Lucky Creek Casino

Worst customer service reps in the entire online casino industry. When their reps don't know the answer they put you on hold for as long as it takes to disconnect you, or they just end the chat.
I have never put in bonus codes unless its on their site or given the codes by their reps and yet they say I use too many codes.
Maybe its better that everyone find a better online casino to play at as you may be considered a small fry to them.
Still waiting for a service rep to get my reverse withdrawal bonus. Maybe in another 10

Fun games, able to chat with someone, games don't pay well, unable to stop the spins, good graphics on the games, accepts bitcoin and credit debit card

Claimed a $75 free chip bonus, surprisingly met the playthrough requirements which was $2,500 went to cashout $103 because thats all you could cash out off a bonus, they actually called me to verify my info "joshua" was his name but sounded over seas he said everything was good and my withdrawal will be processed but i needed to deposit $20 so i did and then was told a few days later after hounding them daily that i did meet the playthrough requirement, even though my account showed i did. They do not pay when it comes time. Stay away from this site they are a scam

I noticed after playing slots for a few days that my winnings were not added to my total cash. I used the chat room and never received a complete answer. I tried to withdraw my money and I only had 2 choices. They could not charge my credit card

The deposit process is quick and easy. It's also nice to be able to speak with someone on the phone. They have a nice selection of games, and I like the western theme.

This is where it gets fun. After playing here for a couple of years I finally won. I decided to initiate a withdrawal of 2000 on Sunday 6/21. I immediately receive an email asking to submit documents as its my first withdrawal. I send those in immediately. Since they only process withdrawals on Monday and Thursday I call them on Thursday 6/25 to make sure everything is good to go. I am told that they never received the documents and that I need to resend them I was asked to call back in 15 minutes to verify they received the email. I did and supposedly we are good to go. On Monday 6/29 I call back to check on the status again. This time I am informed that they are unable to open the pictures I sent. That I need to resend using a different format. After 10 minutes on the phone she was able to open them. She verified everything and said I was good to go and would be paid out on Thursday 7/2. Today is Thursday and I called back because its getting late and its still pending. Now I'm told that bitcoin processors are down to cancel withdrawal and request again with a wire transfer. This is completely ridiculous. I have made multiple deposits over the last couple years and they are so quick to take your money. Absolutely refuse to pay out. Site is a scam. Should have known when they said that they only cashout 2 times a week. If I ever get my money I will update.

Took away my bonus wins of over 500, won from free spins, even though wagering requirements were met. My deposit didn't get added along with the bonus they were adding to deposits. When I talked with an agent, they said I misused the code (idkh) and took away the winnings. Then added my deposit. I had to go after them for the bonus that was suppose to be added to the deposit. Very frustrating. Waste of money and space. Do not play here.

The deposit for casino goes through right away. They also have some fun slots. I also like how an agent really tried to help me. Also like how they give you an opportunity to use bonuses.

I won 300 dollars I decided to withdraw as my winnings mind you no bonus added my completed wins by administration said 200 Dollars and the agent said it could have been the price of bitcoin went down! Ok so a whole hundred dollars just disappeared evenly. Had I not already won at other casinos I might have believed that absolutely sad reply. For the same cash out I won’t two different bonuses with one that said max withdrawal 265 and the other one said 100. I spent my time doing the play through and both bonuses had at least five deposits in between them because I hate deposits for this very reason! This casino left a bad taste for me to ever play online at a casino again! I’ve never been treated like this definitely at a casino I deposit at a lot! I also always check with any agent after I win they told me congratulations on my win the total I was supposed to receive was 651 in pending wins one 100 win is no where to be found and the 151 is shorted a hundred and my 300 is shorted a hundred, like this is how lucky Creek treats loyal customers! I guess they have ruined something I really enjoyed!

Will not respond back to me from numerous emails on when they decided to implement that you are only allowed $1000 max cash out if you use a bonus code that is more then 100%. I recently requested a withdrawal of $2500 and never once had an issue with them and my withdrawal and next thing I know I only received $970 because supposedly I used a bonus code that was 110%. So I have been emailing them requesting something in writing on when they decided to start doing this because I feel it started a week after I had requested my withdrawal because when you would request a match bonus in chat they started to tell you this new rule and was not told to me when I made my deposit. They are very sneaky and only asking when did they start this new rule.

I like the games, other than that I can't say anything good. Their customer service doesn't exist.

Very dishonest casino. Don't follow their own terms and conditions. Never returns correspondence from emails. Always disconnected from chat (I feel intentionally). I played a no deposit bonus, played through the requirements, made a deposit, won an additional $250 after the deposit, made a withdrawal for the $250, they paid me $100 for the deposit bonus (which I wasn't entitled to by the way, because I played two bonuses back to back before my deposit). I was entitled to the $250. Played some other games won $550, put in a withdrawal, they took all my money that I had won which was over $1000. Stay away from this casino. I would have gladly deposited more money to play, however, I waited to see how being a new player played out before making another deposit. They cheated me. If it seems to good to be true then it is.

I like LUCKY CREEK CASINO because the games are winning and always offer no deposit bonuses. Now is the SUPER PASS promotion, within which 10 days will be added a new slot and each registered player receives a no deposit bonus of 10 usd for each new game! Is not that wonderful ?! So I recommend you to register at LUCKY CREEK CASINO and participate in the SUPER PASS promotion, it is an EXCEPTIONAL PROMOTION and no deposit is needed.

LUCKY CREEK CASINO I really like if when I want to withdraw the bonus from the no eposit bonus, you must first make a deposit.

Lucky Creek Casino

6 years ago

Dear HAID and Askgamblers,

First and foremost we would like to thank you for feedback as it is only through feedback we receive from our players that are we able to grow and develop as a business.

We are pleased to hear that you are enjoying playing at Lucky Creek Casino and taking part in our Super Pass promotion.

You are correct, Should you wish to request a withdrawal, a minimum deposit is needed.

Many thanks,
Genesys Club Support Team
www.genesysclub.com

There is really nothing wrong with this Casino. Most if not all of the negative reviews are from players who just play the free bonus’s and immediately try to claim winnings without understanding the play through or the limitations on the bonus. I'm a depositing player on this site and I'm currently withdrawing a recent win, witch is my first BTW. They have given me no push back at all about the withdrawal and have actually been very helpful in making sure I provide the proper documentation. They have been great, to me at least

Play thru on bonus money is a bit out of reach on most occasions and the bonus match comes with stipulations. But if you read, then you should have a clear understanding.

Lucky Creek Casino

6 years ago

Dear LOS979797 and AskGamblers,

First and foremost we would like to congratulate you on your winnings and we hope that lady luck does not leave your side, we would also like to thank you for your feedback, as it’s only through feedback we receive from our players that we are able to grow and develop into an organization that provides world class service consistently.

With regards to the Play Through / Wagering Requirement, All bonuses (Free and Deposit) at the casino carry a wagering requirement of 40 x (times) the bonus amount, Free Bonuses have a maximum withdrawal of $100.00 and all deposit bonuses of 101% or greater has a maximum withdrawal of $1000.00.
Should you wish to have No Limits on your Deposit Bonus, you are more than welcome to claim a Deposit Bonus of 100% or less as this will carry no withdrawal limit.
Should you still be unsure, feel free to come onto live chat and one of our helpful Customer Service agents will assist.

Many Thanks,
Genesys Club – Senior Host
www.genesysclub.com

the bonuses are too good to be true.
I came to this casino from the add saying that you'll get $88 free no deposit bonus. FYI I came from Indonesia,
at the registration page, there were no notice or any info about Indonesian cant use this bonus.
So without knowing that, I played with those $88 which turn out to be a "bonus balance" which I'm not surprised about until the requirement of 3500$ been met, magically I finish that and ended up getting $176 "cash balance" and so I play with those 176$ and winning about $300, I know something smell fishy here and then so I ask the CS, and voila my winning of $300 will be void because "the breach from ToS" which I didnt get any prior notice.

I do not recommend this site. malicious as they might be.

Lucky Creek Casino

7 years ago

Hi ANDIKSATR and AskGamblers,

First and foremost we would like to thank you for your feedback, as we at the Genesys Club Casinos strive to achieve excellence through service and support.
Regarding your review: Terms and Conditions need to be agreed to before an account is created. As per these Terms and Conditions, and specifically 8.10.10, players from Indonesia cannot claim Free Welcome Bonus Offers.

Many Thanks,
Genesys Club – Senior Host
www.genesysclub.com

I like to play and try my luck, you may see some winnings and support.

Prof. Cheaters, I am from Sweden, I won 100 us dollars from the no deposit. Got an e-mail saying congratulation for your winnings, you need to only verify your mobile and make a deposit of at least 20 us dollars.. Well I request a call from support (Fiona), everything was o.k and she said make a deposit of 20 us and claim your first deposit bonus, I did not want a bonus, I played without, and I won 155 us then I made a withdrawal.

48 hours pending period, after 72 hours, today I got a message saying they voided my winnings and refund my 20 us deposit to Neteller. Why? because I should choose my country currency Sek. Now they sent me a link to their hidden terms and conditions about currency. Now the question is: why you gave me a no deposit bonus in dollars. Why you accepted my withdrawal of 100 no deposit. Why you accepted my deposit in dollars. Why the support Fiona said to me at the tel. call deposit 20 dollars and she knew I am from Sweden? Why you accept Swedish players to deposit in dollars? The answer is very clear is if you lose then you lost, if you win then you can't cash out. Simpy those are cheaters, they just steel our money. I warn players to play to throw a cent at these fake casinos. Be careful.

Lucky Creek Casino

7 years ago

Hi Johny.Z and AskGamblers,

Thank you for your comments and bringing this to our attention.

As you are aware when you register an account at any Casino you as the Player will need to agree to certain terms and conditions that both you and the Casino will need to abide by. The rules are set for very good reasons and not intended to create frustration but are rather guidelines on how to play at the casino.

Regarding your issue, the Terms and conditions are clear in that players residing in certain countries must register that country of origin and choose the currency from that country. For example: US residents must register with their US address as well as choose USD as their currency of play. You can view the term directly - http://www.luckycreek.com/terms-conditions.aspx - Rule 3, 3.3.

I do believe the time it took for you to receive the response regarding your incorrect currency was not as quick as it should have been and for this I must apologize as we do set high standards which we pride ourselves on. We will continue to make improvements to our delivery and our service.

Thank you for your time and understanding.

Yours sincerely

James Matthews
Genesys Club – Senior Host
www.genesysclub.com
Kind regards

Good Support, nice Live-chat, wonderful Games, fair Bonus Offers!

All the Time the worst Paying Slots! I never saw such bad Payouts in a Row before!

Lucky Creek Casino

8 years ago

Hi jubla2014,

Thank you for your review.

It is always great to hear the Casino Support is actively providing good service and of course that the Casino is providing wonderful entertainment.

Of course not everything can be perfect but we will certainly strive to achieve this more often than not. So although you were not as lucky as you would of liked to be we are sure you will find luck soon.

Best regards

James Matthews
Genesys Club – Senior Host
www.genesysclub.com

A great software plus a great casino making plus stack of amazing games that would be the result of Lucky Creek Casino! I’m so eager to write my reviews here even it’s simple cause for the knowledge of the other players that is not from the USA this casino was an “extinct” type of the few dignified casino that are still available for the US players! I love this casino and their desire to console players the excitement of this online casino will never forget by the players who will commit to give it a try!

If you’re familiar to “High Noon” Casino another US based casino that has a themed of western design and graphics we will see that Lucky Creek where it’s powered by Saucify is somewhere similar in graphical designs but distinct in how they manage the casino. For instance High Noon Casino’s reputation was poor compare to Lucky Creek that don’t have any gaming issues. That’s why this one was indeed become my home cause first it’s trustworthy second it have many feature rewards and bonuses like promotional bonus, loyalty rewards weekly offers and also freeroll tournaments yes they’re so exaggerating!

I don’t know why some people complain against Genesys Club where Lucky Creek was belong but for me I successfully conducted to withdraw three times and and won high winnings from their different slots for example my biggest winnings from “Small Soldiers” and it’s not so sophisticated to understand everything at Lucky Creek Casino.

Okay, above all there’s a disadvantage things that I must remind you from Lucky Creek Casino.The first thing is that they do have withdrawal schedules unlike the other casino that when you request your money they will process it for days this Casino do have weekly withdrawal schedule and that’s the poor thing on this casino. Another is that some of the bonus wagering requirements here was high and be sure that you’re ready to get the consequences of that bonus before getting it.

Lucky Creek Casino

9 years ago

Hi MacdoniS,

Thank you for your review of Lucky Creek Casino.

We appreciate you taking the time to share your thoughts and valuable experience with one of popular brands. Lucky Creek gives players the thrill of a “Wild West” theme and always makes gaming fun and exciting! We are glad to hear you have won multiple times and received all your winnings.

One thing I am happy to announce is that Lucky Creek Casino does processes winnings daily Mondays to Fridays. There is of course the conditional 48 hour pending period before any withdrawal is processed, but once that is completed your withdrawal gets paid without fail.

All bonuses have a 40x wagering requirement but we do allow game play on all games to contribute to the wagering requirement.

We look forward to seeing you back at Lucky Creek and hopefully you can rustle up some more great wins!

Best regards

James Matthews
Genesys Club – Senior Host
www.genesysclub.com

They are powered by Saucify (Betonsoft) software and I decided to join them, because I was interested in their offer-150% deposit bonus and after that's taken you can claim 50 free spins. I signed up and contacted the live chat to ask if residents from my country can get it.

I was connected to a support person right away, which is nice that you don't have to wait at all. Support told me that I was eligible for this nice offer. I made the minimum deposit to get this bonus, which was 20 euoros. I got my 30 euros bonus immediately and with 50 euros balance I was ready to go.

I played Perfect Date slot. It has 30 paylines and I played it with 0.60eur bets per spin. Many spins were empty, but the ones that weren't gave me a little more than my bet wins, mostly 70-80 coins. I played it for about half an hour, didn't get any free spins features, but boosted my balance for few euros and then switched to Double Trouble. It is a quite new game. I placed 0.45 euro bets but I didn't have any luck with it and I lost half of my balance there.

Then I went to Sweet Success. A 50 payline slot with candies all over it. I’ve played this game before and it is one of my favorite games from Betonsoft I placed 1 euro bets per spin. I had a few successful spins, but mostly the spins gave 1/5 part of my bet, so eventually it led me to an empty account.
Later I used my 50 free spins .They were for Tomahawk slot, which is a 243 way slot and it got me 13 euros wins. After some quality time spent at Rise of Spartans I lost them too.

Although I haven't cash out from this casino, I think it is trustful. The live chat is great-easy to contact, fast and helpful. Casino has also download version, so the ones that don't like flash play can play at this casino too. The games are nice too and I think I will make another deposit there sometime.

Lucky Creek Casino is one of the Bet on Soft providers, which before they were my favorites. I am registered player. I can say at every Bet on Soft Casino, but not a depositor. I registered here long time ago and they were running some promotion for 25$ free chip when you join them. I registered, straight took the 25 fee chip and started to play.

The first and my favorite game from Bet on Soft Casinos is Age of Spartans, which I was playing many many times and have to say on this game I had only once luck to win something decent. Age of Spartans game didn't win me anything, so next step was to change the slot. My next game was Tails of NY, which is great game by me, because it has free spins feature and a bonus round. This game has won me about 10$, but that was not enough to wager the bonus, so I continued to play this game till I lost it all.

Lucky Creek Casino has gave me few other no deposit bonuses, even if I never deposited there, but I have never managed to wager the bonus from those free spins. This kind of casinos if you deposit,t hey will allow you up to 8 free spins or free chips to use and after you must deposit if you ant to continue to play. Well my story why I didn't deposit here, it's just because I created another account, but not by my mistake but FB mistake, once I tried to log in via FB and after that it looks like I had 2 accounts.

I talked to chat support to delete my other account and asked them if I deposit, will they guarantee me if I win something I wont have problems, well the chat support didn't want to answer me, they said it will be ok, but they can't give me no guaranties, well I don't want to deposit if they are not sure. I like this casino, but I stopped playing there since then. They have great promotions and a lot of free spins for their depositors, so by me they are good casino.