Delayed payment 636,00 Euro, no answers to my emails

The Monarchs Online Casino no anser my e-mail to pay 636,00 Euro since On Mon, Sep 28, 2015 at 12:05 PM, and anyone answer my questions.Below are the talks. My last e-mail It was sent on Sex, 9 Out 2015 (09:48:36 WEST) and, as usual, no response. The casino site seems to have ended for not paying whom must as it gives permanent error when trying to open the same.
"Good day

It's been one month since I requested payment.
When that will make in my Neteller account?
Best regards

PLEASE ANSER

João ***********
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Quoting Monarchs Online Casino :
> Dear Joao,
>
> Good day!
> Thank you for contacting us.
>
> Apologies as no update yet from our payment providers. We'll email you the soonest.
>
> ---
> Best regards,
> Finance Team
>
>
> On Mon, Sep 28, 2015 at 12:05 PM, "Joao ***********" <***********@sapo.pt> wrote:
>
> Good day
>
> For when my payment?
>
> Best Regards
>
> João
>
> ------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-----
>
>
> Quoting Monarchs Online Casino :
>> Dear Joao,
>>
>> Good day!
>> Thank you for contacting us.
>>
>> Apologies as no feedback yet regarding your payout requests. Your withdrawal request is still being reviewed by our processors. A separate email will be sent to you on status of it. Rest assured we'll email you for any developments.
>> ---
>> Best regards,
>> Finance Team
>>
>>
>> On Wed, Sep 16, 2015 at 9:07 PM, "Joao Silva" <***********@sapo.pt> wrote:
>>
>> Good evening
>>
>> For when the payment?
>>
>> Best regardas and please anser.
>>
>> João ***********
>> ------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­-------
>>
>>
>> Quoting Monarchs Online Casino :
>>> Dear Joao,
>>>
>>> Good day!
>>> Thank you for contacting us.
>>>
>>> Your withdrawal request has been forwarded to our processors and currently being reviewed. A separate email will be sent to you on status of it.
>>>
>>> ---
>>> Best regards,
>>> Finance Team
>>>
>>>
>>> On Wed, Sep 9, 2015 at 11:10 AM, "Joao ***********" <***********@sapo.pt> wrote:
>>>
>>>
>>> Good day
>>>
>>> Please make the payment requested to:
>>>
>>> Please pay by Neteller
>>>
>>> My casino account: MOC2925078
>>>
>>> ID requested 352311 amount 600.00 euros
>>>
>>> Total requested: 636.00
>>>
>>> My Neteller number is: ***********
>>>
>>> Best regards
>>>
>>> João ***********
>>>
>>> Thank you
>>>
>>> ------­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­---­------
>>>
>>>
>>>
>>> Hi
>>>
>>> Please pay by Neteller
>>>
>>> My casino account: MOC2925078
>>>
>>> ID requested 352311 amount 600.00 euros
>>>
>>> Total requested: 636.00
>>>
>>> My Neteller number is: ***********
>>>
>>> Best regards
>>>
>>> João ***********"