Delayed Verification&Payment
4 days ago I asked for a withdrawal (ihave$4,200.00 supposedly available) and they asked me to email them a credit card authorization form, a copy of my debit card, and a recent utility bill, which i immediately did. they said they would call me for a phone verification within 24 hours and here it is 4 days later...nothing. I email and chat with them on a daily basis but they keep asking me to send in the SAME verification documents which i keep doing.....nothing. When I ask them for a number I can call they say they can only be reached by email...nothing!
Monarchs Online Casino Complaint Stats
Resolved
36 / 47
Avg. Amount
$625
Avg. Complaint Duration
17 days
Avg. Response Time
2 days
Monarchs Online Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 33 out of 43 complaints in this category have been resolved.
This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.