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Parimatch Casino

Parimatch Casino
Welcome Bonus

150% up to 7500 BRL, Welcome Bonus

Our Rating CasinoRank
2/10
CasinoRank
Player Rating 125 reviews
8.8/10
125 reviews
Complaint Response 320 complaints
2 days avg. 320 complaints
What we like
  • Home to leading software providers
  • 24 hour withdrawals once processed
  • Live chat and phone support available 24/7
  • Mobile friendly design
What we don’t like
  • Somewhat limited number of payment options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Parimatch Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Russian, Ukrainian, Hindi
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Parimatch Casino is an online casino where members will be able to enjoy games from several software providers that include Microgaming, Fugaso, Play’n GO and EGT. There are games that include video slots and table games and players will also be able to try numerous sports games or play in the live casino. The site can be accessed instantly through a web or mobile browser. Parimatch Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, Italy, Netherlands and Switzerland. For an exhaustive list of restricted countries, please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

The casino can even be played on the go through a mobile device such as a smartphone or tablet device. There’s no app for the mobile casino, players can simply open their compatible mobile browsers where they’ll have instant access to most of the casino's games. Players can register on either the web version or mobile version using the same details.

Security and Fairness

When it comes to security the casino utilizes the encryption technology to ensure that sensitive data is transferred securely over the Internet to the casino's secure server, which is protected by the latest firewall.

As for fairness players can enjoy peace of mind. All gaming outcomes are initiated by a Random Number Generator to ensure fair and unbiased results.

play video Vido Title
StallCation

Parimatch Casino Bonuses

Check out other Parimatch Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Welcome Bonus
150% up to 105000 INR
Minimum Deposit 350 INR
Wagering Requirements 30xb
Bonus Percentage 150%
Welcome Bonus
150% up to $1500
Minimum Deposit $20
Wagering Requirements N/A
Bonus Percentage 150%

Complaints

Read the complaints other players have left for Parimatch Casino. Learn more about complaints.

Show all complaints
Unjustified account block and funds seizure

Subject: Formal Complaint Against Parimatch - Unjustified Account Block and Funds Seizure

Account Information:

Username/Account ID< sent to the casino >

Registered Email: < sent to the casino >

Amount in Dispute: [148$ deposit amount 93.5 $]

Statement of Facts:

I am submitting this complaint to resolve a dispute with Parimatch regarding the permanent closure of my account and the subsequent refusal to refund my deposited funds.

Chronology of Events:

[Insert Date]: I deposited [Insert Amount] into my account. I have provided the official deposit receipt as proof of this transaction.

[Insert Date]: I attempted to verify my account. During the process, I encountered a technical error where the system loop/process failed. I have recorded a video screen capture proving that there were no further steps for me to complete, indicating a technical failure on the platform's side.

[Insert Dates]: I contacted customer support multiple times to resolve this verification issue. I spoke with three different agents, each of whom provided conflicting and inconsistent explanations for my account status (e.g.,

Current Status: My account has been permanently blocked. The support team has refused my request for a refund of my deposit, offering no evidence of an actual violation, and has ceased further communication regarding the matter.

Supporting Evidence Provided:

Official Deposit Receipt: Demonstrates my status as a legitimate user who funded their account.

Video Recording: Clearly shows the technical error during the verification process, proving I was unable to proceed due to a platform failure.

Chat Logs: A complete history of my conversations with support agents, highlighting the contradictory explanations provided by the platform.

Requested Resolution:

I am requesting that Parimatch conduct a manual review of my account by a supervisor. I believe the account was flagged due to a technical error, not a violation of terms. If the account is to remain closed, I am requesting a full refund of my deposit amount, as these funds were not associated with any prohibited activity.

I am available to provide any further information required to resolve this matter.

Sincerely,

Chart Pointer
95h left
$148
6100 INR not credited since September 2025

Subject: Regarding Closed Support Ticket and Uncredited Withdrawal of ₹6,100

Dear Parimatch Support Team,

I am writing to raise a formal complaint regarding my pending withdrawal of ₹6,100, which I requested on 15 September 2025. Although I previously raised a support ticket regarding this issue, the ticket has been closed without resolving my complaint. To date, the withdrawal amount has not been credited to my bank account.

Closed the ticket without ensuring that the funds were successfully received. I have carefully reviewed my bank account and confirmed that no credit of ₹6,100 has been received. To support my claim, I am attaching my bank statements, which clearly show that the amount has not been credited.

I request that your payments team thoroughly investigate this matter. If your records indicate that the payment was successful, please provide complete proof of the transaction, including the payment reference number (UTR/transaction ID, if applicable), payment date and time, payment method, beneficiary details, and any confirmation received from your payment partner or bank.

If the payment failed, was reversed, or is still pending for any reason, I request that the withdrawal be reprocessed immediately or that the amount be returned to my Parimatch account so I can submit a new withdrawal request.

Please do not close this complaint until the issue has been fully resolved and the funds have either been credited to my bank account or an acceptable solution has been provided. I would appreciate a written response explaining the outcome of your investigation and the expected timeline for resolution.

I have been patient throughout this process, but the matter has remained unresolved for an extended period. I kindly request your immediate attention to ensure that my pending withdrawal of ₹6,100 is settled without any further delay.

Thank you for your prompt assistance. I look forward to your response and to receiving my funds as soon as possible.

Sincerely,

723511384

<full name removed>

Status solved Resolved
₹6,100
Withdrawal was marked as paid but payment not received to bank

I am writing regarding one of my pending withdrawal transactions of ₹20,000 initiated on 6 May 2026, which has still not been credited to my bank account.


After I reported this issue, my account manager created investigation tickets in multiple phases (five tickets per batch). During those investigations, your team identified errors and refunded three separate withdrawal transactions of ₹20,000 each back to my betting account after initially stating that those transactions were successful.


Now, only one withdrawal of ₹20,000 remains unresolved. Your team has informed me that this transaction is marked as "successful" and has asked me to verify my bank statement. However, despite repeatedly confirming that the amount has not been credited, no proper investigation has been carried out, and my request has been denied.


I would like to point out that in the earlier cases, the transactions were also initially marked as successful. Only after a detailed investigation did your team discover the errors and refund the amounts to my betting account. Therefore, simply relying on the transaction status is not sufficient, as previous investigations have already proven that the status can be incorrect.


I kindly request you to conduct the same level of detailed investigation for this remaining ₹20,000 withdrawal. If you are unable to provide valid proof that the funds were successfully credited to my bank account, please refund the pending amount of ₹20,000 back to my betting account without further delay.


My Player ID:< sent to the casino > and the Latch batch tickets are 112947967, 112948415, 112948673, 112948994, 112949340, 112949548

Status solved Resolved
₹20,000

Parimatch Casino Complaint Stats

Resolved 220 / 295
Avg. Amount $2,592
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
8.8/10 125 reviews

Top reviews from our players

A pretty good site with really interesting games. The interface is quite intuitive, so one can figure it out there fast and without any help. I'd like to share my impression about JetX game on Parimatch. 10 times in a row the rocket exploded with a coefficient of 1x-2x on a high bet. On a small bet, the ship lasted x78, although it took the money for another x3. It's sad, to be honest.

Hello! Thanks for your feedback. We are glad that you like our interface. It is worth noting that we are constantly working to improve the site, its design, functionality, content, the sports line, and the Casino. As for the game JetX, you probably aware that the game is based on a random number generator and there's a matter of luck. Do not stop at one game, we have hundreds of them, try something else. We are sure that luck will still be on your side!

user avatar

On the positive side, there is a really large selection of sporting events, and a flexible betting system. I was pleased with the presence of slots for every taste. There is also a good visualization of the poker tables.

It is difficult to understand the bonus system. The conditions are written in an understandable language, but I still don’t fully understand how it works. I was given free spins in different slots, they were just zero. As I understand it, the first to be withdrawn are the Money that I personally deposited, and in order to withdraw the bonus money, you need to replenish it a bunch more times. Either I don't understand something, or I'm just really unlucky.

Hello! Thanks for your feedback. Our support is ready to help you deal with this situation promptly. Write the details (account number, bonus names) to our operators and they will help you quickly. Contacts are listed on the website. We are waiting for your message 💛🖤

user avatar

As a newbie, I really benefited from the Help section. I found a lot of answers in this tab. I have no complaints about the support managers, they work very well. Here you open, read and, if you don't understand, then you write to the support. This is one of the few casinos where it takes a little time to install the software. You don't need to do any extra manipulation when downloading and all the machines work perfectly from your phone.

Hello! Thanks for the feedback. Good luck to you! 💛🖤

user avatar

There is no button to block the account. Support refers to non-existent rules and refuses to block the account. They just ignore their own rules.
I would not recommend playing here.

Hello! We are very sorry that you had such an opinion! The company stands for the principles of responsible gaming. Each user must understand that the game - is primarily a form of leisure, which can bring positive emotions. Otherwise, we can recommend blocking the account. To do this, write to the mail, indicating the number of the betting account, the name of the owner, and the reason for blocking. Also, you must attach to the letter the photos of the passport on the background of the paper with the inscription "For Parimatch" and the current date. These photos are the usual identification of the owner of the account. In case you have trouble with the blocking, please tell us the number of your gaming account or the number of your written request. We will try to help you sort it out!

user avatar

I play this online casino on my phone. It's easy and always accessible. Pages open quickly, and machines do not lag. The functionality is the same as in the browser version. So I am happy with everything.

Not many I gotta admit. I came across a couple of minor issues but they occurred on my side. And also frankly, I spent a lot of time, though not for nothing. The aviator really pulls me in.

Hello! Thank you for your positive review and we wish you only a pleasant game! 💛🖤

user avatar

After a recent update, the site navigation has become much more convenient, and the design is interesting. If someone doesn't like the new casino, they can stay with the old version. That is such a concern for customers! I went for my favourite slots, in which I am confident and now completely satisfied with the game. The other bonuses, for now, I don't wanna take.

It seems to me that adding a few more themed slots would be cool but it's not a huge issue since the variety of games is quite decent. I bet a majority of players will be able to find what satisfies their taste.

Hello! We are glad that you like our design 😊 It is worth noting that we are constantly working to improve the site, its design, functionality, content, the sports line, and the Casino. Now the Casino has many different games, the search for which you can help with the built-in filter. Thank you for the positive review! We assure you, that we will not stop there and will try to surprise you more with future updates!

user avatar

The choice of slots is very good. Among them there are favorite classic slots. To be honest, it's hard to imagine how much you need to play to try all the slots on the site, let alone a many other modes. The design is cool and the interface is clear.

Hello! Thank you for your positive feedback. We wish you good luck and big winnings! You can always try the slots in demo mode to choose the right one for yourself.

user avatar

This is good quality casino. I understand that the project is insanely promoted all over the world. This is actually the main reason why I got here. I'd like to single out the technical support which is the best than anywhere else. They just can't allow to be worse than others. When you don't count that they will be giving away money here but as for playing for fun, that you will get without any problems.

Hello! Thanks for the nice words. We are pleased to read this. Good luck! 💛🖤

user avatar

There are many pleasant bonuses. I often made deposits to get free spins. I also want to note that I have more luck and return here than on other sites. I even managed to wager the full amount and withdraw the winnings.

Hello! Thank you for your nice review and high rating. We wish you a successful game and good mood!

user avatar

I've been betting on football here for more than 4 years. I like it here as during all this time any technical issues were resolved quite quickly. The technical support here is good.

There were some difficulties with live streams. Unfortunately, nothing has changed over time. Therefore, you have to watch it on another resource in parallel.

Hello! Thank you for your feedback. We are sorry that you have difficulties while watching video broadcasts on our website and would like to find out what could be the reason. To do this, please contact support and provide a video showing the error. Our specialists will check the information and will be able to tell you if it is possible to fix it and what could be the reason. We wish you a good day!

user avatar

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