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Lucky Creek Casino - Wired withdrawal to wrong bank


Complaint Info

Disputed casino

Lucky Creek Casino
Posted on October 19, 2023

Lucky Creek wired my withdrawal to the wrong bank. They did not use the wrong number that I provided and put on the wire transfer form. I do not know where they got the routing number they used.

The bank that received the wire rejected it on Oct 10th and Lucky Creek stills says they have not received it back. I initiated this withdrawal on September 26.

I will attach my wire form and there payout report. The routing numbers and location are not the same. Both banks were called first bank and trust but as of 2019 the bank they wired the money to is actually called Byline Bank

Posted on October 19, 2023

Dear @Jordanmagrum,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on October 23, 2023

Dear Lucky Creek Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.