Delays in Withdrawals and Account Verification 16 days
Dear Askgamblers Support,
Please read this carefully!!!
I have previously filed a complaint with Parimatch. That complaint was rejected on the grounds that “the pending casino investigation is not yet over.”
Please understand that more than 10 days have passed since then, and the situation has changed.
A 16-day delay in a withdrawal goes beyond what is reasonable, and I do not believe the customer is at the stage of waiting for an investigation.
Neither “Pending casino investigation not over yet” nor “Multiple complaints” applies to this complaint. Please understand.
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I requested a withdrawal of $1,976 on August 17, but it still hasn’t been processed.
On August 18, I was asked to verify my account, and I submitted the required documents immediately. I received an email confirming that the support team had received the documents.
Parimatch set a 5-day deadline for account verification. It has now been 16 days.
I have checked on the status numerous times, but every time I am told it is “under review.” I have done everything I can on my own, but since it is difficult to resolve this issue through direct communication with the casino alone, I am filing a complaint with Askgamblers.
Please read this carefully!!!
I have previously filed a complaint with Parimatch. That complaint was rejected on the grounds that “the pending casino investigation is not yet over.”
Please understand that more than 10 days have passed since then, and the situation has changed.
A 16-day delay in a withdrawal goes beyond what is reasonable, and I do not believe the customer is at the stage of waiting for an investigation.
Neither “Pending casino investigation not over yet” nor “Multiple complaints” applies to this complaint. Please understand.
--------------------------------------------------------------------
I requested a withdrawal of $1,976 on August 17, but it still hasn’t been processed.
On August 18, I was asked to verify my account, and I submitted the required documents immediately. I received an email confirming that the support team had received the documents.
Parimatch set a 5-day deadline for account verification. It has now been 16 days.
I have checked on the status numerous times, but every time I am told it is “under review.” I have done everything I can on my own, but since it is difficult to resolve this issue through direct communication with the casino alone, I am filing a complaint with Askgamblers.