On 8/14 I made three withdrawal requests each totaling $10,000 for a total of $30,000. I received email confirmations for each of the withdrawals. On 8/15 I made two reversals, one for $1,000 and the second for $2,500. On 8/16 I made a third and final reversal for $1,500. Following that my statement was updated with three withdrawals in the amount of $9,000, $8,500, and $7,500 for a total of $25,000.
I had completed the verification information and provided all the information needed for wire transfers. On 8/22 I received a wire transfer from a BofA bank account with no references that would associate it to Lucky Creek for the amount of $1,460. Since I have never received a wire transfer for anything before, I assume it's from them, but the amount has no relation to any of the three withdrawals. Giving the benefit of the doubt I waited till 8/25 to contact them having not gotten to remainer of the funds and no emails explaining what that money that was wired to my account was for and it was reflected nowhere on my statement on the site.
I have chatted with support 5 times now and every time they tell me something different. In the first chat on 8/25, I was told that the finance department had reversed the withdrawals and was told there was nothing I could do about it. The operator could not give me a clear reason and provided no account of why I had received a wire for a random amount of money. When pressed to speak with someone in the finance department to get clarification I was told they do not speak with players but would give me the same answer. On 8/28 I contacted support again to find out what is the status of the remaining $23,540.00 that is due to me. After a long wait operator Shanley came back and told me they are still awaiting feedback regarding my query. Then they tell me that once they have the detailed feedback, they will revert back to me or leave clear communications should they not be on shift.
They then ask for my patience regarding the matter till they have received the feedback. 8/30 still have received no response to emails or any information at all I contact support again. This time I get Jason. I informed them that I have not gotten any response from my emails and that I am still waiting on information on the account for $23,540.00 that is due to me. Jason informs me "You should get the winnings reflected on your account by the end of the week" They then state "Congratulations! 9/1
The end of the week has arrived and no wires have been received in my account I contacted support again and this time its Kerry. I stated its the end of the week that no wire was received in my account and I still have received no response to emails. I restate the amount that is due to me. Kerry asks me to hold while they look through my account. After a good 10 min wait a new operator logs in Madison who states "It seems feedback has not yet been received" I reiterated that according to my conversation on 9/3, I was to have received the funds by today. Madison says "I am not sure why you were told that" and "We need to wait for financing to advise on how to move forward" then states "I do apologize for the delays. I asked when I expected this feedback and Madison stated "We can have feedback Monday at the latest". 9/4 Monday. I go to log into my account to see what the feedback was today as promised and to my surprise, my account is now suspended. I got support and when I questioned this there was just no response.
This is no small amount of money and mind you while I was originally waiting on my wire transfers, I continued to deposit money and play all on the premise that I was to be receiving $25,000 that I had won fairly. I of course would never have continued to give them money if they had informed me that they really were not going to be sending me my winnings as requested.
This is the part that really amounts to nothing more than fraud. I Luckily screenshot all conversations and all my statements as they don't have a way for you to download them in hopes of a speedy resolution to this.
