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LevelUp Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 258 reviews
Complaint Response 12 complaints
1 day avg. 12 complaints
What we like
  • Excellent choice of payment methods
  • No payment fees
  • 24/7 live chat
What we don’t like
  • Support available in English only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LevelUp Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.levelupcasino.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports
VIP / Loyalty Program
VIP Program, Loyalty Program
Mobile Apps
Android
Social Platforms
Telegram

General Information about LevelUpCasino

LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino. 

They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.

Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page. 

We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.

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Complaints

Read the complaints other players have left for LevelUp Casino. Learn more about complaints.

Show all complaints
LevelUp Casino - They allowed me to play and refused refund
I am submitting this complaint against LevelUp Casino due to misleading information provided by their live chat support, which directly resulted in a financial loss of 1,000 EUR.

Before continuing to play, I contacted LevelUp Casino’s live chat support to explicitly ask whether I had any second or duplicate account registered in their system.

The support agent clearly confirmed in writing that no additional account existed and that I could play without any issues. I have provided screenshots of this conversation as evidence.

Based on this explicit confirmation, I continued playing in good faith. Following this confirmation, I incurred losses totaling 1,000 EUR.

Only after these losses, I contacted support again to ask about the status of my verification, as I intended to continue playing. At that point, no warning was given that my account was at risk or under investigation for multi-accounting.

Shortly afterward, my account was blocked and I was accused of multi-accounting. The casino now claims that their system later detected linked accounts based on IP address, device data, or other technical indicators.

This situation is unfair and contradictory. If a violation truly existed, it should have been identified before I was explicitly informed that no second account existed and that I could continue playing.

Allowing me to play after providing this confirmation and only taking action after losses occurred places the responsibility with the casino, not the player.

LevelUp Casino refuses to refund my losses and relies solely on general Terms and Conditions, while ignoring the written confirmation provided by their own support team, which I relied upon when deciding to play.

I have submitted screenshots of the live chat conversation proving that I was told no duplicate account existed and that playing was permitted.

I therefore request a refund of 1,000 EUR, representing the losses incurred after the casino explicitly confirmed that no second account existed, or a fair resolution acknowledging the casino’s responsibility for providing misleading information.
staus Resolved
€960

Complaint Statistics

Resolved 10
Avg. Amount $ 2,370
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 258 reviews

Top reviews from our players

Fun casino and good games. I'm a huge fan of slots and they have quite the selection. As well as plenty of new player and returning player bonuses. 👌$$$

Nothing they are absolutely terrific in all ways. I would play here anytime. Awesome casino and I give it 10 stars. Super fun place to play at. 👍👍👍👍👍👍

Dear GROBOTNIK, We greatly appreciate such a positive review of our casino! Our team is happy to realize that you enjoyed our bonus offers, selection of games and the gameplay overall. We always endeavor to come up with something new and exciting for our players. Stay tuned! Warmest regards, LevelUp Casino Team

user avatar

It has a very nice layout and a massive variety of games to choose from, quick and Friendly customer service and fluid gameplay. Healthy deposit bonus to choose from.

I can honestly say there isn't much about this site to a fault when you compare it to the list of casinos that have many. Really don't have any issues at all.

Dear JAMIECOLE, Thank you for your kind words about our site. We appreciate your positive feedback. We are really thankful for mentioning our friendly and helpful support team, and a great selection of games. Furthermore, we are pleased to hear that our deposit bonuses appeal to you. Hope to see you again and again! Our team wishes you a superb time in the casino and lots of luck. Kind regards, LevelUp Casino Team

user avatar

Enjoyed the generous variety of games available this site also has effective payouts. I have recommended this casino site to family and friends and a few have had success with wins one even had a jackpot. Love this casino it’s my favourite by far.

Nothing to dislike it’s not let me down and no glitches. Family and friends have had no negative to suggest anything in the dislike comments the staff are easy to communicate with as well no doubt there are somethings that one may dislike so far nothing from to complain about.

Dear LIKEANDSAND, We sincerely appreciate such a positive review! The players of our Casino are extremely valued, and we always try to provide every gamer with an excellent service. We are very happy to hear such kind words about us. Moreover, we are really pleased to hear about a large variety of slots to play and your great experience with the withdrawals. Thank you for recommending our casino! May good luck and fortune always be on your side. Our team hopes you will continue to enjoy playing with LevelUp. Warmest regards, LevelUp Casino Team

user avatar

Great casino with many slots, deposit is easy and withdrawals are fast! beautiful interface and design! I like the easy process of depositing money.

Vpn login problems! Other than that it is a great site and very fun, and I would like to add other languages. And more than the payment system, otherwise there are problems.

Dear DJ5353, Our team is grateful for such a high rating of our casino! We are very happy to know that you have enjoyed playing our games as well as using our website. Hope you continue receiving unforgettable impressions and emotions from the playing process in our casino. Our team works tirelessly 24/7 to provide each player with reliable and high-quality support. Feel free to contact us, we are always ready to give you a hand with any issue! We wish you amazing time in our casino and incredibly big winnings! Warmest regards, LevelUp Casino Team

user avatar

Great work of the staff, and great bonuses. Good providers and games, spend very good time free on this site. Like it all basically.

Dear KAPKOX, Our team is flattered by the fact that you enjoyed our bonus offers, selection of games and the support team. We always endeavor to come up with something new and exciting for our players. Stay tuned! Sincerely wish you the best of luck and lots of winnings! Warmest regards, LevelUp Casino Team

user avatar

Level up casino has excellent service and easy to use. And there is a chance to win not like others gives u free and gives back nothing! Games are impressive a graphic is nice.

Dear LAMOUR90, Thank you for your feedback. We are glad that you like our services and overall everything. The support team is available 24/7 to provide you with qualified assistance if needed. We hope that playing in our casino will continue bringing you only positive emotions and great winnings. Warm regards, LevelUp Casino Team

user avatar

Very easy site to understand and enjoy...the games are a slot of fun and exciting... I like the easy process of depositing money also...I'm still yet to find out how fast the withdrawal process is

I do not have slot of dislike for this great site...maybe more games would be great.....and also a nice big win would be good so I can assess the withdrawal process.....
Other than that it is a great site and very fun

Dear GRIMMZ, Thank you for sharing your experience with the community! We are genuinely glad that you like our games and straightforwardness of our website. We always strive to do our absolute best to ensure that every player is happy when playing with us. Likewise, we would like to tell you that we are working hard to make LevelUp even more exciting place to spend time. Keep an eye on it! May good luck and fortune always be on your side! Warmest regards, LevelUp Casino Team

user avatar

I love the amount of opportunity that the casino has to offer 50 free spins just for voting is pretty bloody awesome
Not too many around that will look after their customers.

Dear LEELEE6116, Thank you for your review on LevelUp casino! We will go on working hard to satisfy our players. It is good to know, that you are satisfied staying with us. Wish you all the best! Kind Regards LevelUp Casino Team

user avatar

There isn't any dislikes about LevelUp casino. It's better than the rest of the casinos and every casino should have as many games as LevelUp casino and should have as good quality games and excellent quality gaming graphics as this casino.
They are fast easy simple and just better really.
That’s the only word I have for it - BETTER!.
Instant withdrawal and it’s just easy simple quick to find little things you find hard to find on other confusing casinos. I VOTE LEVELUP I really love how much different types of games there are to choose from and great layout. And how good the quality of games there are and the gaming graphics are excellent.

No there isn't any dislikes about LevelUp casino.
It's better then the rest of the casinos and every casino should have as much games as LevelUp casino and should have as good quality games and excellent quality gaming graphics as this casino.

Dear MONGOPUPPE, Thanks for your kind words about our casino and pointing out that you like the appearance of our casino. It is such a pleasure for us to hear that the design of our slots appeals to you. We hope you will find your favourite game that will bring you an exciting experience and lots of luck Our team wishes you a wonderful pastime in the casino, success, and big wins. Hope to see you again and again. Warm Regards LevelUp Casino Team

user avatar

No there isn't any dislikes about LevelUp casino. It's better than the rest of the casinos and every casino should have as many games as LevelUp casino and should have as good quality games and excellent quality gaming graphics as this casino.

Dear RICHOLLY, We are really impressed by your review! Thank you for being with us. Our team is glad to know you had a pleasant experience playing on our site. We always aim to provide rapid and precise service to make sure that every player's request is looked into professionally. Wish you all the best! Sincerely, LevelUp Casino Team

user avatar

LevelUp Casino News

Read all news about LevelUp Casino, check for updates and stay tuned for exclusive bonuses.

Celebrate October With 12 Festive Bonuses in Our Wurst Promo Ever
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What do you get when you combine all the colours of early autumn with the best online casino deals? Mix ‘em together, and you get the Wurst Promo Ever!From 27 September to 7 October, you can take up to 12 bonus deals at some of our finest online casinos and enjoy the chill cosiness of our favourite season!1 Season, 10 Days, 12 Bonus Deals!Against the background of pretzels falling gently from the sky and the cheerful accordion melody, we invite you to the Wurst Promo Ever:From 27 September to 7 October, explore the selection of 12 festive bonus deals!Whether you like a solid welcome bonus in the style of Bratwurst or the more elusive yet exclusive Weisswurst casino deal, these 12 online casino are definitely serving it, so...Join Our October Festivities!You know the date and the time, so it'd be a shame to miss it! Grab a moment of your time until 7 October and fest-up in our absolutely, definitely, die wurst campaign ever!Good luck!

Join LevelUp's Cake Bonanza and Get a Birthday Cash Bonus
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LevelUp Casino is celebrating its birthday, and the big cake is making them sugar-high! But the casino has no intention of hoarding all the cake for itself and instead wants to give everyone the chance to slice it open for some sweet, sweet cash!From 5 to 25 September, you can bet and save at the same time, filling up the piggy bank and cracking it open once it's full! Let's see how!The Piggy Bank Is Waiting to Be OpenLet's start with the basics: what is Cake Bonanza, and how does it work?It's a month-long celebration at one of the finest online casinos, and you are all invited to take a slice of cake! It's a thrilling savings game where the more you bet during the week, the bigger the piggy bank gets!The cash bonus is valid for 72 hours with a wagering requirement of x10 and a maximum win of $1000!Once it fills up, you can break it open and get your cash bonus! You will know when to smash it once the progress bar fills up, so keep an eye on it!Visit LevelUp Casino and Start Filling the Piggy BankIf you're not a member, we suggest you try LevelUp for their fantastic player reviews, excellent choice of payment methods, zero payment fees and 24/7 support.You can start your journey there by activating the welcome bonus.

Level Up with LevelUp Casino's Loyalty Program and Win Free Spins
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We know not all casino names are literal but… in the case of LevelUp Casino you really can level up! In fact, their brand-new loyalty program comes with several cool quirks that you’ll be pleased to learn all about and start taking advantage of. How does “additional opportunities to win Free Spins” sound? That and more awaits in LevelUp’s new loyalty program.Ready to dive into the intricacies of the program with us? Let’s go!How Does the LevelUp Casino Loyalty Program Work?As soon as you’ve made your first deposit you’re part of LevelUp’s loyalty program. How does it work? Why, you play with real money and earn redeemable comp points. Then, as you continue to play casino games at LevelUp Casino, you’ll be earning more comp points, casino bonuses, and other prizes and rewards.After registering at LevelUp Casino, you can go through the “Welcome, newbies” missions at your own pace!For the first 60 days after registering at LevelUp Casino, you’ll be able to go through 15 different “Welcome, newbies” missions all at your own pace. In order to complete the missions, there are various actions to do, such as verifying your email, making deposits, and playing certain casino games, just to name a few. As you further move through these missions, you’ll be able to learn additional comp points and even no deposit Free Spins! Just remember: only real money bets count in the missions.Additionally, always make sure to read LevelUp Casino’s Terms and Conditions and know exactly what you need to do in order to redeem these prizes.Sign Up at LevelUp Casino and Good Luck!Ready to give LevelUp Casino’s brand-new loyalty program a go? Head over there, register for an account, start earning your comp points and… good luck!

AskGamblers Wishes You a Happy Easter
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Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.

Xmas Just Got More Wicked: No Deposit Spins for All!
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Merry Christmas, one and all!We hope you’ve had the wickedest ol’ time hanging out with us (and naughty Christmas characters) these past 12 days at 12 perfectly cheeky online casinos, that you’ve signed up using their exclusive welcome bonuses and that you’ve had a lot of fun spending their Free Spins!But… just as we promised, the celebrations aren’t over yet. In fact, when else should we shower you with treats if not Christmas day?That’s right; just today, 25th December, you’ll be able to snag a bunch of no deposit Free Spins at seven casinos that have already been generous with their Wicked Xmas offers. Talk about a very merry Christmas!So, let’s not dilly dally anymore; let’s see what exactly you’re gonna find in your Christmas stockings today! Have Yourself a Merry Christmas with No Deposit Free SpinsHo, ho, holy no deposit Free Spins!Here’s a list of all the no deposit bonuses you can get today only with bonus codes (where necessary) and the most important details you should keep in mind when redeeming the offers.LevelUp Casino:50 Free SpinsBonus code: XMAS50Game: Snow Coin: Hold the Spin slot (Gamzix)Wagering requirements: 70xMax bet: €1Max cashout: €50 Sloterra Casino:50 Free SpinsBonus code: ASK50Game: Twin Fruits of Santa slot (Mascot Gaming)Wagering requirements: 35хMax bet: €10 Max cashout: €50ZenCasino:50 Free SpinsBonus code: ASK25DFSGame: Rock Star Santa MultiMax slot (Yggdrasil Gaming)Wagering requirements: 15хSkycrown Casino:200 Free SpinsBonus code: ND200Game: Aloha King Elvis slot (BGaming)Wagering requirements: 40xMax bet: €1Max cashout: €50Beastino Casino:30 Free SpinsNo code neededGame: Naughty Nick's Book slot (Play'n GO)Fresh Casino:50 Free SpinsBonus code: ASKGAMBLERSWagering requirements: 45xiLUCKI Casino:No code neededGame: Elvis Frog in Vegas (BGaming)Wagering requirements: 50xMax cashout: C$50As always, come hang out with us at our dedicated forum thread, and more importantly, have a very happy Christmas from all of us at AskGamblers! We wish you all the luck and hope you have fun spending your very own no deposit bonus treats this holiday season!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
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Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!
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It's the most wonderful time of the year and Santa Claus is busy packing his bags, overflowing with marvelous casino bonuses!As we countdown days to Christmas, join us from 12-25 December and take a Stocking Surprise in the form of a fresh bonus offer every day at one of our 12 cherry-picked online casinos!An Offer a Day Keeps the Cold Away!You know we celebrate Christmas at AskGamblers in style: with jingle bells on and loads of Christmas cheer everywhere, sharing with you our most exclusive offers at 12 online casinos, each more astonishing than the next and carefully curated for your tastes.Each casino brings a daily offer to make this a time of unforgettable festivity!Visit us every day until Christmas and make the most of this time of selfless giving!Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!The last day of our Christmas promo takes you to LevelUp Casino for your Stocking Surprise bonus.The offer is just what you need to bring on the Christmas cheer: For a minimum deposit of €20, you will get 200 Bonus Spins credited to your account for Christmas of Pyramid slot!The offer is activated using the code XMASLVL and has 20x wagering requirement.A Stocking Full of AG Coins!The festivities end in our Forum, where you can win one of the 12 AG Coins worth €100 each!Join the conversation in our Christmas 2022 forum thread to participate in the AG Coin Giveaway. All it takes is to share your email and country, and voila! Remember that you cannot choose which casino to play at, but you'll be appointed one as the prizes are picked out randomly.Merry Christmas!

LevelUp Casino Has Reserved a 130% Bonus for AskGamblers Members
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