Deposit not credited, support refusing to help

The Monarchs Online Casino no anser my e-mail to pay 636,00 Euro since On Mon, Sep 28, 2015 at 12:05 PM, and anyone answer my questions.Below are the talks. My last e-mail It was sent on Sex, 9 Out 2015 (09:48:36 WEST) and, as usual, no response. The casino site seems to have ended for not paying whom must as it gives permanent error when trying to open the same. "Good day It's been one month since I requested payment. When that will make in my Neteller account? Best regards PLEASE ANSER João *********** --------------------------------------------------------------------------------------------------------------------------------------------------- Quoting Monarchs Online Casino : > Dear Joao, > > Good day! > Thank you for contacting us. > > Apologies as no update yet from our payment providers. We'll email you the soonest. > > --- > Best regards, > Finance Team > > > On Mon, Sep 28, 2015 at 12:05 PM, "Joao ***********" <***********@sapo.pt> wrote: > > Good day > > For when my payment? > > Best Regards > > João > > ----------------------------------------------------------------------------------------------------------------------------------------------------------- > > > Quoting Monarchs Online Casino : >> Dear Joao, >> >> Good day! >> Thank you for contacting us. >> >> Apologies as no feedback yet regarding your payout requests. Your withdrawal request is still being reviewed by our processors. A separate email will be sent to you on status of it. Rest assured we'll email you for any developments. >> --- >> Best regards, >> Finance Team >> >> >> On Wed, Sep 16, 2015 at 9:07 PM, "Joao Silva" <***********@sapo.pt> wrote: >> >> Good evening >> >> For when the payment? >> >> Best regardas and please anser. >> >> João *********** >> ------------------------------------------------------------------------------------------------------------------------------------------- >> >> >> Quoting Monarchs Online Casino : >>> Dear Joao, >>> >>> Good day! >>> Thank you for contacting us. >>> >>> Your withdrawal request has been forwarded to our processors and currently being reviewed. A separate email will be sent to you on status of it. >>> >>> --- >>> Best regards, >>> Finance Team >>> >>> >>> On Wed, Sep 9, 2015 at 11:10 AM, "Joao ***********" <***********@sapo.pt> wrote: >>> >>> >>> Good day >>> >>> Please make the payment requested to: >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João *********** >>> >>> Thank you >>> >>> --------------------------------------------------------------------------------------------------- >>> >>> >>> >>> Hi >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João ***********"

I have submitted two claims according to their rules, each for 2000 dollars. This was over a month ago. I was verified and have even had an email sent from the Finance department stating The withdrawals had been approved. This was a week ago. The status online is still showing pending. I was not able to connect to online support today. They seem to not be staffed. I sent and email to the finance team asking how long to process and have had no response. I play on many sites and have never had to complain about payouts. This is my first time receiving one from Monarchs. Any help or advice would be appreciated.

On, august 13,2015 I submitted a payout $150 because I had received an email informing that the documents they requested had all been approved I was to the understanding that within 5 days I would be receiving my money its been near impossible to contact them in regards to this matter I don't know what else to do please assist me in resolving this mater thank you

hello my name is harshit neema. I joined monarchs online casino. They gave me 110‎€ no deposit bonus with 130X wager requirement. I completed the wager requirement. I send all necessary documents than i make a withdrawal of 150‎€ on 4th sept. Already 9 days gone i cannot get any response from the casino. please help me to withdraw my amount.

I received a free bonus from this casino which had to be wagered x130. I have completed the wagering and the maximum withdrawal is $150. They asked me to verify my ID and complete and authorization form which I have done. Now I would like to request my cashout I do not have the option to do so via Neteller. I live in Antigua so that is my main option. They are telling me to temporarily select couriers check which would not be convenient for me because as I mentioned, I live in Antigua. Everytime I speak with a representative online regarding the issue they direct me to the Accounts department which are not responding to my emails. It seems they do not want to pay me this $150 because after complying with everything they asked, I am yet to be able to withdraw my funds. Since Wednesday I sent an email to their finance department, it's Sunday now and still no response and no one will assist me. With this kinda service, I will not be depositing unto that casino

Hello, My name is Vadim im player from Russia 5 august i make withdrawal 150 euro from Monarchs Casino, I virifying and made all the necessary operations. Support tell me to doine pay out they need a 5-7 work days, but now left 12 work days. support does not answer to my questions, and i dont know how long need wait my cash out. Plz help)

4 days ago I asked for a withdrawal (ihave$4,200.00 supposedly available) and they asked me to email them a credit card authorization form, a copy of my debit card, and a recent utility bill, which i immediately did. they said they would call me for a phone verification within 24 hours and here it is 4 days later...nothing. I email and chat with them on a daily basis but they keep asking me to send in the SAME verification documents which i keep doing.....nothing. When I ask them for a number I can call they say they can only be reached by email...nothing!

I won over three hundred dollars on Monarchs Online Casino bonus offer! Quite a feat considering you had to play over 40 times the bonus amount! THe maximum amount you could with draw was $150.00. THen they subtract the shipping fee leaving you with a net $118.50! Despite DAILY calls, emails, online chats, as of the 1st of May I will be going into the FOURTH month of looking for my money. I have heard, "Our processor messed up and we are changing." or It was sent out! but returned!" Yea right. I finally got the person who answers the telephone to admit he was in Russia. What do you think? Take the money and run? Continue to screw people? Worldwide? Anyone have suggestions as to how I can receive my money?

Dear Askgamblers.com, I cleared Monarch's Online Casino bonus wagering requirements x 75 times my original bonus, also I make some deposits (it is described below) Before i was able to make withdrawal, I sent all my document, scanned copy of my driving license, utility bill, clarification form filled up with information of my credit-card, 2 photos of my credit card front and back. Also they called me from Monarch's Online Casino Finance-department, because they wanted to verify my mobile-number. They verified my account and everything was clear with my documents. I have contacted Live-support 2 or 3 times now, and asked, how long it will take, before i receive my winnings to send to me by check. The answer is always the same. They tell me to contact the Finance-department. I have sent several e-mails to the Finance-department and or do not respond or respond evasively. About the payment of winnings, to date I received nothing and recently refused my payments requesters. The current situation: My Withdraw History Requests (NOT PAY by the Casino) Monarchs Online Casino: - 750.00 Euro - 115.00 Euro Total: 815.00 Euro (Not Pay by the Casino) From what I require your one clear answer on this subject to finding a just solution to the payment required by the exponent Kind regards, 09/03/2015 João Paulo *******