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Editor’s View
PokerStars Casino has a recognisable logo, is available in multiple countries worldwide, and has different licences. The website is straightforward and user-friendly. You can access casino promotions and different games through the footer.
As you scroll down, you will find a variety of useful pages where you can learn more about the casino or read the Terms and Conditions before you register.
- Online poker games and tournaments
- Mobile friendly
- Multiple reliable licences
- No live casino
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PokerStars Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About PokerStars Casino
PokerStars is one of the best online casino sites for poker enthusiasts! The online casino offers different versions of poker that players can enjoy from the comfort of their homes.
Finding casinos for mobile that offer a large number of poker games is always challenging for players, but PokerStars covers it. Still, there’s more to it than poker.
The casino has been open since 2015, maintaining a high CasinoRank at AskGamblers. The operator boasts eight casino licences, including those from the UKGC, Danish Gambling Authority and Portuguese Gambling Regulation and Inspection Service.
Tap into our online casino review to find out everything about PokerStars Casino and what you can expect upon registration.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at PokerStars Casino
PokerStars Casino has a page dedicated to payment methods where players can see all available deposit and withdrawal methods. Remember that this is country-specific and will only show options that are valid for use in your country.
You can request your withdrawal from the Cashier. Choose your method, enter the amount you wish to withdraw and submit your request. The casino claims it takes 3-10 business days after processing the request for the money to be visible in your account. E-wallets are quicker than bank transfers.
Visa cards issued by US banks aren’t eligible for withdrawals, so if you’re using a card, you have to check your issuer. The casino doesn’t state deposit and withdrawal limits.
Games at PokerStars Casino
Despite its name, PokerStars Casino has other games besides online poker. Of course, poker tournaments and games are pretty popular. There’s a unique poker platform you can only find on this website.
You can always take a break from poker and indulge into online slots available at the casino. There’s a good range of games that you can sort out by providers, themes and game features. You have to be a member to play slots.
The casino doesn’t have any live games, and the selection of other table games is severely limited.
PokerStars Casino’s Commitment to Responsible Gambling
PokerStars Casino allows you to set deposit limits on the website, but the limit will consider any transactions you’ve made in a day, seven days or a month. For example, if you set a daily limit and deposited €10 in the past 24 hours, you’d be €10 into your new limit.
When you register, you must verify your age because the website is restricted to minors. Players can take a time-out at any point, but self-exclusion is an option for longer breaks.
The best way to determine if you need professional help is to take a self-assessment test, also available at the casino. Upon withdrawing money, you can lock your requests – in other words, you can restrict yourself from cancelling your withdrawals and make sure you don’t bet away your winnings.
Customer Support at PokerStars Casino
To contact the casino, you’ll find a small Help button in the top right corner. Once you click there, you’ll enter the Help Centre. There are several articles that answer common user questions, but at the end of the page, you can find the Contact Us button.
Click on it and it will offer you a chance to log in to chat, but you can continue without logging in. You have to go through the chatbot that will connect you to one of the agents. It takes some time to reach someone to talk to if you’re not a casino member, but if you are, you will receive better support.
The live chat is available 24/7, while you can also contact the casino via email. Before chatting we suggest you take a look at the FAQ articles because there are a lot of detailed explanations that could help you.
Complaints
Read the complaints other players have left for PokerStars Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Much cleaner interface than other poker/casino sites. Tons of tourney's going on at the same time. One of the few places online that provide a home game option for poker. Big population of poker players.
Zero customer service - no live chat, support only via email. Zero responses from CS, waited 3 weeks and still no response. Seemingly random frozen/restricted accounts with zero abilities to reopen your account.
Games work fine. They do not freeze or anything. The registration was fast and the ways to deposit are also fast.The treasure chest works fine and gives bonus spins.
Many famous games are not available in my country (like book of dead). You can see they exist but not play them. Also some games that u play like book of adventure, one day can stop be available. Other games like joker pro for example, you can find them only if you search them. They are not able to be seen. There is no live chat in Greece. If you in need it takes them weeks to answer an email. There is no way to solve your problems or be answered for what u asked.
Ok application, casino does not recommend it, poker neither.
Disappointing customer relationships, send them an email and they will answer after 2 weeks, the poker also leaves much to be desired compared to winamax, how much money they simply beat their customers, I do not recommend anyone to play at this casino. Plus they freeze my account about 5 times.
I like that they offer a nice variety of games. They offer cash games for any bankroll and several different tournaments each day. they have sit n goes, heads up, Omaha, and many others. the wait isn't bad for these games.
1.MacBook OS software "Catalina" doesn't work. Geolocation won't work with this software and after trying to fix this twice, the outcome was to play on another device.
2. I then tried to play a tournament on my Ipad. During the game, I tried hitting the "in play" button for tournament info. It won't show "players remaining" or "my current position". This information is very important when in the middle of a game. I had to rely on asking my opponents (playing on windows) via chat. When I contacted support regarding this issue it appeared as though they didn't read my email. They sent me screenshots on how to find "your position" on a computer. I clearly stated in the email that I couldn't play on my laptop and this problem was on an iPad. Issue hasn't been resolved to my knowledge. I'm not 100 percent sure because they froze my account (see #4).
3. Be careful of the Blackjack I ran down a couple hundred fairly quickly playing by the book blackjack. The house seemed to always have a 20 or make 21 anytime my bet was higher. I understand this can happen because it's a game of chance but it happened enough and took my money quick for me to be skeptical now. please proceed with caution.
4.After getting my butt kicked in BJ, I made another deposit. After which they froze my account pending verification. (Isn't that nice? They take my money through a very shady BJ game, I go to deposit more money for them, and they freeze my account!). I sent in everything they asked for that day (carefully followed their instructions). The message says verification usually takes "minutes". It's been days and they have failed to respond to any of my several emails. How about freeze people's accounts when they try to make a withdrawal instead of not allowing them to play?
I would consider all other poker sites before depositing money in this site. Support/communication is one of the most important things when choosing an online gaming site. This site is the worst you can get.
Same as everyone else happily playing a game. Error message came up your account has been locked for a security check this should be resolved within minutes. 6 days later no emails no response, have sent 1 email every day and been of live chat everyday. Balance is locked so cannot withdraw or even access anything. I have been playing here approx 10 years plenty of deposits and cashouts fully verified, sent them more recent docs last sunday but no response
Totally delaying support. Restricting account for no reason. Requesting same documents over and over again...
Worst casino website available!
No status of your support case available and you won't get feedback until you go in live support demanding an urgent process.
But even that won't work. Very disappointed. Waste of time and money.
The bonus they promise is lost in the time they need to support your deposited as well, while you're not able to play
Pokerstars casino's jackpot are fake. I was playing Wild draw saloon, Diamond stars, Pharaoh's Loot and Stars Lineup and I was watching the "Midi stars" and "Super star" jackpot. The super star jackpot was at 119.864$. I was hoping that at 200k it will be released, but NO. The jackpot goes to 199.999$ and is reseting to ~119.860$. First I thought that I was seeing bad, but I made print screens from my phone.
Hello. I am currently being ignored by PokerStars Casino regarding my account being restricted randomly. I deposit with toditocash method and I couldn't even play one tournament or nothing, they just restricted randomly my account is slchibom. I can't use my funds and I can't take them out. I have send them more than 6 emails and they don't answer or give me a reason.
“Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay.
These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps.”
I have been waiting now 48 hours and I need the money now or to play.
They asked for mi id and other papers I have send them all.
Pokerstars is for sure one of the most popular online casinos in the world and that's for the reason, they have all kind of games you want and almost every provider out there for slots.
The site has amazing software and everything works without any freezing for me you can choose to play table games, Slots, Live casino, and you can play in multiple tabs which I find amazing you can play slots and live casino at the same time.
They have amazing welcome bonus offers and reload bonuses to keep you playing on the site and enjoy your stay in long term there is a lot of free promotions too as their chests rewards and daily/weekly challenges which allow you to get money for free or some free spins , and they are running Stars Trivia Quiz with 1,000$ bonus money every single day so its nice way to get some money if you are smart enough.
Customer support is excellent I once deposited money and didn't get my bonus because my transaction was late couple minutes but they helped me and added bonus manually and every time I am interested with the percentage of rewards their chest or challenges consist they are always there to provide me with useful information.
Verification was done fast in about 5 hours and there weren't any problems or any additional documents requested by them, The deposits are done fast over SKRILL and you aren't getting any fees everything you deposit will be on your account the withdrawals are done usually in 24hours and there is no complaining about it.
Pokerstars Casino offers live chat however it's really hard to get connected with them and you will wait at least 10minutes or just receive the message that they aren't available right now.
The chests are filling slowly and the prizes are too low for the amount of money you are wagering on their casino seem like they favor poker more.
When you are about to withdraw money they are trying to make you not to by saying that you aren't gonna be eligible to claim some bonuses that they are offering.
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Honestly most of the online casino have the same or similar games so nothing to complain about it is the same. I was reading a lot of bad reviews of pokerstarscasino and mostly about that's its rigged, people who have lost a lot, or a lot of problems with account verification. My own experience don't be rude to the costumer service agent since he/she is there to help you! and people that are saying it's rigged because they went over there own limit and don't forget it is a casino in the end house always win! I've been playing at online casino since covid, tried a lot of different online casino 's and my conclusion is read before you play. I haven't counted it yet, I think I probably will not but I have lost a bit on Pokerstarscasino was it rigged nope in Vegas I probably would had lost the same if you are saying that just don't play don't gamble! The deposits are easy as like other casino's, withdraw is different but if you had read the withdraw section before you deposit any thing, it makes sense, ask people nice for assistance I had contacted Pokerstarscasino(support) 3x maybe 4x I got a reply within a couple of minutes. And honestly I think that since I had ask politely they help me faster. Be kind to one another!!
Actually I can't think of any Pokerstarscasino, Betamo, Unibet, and others it's just the skin of lobby you prefer since they almost provide mostly the same games.