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Blacklisted

Lucky Creek Casino is a brand operated under the Genesys Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Lucky Creek Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 19 Reviews
3.9/10
19 Reviews
Complaint Response 28 Complaints
4 days avg. 28 Complaints
What we like
  • Fast withdrawal times
  • Mobile-friendly
  • Live chat 24/7
  • Games proven fair
What we don’t like
  • Several country limitations
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lucky Creek Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luckycreek.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Mobile, Instant Play, Crypto Casino

Lucky Creek Casino is a Western-themed online casino that aims to pioneer a new age of online gaming. The casino is a part of the Genesys group, which has attained a surge in popularity in recent months with its selection of Saucify (BetOnSoft) games, Betsoft, Rival and Genii. Lucky Creek Casino is licensed in the jurisdiction of Curacao.

Restricted Countries and Territories

Players from Australia, Curacao, France, Germany, Hungary, Netherlands, South Africa, United Kingdom, United States, and Switzerland. are restricted from joining this casino due to stringent regulations.

Mobile Gaming

Players can take Lucky Creek Casino with them wherever they go and enjoy the benefits of mobile gaming. All they have to do is log into the casino from the mobile device and start enjoying their favourite games on the go.

Security and Fairness

No one wants to risk giving out personal data online to strangers. Lucky Creek Casino understands this common concern and has implemented systems to prevent it from happening. Any information sent to or from Lucky Creek Casino is protected with 128-bit SSL encryption. Additionally, the company uses a CSS standard for protecting its customers from fraud.

Another common concern shared by many online gamblers is whether or not they are getting a fair game. Due to the unregulated nature of the industry, it's a valid concern. To put any doubt at rest, Lucky Creek Casino is forthcoming with the nature of its games. Independent auditors conduct regular inspections of the software to test it for fairness. Lucky Creek Casino not only says this, but allows players to read the report for themselves straight from the homepage.

StallCation

Complaints

Read the complaints other players have left for Lucky Creek Casino. Learn more about complaints.

Show all complaints
Lucky Creek Casino - Withdrawal not received and not getting any straight answers

On 8/14 I made three withdrawal requests each totaling $10,000 for a total of $30,000. I received email confirmations for each of the withdrawals. On 8/15 I made two reversals, one for $1,000 and the second for $2,500. On 8/16 I made a third and final reversal for $1,500. Following that my statement was updated with three withdrawals in the amount of $9,000, $8,500, and $7,500 for a total of $25,000.

I had completed the verification information and provided all the information needed for wire transfers. On 8/22 I received a wire transfer from a BofA bank account with no references that would associate it to Lucky Creek for the amount of $1,460. Since I have never received a wire transfer for anything before, I assume it's from them, but the amount has no relation to any of the three withdrawals. Giving the benefit of the doubt I waited till 8/25 to contact them having not gotten to remainer of the funds and no emails explaining what that money that was wired to my account was for and it was reflected nowhere on my statement on the site.

I have chatted with support 5 times now and every time they tell me something different. In the first chat on 8/25, I was told that the finance department had reversed the withdrawals and was told there was nothing I could do about it. The operator could not give me a clear reason and provided no account of why I had received a wire for a random amount of money. When pressed to speak with someone in the finance department to get clarification I was told they do not speak with players but would give me the same answer. On 8/28 I contacted support again to find out what is the status of the remaining $23,540.00 that is due to me. After a long wait operator Shanley came back and told me they are still awaiting feedback regarding my query. Then they tell me that once they have the detailed feedback, they will revert back to me or leave clear communications should they not be on shift.

They then ask for my patience regarding the matter till they have received the feedback. 8/30 still have received no response to emails or any information at all I contact support again. This time I get Jason. I informed them that I have not gotten any response from my emails and that I am still waiting on information on the account for $23,540.00 that is due to me. Jason informs me "You should get the winnings reflected on your account by the end of the week" They then state "Congratulations! 9/1

The end of the week has arrived and no wires have been received in my account I contacted support again and this time its Kerry. I stated its the end of the week that no wire was received in my account and I still have received no response to emails. I restate the amount that is due to me. Kerry asks me to hold while they look through my account. After a good 10 min wait a new operator logs in Madison who states "It seems feedback has not yet been received" I reiterated that according to my conversation on 9/3, I was to have received the funds by today. Madison says "I am not sure why you were told that" and "We need to wait for financing to advise on how to move forward" then states "I do apologize for the delays. I asked when I expected this feedback and Madison stated "We can have feedback Monday at the latest". 9/4 Monday. I go to log into my account to see what the feedback was today as promised and to my surprise, my account is now suspended. I got support and when I questioned this there was just no response.

This is no small amount of money and mind you while I was originally waiting on my wire transfers, I continued to deposit money and play all on the premise that I was to be receiving $25,000 that I had won fairly. I of course would never have continued to give them money if they had informed me that they really were not going to be sending me my winnings as requested.

This is the part that really amounts to nothing more than fraud. I Luckily screenshot all conversations and all my statements as they don't have a way for you to download them in hopes of a speedy resolution to this.

staus Resolved
$1500

Complaint Statistics

Resolved 5
Avg. Amount $ 2,134
Avg. Complaint Duration 6 days
Avg. Response Time 4 days

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Player rating
3.9/10 19 reviews

Top reviews from our players

the bonuses are too good to be true.
I came to this casino from the add saying that you'll get $88 free no deposit bonus. FYI I came from Indonesia,
at the registration page, there were no notice or any info about Indonesian cant use this bonus.
So without knowing that, I played with those $88 which turn out to be a "bonus balance" which I'm not surprised about until the requirement of 3500$ been met, magically I finish that and ended up getting $176 "cash balance" and so I play with those 176$ and winning about $300, I know something smell fishy here and then so I ask the CS, and voila my winning of $300 will be void because "the breach from ToS" which I didnt get any prior notice.

I do not recommend this site. malicious as they might be.

Hi ANDIKSATR and AskGamblers, First and foremost we would like to thank you for your feedback, as we at the Genesys Club Casinos strive to achieve excellence through service and support. Regarding your review: Terms and Conditions need to be agreed to before an account is created. As per these Terms and Conditions, and specifically 8.10.10, players from Indonesia cannot claim Free Welcome Bonus Offers. Many Thanks, Genesys Club – Senior Host www.genesysclub.com

user avatar
Inactive user
1/10

I like to play and try my luck, you may see some winnings and support.

Prof. Cheaters, I am from Sweden, I won 100 us dollars from the no deposit. Got an e-mail saying congratulation for your winnings, you need to only verify your mobile and make a deposit of at least 20 us dollars.. Well I request a call from support (Fiona), everything was o.k and she said make a deposit of 20 us and claim your first deposit bonus, I did not want a bonus, I played without, and I won 155 us then I made a withdrawal.

48 hours pending period, after 72 hours, today I got a message saying they voided my winnings and refund my 20 us deposit to Neteller. Why? because I should choose my country currency Sek. Now they sent me a link to their hidden terms and conditions about currency. Now the question is: why you gave me a no deposit bonus in dollars. Why you accepted my withdrawal of 100 no deposit. Why you accepted my deposit in dollars. Why the support Fiona said to me at the tel. call deposit 20 dollars and she knew I am from Sweden? Why you accept Swedish players to deposit in dollars? The answer is very clear is if you lose then you lost, if you win then you can't cash out. Simpy those are cheaters, they just steel our money. I warn players to play to throw a cent at these fake casinos. Be careful.

Hi Johny.Z and AskGamblers, Thank you for your comments and bringing this to our attention. As you are aware when you register an account at any Casino you as the Player will need to agree to certain terms and conditions that both you and the Casino will need to abide by. The rules are set for very good reasons and not intended to create frustration but are rather guidelines on how to play at the casino. Regarding your issue, the Terms and conditions are clear in that players residing in certain countries must register that country of origin and choose the currency from that country. For example: US residents must register with their US address as well as choose USD as their currency of play. You can view the term directly - http://www.luckycreek.com/terms-conditions.aspx - Rule 3, 3.3. I do believe the time it took for you to receive the response regarding your incorrect currency was not as quick as it should have been and for this I must apologize as we do set high standards which we pride ourselves on. We will continue to make improvements to our delivery and our service. Thank you for your time and understanding. Yours sincerely James Matthews Genesys Club – Senior Host www.genesysclub.com Kind regards

user avatar

Good Support, nice Live-chat, wonderful Games, fair Bonus Offers!

All the Time the worst Paying Slots! I never saw such bad Payouts in a Row before!

Hi jubla2014, Thank you for your review. It is always great to hear the Casino Support is actively providing good service and of course that the Casino is providing wonderful entertainment. Of course not everything can be perfect but we will certainly strive to achieve this more often than not. So although you were not as lucky as you would of liked to be we are sure you will find luck soon. Best regards James Matthews Genesys Club – Senior Host www.genesysclub.com

user avatar

A great software plus a great casino making plus stack of amazing games that would be the result of Lucky Creek Casino! I’m so eager to write my reviews here even it’s simple cause for the knowledge of the other players that is not from the USA this casino was an “extinct” type of the few dignified casino that are still available for the US players! I love this casino and their desire to console players the excitement of this online casino will never forget by the players who will commit to give it a try!

If you’re familiar to “High Noon” Casino another US based casino that has a themed of western design and graphics we will see that Lucky Creek where it’s powered by Saucify is somewhere similar in graphical designs but distinct in how they manage the casino. For instance High Noon Casino’s reputation was poor compare to Lucky Creek that don’t have any gaming issues. That’s why this one was indeed become my home cause first it’s trustworthy second it have many feature rewards and bonuses like promotional bonus, loyalty rewards weekly offers and also freeroll tournaments yes they’re so exaggerating!

I don’t know why some people complain against Genesys Club where Lucky Creek was belong but for me I successfully conducted to withdraw three times and and won high winnings from their different slots for example my biggest winnings from “Small Soldiers” and it’s not so sophisticated to understand everything at Lucky Creek Casino.

Okay, above all there’s a disadvantage things that I must remind you from Lucky Creek Casino.The first thing is that they do have withdrawal schedules unlike the other casino that when you request your money they will process it for days this Casino do have weekly withdrawal schedule and that’s the poor thing on this casino. Another is that some of the bonus wagering requirements here was high and be sure that you’re ready to get the consequences of that bonus before getting it.

Hi MacdoniS, Thank you for your review of Lucky Creek Casino. We appreciate you taking the time to share your thoughts and valuable experience with one of popular brands. Lucky Creek gives players the thrill of a “Wild West” theme and always makes gaming fun and exciting! We are glad to hear you have won multiple times and received all your winnings. One thing I am happy to announce is that Lucky Creek Casino does processes winnings daily Mondays to Fridays. There is of course the conditional 48 hour pending period before any withdrawal is processed, but once that is completed your withdrawal gets paid without fail. All bonuses have a 40x wagering requirement but we do allow game play on all games to contribute to the wagering requirement. We look forward to seeing you back at Lucky Creek and hopefully you can rustle up some more great wins! Best regards James Matthews Genesys Club – Senior Host www.genesysclub.com

user avatar

They are powered by Saucify (Betonsoft) software and I decided to join them, because I was interested in their offer-150% deposit bonus and after that's taken you can claim 50 free spins. I signed up and contacted the live chat to ask if residents from my country can get it.

I was connected to a support person right away, which is nice that you don't have to wait at all. Support told me that I was eligible for this nice offer. I made the minimum deposit to get this bonus, which was 20 euoros. I got my 30 euros bonus immediately and with 50 euros balance I was ready to go.

I played Perfect Date slot. It has 30 paylines and I played it with 0.60eur bets per spin. Many spins were empty, but the ones that weren't gave me a little more than my bet wins, mostly 70-80 coins. I played it for about half an hour, didn't get any free spins features, but boosted my balance for few euros and then switched to Double Trouble. It is a quite new game. I placed 0.45 euro bets but I didn't have any luck with it and I lost half of my balance there.

Then I went to Sweet Success. A 50 payline slot with candies all over it. I’ve played this game before and it is one of my favorite games from Betonsoft I placed 1 euro bets per spin. I had a few successful spins, but mostly the spins gave 1/5 part of my bet, so eventually it led me to an empty account.
Later I used my 50 free spins .They were for Tomahawk slot, which is a 243 way slot and it got me 13 euros wins. After some quality time spent at Rise of Spartans I lost them too.

Although I haven't cash out from this casino, I think it is trustful. The live chat is great-easy to contact, fast and helpful. Casino has also download version, so the ones that don't like flash play can play at this casino too. The games are nice too and I think I will make another deposit there sometime.

Lucky Creek Casino is one of the Bet on Soft providers, which before they were my favorites. I am registered player. I can say at every Bet on Soft Casino, but not a depositor. I registered here long time ago and they were running some promotion for 25$ free chip when you join them. I registered, straight took the 25 fee chip and started to play.

The first and my favorite game from Bet on Soft Casinos is Age of Spartans, which I was playing many many times and have to say on this game I had only once luck to win something decent. Age of Spartans game didn't win me anything, so next step was to change the slot. My next game was Tails of NY, which is great game by me, because it has free spins feature and a bonus round. This game has won me about 10$, but that was not enough to wager the bonus, so I continued to play this game till I lost it all.

Lucky Creek Casino has gave me few other no deposit bonuses, even if I never deposited there, but I have never managed to wager the bonus from those free spins. This kind of casinos if you deposit,t hey will allow you up to 8 free spins or free chips to use and after you must deposit if you ant to continue to play. Well my story why I didn't deposit here, it's just because I created another account, but not by my mistake but FB mistake, once I tried to log in via FB and after that it looks like I had 2 accounts.

I talked to chat support to delete my other account and asked them if I deposit, will they guarantee me if I win something I wont have problems, well the chat support didn't want to answer me, they said it will be ok, but they can't give me no guaranties, well I don't want to deposit if they are not sure. I like this casino, but I stopped playing there since then. They have great promotions and a lot of free spins for their depositors, so by me they are good casino.

For the month of June funding is taking longer than in prior months. Just notice the post Casino out of money. Funding has been promised to me on two occassion but not received it yet. Made withdrawal early part of June. Waiting to see if funding takes place.

Lucky Creek Casino

Lucky Creek Casino is a casino in the Genesys group of casinos, which includes Mandarin Palace, Lucky Creek, Treasure Mile, Wiz bet, and Grande Eagle Casino.It also uses Bet on soft Software. Lucky Creek is one of if not the only Bet on soft casinos that not only offers the software download, but also allows you to play to on the website itself, through flash players.

Bet on soft, has one of if not the best forms of software that is available to players who live in the United States of America. It has a lot of different slot games, ranging from one line classic slots, to five line classic slots, to nine line video slots to fifty line video slots, to multi way winning video slots such as Road Trip Max Ways where you have two hundred and forty plus ways of winning, the slots also have cool three dimensional graphics. On top of the wide variety of slots they offer, they also offer multiple forms of Black jack, from single deck black jack, to Atlantic City Blackjack, all the way to Vegas Blackjack and Vegas Black Jack Deluxe Edition. They also have progressive games such as one line, and fifteen line Dream Wheel Slots, and a vast array of video poker games, that allow you to play one handed, ten handed, and fifty two handed, with a progressive video poker game called Rocket Jacks, that pays a progressive jackpot if you hit a royal flush. They also have double, triple bonus poker, deuces wild, bonus deuces wild, and deuces and jokers .Lucky Creek also has all a great selection of table games and scratch offs. Lucky was the third or fourth casino I played under Genesys, using a code for free spins I won $25 playing Fist full of Dollars.

I ended playing Roll Up Roll Up, I ran good, hitting a silver medal, and getting to the bonus round, I even made the play through, but just like every casino I seem to play once I make the play through I can’t win anything else, I blew it all on Blackjack, Video Poker, 2 escorts and 8 ball lol jk, but I did lose it all as soon as I made the play through, my 20 wasn’t ever good on black jack and I was lucky to even get a jacks or better pair, I doubt any of these casinos are truly random generated but that’s why I mainly use free chips. AskGamblers has a match offer using this link http://www.askgamblers.com/casino/lucky-creek-casino-review-r4220.

Rating 9 /10


I seem to have good luck at lucky creek

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