10 years ago
4 days ago I asked for a withdrawal (ihave$4,200.00 supposedly available) and they asked me to email them a credit card authorization form, a copy of my debit card, and a recent utility bill, which i immediately did. they said they would call me for a phone verification within 24 hours and here it is 4 days later...nothing. I email and chat with them on a daily basis but they keep asking me to send in the SAME verification documents which i keep doing.....nothing. When I ask them for a number I can call they say they can only be reached by email...nothing!
AskGamblers
10 years ago
• Support Team
@fb_1020500234627242,
It's a nice practice to confirm if your complaint is resolved or not, thank you.
It's a nice practice to confirm if your complaint is resolved or not, thank you.
AskGamblers
10 years ago
• Support Team
Dear @fb_1020500234627242,
Any updates regarding your complaint?
Thank you.
Any updates regarding your complaint?
Thank you.
Monarchs Online Casino
10 years ago
• Representative
Hi fb_1020500234627242,
According to our Finance Team, the source of your winning is coming from bonus only, and maximum amount for you to withdraw is $150. We received your documents, In a case we need anything else, we will contact you.
According to our Finance Team, the source of your winning is coming from bonus only, and maximum amount for you to withdraw is $150. We received your documents, In a case we need anything else, we will contact you.
Monarchs Online Casino Complaint Stats
Resolved
36 / 47
Avg. Amount
$625
Avg. Complaint Duration
17 days
Avg. Response Time
2 days
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