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Luxury Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 33 reviews
5.3/10
33 reviews
Complaint Response 9 complaints
1 day avg. 9 complaints

AskGamblers Quick Overview

Editor’s View

Luxury Casino brings you over 850 casino games including online slots and live action titles. The website looks a bit outdated, but it’s easy to use. Once you register, you can have an overview of all games available in your country.

What we like
  • Live chat is open 24/7
  • Multiple reputable licences
  • Rich live casino lobby
What we don’t like
  • High fees for wire transfers
  • Some listed games may not be available
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario and UK

UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware

Ontario Visitors: 19+. T&C Apply. Play Responsibly.


Luxury Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luxurycasino.com
Established
2011
Licences
Kahnawake Gaming Commission, UK Gambling Commission, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, German, French
Casino Type
Instant Play, Mobile, Live Casino

General Information About Luxury Casino

Luxury Casino is an online casino licensed and regulated by several bodies including Kahnawake Gaming Commission, UK Gambling Commission and Alcohol and Gaming Commission of Ontario. The casino is owned and operated by Fresh Horizons Ltd.

You can access the casino using any web browser, but as one of the mobile friendly casinos, you can also enjoy your favourite games on your device. The website is available in English, German and French, so once you choose your language you’re good to go.

Before you register at Luxury Casino, check the casino rating and read our detailed review to learn more about payments, customer service, responsible gambling tools and the games available to you.

StallCation

Complaints

Read the complaints other players have left for Luxury Casino. Learn more about complaints.

Show all complaints
Luxury Casino - Not being told the truth
I have been playing on this casino for years now and on Friday I made my first cashout I noticed it was pending in my account for the required time and then it was gone. I could not find any proof of this in my accounts whatsoever. I contacted support and they advised me that I had arrears owing in the amount of $40 which I was never advised of ever. I was still able to use e-check which is odd to me as usually if u owe them u can't use them again until that's paid. I have spoke now to 4 different reps on the chat and each one has told me something different about my account. I was told that this amount had been paid and my funds had been released by the first rep. Now today I contacted support and they are saying they weren't paid but are now. I don't know what to believe at this point as I have been told 4 different stories, I have received no correspondence via email at all from this casino other then my slips for the withdrawal amount the first amount 1500 and the second 1460 which reflects the 40 being paid. I just want to know what's going on with my account. I am a vip player here have made numerous deposits here over the years. This is my very first cashout and I am having a heck of a time getting verified or even finding out the truth about my account and my money. Could you please help get this story straight for me? Help me get verified help me get my money or at least help me to learn the truth of the matter. Thanks
staus Resolved
$1460
Luxury Casino - Winnings confiscated as account not fully verified in 3 weeks

Dear Ask Gambler

Luxury Casino confiscated my £4,779.15 winnings because I did not provide verification documents as quickly as they wished.

After winning £4,779 on 15 November 2019 some 3 weeks ago. Luxury asked for photos of my driving licence, address document, debit card etc. I provided all this.

Later they started asking for more verification documents such as photos of my bank statement showing transactions for 30 days etc. Despite being intrusive I provided this and had no response to my requests.

The verification process was drawn out over around 3 weeks. During this period, I signed in and asked about the progress of my withdrawal on live chat in order to hurry them along.

They’d also given me bonus money but I couldn’t stake this on a number of games.

I’d sign in and check to see if my money had left the account balance and was on its way to me. This is a very large amount of money to me and I wanted to have my money before Christmas.

This morning however, I received an email from Luxury Casino saying that I had had enough time to take a photo that they requested and thus they were confiscating my money. I’d provided 30 days of banking statements which I was asking them about. They’d already had a photo of my ID, and driving licence.

I have seen that the Gambling Commission have specifically said that casinos cannot confiscate people’s money if verification is not provided within a certain time. I attach a photo of the Gambling Commission’s guidance.

In any event I received very little information from Luxury Casino when I spoke with them on live chat. The Live chat was automated most of the times I signed in and tried to speak with an actual person.

Please help me Ask Gambler.

I have attached a number of photos that may assist you.

Thanks

I appreciate your help.

staus Resolved
£4779.15
Luxury Casino - problem with account

HI there well i if been fraude by Luxury Casino. I play here for many years never won a price until last week i won 300 euro i that wow finaly i won here it comes. First they send me a mail that i made whitdraw and it thakes a vieuw days for the payout, this monday 18 februari 2013 they send a mail :
Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit will be refunded.

Kind regards,

Rudolf

Risk Management

Casino Rewards

I dint"t even know that i had two accounts there so i send them mail back and told them why you let me make deposit if it is not allaud to have two accounts and why you dint let me know ore warning me that i have two accounts. then he send this mail

Just because you have an old closed account does not mean that it does not exist. You still took part in the sign-up promotions on both accounts and therefore breached the terms and conditions of the casino.

It is your responsibility to ensure that you do not breach the terms and conditions. i told them if you are not to go payout my price then give me all of my deposits back the answer was no, and they closed my account. i called my lawyer and he told they have to pay the price ore give you all of your deposit back. i also send a mail to LGA but no answer yet. Can you help me?

staus Resolved
0

Complaint Statistics

Resolved 7
Avg. Amount $ 2,419
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
5.3/10 33 reviews

Top reviews from our players

Luxury casino is one of the members of the Casino Rewards Group, which means that this is a really safe and trustworthy casino. Another thing that kind of attracted me was their name, it sounded kinda fancy and also the fact that they have the best support that is really helpful and kind and will respond in a heart beat to your every request. Like any other casino from the previously mentioned group, this one is also powered by Microgaming, which means vast amount of awesome games for picking. So after loading their page that looked pretty fit with the name of their casino and also some other things that looked similar for a member of the Casino Rewards Group.

So they offer a downloadable version of the software and also instant play, in my case I choose instant play, made my sign up and a deposit of 25$ which was doubled since I took the first deposit bonus of 100%, also the number of deposit bonuses that you can take is five up to in total of 1000$ free money. So I choose to play a slot that I haven’t played in quite some time name Playboy. I started with a 0.60$ bet per spin, but the beginning wasn't really good but luckily by the time that my balance dropped to 32$ I managed to trigger free spins. In free spins I managed to win 35$ thanks to that 5x multiplier and a five of a kind win. So I set the slot on 100 FS and by the time I got back my balance dropped to 25$, so I assumed I had a lot of empty spins. I lowered my bet to 0.30$ and kept playing although the thought of switching the slots occurred to me on several occasions but still I kept playing. I did manage to trigger free spins a good amount of times but unluckily with not a big win, that lead to my balance reaching zero after a while.

Overall this is a really great casino, with the best support in the business and I would gladly recommend it for you to try it out.

Luxury casino is one of Casino Rewards Group casinos, which to me already means that their support will be great and helpful, and the casino will be trustful. It is powered by Microgaming software, which I really enjoy playing at lately. I am a member there for a couple of months now, I've made a few deposits there but so far 0 withdrawals. The last time I played there was last week, when I made a 30€ deposit via my debit card.

I decided to play Immortal Romance. I placed the minimum 0.30€ bets per spin and played 50 autospins. A few small 4 x bet wins appeared, and in the last spin I got the free spins but I can't even describe how disappointed I was. The free spins paid me only 0.85€!I was really frustrated with this result and with a 7€ loss I went to play Avalon II. I placed 0.30€ bets and played around half an hour. Most of my winnings came from 2 scatters or few 5 of a kind combinations, other than that, this slot was dead. Marilyn came only 2 times and gave me 1.20€ wins,wild feature visited me once and paid less than euro. Such a shame.So it took about 100 spins for Avalon to eat all my balance.

I like Luxury casino, because they have all my favorite Mirogaming games. The download works great always and the support is really nice, deposits are fast but I think I might take a break from this casino for some time, just because I haven't made any withdrawal from them and I'm starting to think it's not my lucky casino.But I don't have anything against them,I haven't had any problems and I think they are trustful casino.

The only thing I would say is that they should improve their bonuses. I haven’t tried any of them just because they didn’t seem very temtping. Okay, they have 100% match welcome bonus with 30x wagering, but I think bigger bonus would attract new players.

Luxury Casino belongs to Casino rewards group and it has Microgaming platform. I decide to join this casino, because when I did little research about them I found nice thing about them, well that I can trust them. We all know how payouts goes there, well they are not fast as the Netent casinos, but at least they pay.

When wanted to made an deposit there, when I was reading about the welcome bonuses, I was not satisfied at all, because their welcome bonuses I didn't like that much, because the thing was the more you deposit the bigger bonuses you will get. Because they were offering only small bonus I decided to made an deposit and try theirs games without bonus.I installed theirs casino, signed up and deposit 40$.

The first slot I tied there was Terminator 2, placed my bet to 1.20$ and start playing. I tried this slot many times, but I guess this game hates me. Not even once I got some solid winnings, so that's why I wanted to try this slot, because I thought I might get something. I spend half of the money on Terminator 2 but nothing happened. The next slot I tried was Riviera Riches, which is one of my favorites. For the 10 spins I got nothing, but right after that I hit the free spins feature, but I did notice about this game, if your spins are empty even if you hit the free spins feature, even then the free spins are empty, just like my free spins. So from those 12 free spins I only got 4.60$, which from 12 spins is very bad.

I was playing with the all balance for the rest of the money, till I reached zero. I did contacted their support and I can say they are fast and professional, about their payout, still don't know, because I didn't manage to cashout so far from them. I like this casino and think they are trusted one, so I will deposit here in the future.

Good Luck!

I had joined the Luxury casino because of some offer I found at a site where they were giving a no deposit bonus if you won that contest. I did not participate in the contest but I surely joined this casino because I am always looking for new casinos and looking for a change in my gaming experience.

hey have been powered by Micro gaming platform and this simply means amazing slots and table games so their was not a doubt about the game in my mind while joining this casino site.

They have a 100% match up bonus up to 150 $ and I like it because it increases our play time and gives us a little room to take risks and bet a little higher.

They have a very nice selection of games and it is very much fun to play on. I like their site design with all black and silver and i like it that they have kept it simple.
They are a part of the Casino Rewards group which was very good to know because I always play on this groups edition no matter what the casino looks like. All the casinos from this group have a very nice support system and I come to know about their other casinos through their mails.

What I like about them is that they always have some promotion or some bonuses going on. So it is always very exciting to play with them. I liked the slots on this casino and Mega moolah is my favorite on any casino from this group as it always gets me money.

I loved my time on this casinos even though I could not win too much but
it is any day better than losing money. I would rate this casino 8.5 out of 10 because other casinos from this group are a little better.

Luxury casino is Microgaming casino which also belongs to Casino Reward group. I played at this casino many times, and probably most times across all Casino Rewards brand, and therefore have a lot of experience with this casino, and I am happy to share it with everyone who will read my reviews.

Luxury casino has a bit strange welcome policy to new players, because their start with lowest bonuses, and then bonuses just bigger and bigger, they award bonuses on all 5 deposits, and also there is strange thing that after I take all their welcome bonuses they did not send me any other bonuses, so I just made deposits and Luxury casino without any bonus, but this is also good due to casino rewards policy which not allow players to get two deposits bonuses in a row if no deposit without bonus was made between it.

I had few withdrawals from this casino, but highest was 330$ which I won from deposit without any bonus, and strange thing that I win so big money playing not slots, I just won it on roulette table, when I get really lucky streaks with bets range from 10 to 30 dollars. All my withdrawals from this casino was paid in timelly manner, and casino never show anything bad to me, live chat was always available and they never phone me, for example. I did not like when casino phone me and offer bonuses, what the point? Casino Rewards call me only once, to verify my identify, and that was long time ago, my English was awful, and I am not sure if they understand my answers to them.

I rate Luxury casino with 7 stars like any other casino from this group, because they had a bit strange terms and conditions on bonuses, and because withdrawals are slow compared to best Microgaming casinos .

Luxury casino is also a part of Casino Rewards group. sometimes I think why do they not have only one amazing and breath taking casino rather than having so many average casinos out there because you can never beat quality by quantity.

One thing Casinos Reward groups casinos are good at which is sending s emails and always telling us about some promotional offer or new bonus for us to benefit from. But whats the point of any bonus if the games are not good and do not have a good return on the money you deposit. I guess this is what happened with Luxury casino because everything with this casino is good but you cannot win big money with them and that is what matters the most. break the bank and hit man were the only nice slots I encountered and won some money playing with them.

And processing of this casino room is very slow and the only thing that is keeping them in the game is Micro gaming because they have a very large variety of games and some of them are really cool but most of them suck and this is very unlike any casino from Casino Rewards group. The only thing they have of a Casino Reward group standard is the support team which is very fast and responsive. This casino is suitable for players who play small bets because some of the slots are fun and really good to earn some money so small rollers can benefit for them but the table games were not at all good and very tight I could not win a single penny their and was very pissed about it.

AltogetherI do not know what to advice about this casino room because it was good and was also bad at the same time so join and know what it really is about.

Inactive user

If my memory serves me well Luxury casino was not with the Casino Rewards group until the later years. Back then Luxury casino had this good looking background now it looks like Luxury casino and Lock Casino are sisters. Come on, Black, white and grey backgrounds with the diamond logos this can't be a coincidence. The diamonds are just different, one is brighter than the other.

The new website of Luxury has it's life sucked away but enough about it's background. Luxury casino is a Microgaming software that I stopped for when I had some spare time and cash. I had $40 to hit it up and a mood that coloured even the worst places. This would be my second time entering the online casino for Luxury and I was thrilled to insert my chips freely into it's glorious video slots. At the time my bonuses weren't carried away with my balance as I wanted chips immediately to fall into the cashier than into the dirty soil.

My friend Mega Moolah was my first pick! Yeah those Lions and Monkeys are always making noises when I played 3 coins a spin. I had to lower my bets a bit for my $40 to get a longer play time and to get the most for my balance! 30 minutes later I was on $78. I was thinking I would continue for a little longer before choosing another game, for 10 minutes more before moving to Glory of Rome for 5 coins and my hot slot Sneak a Peek - Doctor Doctor from 6 coins to the infamous max bet :D ! Nikki and Michelle have been showing up the most for the bonus and it has been my pleasure to win 15x per strip! I won $235 and I felt it was time to cashout the dollars before my losing streak started creeping in for the worst to get me nowhere!

Overall the withdrawal took 72 hours and it was fine! My final rating for Luxury casino is a 7.6 out of 10!

This is a part of Casino Rewards Group and as a part of that group they're very responsive to emails sometimes "spam emails". I don't want casino spam emails seriously because that's my previous problem regarding to my email account but today i solved it! I remember it's morning when I found out that Luxury Casino emailed me to introduce there new player promotion. I checked it out and saw their casino's website and the promotion. That is a five deposit bonus worth $1000 isn't that exciting to get that bonus? Yes, it's exciting so I grabbed it and another reason why I took it is that they're Microgaming based platform! I download the desktop version, go to their bank section deposited worth of $40 via my e-wallet then wait some hours to be credited and then play instantly.

I played different sort of casino games specially slots! Like TS2, Around the world, Avalon, Break da Bank, Hitman and many more Microgaming slots! The bonus or the sign up bonus is subjected to 30 times wagering requirements not bad as 99 times right? So, I persistently played slot games regularly to achieved and wager it but I thought it's not my fate to wager it because I lost the credits about days ago. I didn't surrender instead I deposited again to get the another bonus 2nd deposit bonus 50% match bonus. I deposited $50 and got $25 the exciting to their casino is that their customer support will entertain and assist you very well!

I played again that took days playing because of playing regularly and the 750 wagering requirements is achieved! I also play some of the table games because it's eligible to play and the percentage of wager is 50%. Okay my point here is not my wagering requirement but the games that I play although you must consider the wagering still follow your desire to play the casino games that you want. Everything now is okay and I needed to submit the documents.

The sad thing is that when my account is verified my withdrawal was took weeks when I got it although I used Neteller and they said that it will only takes 4 days.
Overall I rated their casino 8/10 overall excluding the withdrawal 7/10.

Luxury caisno is another one brand casino from the casino group gigant- Casino Rewards. And as a many of their casinos I found this due to their spam to my email, I see that I can get 100%, and told myself why not? I can give them a shot, I know it is safe place, I know I will get paid, and I know that I love 100% bonuses on Microgaming software!

I start from 50$ deposit, which gives me opportunity to play with a nice 100$ balance. I open supe it up slot machine, you know this game can payout a lot of money, but only in freespins generally, also the best thing about freespins this is if you hit 3 scatters, you get 25 freespins with amazing x 5 multiplier. Worth to try, yeah? I start playing at 0.75$ bets, and after around 10 minutes finally get this freespins, you know, when I get 3 scatters on this slot, in freespins I always pray for a retrigger, because +25 freespins is pretty cool, and because with x 5 multiplier 3 scatters pays nice. Unfortunately this time supe it up did not give me any retrigger, so I just decide go to finer riches of life. This slot absolutely hates me, I play it a lot of times, but I saw wild celebration feature only 2-3 times, and all of this features was crap. Also for me in this slot is incridible hard to get feature. And like always, I just lost all my balance in this slot like a dumb. I already told myself a lot of times that I will better play IR or TS2, but I someway open this slot.

There is my journey in Luxury casino ends, but I can say that this is very nice casino with a nice support, and withdrawals(50 hours average).
That's all, thank you for reading my review about Luxury casino, now I will give them some marks:
Support:A
Bonuses:B+
Withdrawals:B
Games selection:B

A long time ago I decided to play here because they sent me a letter with a cd what is contains the casino and their games. Also they informed me I was eligible to they first time match bonuses and some of special promotion. After I visited they home page I realized they uses casino reward affiliate group. This thing is gave a reason to register because I blindly trust to them. They are the most reputable affiliate partners on the web, all casino who uses this CR group, they able to pay and take care of their players even if they aren’t a high rollers. Every time when I write about them I want to emphasize they are the best solution to play with your money.

I downloaded and installed the casino, after it I went to the live support (24/7 live and you don’t need to wait 10 – 15 minutes to respond from them). I asked her to tell me more from the deposit bonuses, she was very helpful and know her job. Within a few minutes told me all the important things from the bonuses, they had a more steps match bonuses it means they give bonuses until your first four deposits. The best is the first match bonus, I claimed it and the live support was gladly helped me to get it. (The first is a 100 percentage match bonus up to 150 euro with 30 x wagering requirements, the next deposit are lower percentages).

After I deposited 25 euro I get my 25 euro deposit instantly, I started to play with the bars and stripes with a higher bet 1.25 euro per spin, because I knew I had a larger amount to turn over. Sadly this time the CR wasn’t brings me the luck but I deposited to them ago and I was cash out about 400 euro from them with 150-200 euro deposit, so this casino is profitable.

Thank You!

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