Luxury Casino - No match bonus acredited

Hi there
Unfortunately i could not find a luxury casino account under your email address. Please post your account number.

Hi again

Can you please post a screenshot of the full screen. Thanks.

My member number is OCRHMO588629272 The picture I took IS the full screen on my tablet. It's also how the screen looks when I just logged in just now still giving that same promo. When I click on it it takes me right to deposit, if that promo is not for us longtime players then we shouldn't be allowed to click on it and it shouldn't take us directly to the deposit page.

Thanks. There are parts of the image cut out. I need to see the entire screen please. You can take a screenshot on your tablet usually by pressing the power and arrow down or up button simultaneously.

I need to see the corners of the page too is what I mean. Thanks.

Now that match up bonus of 100% is gone wjich is strange as it was just there an hour ago here are pictures of my tablet. I can't seem to get the screen shot working. I have no reason to lie about it I've been playing for a year now.

The reason I wanted the full screenshot was to see your logged in status, because there was a bug where accounts that were not logged in were showing the pop you sent the screenshot of, however that was fixed this morning after I sent your complaint over to our tech guys. So I wanted to see if you were not logged in as we can see on our end that once logged into your account the pop does not appear. Since the pop no longer appears it may be that you were not logged into your account. Since that bug was fixed and it no longer appears, I have no other explanation for it unfortunately :(

Since the sign up bonus was already claimed on this account back in October last year, unfortunately you are not eligible for it again. However, if you join a casino that you do not yet have an account at, you may claim the sign up bonuses there.

Why was the sign up bonus available to me anyway? Especially if I started playing over a year ago that's not my problem is it? Why are you telling people to go join other casinos? Thats not very professional is it. I feel that luxury casino had a promo and didn't honor it because I know for a fact other people clicked on that particular promo and didn't get it. I'm very disappointed i had to come here to try resolve this and be told to go to another casino. Have a good day.

Dear Luxury Casino,

Please let us know if, since there is an obvious glitch, the complainant could receive some compensation?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Ask Gamblers.
The player was not logged into their account so the bug assumed they were a new player ready to create a new account. This offer is available only to new players. The offer was never available to the player because they were not offered it while logged in. If a player is not logged in, the system does not know who they are.

Sign up bonuses are available once per account. All players agree to these terms when they create their account, and it is the player's responsibility to read and understand the terms they agree to.

Since this player has a great history with us, and helped us find the bug, I have credited the match bonus as a once off goodwill gesture.

I assume this issue can now be resolved.
Cheers

Awe you rock luxury! But I was logged in each time that bonus appeared, there's really no other casino I'd rather play at I'm happy things always turn out when I have a problem! Best casino ever in my books. Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.