Ag Awards

Luxury Casino - None payment of winnings

Complaint Info
Disputed casino Luxury Casino
Reason Declined payment
Amount £ 450
Posted on September 19, 2015

Hello I received an email saying get 80 spins for £1 so I did this did the wagering requirements and won a total of £450 which they said the were paying me I had an email saying they had processed my winnings then had an email saying that they have confiscated my winnings but didn't say why, I have tried to contact them by email but never get a response

Posted on September 9, 2015

Hi player

You have been back and forth with support and risk management for a couple of days regarding this, so you have indeed received many responses from them.

As mentioned, any player can only have one account. Multiple accounts is not permitted. This has been in our casino T&Cs for as long as I have worked here (10 years) and as long as we have owned Luxury Casino.

The excerpt that was sent to you from our T&Cs:
General Promotion Terms and Conditions
1.All promotions can only be claimed once per computer, mobile device, person, household, family, household address, email address, credit card number, IP address or shared computer environment such as a library, workplace, fraternity, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account locked.

As you have said you are already discussing with KGC, I am no longer able to assist in this complaint. Once you have the results from KGC please kindly send them to ask gamblers so they can resolve the case either way.


Posted on September 13, 2015

Dear @Leonparris,

We hope you understand that leaving comments as the last one you left doesn't help us much and definitely not going to speed up the resolution of your complaint here.

Could you please try to elaborate a bit more and let us know if you have been presented any evidence of behalf Luxury Casino management where it is clearly visible when and how you breached Term #1 from their General Promotion Terms&Conditions?

Thank you for your cooperation.

Posted on September 16, 2015

I don't have any evidence that I've breached the terms and conditions of the site, I thinks it's unfair I get bombarded with emails from cr rewards all day everyday say free spins for £1 pound I've never won anything from them apart from the £450 which now the don't want to pay out its just a con.

Posted on September 19, 2015

This case is presented in front of Kahnawake Gambling Commission and will stay unresolved until we get resolution from licence authority.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy