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Parimatch Casino

Our Rating CasinoRank
2.5/10
CasinoRank
Player Rating 123 reviews
8.9/10
123 reviews
Complaint Response 236 complaints
2 days avg. 236 complaints
What we like
  • Home to leading software providers
  • 24 hour withdrawals once processed
  • Live chat and phone support available 24/7
  • Mobile friendly design
What we don’t like
  • Somewhat limited number of payment options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Parimatch Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://parimatch.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Russian, Ukrainian, Hindi
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Parimatch Casino is an online casino where members will be able to enjoy games from several software providers that include Microgaming, Fugaso, Play’n GO and EGT. There are games that include video slots and table games and players will also be able to try numerous sports games or play in the live casino. The site can be accessed instantly through a web or mobile browser. Parimatch Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, Italy, Netherlands and Switzerland. For an exhaustive list of restricted countries, please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

The casino can even be played on the go through a mobile device such as a smartphone or tablet device. There’s no app for the mobile casino, players can simply open their compatible mobile browsers where they’ll have instant access to most of the casino's games. Players can register on either the web version or mobile version using the same details.

Security and Fairness

When it comes to security the casino utilizes the encryption technology to ensure that sensitive data is transferred securely over the Internet to the casino's secure server, which is protected by the latest firewall.

As for fairness players can enjoy peace of mind. All gaming outcomes are initiated by a Random Number Generator to ensure fair and unbiased results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Parimatch Casino. Learn more about complaints.

Show all complaints
Withdrawal marked as successful but funds not credited in my account from date 24 June 2025

Dear AskGamblers Complaint Team,

Account id. 155639593

< mobile number removed >

I am submitting this complaint because I am facing serious misconduct and unfair treatment from the casino regarding my withdrawal payment.


I requested a withdrawal through bank transfer, and despite waiting far beyond the promised processing time, I have still not received my money. The casino initially marked my support ticket as resolved without actually sending the payment. After I raised the issue again, they reopened the same ticket without providing any proper explanation or payment confirmation.

This behavior is extremely unprofessional and appears to be a deliberate attempt to delay or avoid payment. They have failed to provide a valid transaction reference number or proof of transfer. Simply closing and reopening tickets without resolving the payment issue is unacceptable.

I have cooperated fully and provided all requested details, including my bank account information. However, the casino continues to delay the process and avoids giving clear answers.

I respectfully request AskGamblers to immediately investigate this matter and pressure the casino to:


1. Provide valid proof of transfer (UTR or transaction reference number), OR

2. Process my pending withdrawal payment without any further delay.


This situation has caused significant stress and inconvenience. I trust AskGamblers will ensure fair treatment and help resolve this matter as soon as possible.

Thank you for your support.


Sincerely,

< first name removed >

cart-pointer
81h left
₹4000
Two deposits not credited INR 10000 and INR 5000

Dear AskGamblers Team,

I am raising a formal complaint against Parimatch regarding two deposits that were successfully debited from my bank account but were not credited to my gaming account.

Player Details:

Name: <removed>

Game ID: 922899273

Transaction 1:

Amount: ₹9,999.34

Date & Time: 07 February 2026 – 09:59 PM

Paid To: Mohd Shuaib

UPI ID: shuaib698@ybl

UPI Reference Number: 396878266839

Status: Successful


Transaction 2:

Amount: ₹5,000

Date & Time: 07 February 2026 – 10:32 PM

Paid To: Ram Raj Singh

UPI ID: 8013619695@ikwik

UPI Reference Number: 396879738471

Status: Successful

Total Amount Debited: ₹14,999.34

Both payments were successfully debited from my Indian Overseas Bank account. However, these deposits were not credited to my Parimatch gaming account.

I have already:

Raised two support tickets on Parimatch.

Shared payment screenshots.

Shared the complete bank statement from the deposit date until today.

Attached email communication (PDF).

Attached live chat transcripts.

It has now been 10 days, and both tickets are still showing “Submitted” status. No one has responded, and no proper investigation update has been provided.

Despite submitting full proof and cooperating fully, the funds remain uncredited.

I respectfully request Athat skGamblers intervene and escalate this matter, as the operator has failed to respond or resolve the issue within a reasonable timeframe.

I am attaching all supporting documents for verification.

Thank you for your assistance.


Sincerely,

<full name removed>

Game ID: 922899273

cart-pointer
84h left
₹15000
Not giving my withdrawal even after wagering the full amount and the account is verified also

Hello AskGamblers Team,

I would like to submit a formal complaint against Parimatch regarding my blocked withdrawals and unresolved payment issue.

Player ID: < sent to the casino >

Registered Country: India

My current account balance is 116,676.31 INR, which I am unable to withdraw.

On 9 February 2026, I deposited 40,000 INR via USDT TRC20 crypto. The deposit was successful and credited to my account.

Deposit details:

Amount: 40,000 INR

Method: USDT TRC20

Deposit Date: 9 February 2026 (around 09:05–09:07)

After depositing, I placed bets and wagered the full deposited amount as required.

However, when I tried to withdraw my funds, Parimatch repeatedly declined all my withdrawal requests (₹500, ₹1,000, ₹5,000, ₹10,000, ₹15,800, ₹20,000, etc.).

The system shows errors such as:


- “Selected withdrawal method is not available”

- “Unfortunately, your account does not allow you to create a withdrawal request”


Sometimes the entire withdrawal section disappears from my account.


I contacted Parimatch live support multiple times. They:

- Confirmed my account is fully verified (Aadhaar verified, phone verified)

- Said no additional verification is required

- Kept asking me to wait 2–3 hours repeatedly

- Raised tickets (including Ticket ID #75163921 and later #75337616)

- Claimed the issue was “under maintenance” or “escalated”


Despite this, my withdrawals are still blocked and no timeline or proper explanation has been provided.


Support responses are generic and unhelpful, and the issue has been ongoing for several days. My funds remain stuck in the account.

Important points:

- Deposit was successful via crypto

- Full wagering was completed

- Account verification is completed

- No rule violations were communicated to me

- Withdrawals are being declined without clear reason

- Support is delaying without resolution

I am requesting Parimatch to immediately process my withdrawal either via local bank transfer or crypto. Any method is acceptable — I simply want access to my own funds.

I strongly feel this is unfair treatment, and Parimatch is intentionally delaying or blocking my withdrawal.

I respectfully request AskGamblers to intervene on my behalf and help recover my rightful funds.

I have attached all relevant screenshots showing:

- Successful deposit

- Declined withdrawals

- Withdrawal disabled messages

- Verification status

- Support chat conversations

Thank you for your assistance.

Kind regards,


cart-pointer
84h left
₹116676

Complaint Statistics

Resolved 139
Avg. Amount $ 3,331
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
8.9/10 123 reviews

Top reviews from our players

As a newbie, I really benefited from the Help section. I found a lot of answers in this tab. I have no complaints about the support managers, they work very well. Here you open, read and, if you don't understand, then you write to the support. This is one of the few casinos where it takes a little time to install the software. You don't need to do any extra manipulation when downloading and all the machines work perfectly from your phone.

Hello! Thanks for the feedback. Good luck to you! 💛🖤

user avatar

There is no button to block the account. Support refers to non-existent rules and refuses to block the account. They just ignore their own rules.
I would not recommend playing here.

Hello! We are very sorry that you had such an opinion! The company stands for the principles of responsible gaming. Each user must understand that the game - is primarily a form of leisure, which can bring positive emotions. Otherwise, we can recommend blocking the account. To do this, write to the mail, indicating the number of the betting account, the name of the owner, and the reason for blocking. Also, you must attach to the letter the photos of the passport on the background of the paper with the inscription "For Parimatch" and the current date. These photos are the usual identification of the owner of the account. In case you have trouble with the blocking, please tell us the number of your gaming account or the number of your written request. We will try to help you sort it out!

user avatar

I play this online casino on my phone. It's easy and always accessible. Pages open quickly, and machines do not lag. The functionality is the same as in the browser version. So I am happy with everything.

Not many I gotta admit. I came across a couple of minor issues but they occurred on my side. And also frankly, I spent a lot of time, though not for nothing. The aviator really pulls me in.

Hello! Thank you for your positive review and we wish you only a pleasant game! 💛🖤

user avatar

After a recent update, the site navigation has become much more convenient, and the design is interesting. If someone doesn't like the new casino, they can stay with the old version. That is such a concern for customers! I went for my favourite slots, in which I am confident and now completely satisfied with the game. The other bonuses, for now, I don't wanna take.

It seems to me that adding a few more themed slots would be cool but it's not a huge issue since the variety of games is quite decent. I bet a majority of players will be able to find what satisfies their taste.

Hello! We are glad that you like our design 😊 It is worth noting that we are constantly working to improve the site, its design, functionality, content, the sports line, and the Casino. Now the Casino has many different games, the search for which you can help with the built-in filter. Thank you for the positive review! We assure you, that we will not stop there and will try to surprise you more with future updates!

user avatar

The choice of slots is very good. Among them there are favorite classic slots. To be honest, it's hard to imagine how much you need to play to try all the slots on the site, let alone a many other modes. The design is cool and the interface is clear.

Hello! Thank you for your positive feedback. We wish you good luck and big winnings! You can always try the slots in demo mode to choose the right one for yourself.

user avatar

This is good quality casino. I understand that the project is insanely promoted all over the world. This is actually the main reason why I got here. I'd like to single out the technical support which is the best than anywhere else. They just can't allow to be worse than others. When you don't count that they will be giving away money here but as for playing for fun, that you will get without any problems.

Hello! Thanks for the nice words. We are pleased to read this. Good luck! 💛🖤

user avatar

There are many pleasant bonuses. I often made deposits to get free spins. I also want to note that I have more luck and return here than on other sites. I even managed to wager the full amount and withdraw the winnings.

Hello! Thank you for your nice review and high rating. We wish you a successful game and good mood!

user avatar

I've been betting on football here for more than 4 years. I like it here as during all this time any technical issues were resolved quite quickly. The technical support here is good.

There were some difficulties with live streams. Unfortunately, nothing has changed over time. Therefore, you have to watch it on another resource in parallel.

Hello! Thank you for your feedback. We are sorry that you have difficulties while watching video broadcasts on our website and would like to find out what could be the reason. To do this, please contact support and provide a video showing the error. Our specialists will check the information and will be able to tell you if it is possible to fix it and what could be the reason. We wish you a good day!

user avatar

in general, this is a good site for betting and playing slots without lags and crashes. The odds for sports events are not bad at all compared to other betting companies.

About slot games - I wouldn't say that the return here is higher than on other gaming sites. But I don't play to earn money, so it's not critical for me.

Hello! Thanks for your feedback. We would like to note that the return in most slots is set to over 90%. It is important to understand that the return percentage of each slot is indicated from the deposited funds. You can lose a large amount in the casino, and at the same moment another player wins a jackpot that will be many times greater than your loss, in-game bonuses can fall out according to the same principle. Perhaps if you reconsider your attitude to the game and add a well-developed strategy to the gameplay, then both emotions and results will please you more often. We wish you a pleasant game and more winnings!

user avatar

I have a pleasant gaming experience, I did not encounter any problems with deposits and withdrawals, and the choice of options for withdrawing money is large. Fast friendly support service, all questions are answered accurately. The choice of games is the usual, a lot of slots, a good live casino, and so on. In general, after a couple of months of games, there is nothing to reproach.

Hello! Thank you for your nice feedback! We wish you a successful game and winnings!

user avatar

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