStars Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Thank you so much for your kind comments! Highly appreciated. Best regards, Yvette @ PokerStars Casino
Love the service here.
I am a VIP player of more than 20 years so I expect exceptional customer services and perks as I make high deposits.
They provide exceptional cashback deals and bonuses.
Cashout time is good.
Limited number of games. Need to add a lot more, otherwise I love Sebastian Pico's service to vips.
When Amaya bought PokerStars a few years back they wasted little time in announcing their intention to expand the site beyond just Poker. A lot of players including myself were less than impressed about this, after all PokerStars is by far the largest poker site in the world and many people keep a sizable bank roll in their PokerStars account - a bank roll which in most cases isn't intended to be used to play negative expectation games.
Whilst it isn't a huge problem for myself, I have close friends who play a lot of poker and will usually close off access to the casino games on their regular sites by whatever means necessary. If that isn't possible then they simply won't play at those sites. As I understand it you can opt not to have the casino games promoted from within the PokerStars client, which is a fair compromise I believe and is the same arrangement offered by iPoker so I don't think you can criticise Stars too much though it could be argued that with their unbreakable lead in the world of on-line Poker they would have been better off staying out of the casino space... at least from a players point of view. Plus, I can't imagine they are making even a 1/10 of their profits from casino games compared to the mind boggling sums they make from the rake on their poker tables.
Anyway with that said it's a decent enough casino with all the big game providers and a few smaller ones, though there wasn't much in the way of table games or, strangely, video pokers, the last time I gave the casino a try. You can't fault them on withdrawals which are processed instantly back to e-wallets for verified players. I didn't end up taking a bonus here so I can't comment on that really - I'm not certain if I would have been eligible as a long time depositor in the poker room.
I don't buy into all the nonsense posted on-line about Stars being rigged and have no doubt that this casino is fair as well. Fact is though I like to keep Stars just for playing cards and I do worry that if I blurred the lines too much I might end up losing a big chunk of my poker bankroll which has taken me a long time to build up slowly. I just don't have that kind of patience when I play casino games! If I stop playing Poker one day then I'll probably give this casino a more thorough testing, but until then I'm going to keep on pretending it doesn't exist ;)
Whether you want to play free money or real money, they offer a large selection of games & you an always find games and player to play against no matter what time it is in the day. It's a famous world wide poker casino. Several deposit options, they handle request for self-exclusion and responsible nicely.
There's nothing, this is most likely the best poker site out there.
Thank you very much for your great feedback :) Keep an eye on our casino as we continue adding new games :)
Some games as Starbucks. Some promotion and some bonuses.
I dislike the time until they answer to your email and the time for requesting withdraw. I dislike also the fact that they don't have a live chat. And at poker I think is probably the worst site I ever seen. Only action hands and in 85% only the big stack wins.
Its pokerstars.com. Probably one of the most famous poker sites in the world. That's the only thing I have to say about that site. But here its about it's casino. Well.... I managed to scoop 400 euros from their casino. The only problem was that I couldn't withdraw and well communicate with anyone there.
Casino section got very very very very very very low variety of games. Well for my personal experience it looks like a bad site. Well even with that criteria I managed to scoop with a 10 dollar balance 400 dollars.
Well I was very happy at first but after a few incidents the mood turned out bad. I tried to withdraw and the system wasn't letting me withdraw. A pop up window appeared saying that I wont be able to withdraw for 48 hours. Saying no reason at all. The thing is that its against the rules forcing a player not withdraw for no reason.
So while I was waiting I lost my balance completely. Not that it bothered me that much. But it was the manipulative way that I lost it. I surely cannot guarantee if someone will ever see his money.
Also the agents don't answer. And if they do, they will say ''your email has been forwarded to a relevant department''. That how professional they are. Plus they do not have live chat, which is a big minus. From 10 stars this casino is like 1-2 out of 10 with no doubt.
Let me tell this that the poker room is the best in the world but why the hell they make a casino and sportbets.
This casino is the worst I have ever seen . Like all casinos blackjack is cheating and manipulating. So funny to see if you play blackjack with 5 people on a table that the low stakes get good hands and the high stakes always the worst hands. No turbo on slots very slow. A few games and almost never they give some money.
Pokerstars is very popular online gambling site which has a focus on poker. I am member of Pokerstars a few years. In the beginning there were only poker, but recently they added also sports bets, live casino and casino slots.
I used to play only poker here, but lately I have some good run on poker and I decided to try their slots too. They offer games from different software providers. At first I liked because they offer Netent games, but when I opened their casino the games offer is very poor. They don't offer so many games like other online casinos and this bothered me. I decided to spent around 10$ and I opened starburst game from Netent. When I played it, the game has so many dead spins that I can not believe. I didn't receive any good win at all and I lost the money very very fast.
Few weeks later I made deposit at their site to play poker, but because I had bad run on it I decided to play slots again. My balance was at around 20$. I played Ali Baba game, later I changed it to Lost Island and some others, but like as first time when I played here I had a feeling that all I get was dead spins.
I was really disappointed about this casino. The promotions for casino could be better. Otherwise I could say that they are professional and I trust them. I had some withdrawals at poker and I received my money quickly. I am sure that if I will make deposit here in the future I will play only poker.
They did not convince me when I played at their casino, so I will choose other places where you can get much better offers for deposits and for loyalty offers too.
When I played here, the flash player freezes, lagging and sometimes I had to close the game and opened it again. Even after I do that, the problem was the same.
I believe that Pokerstars is one of the most popular gambling sites and I've had my eye on them for some time. Having them on AskGamblers definitely encouraged me to finally become a member at their casino. They are mainly focused on poker games and I know that for some time they didn't even offer Netent games, but now they have many software providers, including Netent and Microgaming, and a superb reputation so I was really excited to play there. I downloaded their software and registered. I think that the casino lobby looked good but it took some time for me to navigate their page.
I saw that they offer a 100% welcome match bonus, which is a standard offer, but still nice, but this time I wanted to play deposit free. I made a 50€ deposit with my Skrill account and money was there right away. They have really amazing game selection so I decided to play Victorious slot. I started to play with 0.50€ bets and set autoplay for 250 spins. Shortly I received 10 free spins but unfortunately they paid only 6 x bet. Somehow the game wasn't in a good mood and I couldn't get any other free spins round and when the autoplay was done, I had only 16€ left.
Usually at this point I would play Starburst, but this time I went to Gonzo's Quest. I played with the minimum bets and after about 25 spins I triggered 10 free falls. I won 4€ so it wasn't as good as I hoped it would be. After that I had some small winnings, maximum was 25 x bet so I had made little over 200 spins when my balance reached 0.
Although I didn't make it to withdrawal, I had a really nice time at PokerStars casino. I will definitely keep playing there, I really enjoyed the game selection and overall this casino seemed very trustful and professional. Download version worked without any errors and lagging. Nothing bad at all, great bonus too.
The best poker room on the world now also have casino and sportsbook section. I am a little surprised how they didn’t put casino games earlier but now they done that and I am not thrilled with that.
I respect this site, they are the best in their job and that is poker room, fast payments, a lot of great tournament, great bonuses and a lot of freeroll tournament but their casino is not even close to bee good as their poker room and I must say that.
First bad side of this casino is that they don’t have instant play version. I don’t know for you but for me that is a big problem, if I need to download every casino which I use I think that I should buy stronger computer and it will be confusing with all that icons and it is easier just to enter on their site and play and I try not to download any casino unless I must. But even when you download their client you won’t find a lot of great and interesting games and that is just not at the high level like I expected from the poker stars.
I deposited here 20 $ to try this casino. I am big fan of video slots and I first look at this selection. I am not satisfied with that, I found few slots which I love to play like Jack Hammer 2, Gonzo’s Quest or few more net ent slots but nothing else, and to be honest those games become a little boring because you can play that games on every casino so I decided to spend my money on blackjack and roulette. When it comes to table games things are a little better, well designed games with nice details and rooms for all kind of players no matter if your stake is 1 or 20 you can find table for you. I spend all my money very quick and I decide never again to deposit here for casino. If I want to play poker this is my first choice but I will find other casino to play at.
For the end I can’t say that this is bad casino but it is not good as everybody expect from poker stars, I think that they need a lot improvement.
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I Like everything here, I always can earn money with his game slots, and always clear wagering requirement whit no problem. This is mostly trustly company for me and they deserve 10 here.
Fast payment and no rigged rules Like here some "trustly" casinos.
They may to give more bonuses for existing costumers so we can play more there.