Lucky Creek Casino Complaints

Hello,

I am filing this complaint because my withdrawal at Lucky Creek Casino has been stuck in “Flushed” status for 5 days, and the casino has not provided any clear update or proof that the payment has been sent.

Here is the timeline:

- I requested a withdrawal on 03/23/26 for $1,000

- The withdrawal was approved and moved to “Flushed” status on 03/25/26

- According to Lucky Creek’s own terms and industry standards, the “Flushed” stage should last 24–48 hours, meaning the payment should have already been processed.

- It has now been 5 days, and the status has not changed.

- I contacted support multiple times, but I only received generic responses with no confirmation of whether the payment was actually sent to the processor.

I have completed all verification requirements, and there are no pending documents or requests from the casino. There is no reason for this delay.

I am requesting:

1. Confirmation of whether my withdrawal has been sent to the payment processor

2. The transaction reference or batch number

3. Immediate release of my funds

I am attaching screenshots of the withdrawal status, chat transcripts, and my account history.

Thank you for your assistance in resolving this matter.

— < full name removed >

I was lucky enough to win 3755$.

I was excited and cashed out. I was told it would take 48 hrs for Lucky Creek to release the funds.

I sent in all the required documentation, being it was my first time.

After 48 hrs I saw a withdrawal was pending for 3755, after the withdrawal went through they only sent it through for 2755.

So I won on 11/11. I reached out to them to ask them why they took 1000 off the top and I couldn't get a straight answer. I received an email on 11/13 telling me I would get my wire withdrawal in 3 days. Three days came and went. Including a weekend. So I reached out to them again and they told me it's coming. Probably within 7 days excluding weekends. It is now 11/19 and I have seen nothing.

I was also told the max I can get paid out is 1000. So where does the 2755 go????? This is absolutely ridiculous and I want what I rightly deserve.

Please help!

My bank shows nothing pending.

Lucky Creek wired my withdrawal to the wrong bank. They did not use the wrong number that I provided and put on the wire transfer form. I do not know where they got the routing number they used.

The bank that received the wire rejected it on Oct 10th and Lucky Creek stills says they have not received it back. I initiated this withdrawal on September 26.

I will attach my wire form and there payout report. The routing numbers and location are not the same. Both banks were called first bank and trust but as of 2019 the bank they wired the money to is actually called Byline Bank

On 8/14 I made three withdrawal requests each totaling $10,000 for a total of $30,000. I received email confirmations for each of the withdrawals. On 8/15 I made two reversals, one for $1,000 and the second for $2,500. On 8/16 I made a third and final reversal for $1,500. Following that my statement was updated with three withdrawals in the amount of $9,000, $8,500, and $7,500 for a total of $25,000.

I had completed the verification information and provided all the information needed for wire transfers. On 8/22 I received a wire transfer from a BofA bank account with no references that would associate it to Lucky Creek for the amount of $1,460. Since I have never received a wire transfer for anything before, I assume it's from them, but the amount has no relation to any of the three withdrawals. Giving the benefit of the doubt I waited till 8/25 to contact them having not gotten to remainer of the funds and no emails explaining what that money that was wired to my account was for and it was reflected nowhere on my statement on the site.

I have chatted with support 5 times now and every time they tell me something different. In the first chat on 8/25, I was told that the finance department had reversed the withdrawals and was told there was nothing I could do about it. The operator could not give me a clear reason and provided no account of why I had received a wire for a random amount of money. When pressed to speak with someone in the finance department to get clarification I was told they do not speak with players but would give me the same answer. On 8/28 I contacted support again to find out what is the status of the remaining $23,540.00 that is due to me. After a long wait operator Shanley came back and told me they are still awaiting feedback regarding my query. Then they tell me that once they have the detailed feedback, they will revert back to me or leave clear communications should they not be on shift.

They then ask for my patience regarding the matter till they have received the feedback. 8/30 still have received no response to emails or any information at all I contact support again. This time I get Jason. I informed them that I have not gotten any response from my emails and that I am still waiting on information on the account for $23,540.00 that is due to me. Jason informs me "You should get the winnings reflected on your account by the end of the week" They then state "Congratulations! 9/1

The end of the week has arrived and no wires have been received in my account I contacted support again and this time its Kerry. I stated its the end of the week that no wire was received in my account and I still have received no response to emails. I restate the amount that is due to me. Kerry asks me to hold while they look through my account. After a good 10 min wait a new operator logs in Madison who states "It seems feedback has not yet been received" I reiterated that according to my conversation on 9/3, I was to have received the funds by today. Madison says "I am not sure why you were told that" and "We need to wait for financing to advise on how to move forward" then states "I do apologize for the delays. I asked when I expected this feedback and Madison stated "We can have feedback Monday at the latest". 9/4 Monday. I go to log into my account to see what the feedback was today as promised and to my surprise, my account is now suspended. I got support and when I questioned this there was just no response.

This is no small amount of money and mind you while I was originally waiting on my wire transfers, I continued to deposit money and play all on the premise that I was to be receiving $25,000 that I had won fairly. I of course would never have continued to give them money if they had informed me that they really were not going to be sending me my winnings as requested.

This is the part that really amounts to nothing more than fraud. I Luckily screenshot all conversations and all my statements as they don't have a way for you to download them in hopes of a speedy resolution to this.

I’ve called and emailed several times. I’ve requested the following:

738

328.05

2,652.41

359..91

1,652.41

543.70

I received the following amounts:

698

960

1,191.66

Each time I call they say they will research it and get back to me. They never do. I want my winnings. I have didn’t a ton of money on this site and am very upset. I would really appreciate some help.

I have won more than 1000 but could only claim 100 since I have used a loyalty bonus which I understand. But even so, I am still waiting to receive my winning from Luck Creek Casino. I emailed and called to ask what happened to my winning withdrawal amount. They said they had already sent bitcoins to my wallet. The rep I spoke with told me to check my transaction history from Nov 3 to now. So I checked, and I didn't see any amount from them. I could tell because I received winning money from the other casino even faster than Lucky Creek, even though I could claim my winning even after winning at Lucky Creek Casino.

On 4/22/2022 I won 300$ total. I tried to withdraw money with bitcoin. It never came. I message and am not told anything except its been sent to finance for investigation. Then days later was told I have to use wire transfer because that's how I deposited it. I do the wire transfer days go by call. I'm told my bank doesn't accept wires. Not true redo it again week goes by. Then I'm told I used wrong route number, double-check and try again something. Switch banks go through process yet again. Each time u restart it's another 2 days for them to approve. They have approved the same payout 5times its now been a month still no payout. I was refused any kind of information to show and then even wired the money or anyway to track it. I've screenshot all my transactions and conversations with live chat. Will I ever get my payout.

Set up for withdrawal on March 21st '22. Went through all necessary steps to withdraw $1,000 in winnings. Talked to support multiple times and verified Bitcoin address and was told old over and over that withdrawl was successfully processed, yet they refused too give evidence on the Blockchain.

As of 4/23/22 I have yet to receive payment.

Transaction number 1007999. See attached screenshot.

My withdrawal 3200 has been processed I did not receive my money in my bitcoin. I contacted support at lucky Creek and they keep giving me different dates and telling me to wait a few days. January 11th 2022 the payment was processed but I contact and they will not give me a transaction tracking number and they keep telling me that it will be paid in a few more days. My thought was that processed mean finished they told me the payment was sent now they're telling me I have to wait a few more days can you please help me with how to get a transaction ID from Lucky Creek so I can track my Bitcoin withdrawal on the blockchain?

So last week I've deposited 30 dollars into the casino then after couple hours after, I've managed to rack up a good win. Totalling around 10k or so then I proceeded to do a withdrawal 1 for 6k and 1 for 4k.

They emailed me telling me to take a selfie with my driver license which I've provided to them. Then next thing I know I was locked out of my account, so I contacted through chat and they told me apparently I've been listed negative which ever that means, then they told me that I breached their t&cs.

Then after that apparently there were fraudulent activities in my area so they closed my account to investigate. So I asked them what was I listed negative for which they didn't want to answer and I asked them is it because I wanted to withdraw. You guys closed my account and they said it was not.

I also still have about 7k of winnings sitting in my now "closed account" I also took pictures of everything including chat transcripts my winnings my pending withdrawals. I also talked to their sisters site which is blacklotuscasino.com and they said the same thing and they will "escalate" this problem to their review team for clarity and what not.

I still haven't heard anything back from them as of today.

I put in a withdrawal request of $400, my account is showing the request was completed on Nov. 5 by a transfer to my bank. However, I have not received the money and I have also sent emails (3) to support and have not received a response. This is the 2nd withdrawal I have requested so my ID had been verified when I received my first withdrawal request.

So I won this 1000$ dollar jackpot off a dollar I was amazed quickly went to withdraw it got email asking for selfie holding I’d and that it will be in review in the next 48 hours. Besides that another withdraw for 100$ and another for 180$. Still all pending …

When I ask the live chat or call for assistance they mention they needed more documents to verify because I used my girlfriend card unaware it would be an issue

They required my photo I’d her photo I’d an authorized letter stating it was okay for me to use the card along with photo of the card used. So I did they told me they have received all documents and that it would be escalated to the finance department for further review. And would receive email on update Been 4 days and nothing so I call again and they keep saying the same thing that I have a restriction on my account due to verification I feel like there leading around the bush. I don’t so what’s the issue if I sent in every document I’ll give the casino a 2out5 stars due to lack of customer service , not to mention I deposited a few times totaling 150$ there quick to take the money but don’t want to pay winnings

I was having a great time at Lucky Creek and usually never win! I had $230 left after the play back requirement. I was so excited. I submitted my request for a withdrawal on June 22nd. I also submitted documentation as requested. I am very hesitant to make any more deposits until I know there has been no fraudulent activity by Lucky Creek and I feel like I need to warn others. I am still waiting for any kind of response this casino. I have tried emailing. I can only leave a message when I call and the live chat is a joke. Back to super slots for me!

Michael < surname removed >

I've been trying for a couple of weeks to get a withdrawal from Lucky Creek Casino. I had initially requested a withdrawal of $200. I got verified through my email, I sent in all the required documentation. I received and email saying all documentation was in good standing. I supplied the required banking information. After sending a few emails and checking my bank account I went back onto Lucky Creeks website only to see that the requested funds had moved from the "Pending" category to back into my account there at Lucky Creek.

So I decided I was going to just play off what was in my account and have my account deactivated. I ended up winning $4500 and some change. I've tried to get on the "Live chat"

At the casino only to have a popup window say they were too busy and for me to leave my information, that someone would contact me. Still no replies to any of the emails since my initial request. I even tried to call and got a recording saying pretty much the same thing, too busy leave your information someone will contact you. I don't think I'm ever going to get my payout. There are no bonus" or promotions attached to my winnings. If you look in the "withdrawal" screen it shows "available to withdraw $4500 and whatever". I'm not sure what to do at this point. I'd really like to have my winnings.

I made a deposit of $50 via etransfer which was not shown in my casino account. I have tried talking with support on several occasions. The issue was escalated to the finance department yet the issue still is unresolved. At this point i just want my money back. I had sent them my bank statement showing that the etransfer went through and that the email i sent it to has autodeposit. The funds were taken from my account and the transfer was completed

I sent screenshots and my bank statement in pdf. Format to them twice and they are still saying that the funds didnt go through and that they didnt receive the etransfer even though i sent them proof of transfer screenshots showing the confirmation number and transaction number.

Hello I deposited on Lucky Creek casino on the 07 January this year. I played and won EUR 730.

I requested a withdrawal and received a generic email from them saying to send in documents. I replied to that email and attached the documents.

Since then I have sent them 3 different emails and they have not responded to none of them. I went on chat yesterday (15th) and after waiting o be connected to an operator I was disconnected and asked to leave a message.

I don't know what else I can do to get in touch with them and reclaim my winnings, can you please help me?

I deposited with Bitcoin. Made a withdrawal with bitcoin for $8000. Waited longer then the 48 hour waiting period. Contacted online chat and they told me i couldnt withdrawal my money via bitcoin. That i had to reverse the withdrawal, choose another method and wait the 48 hours again.

I deposited with bitcoin, i would like bitcoin back