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Parimatch Casino

Our Rating CasinoRank
2/10
CasinoRank
Player Rating 123 reviews
8.9/10
123 reviews
Complaint Response 219 complaints
2 days avg. 219 complaints
What we like
  • Home to leading software providers
  • 24 hour withdrawals once processed
  • Live chat and phone support available 24/7
  • Mobile friendly design
What we don’t like
  • Somewhat limited number of payment options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Parimatch Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://parimatch.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Russian, Ukrainian, Hindi
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Parimatch Casino is an online casino where members will be able to enjoy games from several software providers that include Microgaming, Fugaso, Play’n GO and EGT. There are games that include video slots and table games and players will also be able to try numerous sports games or play in the live casino. The site can be accessed instantly through a web or mobile browser. Parimatch Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, Italy, Netherlands and Switzerland. For an exhaustive list of restricted countries, please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

The casino can even be played on the go through a mobile device such as a smartphone or tablet device. There’s no app for the mobile casino, players can simply open their compatible mobile browsers where they’ll have instant access to most of the casino's games. Players can register on either the web version or mobile version using the same details.

Security and Fairness

When it comes to security the casino utilizes the encryption technology to ensure that sensitive data is transferred securely over the Internet to the casino's secure server, which is protected by the latest firewall.

As for fairness players can enjoy peace of mind. All gaming outcomes are initiated by a Random Number Generator to ensure fair and unbiased results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Parimatch Casino. Learn more about complaints.

Show all complaints
Parimatch Casino - Deposit not credited no response from support

Casino Name: Parimatch

User ID: < removed and sent to the casino >

Country: India

Complaint Summary

A deposit of ₹2,500 was successfully completed from my bank account but was never credited to my Parimatch account. Despite multiple attempts to contact Parimatch support over the past two weeks, I have received no response, acknowledgement, or resolution.

Deposit Details

Amount: ₹2,500 INR

Date & Time: 6 January 2026, 12:31 AM

Payment Method: UPI

UPI Transaction Reference (UTR): 637217188010

Transaction Status: Successful

Bank: Union Bank of India

Paid From UPI ID: 8555018123@yescred

Paid To UPI ID: 8523084641@ptaxis


I have attached the payment screenshot as proof.

Communication Attempts With Parimatch

Sent multiple emails to Parimatch support on different official domains — no reply received

Tried contacting 24/7 customer care, but it only connects to a bot; no option to speak to a human agent

Raised a support ticket through the chatbot

Ticket Details:

Ticket ID: #64768413

User ID: 405012773

Amount: ₹2,500 INR

UTR: 637217188010

It has now been over 2 weeks, and I have not received any response, acknowledgement, or update regarding my issue.

Issue

Deposit successful from bank side

Amount not credited to Parimatch account

Complete lack of response from customer support

Ticket raised but ignored

Resolution Requested

I respectfully request AskGamblers’ assistance to:

Help me get my ₹2,500 deposit credited to my Parimatch account

OR

Obtain a refund if the credit is not possible

I am fully willing to provide any additional documents if required.


Thank you,


staus Resolved
₹2500

Complaint Statistics

Resolved 129
Avg. Amount $ 3,487
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
8.9/10 123 reviews

Top reviews from our players

As a newbie, I really benefited from the Help section. I found a lot of answers in this tab. I have no complaints about the support managers, they work very well. Here you open, read and, if you don't understand, then you write to the support. This is one of the few casinos where it takes a little time to install the software. You don't need to do any extra manipulation when downloading and all the machines work perfectly from your phone.

Hello! Thanks for the feedback. Good luck to you! 💛🖤

user avatar

There is no button to block the account. Support refers to non-existent rules and refuses to block the account. They just ignore their own rules.
I would not recommend playing here.

Hello! We are very sorry that you had such an opinion! The company stands for the principles of responsible gaming. Each user must understand that the game - is primarily a form of leisure, which can bring positive emotions. Otherwise, we can recommend blocking the account. To do this, write to the mail, indicating the number of the betting account, the name of the owner, and the reason for blocking. Also, you must attach to the letter the photos of the passport on the background of the paper with the inscription "For Parimatch" and the current date. These photos are the usual identification of the owner of the account. In case you have trouble with the blocking, please tell us the number of your gaming account or the number of your written request. We will try to help you sort it out!

user avatar

I play this online casino on my phone. It's easy and always accessible. Pages open quickly, and machines do not lag. The functionality is the same as in the browser version. So I am happy with everything.

Not many I gotta admit. I came across a couple of minor issues but they occurred on my side. And also frankly, I spent a lot of time, though not for nothing. The aviator really pulls me in.

Hello! Thank you for your positive review and we wish you only a pleasant game! 💛🖤

user avatar

After a recent update, the site navigation has become much more convenient, and the design is interesting. If someone doesn't like the new casino, they can stay with the old version. That is such a concern for customers! I went for my favourite slots, in which I am confident and now completely satisfied with the game. The other bonuses, for now, I don't wanna take.

It seems to me that adding a few more themed slots would be cool but it's not a huge issue since the variety of games is quite decent. I bet a majority of players will be able to find what satisfies their taste.

Hello! We are glad that you like our design 😊 It is worth noting that we are constantly working to improve the site, its design, functionality, content, the sports line, and the Casino. Now the Casino has many different games, the search for which you can help with the built-in filter. Thank you for the positive review! We assure you, that we will not stop there and will try to surprise you more with future updates!

user avatar

The choice of slots is very good. Among them there are favorite classic slots. To be honest, it's hard to imagine how much you need to play to try all the slots on the site, let alone a many other modes. The design is cool and the interface is clear.

Hello! Thank you for your positive feedback. We wish you good luck and big winnings! You can always try the slots in demo mode to choose the right one for yourself.

user avatar

This is good quality casino. I understand that the project is insanely promoted all over the world. This is actually the main reason why I got here. I'd like to single out the technical support which is the best than anywhere else. They just can't allow to be worse than others. When you don't count that they will be giving away money here but as for playing for fun, that you will get without any problems.

Hello! Thanks for the nice words. We are pleased to read this. Good luck! 💛🖤

user avatar

There are many pleasant bonuses. I often made deposits to get free spins. I also want to note that I have more luck and return here than on other sites. I even managed to wager the full amount and withdraw the winnings.

Hello! Thank you for your nice review and high rating. We wish you a successful game and good mood!

user avatar

I've been betting on football here for more than 4 years. I like it here as during all this time any technical issues were resolved quite quickly. The technical support here is good.

There were some difficulties with live streams. Unfortunately, nothing has changed over time. Therefore, you have to watch it on another resource in parallel.

Hello! Thank you for your feedback. We are sorry that you have difficulties while watching video broadcasts on our website and would like to find out what could be the reason. To do this, please contact support and provide a video showing the error. Our specialists will check the information and will be able to tell you if it is possible to fix it and what could be the reason. We wish you a good day!

user avatar

in general, this is a good site for betting and playing slots without lags and crashes. The odds for sports events are not bad at all compared to other betting companies.

About slot games - I wouldn't say that the return here is higher than on other gaming sites. But I don't play to earn money, so it's not critical for me.

Hello! Thanks for your feedback. We would like to note that the return in most slots is set to over 90%. It is important to understand that the return percentage of each slot is indicated from the deposited funds. You can lose a large amount in the casino, and at the same moment another player wins a jackpot that will be many times greater than your loss, in-game bonuses can fall out according to the same principle. Perhaps if you reconsider your attitude to the game and add a well-developed strategy to the gameplay, then both emotions and results will please you more often. We wish you a pleasant game and more winnings!

user avatar

I have a pleasant gaming experience, I did not encounter any problems with deposits and withdrawals, and the choice of options for withdrawing money is large. Fast friendly support service, all questions are answered accurately. The choice of games is the usual, a lot of slots, a good live casino, and so on. In general, after a couple of months of games, there is nothing to reproach.

Hello! Thank you for your nice feedback! We wish you a successful game and winnings!

user avatar

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