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Luxury Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 33 reviews
5.3/10
33 reviews
Complaint Response 9 complaints
1 day avg. 9 complaints

AskGamblers Quick Overview

Editor’s View

Luxury Casino brings you over 850 casino games including online slots and live action titles. The website looks a bit outdated, but it’s easy to use. Once you register, you can have an overview of all games available in your country.

What we like
  • Live chat is open 24/7
  • Multiple reputable licences
  • Rich live casino lobby
What we don’t like
  • High fees for wire transfers
  • Some listed games may not be available
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario and UK

UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware

Ontario Visitors: 19+. T&C Apply. Play Responsibly.


Luxury Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luxurycasino.com
Established
2011
Licences
Kahnawake Gaming Commission, UK Gambling Commission, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, German, French
Casino Type
Instant Play, Mobile, Live Casino

General Information About Luxury Casino

Luxury Casino is an online casino licensed and regulated by several bodies including Kahnawake Gaming Commission, UK Gambling Commission and Alcohol and Gaming Commission of Ontario. The casino is owned and operated by Fresh Horizons Ltd.

You can access the casino using any web browser, but as one of the mobile friendly casinos, you can also enjoy your favourite games on your device. The website is available in English, German and French, so once you choose your language you’re good to go.

Before you register at Luxury Casino, check the casino rating and read our detailed review to learn more about payments, customer service, responsible gambling tools and the games available to you.

StallCation

Complaints

Read the complaints other players have left for Luxury Casino. Learn more about complaints.

Show all complaints
Luxury Casino - Not being told the truth
I have been playing on this casino for years now and on Friday I made my first cashout I noticed it was pending in my account for the required time and then it was gone. I could not find any proof of this in my accounts whatsoever. I contacted support and they advised me that I had arrears owing in the amount of $40 which I was never advised of ever. I was still able to use e-check which is odd to me as usually if u owe them u can't use them again until that's paid. I have spoke now to 4 different reps on the chat and each one has told me something different about my account. I was told that this amount had been paid and my funds had been released by the first rep. Now today I contacted support and they are saying they weren't paid but are now. I don't know what to believe at this point as I have been told 4 different stories, I have received no correspondence via email at all from this casino other then my slips for the withdrawal amount the first amount 1500 and the second 1460 which reflects the 40 being paid. I just want to know what's going on with my account. I am a vip player here have made numerous deposits here over the years. This is my very first cashout and I am having a heck of a time getting verified or even finding out the truth about my account and my money. Could you please help get this story straight for me? Help me get verified help me get my money or at least help me to learn the truth of the matter. Thanks
staus Resolved
$1460
Luxury Casino - Winnings confiscated as account not fully verified in 3 weeks

Dear Ask Gambler

Luxury Casino confiscated my £4,779.15 winnings because I did not provide verification documents as quickly as they wished.

After winning £4,779 on 15 November 2019 some 3 weeks ago. Luxury asked for photos of my driving licence, address document, debit card etc. I provided all this.

Later they started asking for more verification documents such as photos of my bank statement showing transactions for 30 days etc. Despite being intrusive I provided this and had no response to my requests.

The verification process was drawn out over around 3 weeks. During this period, I signed in and asked about the progress of my withdrawal on live chat in order to hurry them along.

They’d also given me bonus money but I couldn’t stake this on a number of games.

I’d sign in and check to see if my money had left the account balance and was on its way to me. This is a very large amount of money to me and I wanted to have my money before Christmas.

This morning however, I received an email from Luxury Casino saying that I had had enough time to take a photo that they requested and thus they were confiscating my money. I’d provided 30 days of banking statements which I was asking them about. They’d already had a photo of my ID, and driving licence.

I have seen that the Gambling Commission have specifically said that casinos cannot confiscate people’s money if verification is not provided within a certain time. I attach a photo of the Gambling Commission’s guidance.

In any event I received very little information from Luxury Casino when I spoke with them on live chat. The Live chat was automated most of the times I signed in and tried to speak with an actual person.

Please help me Ask Gambler.

I have attached a number of photos that may assist you.

Thanks

I appreciate your help.

staus Resolved
£4779.15
Luxury Casino - problem with account

HI there well i if been fraude by Luxury Casino. I play here for many years never won a price until last week i won 300 euro i that wow finaly i won here it comes. First they send me a mail that i made whitdraw and it thakes a vieuw days for the payout, this monday 18 februari 2013 they send a mail :
Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit will be refunded.

Kind regards,

Rudolf

Risk Management

Casino Rewards

I dint"t even know that i had two accounts there so i send them mail back and told them why you let me make deposit if it is not allaud to have two accounts and why you dint let me know ore warning me that i have two accounts. then he send this mail

Just because you have an old closed account does not mean that it does not exist. You still took part in the sign-up promotions on both accounts and therefore breached the terms and conditions of the casino.

It is your responsibility to ensure that you do not breach the terms and conditions. i told them if you are not to go payout my price then give me all of my deposits back the answer was no, and they closed my account. i called my lawyer and he told they have to pay the price ore give you all of your deposit back. i also send a mail to LGA but no answer yet. Can you help me?

staus Resolved
0

Complaint Statistics

Resolved 7
Avg. Amount $ 2,419
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
5.3/10 33 reviews

Top reviews from our players

Inactive user

When I became a member across some of the Casino Rewards Group they introduced Luxury Casino to me in the mail. I received both a letter regarding their welcome offer of up to $1000 and the Luxury CD was enclosed. Easily I could just download the casino straight to my computer so there really isn't any need for the CD. Now had it been a different offer not showing in the letter I would have the choice to use the CD. For example $100 freeplay on the CD versus the normal $1000 welcome bonus. I had the same CD and letter only from Spin Palace and Quatro Casino with different offers. I would love to write a review about Spin Palace through a casino however they are in the rogue pit.

As for Quatro I will gladly tell you about them on another review. This is a casino I already heard of that's been almost neglected when I have seen it dozens of times. It just so happens I was busy on other casino rewards casinos, gambling my time & money to see a difference. I started not getting the welcome bonus because I felt gambling on my own $53 deposit. Now the element of surprise kicked in when I opened up Rat Pack. I'd pay $1.50 each to score an assortment of winnings. Rat pack needs a lot more paylines than 30 considering the slot is much larger than the average video slots...my opinion would call up a minimum 50 paylines. Just when I found the free spins after 22 spins I got awarded a big amount in just 5 spins after the records disappeared. The element of surprise slapped me silly when I gotten 5 scatters on my first feature. The 3 scatters were held very close to the bottom, a spin away before they disappeared slowly going down after each spin indicating the records being less hot over time while the other 2 reels spun. The 2 reels stopped and it gave me 5 records giving me 100 times my $1.50 triggered bet! A total of $150.60 went out from this slot and every other spin gave nothing. It was surprising that the records were all on the bottom. I seem to think this was plotted or something. Anyways after that one spin the 4 other spins came blank. $170.60 is now in my account after my feature. The next feature before hitting it costed me $45 bucks. The exchange in spins were worth the $45 I put down. $90.30 was a good trade for my $45 in spins.

Alas, $215.90. I withdrew $190.90 and left $25 in my account hoping to further create future winnings. I didn't exactly find any problems, through playing slots or chatting with support. Luxury casino is just like any casino online, normal, trusty, and above average!

Luxury just needs to be "more luxurious" in their offers. A 7.8 out of 10!

In this talk, I will tell you something about my favorite casino when it comes to casinos that are powered by Microgaming - "Luxury casino"I am long a member of the casino, and I can tell you that it is quite reliable. I especially like his new look, which is really great. The combination of black, silver and gold, is really great and gives a real sense of satisfaction.

Of course it is more important what the casino games, such as the support and everything but good looks can not hurt :) and that I can confirm that the casino is much more than a nice designed website. But I have to admit that as far as the bonus I'm not thrilled, and I think this should be better. The figure they mentioned $ 1000 is really tricky and can be met only from 5 deposit each time looking wargering requirements 30 x and I think that's really inaccessible. But I go back to the casino.

As I have already said is designed with plenty of style and color, and give the prevailing elegance casino. And as far as the very type of games and there's all very correct. small drawback is that the casino has to be downloaded and installed if you think that you really feel the rules of this version because online casinos version is not the best. what I have to observe that the Casino has 16 progressive jackpot games for you to choose from, including table games, slots and card games, and it really is a pleasure to play the game and hope for a big gain, and if we know that the chances of that are very small it's just a feeling of satisfaction :) of course there are all the usual games such as blackjack, roulette, video poker, but my attention always occupy video slots and casinos in the order set aside "Gypsy Queen" really great slot with free spins and bonus rounds slot is really good and just a pleasure to play it, and brings great excitement. fall talking about the support that I think are ok. I had a major disagreement with them, just a couple of questions that are answered quickly and accurately.

As to the manner of payment this casino has everything you need, Skrill, Netteler, credit cards and a lot of options and I think that is correct in this regard. All in all, the average casino with extra good looks making it certainly stands out from the average of other casinos.

I joined up with Luxury casino because they sent me a $1000 offer through the post along with a CD that I promptly am using as a coaster! You can download their casino for a more conventional way of joining up. They are one out of the Casino Rewards group which I have played in before, so I expected a decent turn around and Microgame type games. If you have played in one casino rewards group casino then you have probably played in them all. The only difference is that the layout is slightly different. The type of games you can find here are a good selection. I always look at what they have on the roulette tables because that is a good pointer to how everything else plays and I was not disappointed. The blackjack and poker tables also feature enough variation to get you going with good odds. What is nice is that there is a strategy sheet if you want to mechanically play as opposed to bet wildly. I have my own strategy, but it is always nice for them to offer!

The slot games are another good aspect. Most of the slot games that are worth playing have some sort of bonus game attached, I counted more progressive type games than I have found anywhere else. The Lord of the Rings progressive card type game is fun but expensive as I sadly found out!

The sign up bonus is not a straight $1000, instead it is a bonus structure that is based on 1st, 2nd , 3rd deposits. Some are awarded 100%, while others get 50%. The first bonus is 100% so it is round about the same as any other casino, especially with the 30 x play through requirement. Basically it is nothing special, and not worth the hype. Overall though the casino plays well and you can withdraw money quickly – there is nothing here to make me say wow so I will rate it at 7/10.

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