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Monarchs Online Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Monarchs Online Casino Review

  • All players accepted
  • Good mix of bonus video slots and three-reel games
  • Live games available
  • Live chat available 24/7 in the casino client
  • Only Windows downloadable version
  • Broken links on the website
  • Lack of information on security and fairness
  • Fairly small assortment of virtual table games
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General info & Latest Promos
Website http://www.monarchsonlinecasino.com
Established 2013
Owner Xingu Ventures N.V.
Casino Promotion

Monarchs Casino is an online casino with a theme that's as royal as its name. It is powered by Top Game and features both virtual and live casino games. The games are available in a downloadable casino client for Windows computers only. Monarchs Casino is licensed in the jurisdiction of Costa Rica.

Restricted Countries

Players from all countries are welcome, although some players may have to wager more than others on bonuses in order to cashout (Sweden, Finland, Netherlands, Norway, Denmark). Full details can be found within the casino's terms and conditions.


While exploring the site one can encounter some broken links, such as the ones for the T&C and Privacy Policy. Live chat must be accessed within the casino client since the link on the website does not function. Additionally, the South African flag on the top-right does not work properly and will disable all links. The actual downloadable casino client works fine, however.

Virtual Games

Monarchs Casino is home to the full selection of games from Top Game. It has an even mix of modern five-reel video slots and more traditional three-reel classic slots. Some of the most popular titles include Fruity Slot, Carnival of Venice, Bee Land, Beautiful Salon, Transylvania, and Cool Stone Age.

The table games assortment at Monarchs Casino features three different types of blackjack (including Double Exposure), two different types of roulette (including Roulette Crystal), Casino War, and Mini-Baccarat. No casino pokers or other types of table games are currently available.

Monarchs Casino offers four different video poker games: Jacks or Better, Deuces Wild, Joker Poker, and Deuces and Joker. The casino also features Weed Whacker and Keno.

Live Games

Within the casino lobby, players can find three different live table games: Live Blackjack, Live Roulette, and Live Baccarat. These are streamed directly from the Top Game studios in real-time. The games use the same rules that are commonly found in most land-based casinos.


Players can contact the casino 24/7 through live chat, which is integrated into the downloadable casino client. This interface allows for representatives and players to communicate instantly with one another. Alternatively, players can email the casino and expect a reply within 1-2 business days.

Security and Fairness

There doesn't seem to be an officially written Privacy Policy. Casino only states in common tongue that it won't misuse your data and they will keep them safe. There is no visible information on how the data is encrypted.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

    Pragmatic Play
  • Deposit Methods

    EcoPayz, MasterCard, Paysafe Card, Ukash, Visa, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Visa Electron, Visa, Skrill
  • Withdrawal Times

    EWallets: 5-7 days

    Card Payments: 5-7 days

    Bank Transfers: 5-7 days

    Cheques: 21-28 days

    Pending Time: 4-5 days

  • Restricted Countries

    • Afghanistan
    • Asia
    • Australia [1]
      • New South Wales
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Estonia
    • Hong Kong
    • Iran
    • Italy
    • Netherlands
    • North Korea
    • Puerto Rico
    • Russia
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • Currencies

    Euros, US dollars
  • Languages

  • Licences

  • Company

    Xingu Ventures N.V.
  • Established

  • Live Chat

  • Contact

    Customer Support Email: [email protected]

    Accounts Email: [email protected]

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

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Monarchs Online Casino Reviews by Players


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Inactive user
Reviewed on October 24, 2015


I deposited $ 25, and I'm waiting 18 hours to be credited.
Email unresponsive, chatting responded after 13 hours: have problems with skrill-
but the payment was made with confirmation from skrill
owenclear 1 review
United States
Reviewed on October 14, 2015


I like the games they offer and enjoy playing there.


I have problems getting paid my payouts. They currently owe me just over $100 and have for several weeks. The casino can't be reached now, for some reason.
partyhummel 18 reviews
Reviewed on August 6, 2015


Only one slot was fun...

Support agents are very sympathetic (that's the reason I gave 2 stars instead of one).


Boring games.
Unable to verify account since they don't accept passports or id and keep on insisting on a copy of your driving license...

Deposited once a small amount - wont play there again...
blondie 1533 reviews
Reviewed on December 1, 2014


My next review will be about Monarchs Online casino. A few days ago I took few of no deposit bonuses for askgamblers, for casinos powered by Top game software. I am not a fan of this software, but I decided to take the free chip and who knows,maybe a miracle will happen and I will wager it?

So I signed up but I couldn't find where I could claim the bonus, but after I re-logged into my profile, 110eur had been credited me. Since it was Top Game powered, I decided not to be a low roller and play my favorite game from them -Beauty Salon with 1 eur bets. A bit risky, but I had nothing to lose. For some time it actually worked fine and I managed to boost my balance up to 250 eur. And at least playing this game with higher bets is more interesting, and the 5 free spins with 3x multiplier finally gave me more than 5 eur win. And then I increased my bet to 2 eur. Many times 2 hairstylist symbols came up, which works as wild symbols and they increase your winnings, so many times my 2 eur turned into a 4.60 win.

I played this game for about an hour and eventually even increased my bet to 5 eur per spin, something I would never do win my own money. The wins were really nice, sometimes with the wilds even 60 eur to 80 eur. Than my greediness took over me and I increased my bet to 10 eur per spin. My balance went down to 40 eur and I contacted the chat to ask about the wagering, since I didn't even know about the requirements. I was told that I had to wager 14.000 eur and that I had managed to wager so far 900 euros. Maybe if I was luckier, I would have met them, but few minutes later I got busted.

Overall I had a great time at Monarchs casino, mostly because I played the only game I really like from Top Game, and because I made decisions I wouldn't normally make, so it was a really interesting session.


The cashier and bonus section is hard to manage, at least for me. And I really don't like the fact that I can't see how much I've wagered and that I have to always ask chat assistance for that. Because when I can see the wagering amounts, it definitely encourages me to try to complete it. And I had to wait to get an answer from the live chat for about 15 minutes.
Paul K. 1 review
Reviewed on August 19, 2014


I dislike Monarchs Casino & i will explain the reasons why in this message & how you can do what i've done if Monarchs Casino owes you money also & if they won't pay you then follow my actions as i will tell you now what i did to get paid & you can do it also.

ON the 11th of July this year i won AU$2000-00 from Monarchs Casino trading under the name Atlantis Casino Resort & spa in Nevada Reno USA. I have a ladies name who is one of the senior officers with the Nevada gaming commission who were responsible for giving Monarchs Casino their licence to have a online gambling casino. Her name is Stacey Graves & her PH No is 001117758237250. She is handling my case against this casino & is going to force them to pay me or prepare to either get a very high & serious fine or to have their licence suspended as the gaming commission over there takes this sort of action against casinos who are'nt willing in a reasonable period of time to payout to it's winners as a serious matter.

They are there to help people who feel that they have exhausted every right way of action to get their money but still fail to be paid by a casino unwilling to pay up. If you are owed money by a US online casino you can find out what state the casino is in & call that states gaming commission & they will be only too happy to help you out.

Now you know the secret to my success against Monarchs Online Casino who i found them trading under the name i gave you earlier in this mesage so anyone owed money from Monarchs PLEASE do yourself a favor & contact the lady i mentioned in the Nevada gaming comission in the USA as she is great & she will be only too happy to see you get your money if you are telling the truth as you will have to email her documents to back-up whatever you tell her.EG: Screen shot of payout request & any emails that the casino has sent to you telling you that your payout request was approved or absolutely anything stating that they agree that they owe youspecific amount of money..If you have all this then contact her & you go get your money my friends. Well if only one person listens to me & gets paid then thats great.BUT...if you all listen to me & realise that the advice i'm giving to you free of any charge turns out to be correct & you do get paid then that is bloody awesome & i am happy that i could make a difference in your life in getting whatever you so rightfully deserve anyway.

WELL i wish you all the very best of luck & i hope this information was somewhat helpful to you..
katemak 1262 reviews
Reviewed on May 9, 2014


I was looking for some nodeposit bonus, because i always use nodeposit bonuses ,specially when it comes from new casinos and top games, so i found this new Monarch Casino with a 20 free nodeposit bonus. I have to say i never liked Top games Casinos ,but free chip is free, so why not try,right?.

I tried to search about them,but since they were new didnt find anything about them,only on one forum that they were sister casino to Atlantis Gold Casino/About Atlantis gold casino i just can say they were great casino,but before and now as I know they are full of complaints ,which they dont pay,so I didnt expected that this guys can pay.So i did sign up ,get the 20 free chip played for a while,but since i was not that interested ,because of that information i got about them ,so i did waste my free chip really fast.

What was very funny or awkward about this casino,from the minute i sign up they were sending me a tons of emails,so believe it or not ,every day they were sending nodeposit bonuses and really big ones,50$ up to 150$ free chips.Well i think that something is not right here,I mean what casino is giving that much free chip ,almost every day??

Because of the every day emails from them they started to annoying me so i did delete their casino and unsubscribe from their email listing ,hopefully they dont send me anything ,anymore.As i can see here at Askgamblers and some other forum ,they are full of not paying out,so I guess they are not so good casino.I didnt have any experience about cashing out from the and maybe better so,but like i said complaints and the are new casino.Well i will let you think ,should you deposit there or not! Good Luck!
szirtisas 349 reviews
Reviewed on March 30, 2014
I never liked the top game software providers but i always like the free chips so when i saw they have a new casino i decided to try it because they have some new video slots what i like.

The monarch casino started in this year and when i registered i didnt heard bad things from them so i decided to download and register. They have the typically top game software, it means when you open your account you have to enter your first name and your e mail address to qualify for the no deposit bonuses. I logged in and the 20 euro no deposit bonus was on my balance instantly even i filled only my personal details like birth of date, name etc. I never will understand why they are gives to those bonuses anybody without age verification.

Never mind, i started to play at the dice and fire ( or something like that:D ). This is a new video slot and i can tell you it is fully enjoyable even the top game made it. With my 20 euro i started to play at 2 euro stakes because i always think the playing at the top game casinos is time wasting so i wanted to finish soon as possible. This video slot has a stop feature too so i stopped some spins and i get the free games. I started it but it not pays well and bum the software crashed. I had to open the windows task manager to able to close it. I started it again i log back to my game play two spins later bam crashed again. I was getting top angry so when the free spins are gone i changed the game to the carnival slot. In the end i lost my free chip.
Reviewed on March 17, 2014
They give tons of bonuses....even without any payment to them....at one point I I had about $900 in UNASKED-FOR bonuses.Why?They do this so that, if you touch it, their x75 play goes into effect and you will NEVER get to any amount to get a payout,I did have a payout about Dec. 30 or so for $1000.did send their petty request for documents (e.g. wanted a pencil 'scratch-over' of credit card...like you did with a penny!!....along with COLOR pics of same, etc.etc.),,,,,they have since said they "see no such request"HUMBUG,,,,STAY AWAY FROM THESE WONDERFULLY POLITE CRIMINAL ACTION PEOPLE IN COSTA RICA.

On top of that, the chat is horrid....taking several minutes to answer...there is NO INDICATION OF PAST WINNERS,,,(of course, they would fabricate them anyway), no telephone, no use of fax,,,only email.What a disgusting experience from this old and experienced player.Because they asked for credit cards over email, I had one used fraudulently ....but thanks to the card company, they paid for it.I had covered the nos.on another card, save first and last four.Forgot to on other one.Anyway, email is not the way to go!! Expect fax from good sites.
Inactive user
Reviewed on March 14, 2014
I was looking around to kill some spare time and started using the search engine Google. When I searched for a casino, being as a bonus hunter that I am, I found an opportunity to kill time with it's no deposit bonus. I like finding these chances....even if some of them strung along a minimum deposit or a credit card registration to get the free chip or make a cashout.

So I downloaded the online casino Monarch's, made an account and started to contact support on the right side of the page as to how to get the $20 no deposit. I'm not so surprised that Monarch's casino turned out to be a Top Game platform. A minute later from when I contacted chat he welcomed me to the casino and asked how I can be helped. I asked to claim the $20 free chip and he positively replied to wait one moment to check my account. He credited the bonus moments later, gave me the wagering requirements of the bonus being 75x the $20 for $1500 in total stakes and has provided a link on the terms to confirm these details. Section 8 of there terms page.

Then after he told me to enjoy the free chip and so I did....for a moment. Diablo and Black Diamond were my slots for 2 - 3 coin bets on each. When I did not hit any features I was terribly disappointed! Only small wins were achievable during my moments. For Features....NADA. The next day I received an email from Monarch's casino telling me that they added a comp bonus. For weeks they sent these exact same emails regarding free chips and added a variety of different amounts. I gotten $100, $60, sometimes $40 then $30 in no deposit chips. 3 weeks it took me to question their motives and I contacted live chat again regarding these multiple comps. They said that only the first comp bonus counts for a withdrawal as the rest requires a deposit. Once I've heard this from chat I completely unsubscribed from there casino and begun uninstalling the software. It was a choice on my part that it is better to leave. I didn't deposit since the experience wasn't great at all!

Support: 9 out of 10
Terms and Conditions: 6 out of 10
Withdrawals: N/A
Payouts: 4 out of 10
Spamming: 0 out of 10!

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