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Lucky Creek Casino

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Average Complaint Response Time: 3 days
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Average Complaint Response Time: 3 days

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Lucky Creek Casino Review

  • Fast withdrawal times
  • Mobile-friendly
  • Live chat 24/7
  • Games proven fair
  • Several country limitations
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General info & Latest Promos
Website http://www.luckycreek.com
Established 2009
Owner Genesys Technology N.V.
Casino Promotion Lucky Creek Casino: 325% up to $3,250

Lucky Creek Casino is a Western-themed online casino that aims to pioneer a new age of online gaming. The casino is a part of the Genesys group, which has attained a surge in popularity in recent months with its selection of Saucify (BetOnSoft) games, Betsoft, Rival and Genii. Lucky Creek Casino is licensed in the jurisdiction of Curacao.

Restricted Countries and Territories

Players from Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, United Kingdom, United States, and Switzerland. are restricted from joining this casino due to stringent regulations.

Virtual Games

Since Lucky Creek Casino uses Saucify (BetOnSoft) software, it houses some seriously unique games. Players can get started with Lucky Creek Casino's selection of three-reel and video slot games. With dozen releases to choose from, this is certainly fewer than what larger software has to offer. The most popular releases here include Sirens Serenade slot, Stones and Bones slot and Age of Spartans slot.

Lucky Creek Casino spends just as much effort on its table games. The selection of table games uses friendly dealer voices, smooth animations, and liberal pays. The casino offers players several variations of blackjack and roulette, as well as baccarat, three card poker and craps.

In addition to offering players well-made slots and table games, Lucky Creek Casino goes above and beyond with their selection of video pokers. It's hard to find a video poker that seems to draw you in nearly as much as BetOnSoft's. The flashy bells and whistles are just the cherry on top of Lucky Creek Casino's generous video poker paytables.

Mobile Gaming

Players can take Lucky Creek Casino with them wherever they go and enjoy the benefits of mobile gaming. All they have to do is log into the casino from the mobile device and start enjoying their favourite games on the go.


While their game selection is good, what sets Lucky Creek Casino apart from the rest is its warm Western hospitality. Customer care is the priority at Lucky Creek Casino, and they have taken measures to ensure that everyone can have a satisfactory experience. They begin with 24/7 live chat, which is accessible to both prospective and current players on the website, as well as right from within the game client.

Players also have the option of contacting support with e-mail. Lucky Creek Casino has several e-mail address to streamline complaints, feedback, or questions to expedite the answering process. Additionally, if you are from one of the listed countries on the Contact Us page, you may call them using your nation's toll-free number to speak with a representative.

Security and Fairness

No one wants to risk giving out personal data online to strangers. Lucky Creek Casino understands this common concern and has implemented systems to prevent it from happening. Any information sent to or from Lucky Creek Casino is protected with 128-bit SSL encryption. Additionally, the company uses a CSS standard for protecting its customers from fraud.

Another common concern shared by many online gamblers is whether or not they are getting a fair game. Due to the unregulated nature of the industry, it's a valid concern. To put any doubt at rest, Lucky Creek Casino is forthcoming with the nature of its games. Independent auditors conduct regular inspections of the software to test it for fairness. Lucky Creek Casino not only says this, but allows players to read the report for themselves straight from the homepage.


Casino details
More Casino Details More details
  • Website

  • Software

    Saucify (BetOnSoft), Betsoft, Genii, Rival
  • Deposit Methods

    Neteller, Visa, Skrill, MasterCard, EcoCard, Bitcoin, Paysafe Card
  • Withdrawal Methods

    Bank Wire Transfer, Neteller, Visa, Skrill, Cheque, Bitcoin
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 6-10 days

    Bank Transfers: 7-10 days

    Cheques: 5-21 days

    Pending Time: 24-72 hours

  • Withdrawal Limit

    USD 1,500 per week
  • Affiliate Program

    Genesys Affiliates
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Curaçao
    • Estonia
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Hungary
    • Italy
    • Netherlands
    • Slovakia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Mobile, Instant Play
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Canadian dollars, Euros, Norwegian kroner, US dollars, Denmark kroner, New Zealand dollars
  • Languages

  • Licences

  • Company

    Genesys Technology N.V.
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support Telephone: 888 595 5835

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Lucky Creek Casino Reviews by Players


Write a review
dougyap 1 review
Reviewed on August 21, 2021


Worst customer service reps in the entire online casino industry. When their reps don't know the answer they put you on hold for as long as it takes to disconnect you, or they just end the chat.
I have never put in bonus codes unless its on their site or given the codes by their reps and yet they say I use too many codes.
Maybe its better that everyone find a better online casino to play at as you may be considered a small fry to them.
Still waiting for a service rep to get my reverse withdrawal bonus. Maybe in another 10
Coblec86 1 review
Reviewed on November 19, 2020


Fun games, able to chat with someone, games don't pay well, unable to stop the spins, good graphics on the games, accepts bitcoin and credit debit card


Claimed a $75 free chip bonus, surprisingly met the playthrough requirements which was $2,500 went to cashout $103 because thats all you could cash out off a bonus, they actually called me to verify my info "joshua" was his name but sounded over seas he said everything was good and my withdrawal will be processed but i needed to deposit $20 so i did and then was told a few days later after hounding them daily that i did meet the playthrough requirement, even though my account showed i did. They do not pay when it comes time. Stay away from this site they are a scam
pattytyt 1 review
Reviewed on November 5, 2020


I noticed after playing slots for a few days that my winnings were not added to my total cash. I used the chat room and never received a complete answer. I tried to withdraw my money and I only had 2 choices. They could not charge my credit card

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