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Lucky Creek Casino - They have never sent my winning money to my bitcoin wallet

UNRESOLVED

Complaint Info

Disputed casino

Lucky Creek Casino

Amount

$ 100

Posted on November 14, 2022

I have won more than 1000 but could only claim 100 since I have used a loyalty bonus which I understand. But even so, I am still waiting to receive my winning from Luck Creek Casino. I emailed and called to ask what happened to my winning withdrawal amount. They said they had already sent bitcoins to my wallet. The rep I spoke with told me to check my transaction history from Nov 3 to now. So I checked, and I didn't see any amount from them. I could tell because I received winning money from the other casino even faster than Lucky Creek, even though I could claim my winning even after winning at Lucky Creek Casino.

AskGamblers
Posted on November 16, 2022

Dear Lucky Creek Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.