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Lucky Creek Casino - Delayed withdrawal and casino took 1000 off the top

UNRESOLVED

Complaint Info

Disputed casino

Lucky Creek Casino

Amount

$ 3755

5 months ago

I was lucky enough to win 3755$.

I was excited and cashed out. I was told it would take 48 hrs for Lucky Creek to release the funds.

I sent in all the required documentation, being it was my first time.

After 48 hrs I saw a withdrawal was pending for 3755, after the withdrawal went through they only sent it through for 2755.

So I won on 11/11. I reached out to them to ask them why they took 1000 off the top and I couldn't get a straight answer. I received an email on 11/13 telling me I would get my wire withdrawal in 3 days. Three days came and went. Including a weekend. So I reached out to them again and they told me it's coming. Probably within 7 days excluding weekends. It is now 11/19 and I have seen nothing.

I was also told the max I can get paid out is 1000. So where does the 2755 go????? This is absolutely ridiculous and I want what I rightly deserve.

Please help!

My bank shows nothing pending.

AskGamblers
5 months ago

Dear Lucky Creek Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.