Monarchs Online Casino - Deposit not credited, support refusing to help

alberto9 Italy
posted on October 25, 2015.

I made a deposit on October 23, of $ 25.
They have not been accredited.
chatting the support he replied: problems with their skriil.

a few hours later, they were chatting, I was told to write a mail to the team cashier.

then I opened a ticket: I had no answer.

yesterday, as soon as I opened the chat and asked about, I was shut unanswered (twice)

I smell something strange

alberto9 Italy
posted on October 30, 2015.

$ 25 were credited on 29 October at about 21, Italian time.

I heard once again the support chat, this time I found a gentle woman ... who found the whole thing, credited me $ 25 plus the bonus required.

posted on November 2, 2015.

Based on the player's last post we consider this complaint as resolved and officially closed.