Luxury Casino

I've been a loyal Casino Rewards customer for several years and deposit around £750 per month. Throughout 2025 I regularly received VIP bonuses and targeted promotions, but in 2026 they've stopped completely despite my continued play.

I contacted Customer Loyalty several times, but instead of answering why these VIP offers had disappeared, I received generic responses explaining how VIP points work. Eventually, I was told that promotions are issued automatically to "certain players" based on "account activity", but no one could explain why I no longer receive them.

I wasn't asking for extra bonuses—just a clear explanation. The lack of transparency and poor customer service has been very disappointing. If you're playing for the VIP rewards, be aware that these promotions appear to be discretionary and can stop without any clear explanation.

I've been playing games on many gaming sites, there's no game site as awful as luxury. I made $800 in the game. I wanted to send it to my account at the bank. They first asked me for my invoice that came in the last 3 months for account verification, I sent it. I then earned $800. And he threw me off the site for a reason I didn't know why. He said that your account will be active in November 2025 because you're doing customer service exclusion. I said I didn't make a transaction with bõyle, but he ended the conversation. When I look at the comments now, I see that it's a right term to say a scam for luxury casino.

I like this casino because their games aren't messed with. I don't have worry about being short changed. I was unsure about the payouts because of the wait time. Because it was such a large win, I thought it wasn't real. I can assure you that it is real. Thank you Luxury Casino. I look forward to playing at the casino very soon.

The wait time for payouts took about a week. Also I didn't realize that I had to stop playing or spending my winnings before I could take anything out. It was hard not to play but I did it. It was well worth the wait

It’s fun till you win and do a withdraw then you penalized for winning. It’s the worse casino online. Any casino rewards casino will be the same so be careful.

Everything, the customer service is terrible, you are a valuable player as long as your losing your money but as soon as you win anything and do a withdrawal they cut off all your promotions and keep all your loyalty money you have earned. You email them and they don’t answer. If you play at this casino be careful, it’s only ok here if you lose.
I opened an account, was verified, added money a few times, won a bit once, and did a withdrawal and now I have money in my loyalty they won’t give me to play or to take out since it’s MINE but they decided I don’t get it now because I won some money. The worst place to play. If you want a great casino to play that pays you when you win, answers you when you email and doesn’t punish you for winning let me know I have a few that are amazing. Warning warning warning don’t waste your time or money.

I only play Black Jack Online, this is where I win my money and this is where I lose some.
Generous side bets.
Good customer service, fast ID verification.
Website's running smoothly through your mobile
Lots of promotions, special and exclusive draws (wish I win on July 23 actually!!!!) and great rewards program.

Withdraw with Instadebit is a nightmare. You must wait 8 days after last deposit, then 2 days to get your money sent + max 4000$ per week. Very bad for high roller.

Got stuck with a bonus when I first sign in and I didn't see the option to cancel it or refuse it. By chance, I won big and play enough to max it out. I love the way Spin Group manage the bonus options, you can cancel it whenever you want.

I wish we could have the option to block or cancel the ''reverse withdraw'' thingy. I'm probably not the only one who lost big after a big winning streak. My problem you'll say, absolutely... but I know casinos who's offering this option, this way it protects your winnings.

Overall, good casino, professional team behind, great promotions... problem is clearly at the most important step... the withdraws.

I like that you can play black jack online.
I like that you can deposit by PayPal.
I like that you can verify your account by a credit card deposit.

Not enough game selection online - never any seats.
Do not deposit, they auto sign you up to a deposit bonus where you have to wager 70x the bonus to withdraw and if you withdraw like I did they take more than you won by wagering your own money and bonus money. I deposited 100 with 50 bonus money and won 560. They took 200 off me when withdrawing when I didn't want the bonus money in the first place and if you divider 560 by 150 = 3.5 and multiply 50 they should have only taken out 175 but they took out 200.. Do not deposit toxic site and live support don't answer your questions and just beat around the bush..

Support have always been very helpful and friendly when I have needed to speak to them. They stand out in this regard as I've found that the live chat agents on some sites can be slow to respond and can have a bit of an attitude. The wagering requirements on bonuses are fair compared to many sites and they are part of the Casino Rewards network which gives you chances to win other prizes. Withdrawals are processed in 2-3 days which is quick compared to many, although could be quicker. They have downloadable software should you prefer this to playing through a web browser.

They only have Microgaming software so I miss some of my favourite slots. Current bonus wagering requirements/completion/status could be clearer and easier to access. Withdrawal times are ok for me but they could be a bit quicker. And of course, as with all casinos, more bonuses would be nice to give us more chances of winning! Overall though I like this casino and will play here again in the future.

Luxury Casino I see the best Customer Support which they are very transparent and Friendly. The online live chat support is awesome. I really liked it. They provide Microgaming software games. Which is a reliable one among other software. Only thing some times the downloading of the games takes time. I don't know may be due to software issue or may be my internet problem.
I enjoyed playing with Luxury Casino.

There's not more to say on dislikes.
Only thing the cashout time takes longer more than 2 days.
Where as other casinos cashout are very fast. Some casinos are instant.
but I got my cashout on time without delay. Appreciated.

They didn't give me anything to like. Winnie seemed so nice.... But her promise was not kept. I will no longer play here.

I spent 12 hours with the live chat support trying to download the software on my PC. After many times, trials and tribulations it was found impossible to download onto my PC. It kept giving us error messages. Went from 12 a.m to 12 p.m the following day. The initial reason why I tried to download the software is I was promised 50 free spins on the game Thunderstruck II through my email. During the process a supervisor named 'Winnie' promised me that I would get my 50 free spins or an equivalent bonus. I did not get this bonus. After being told numerous times to repeat the same step as if I didn't know how to listen to directions, the end result was no software on my PC and 20 free spins on Avalon, the slot you never win on. It was borderline abuse what I went through to keep telling me to do the same thing over and over again as if I didn't do it right the first time and I sent them pictures of what I was doing, its appalling. I would not suggest anybody use this casino this is the most difficulty I have ever had with an online casino website

Occasional cashbacks
Good promotions during Christmas season
Software for download so you don't need to go to a clumsy website to play
When I play pure Microgaming games, I only play them at this casino
After requesting a small payout, after 1 business day you get an offer to cancel the withdrawal and get additional bonus for that. If you don't do it, after 2 business days, they pay you and it has been always reliable for me, always got the money as requested.

- I disliked their software in 2009 when I started playing with them (I was 18) and the software did not change a bit since then
- Only Microgaming games
- No games that Microgaming collaborates on (Foxium etc.)
- Their rewards system seems good on the first sight but is actually not; they will block all your comp points after a few deposits and you always have to wait to have hundreds of euros in comps, only then do they release your points. Also, when you work hard to get all the way to the Diamond status, that means you deposit a lot of money, you will eventually see an offer for anyone to become Diamond if they make a single deposit of 200€. Not very fair because there is the diamond lottery or Time of your life sweeptakes and this offer lessens every diamond player´s chance to win significantly.
- Sometimes you can reach support instantly and sometimes you wait in line for an hour only to not get connected when you finally reach nr. 1 in qeue (happened to me twice during Christmas season)

Overall, I give them 7/10 for providing a decent payout of 97% and completing all my cashout requests in a timely manner over all those years that I have been playing there. But they only have Microgaming games, support is not so good most of the time and you cannot rely on your comp points at all because they just block them whenever they want for however long they want.