Luxury Casino - Not being told the truth

I have been playing on this casino for years now and on Friday I made my first cashout I noticed it was pending in my account for the required time and then it was gone. I could not find any proof of this in my accounts whatsoever. I contacted support and they advised me that I had arrears owing in the amount of $40 which I was never advised of ever. I was still able to use e-check which is odd to me as usually if u owe them u can't use them again until that's paid. I have spoke now to 4 different reps on the chat and each one has told me something different about my account. I was told that this amount had been paid and my funds had been released by the first rep. Now today I contacted support and they are saying they weren't paid but are now. I don't know what to believe at this point as I have been told 4 different stories, I have received no correspondence via email at all from this casino other then my slips for the withdrawal amount the first amount 1500 and the second 1460 which reflects the 40 being paid. I just want to know what's going on with my account. I am a vip player here have made numerous deposits here over the years. This is my very first cashout and I am having a heck of a time getting verified or even finding out the truth about my account and my money. Could you please help get this story straight for me? Help me get verified help me get my money or at least help me to learn the truth of the matter. Thanks