PokerStars Casino
100% up to €1000 Welcome Bonus
AskGamblers Quick Overview
Editor’s View
PokerStars Casino has a recognisable logo, is available in multiple countries worldwide, and has different licences. The website is straightforward and user-friendly. You can access casino promotions and different games through the footer.
As you scroll down, you will find a variety of useful pages where you can learn more about the casino or read the Terms and Conditions before you register.
- Online poker games and tournaments
- Mobile friendly
- Multiple reliable licences
- No live casino
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UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
PokerStars Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About PokerStars Casino
PokerStars is one of the best online casino sites for poker enthusiasts! The online casino offers different versions of poker that players can enjoy from the comfort of their homes.
Finding casinos for mobile that offer a large number of poker games is always challenging for players, but PokerStars covers it. Still, there’s more to it than poker.
The casino has been open since 2015, maintaining a high CasinoRank at AskGamblers. The operator boasts eight casino licences, including those from the UKGC, Danish Gambling Authority and Portuguese Gambling Regulation and Inspection Service.
Tap into our online casino review to find out everything about PokerStars Casino and what you can expect upon registration.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at PokerStars Casino
PokerStars Casino has a page dedicated to payment methods where players can see all available deposit and withdrawal methods. Remember that this is country-specific and will only show options that are valid for use in your country.
You can request your withdrawal from the Cashier. Choose your method, enter the amount you wish to withdraw and submit your request. The casino claims it takes 3-10 business days after processing the request for the money to be visible in your account. E-wallets are quicker than bank transfers.
Visa cards issued by US banks aren’t eligible for withdrawals, so if you’re using a card, you have to check your issuer. The casino doesn’t state deposit and withdrawal limits.
Games at PokerStars Casino
Despite its name, PokerStars Casino has other games besides online poker. Of course, poker tournaments and games are pretty popular. There’s a unique poker platform you can only find on this website.
You can always take a break from poker and indulge into online slots available at the casino. There’s a good range of games that you can sort out by providers, themes and game features. You have to be a member to play slots.
The casino doesn’t have any live games, and the selection of other table games is severely limited.
PokerStars Casino’s Commitment to Responsible Gambling
PokerStars Casino allows you to set deposit limits on the website, but the limit will consider any transactions you’ve made in a day, seven days or a month. For example, if you set a daily limit and deposited €10 in the past 24 hours, you’d be €10 into your new limit.
When you register, you must verify your age because the website is restricted to minors. Players can take a time-out at any point, but self-exclusion is an option for longer breaks.
The best way to determine if you need professional help is to take a self-assessment test, also available at the casino. Upon withdrawing money, you can lock your requests – in other words, you can restrict yourself from cancelling your withdrawals and make sure you don’t bet away your winnings.
Customer Support at PokerStars Casino
To contact the casino, you’ll find a small Help button in the top right corner. Once you click there, you’ll enter the Help Centre. There are several articles that answer common user questions, but at the end of the page, you can find the Contact Us button.
Click on it and it will offer you a chance to log in to chat, but you can continue without logging in. You have to go through the chatbot that will connect you to one of the agents. It takes some time to reach someone to talk to if you’re not a casino member, but if you are, you will receive better support.
The live chat is available 24/7, while you can also contact the casino via email. Before chatting we suggest you take a look at the FAQ articles because there are a lot of detailed explanations that could help you.
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Complaints
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PokerStars Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Dear Anders, Many thanks for taking the time to write your review! We are constantly working hard at improving PokerStars Casino's user experience. I am sorry to hear you had some issues with your withdrawal. Kindly advise if you managed to get it sorted out and if not please email me your username on : [email protected] and I will look into the issue on your behalf. Best regards, Yvette Grima PokerStars Casino
One of the better casino's around. Trustworthy and fair.
Had my ups and downs, but that's the risk you take. win some lose some. Happy I chose this one. Games are fun, keeps you entertained.
Well the ability to cancel your withdrawals ends up gambling away your winnings. I like the once its set and done there's no reversal so I can't make bad decisions by slowing chewing away at any winnings I have acquired while I wait for it to process. :)
Dear Hellcat2017, Many thanks for your compliments, highly appreciated. I will pass on your feedback about withdrawal cancellation ability to our product team. Best regards, Yvette Grima Pokerstars Casino
This is hands down the best casino to play at. Cashouts are honoured quickly with no fuss. Great games.
Bonuses could be a little better.
Dear BetrandoSpaventa, I am very glad that you enjoy PokerStars Casino, thanks for your kind comment. We have many new improvements coming up this year, so stay tuned! With regards to better bonuses, kindly advise what kind of bonuses would you like to see at PokerStars Casino? I could then send your feedback to our casino promotions department. Thanks and best regards, Yvette @ PokerStars Casino
I Like everything here, I always can earn money with his game slots, and always clear wagering requirement whit no problem. This is mostly trustly company for me and they deserve 10 here.
Fast payment and no rigged rules Like here some "trustly" casinos.
They may to give more bonuses for existing costumers so we can play more there.
Thank you so much for your kind comments! Highly appreciated. Best regards, Yvette @ PokerStars Casino
Love the service here.
I am a VIP player of more than 20 years so I expect exceptional customer services and perks as I make high deposits.
They provide exceptional cashback deals and bonuses.
Cashout time is good.
Limited number of games. Need to add a lot more, otherwise I love Sebastian Pico's service to vips.
When Amaya bought PokerStars a few years back they wasted little time in announcing their intention to expand the site beyond just Poker. A lot of players including myself were less than impressed about this, after all PokerStars is by far the largest poker site in the world and many people keep a sizable bank roll in their PokerStars account - a bank roll which in most cases isn't intended to be used to play negative expectation games.
Whilst it isn't a huge problem for myself, I have close friends who play a lot of poker and will usually close off access to the casino games on their regular sites by whatever means necessary. If that isn't possible then they simply won't play at those sites. As I understand it you can opt not to have the casino games promoted from within the PokerStars client, which is a fair compromise I believe and is the same arrangement offered by iPoker so I don't think you can criticise Stars too much though it could be argued that with their unbreakable lead in the world of on-line Poker they would have been better off staying out of the casino space... at least from a players point of view. Plus, I can't imagine they are making even a 1/10 of their profits from casino games compared to the mind boggling sums they make from the rake on their poker tables.
Anyway with that said it's a decent enough casino with all the big game providers and a few smaller ones, though there wasn't much in the way of table games or, strangely, video pokers, the last time I gave the casino a try. You can't fault them on withdrawals which are processed instantly back to e-wallets for verified players. I didn't end up taking a bonus here so I can't comment on that really - I'm not certain if I would have been eligible as a long time depositor in the poker room.
I don't buy into all the nonsense posted on-line about Stars being rigged and have no doubt that this casino is fair as well. Fact is though I like to keep Stars just for playing cards and I do worry that if I blurred the lines too much I might end up losing a big chunk of my poker bankroll which has taken me a long time to build up slowly. I just don't have that kind of patience when I play casino games! If I stop playing Poker one day then I'll probably give this casino a more thorough testing, but until then I'm going to keep on pretending it doesn't exist ;)
Whether you want to play free money or real money, they offer a large selection of games & you an always find games and player to play against no matter what time it is in the day. It's a famous world wide poker casino. Several deposit options, they handle request for self-exclusion and responsible nicely.
There's nothing, this is most likely the best poker site out there.
Thank you very much for your great feedback :) Keep an eye on our casino as we continue adding new games :)
Some games as Starbucks. Some promotion and some bonuses.
I dislike the time until they answer to your email and the time for requesting withdraw. I dislike also the fact that they don't have a live chat. And at poker I think is probably the worst site I ever seen. Only action hands and in 85% only the big stack wins.
Its pokerstars.com. Probably one of the most famous poker sites in the world. That's the only thing I have to say about that site. But here its about it's casino. Well.... I managed to scoop 400 euros from their casino. The only problem was that I couldn't withdraw and well communicate with anyone there.
Casino section got very very very very very very low variety of games. Well for my personal experience it looks like a bad site. Well even with that criteria I managed to scoop with a 10 dollar balance 400 dollars.
Well I was very happy at first but after a few incidents the mood turned out bad. I tried to withdraw and the system wasn't letting me withdraw. A pop up window appeared saying that I wont be able to withdraw for 48 hours. Saying no reason at all. The thing is that its against the rules forcing a player not withdraw for no reason.
So while I was waiting I lost my balance completely. Not that it bothered me that much. But it was the manipulative way that I lost it. I surely cannot guarantee if someone will ever see his money.
Also the agents don't answer. And if they do, they will say ''your email has been forwarded to a relevant department''. That how professional they are. Plus they do not have live chat, which is a big minus. From 10 stars this casino is like 1-2 out of 10 with no doubt.
Let me tell this that the poker room is the best in the world but why the hell they make a casino and sportbets.
This casino is the worst I have ever seen . Like all casinos blackjack is cheating and manipulating. So funny to see if you play blackjack with 5 people on a table that the low stakes get good hands and the high stakes always the worst hands. No turbo on slots very slow. A few games and almost never they give some money.
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Slick interface, quick response from support, available in the UK (pokerstarscasino.uk)
No live chat and long withdrawal times to Visa Debit card.
This is one of my pet hates with online casinos. I requested a withdrawal back to my Visa Debit card on 02/04/2017 and as of 11/04/2017, no money paid out! I have asked why, and have been given some sort of answer that sounds like it comes from a script "Be aware that some banks take up to 10 business days before making funds available" blah blah blah...
That's simply not true with most banks in Europe. 3 days maximum for most transactions, including international transfers. Also, when I then made a deposit using PayPal, played a bit and wanted to cash out my winnings: 72hrs pending period on any funds larger than my deposit. What the hell is that all about? Oh, that's for security reasons. Really? So the security checks are only needed when you have to pay out actual winnings? Interesting...
This sort of issue is not unique to Pokerstars, but it's a totally unnecessary one. Just be quick with the payouts. Like Ladbrokes, Unibet, Casumo etc. Sure, you have to send some documents identifying yourself, but then it's straight forward for most parts. If you can be quick with taking our cash, then try to be quick with paying out our winnings on the few occasions we get lucky.
I have now waited 7 business days and that in my opinion is far to long.