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Delays in Withdrawals and Account Verification 16 days


1 day ago
Dear Askgamblers Support,

Please read this carefully!!!

I have previously filed a complaint with Parimatch. That complaint was rejected on the grounds that “the pending casino investigation is not yet over.”
Please understand that more than 10 days have passed since then, and the situation has changed.
A 16-day delay in a withdrawal goes beyond what is reasonable, and I do not believe the customer is at the stage of waiting for an investigation.
Neither “Pending casino investigation not over yet” nor “Multiple complaints” applies to this complaint. Please understand.
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I requested a withdrawal of $1,976 on August 17, but it still hasn’t been processed.
On August 18, I was asked to verify my account, and I submitted the required documents immediately. I received an email confirming that the support team had received the documents.
Parimatch set a 5-day deadline for account verification. It has now been 16 days.
I have checked on the status numerous times, but every time I am told it is “under review.” I have done everything I can on my own, but since it is difficult to resolve this issue through direct communication with the casino alone, I am filing a complaint with Askgamblers.
Disputed Casino Parimatch Casino
Amount $1976

Discussion

88 hours left for Parimatch Casino to respond.
User name loyalty-level-2
Account ID: 967819399
I will send my email address and phone number to Askgamblers.
User name
Dear Sir,

To proceed with your request, please confirm the following account details:

-Email address used when opening your betting account
-Phone number linked to the account

Once provided, we will verify the details and assist you further.

Parimatch Casino Complaint Stats

Resolved 253 / 329
Avg. Amount $2,339
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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