- Excellent choice of payment methods
- No payment fees
- 24/7 live chat
- Support available in English only
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LevelUp Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about LevelUpCasino
LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino.
They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.
Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page.
We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins None
Payment Information and Options at LevelUpCasino
When you play at Level Up Casino, you can deposit and withdraw using various options, including fiat and cryptocurrencies.
The minimum deposit and withdrawal amount range between $10-$20. You can view this information on the cashier page when you make the transaction. You’ll also be pleased to know (except for bank transfers) that there are no payment fees. You will not currently be charged to deposit or withdraw from your account.
Maximum deposit limits are in place, but the payment processor sets these. The amount you can withdraw has limits set by the casino too. You can withdraw €3,000 per day, €7,500 per week and €15,000 per month.
The casino aims to process all withdrawals as quickly as possible. However, their terms and conditions state that this could take up to one day. Sending your verification documents as soon as possible could speed up the process.
Games at LevelUpCasino
You can enjoy more than 4500 games at the casino, so it’s no surprise when we say there are thousands of online slot games! But it doesn’t end there.
You can enjoy various table games, casual games, live casino games and more. If you are a crypto user, the games lobby is player-friendly too. You can quickly jump to the BTC section, where you have instant and seamless access to some of your favourite games.
If you want help narrowing down your search results so there are fewer games to look at but more of what you like, take a look at the providers' drop-down menu. The feature lists the providers alphabetically so you can quickly and easily access your favourites.
Other than that, there are no further filtering options. However, there is a search engine. If you have a game in mind, start typing it into the search engine and let it find the game in no time.
Visit the live casino game section if you’re looking for more action. There are plenty of live casino games to keep you entertained, thanks to providers like Evolution Gaming and Lucky Streak.
LevelUpCasinos Commitment to Responsible Gambling
If you are having issues with your gambling, it’s time to use the responsible gambling tools that LevelUp Casino has in place. We have listed the tools available to you above. Questions regarding these tools have also been answered on the casinos' FAQ page.
To assist you in gambling responsibly, they offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, or spend in one game or your account activity. This functionality can be accessed within your account in the “Personal Limits'' section. The support team is also trained to help by email if you have any questions.
If you want to self-exclude, you must email the casino so they can block access to your account. You can stop for some time or forever.
More information is also available at the casino regarding how to seek external help and the protection of minors.
Customer Support at LevelUpCasino
The casino has every angle covered regarding customer service. You can use their live chat feature, which is open 24/7 and can speak to friendly and professional customer service agents. Unfortunately, they can only speak in English, but you can use translation sites if you speak a different language.
You can also send your questions to the casino via email, and they aim to respond as quickly as possible.
When you visit the site's support section, you will see an online contact form. You can use this as another route to contact customer services. However, live chat is the quickest.
Another thing we liked was their FAQ page. They have carefully thought out FAQs and have covered topics including Bonuses, Deposits, Withdrawals, and Responsible Gambling. There is a chance the answer to your question is on these pages, so it is worth checking to save you from having to contact support.
Complaints
Read the complaints other players have left for LevelUp Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Loulouluck, Thank you for sharing such a thoughtful and detailed review. We are delighted to hear that your experience at LevelUp Casino has been exceptional, from seamless gameplay to prompt withdrawals. We especially appreciate you recognizing Stella’s efforts. We are proud to have her on our team, and it’s wonderful to know that her attentiveness, professionalism, and personalized service made your VIP experience memorable. We will be sure to pass along your kind words, as feedback like yours is truly valued. Thank you for your recommendation, and we’re pleased to have you as a member of our community. Should you need any assistance, please don’t hesitate to reach out. Enjoy your gaming and best of luck! 🎰✨ Kind regards, LevelUp Casino Team
Level up is a great game to play, it offers a lot of bonuses and monthly bonuses, then game bonuses, I like it in that sense. It offers a weekly cash back when you deposit over 150 a week.
When I signed up, everything was fine, but then it asked for more information that I had already sent in to them. You have to wager your deposit amount regardless of a bonus or not, but my most recent issue is I withdraw through e-transfer, supposed to be only 3 hours, I gets an email stating 3-5 days, then I sent them messages they said up to 7 business days, its been after 7 business days and still no money, asking me for my bank statements after making me wait this long. Then you run into the issue of your name needing to be imprinted on your bank card, which a lot aren't, and your card number doesn't show on your statement. Had withdrawal issues a few times now for no reason now. Don't fall for the referral bonus either, I had 3 different people sign up, follow the steps, and never did get the referral.
Dear OliveViper89, Thank you for sharing your concerns. While we are unfortunately unable to identify your account based solely on a forum message, we would still like to address each of the issues you mentioned and provide clarification on how these processes typically work for all players on our platform. We completely understand how inconvenient repeated requests for documents may feel. However, it is important to clarify that: According to international AML/KYC regulations, additional or updated documents may be required at any time, regardless of previously submitted materials. This applies to all players and is not tied to any specific situation. Bank statements without a cardholder’s name or cards without an imprinted name unfortunately cannot be used as proof of ownership — this is a requirement from financial institutions, not an internal casino rule. Sometimes verification systems trigger re-checks automatically when: - patterns of deposits/withdrawals change, - the payment provider flags a transaction for additional review, - or documents do not clearly prove ownership. These procedures exist solely to ensure that funds are paid out securely and to prevent unauthorized use of financial instruments. Withdrawal timeframes shown on the website reflect standard conditions, but delays may occur when: - verification is not fully completed, - payment providers request additional checks, - or a withdrawal is moved to manual review for compliance reasons. This can result in emails showing 3–5 days, while Support may clarify that the extended timeframe is up to 7 business days. Such extensions do not indicate rejection — only that the transaction has entered a deeper verification stage. We understand this may be frustrating, but these checks are mandatory to ensure safe withdrawals and compliance with financial regulations. We would also like to highlight that some payment systems require a minimal wagering of the deposit even when no bonus is used. This is a standard industry practice designed to: - prevent misuse of payment methods, - ensure that deposits are used for gameplay, - and comply with anti-fraud requirements. This rule is publicly available in our Terms and applies consistently to all players. Referral rewards are credited only when all referral conditions are met, including: - successful verification of the referred account, - completion of the required deposit, - activity and wagering requirements, - absence of duplicate accounts or VPN inconsistencies. If any part of the required process was not fulfilled by the referred players, the bonus cannot be issued. We always advise referees and referrers to ensure all steps are completed to qualify for rewards. We want to reassure you that our platform operates strictly within regulatory and compliance frameworks. This means: - no withdrawals are withheld without regulatory justification, - verification procedures are the same for all players, - and every request for documents is tied to mandatory security standards. We appreciate you sharing your experience, and while we cannot access or comment on individual accounts via forum channels, we strongly encourage you to continue communication through our official Support Team, who can securely review the situation once your identity is confirmed. Thank you for your understanding and for giving us the opportunity to clarify these procedures. Kind regards, LevelUp Casino Team
Fast withdrawal for Fiat currency I guess
Don't have anything positive to say other than that, I guess I could say I like the colors on the website and thats pretty much it.
After a good win on a Pragmatic play slots, the next day suddently all pragmatic play slots would not load at all I found that very weird.
I just feels like they completely shutted off RTP on my account after that win, ended up losing 3k straight without anything in returns felt like it went straight to them
The support chat is not helping at all with the pragmatic play issues, telling me that it could be because of Region, i am in Quebec where on any casino i played at pragmatic were always loading/working perfectly fine.
Dear Kanthal, Thank you for taking the time to share your thoughts and highlighting the positive aspects of our platform. We truly value your feedback. We understand that you have encountered some issues with Pragmatic Play slots and we apologize for any frustration this may have caused. It is possible that the temporary unavailability was due to scheduled maintenance or a brief downtime on the provider's end. These interruptions are rare and usually short-lived, and not specific to individual accounts. We would like to address your concern about RTP (Return to Player). Please note that RTP is a predetermined percentage set by the game provider and cannot be altered by us or any other casino operator. You can always check the exact RTP for each game within the game itself, usually in the info or help section. We are sorry to hear that your recent experience with our support team was not helpful. Your feedback will be passed on to ensure that we continue to improve the assistance we provide to our players. If you encounter any further issues or have any additional questions, please do not hesitate to contact us. We are always here to assist you. Kind regards, LevelUp Casino Team
They have a high rating on ask gamblers.
Good layout of the site which is easily navigated
Support is responsive but uses prepared responses and tries to get you off of chat as soon as possible
Canadian customers and especially Bank of Montreal customers beware as they will not accept Documents relating to Mastercard debit deposits. Bank of Montreal statements and online service are not configured properly for Verification of payments. LevelUp financial department refused to verify my account even though I uploaded bank statements, screenshots of bank transactions, and proof of Mastercard issued to me. They said not good enough. They said that my Mastercard debit card # has to be visible along name address etc. This is not an option with my bank statement or online bank site. The card # is not shown on the site which is similar for all the millions of BMO customers. My account was unverifiable so I lost $2800 and closed my account. I consider their behavior fraudulent. If you run into any problems you will not get your money. Please beware of this company's strict verification policies that they will not compromise.
Dear Deeabloo, Thank you for taking the time to share your experience with us. We are truly sorry for any inconvenience caused by the verification process. We understand how frustrating it can be when things do not go as smoothly as expected. Please allow us to clarify the situation for you. Our verification policies are in place to ensure the security of all transactions and to comply with regulatory requirements. Unfortunately, the documents you provided did not meet our verification criteria. We require documents that include your full name and card number in order to confirm that the payment method belongs to you. We understand that some banks may not display full card details on statements. In such cases, we recommend reaching out to your bank to request a document that includes this information. Additionally, please note that we are unable to accept PDF files. All documents must be uploaded as clear photos for verification purposes. We apologize for any inconvenience this may have caused you. If there is anything else we can do to assist you, please do not hesitate to reach out to us. We are here to help and want to ensure that your experience with us is a positive one. Thank you for your understanding and cooperation. Kind regards, LevelUp Casino Team
Been with level up casino for 3+ years. The more I progress through the vip levels the worse it's become. I've been now deemed a bonus hunter and have had all bonuses removed. I've also gotten 2000CP points to get to next level and got rewarded $2.50. Yet each CP earned only goes to my level Metre not to retain my vip status. Why have casinos sting you for accepting bonuses THEY OFFER YOU?? Then PUNISH YOU FOR ACCEPTING THEM
Dear Cruisey8181, Thank you for providing us with your feedback. We apologize for any frustration you may have experienced. We highly value our loyal players, such as yourself, and we want to address any concerns you may have. We regret to inform you that, due to the high bonus percentage you received, bonuses are currently unavailable to you. However, this is only a temporary measure and may change if you choose to play without using bonuses for a period of time. We have previously provided detailed information about this process and we encourage you to follow the steps outlined in order to return to a normal bonus rate. We would also like to mention that our VIP Manager had a conversation with you last week and took the time to pass on your feedback to our team. We appreciate your input and are constantly working to enhance the player experience. In regards to your CP points and rewards, we strive to make our loyalty program transparent and rewarding. If you feel that the rewards are not meeting your expectations or if there is any confusion about how CP points contribute to your VIP status, please do not hesitate to reach out to us. We would be more than happy to further investigate this for you. If you have any additional concerns or questions, please feel free to contact our customer support team directly. Your feedback is extremely valuable to us and we are dedicated to ensuring that you have the best possible experience. Kind regards, LevelUp Casino Team
LevelUp casino is one of the best apps out there. And u get too have a personal vip manager 24/7 behind your back it’s amazing 💯 amazing I've been playing on this app over two years and never had any issues or problems. And if a problem or issues happens or vip manager will sort it out for you immediately.
Dear Joseph78, Thank you for your kind words and for being a loyal player at LevelUp Casino for more than two years! We are delighted to hear that you have had a positive experience and that our VIP manager has been able to assist you whenever needed. Our main focus is to provide exceptional service and support to our players, and we are thrilled to know that our efforts have made your gaming experience enjoyable. Your feedback is highly valued, and we are committed to continuously offering you the best possible experience. If you ever require assistance or have any inquiries, please do not hesitate to contact us. Our team is available 24/7 to assist you. Kind regards, LevelUp Casino Team
I play slots on a lot of different online casinos but honestly Levelup casino is the best by far. Excellent support team who try and solve troubleshooting areas you don't understand and give their best to lead and guide you back on the right path again. Just to mention personal managers who are assigned to you are totally amazing. Their customer care I really do think, goes the extra mile than other online casinos sites I have.
Thank you Levelup casino for providing me with a personal online casino manager who is doing a wonderful job 10/10 👏
Just one verification process procedure said" screenshots etc were allowed, I sent it through and a verification decline message said No screenshots were allowed.
Dear helicrane, We are delighted to receive your wonderful review and to have you as a loyal player at LevelUp Casino. It brings us great joy to hear that our support team has provided you with a positive experience and that our personal managers have been instrumental in assisting you with any challenges you may have faced. Our goal is to always go above and beyond for our players, and we are thrilled to know that our efforts have made a difference for you. We apologize for any confusion you may have experienced during the verification process. To clarify, we only accept photos of documents in JPG, PNG, PDF, and HEIC formats with a maximum file size of 2MB. Unfortunately, scanned documents cannot be accepted. We appreciate your understanding and cooperation in this matter. If you have any further questions or require assistance with the verification process or any other matter, please do not hesitate to contact our support team. We are always available to help and ensure that you have the best possible experience at LevelUp Casino. Thank you once again for your kind words and for being a valued member of our community. We are committed to providing you with exceptional service and top-notch gaming entertainment. We look forward to continuing to serve you in the future. Sincerely, LevelUp Casino Team
An immersive gaming experience awaits at this top-rated casino, where excitement and rewards collide. With a sleek design, diverse game selection, and generous bonuses, this casino is a true gem for both new and seasoned players. A must-visit destination for unparalleled entertainment!
Dear Cyrichiat, We greatly appreciate your fantastic review! It brings us joy to know that you had a pleasant time at our casino. Our main objective is to offer a captivating and thrilling gaming atmosphere for all of our customers. We are overjoyed that you enjoyed our modern layout, wide range of games, and generous promotions. Your positive response encourages us to keep providing the ultimate experience for both new and experienced players. If you have any ideas or additional thoughts on how we can improve your gaming experience, please don't hesitate to contact us. We can't wait to have you back for more exciting entertainment in the near future! Kind regards, LevelUp Casino Team
So far I have enjoyed the experience of looking around at all the games they have to offer and I definitely enjoyed seeing new games I haven't seen before the website was very easy-to-use as well as it had good graphics. There are many different withdrawal and depositing methods for currency which I appreciate because not all crypto companies have a luxury or many currencies. The 2 main reasons why I approve are because of my genuine opinion so far being good, and reading many other reviews by people who said positive things.
It's hard to find the website on Google search. I found you on the 2nd page and had to confirm with Google that you were who you said you were. Nothing else besides that I have a negative mindset of. Hope they have a long healthy casino to run and I Hope everyone has a blessed day!
Dear MisterTi18, Thank you for your wonderful feedback and for taking the time to share your experience with LevelUp Casino! We are thrilled to hear that you had a great time exploring our game selection and found our website user-friendly. Our team takes pride in offering a wide range of deposit and withdrawal options, including various currencies, to cater to all our players. We understand your concern about finding our website through Google search. We are constantly working on improving our online presence to make it easier for players like you to discover us. Your feedback is valuable and will assist us in our efforts to increase visibility. Thank you for your support and kind words. We are excited to continue providing you with a fun and rewarding gaming experience for many years to come. Kind regards, LevelUp Casino Team
Easy sign up an to early to tell as I haven’t spun too many times but I’ll be back when I win. lol, they do have great bonus start-ups. I do hate the round about ways you have to go about to get any bonuses , I’m sure they can link to these votes so you don’t have too do all this long-winded leg work in order to receive some lousy .1 cent free spins ………………………………………………………….
Dear Alee, Thank you for sharing your thoughts with us and for choosing to play at our casino! We are delighted to hear that you found the sign-up process to be easy and that you are enjoying our bonus offers. We understand your concerns regarding the process of claiming bonuses. Our goal is to provide a seamless experience for our players, and we are constantly working to improve our system. Your suggestion to simplify the bonus claiming process is highly appreciated, and we will definitely take it into consideration as we continue to make updates. We hope that your next gaming session brings you the luck and wins you are hoping for! If you have any further suggestions or need assistance, please do not hesitate to contact our customer support team. Thank you for your patience and understanding. Kind regards, LevelUp Casino Team
LevelUp Casino News
Read all news about LevelUp Casino, check for updates and stay tuned for exclusive bonuses.
What do you get when you combine all the colours of early autumn with the best online casino deals? Mix ‘em together, and you get the Wurst Promo Ever!From 27 September to 7 October, you can take up to 12 bonus deals at some of our finest online casinos and enjoy the chill cosiness of our favourite season!1 Season, 10 Days, 12 Bonus Deals!Against the background of pretzels falling gently from the sky and the cheerful accordion melody, we invite you to the Wurst Promo Ever:From 27 September to 7 October, explore the selection of 12 festive bonus deals!Whether you like a solid welcome bonus in the style of Bratwurst or the more elusive yet exclusive Weisswurst casino deal, these 12 online casino are definitely serving it, so...Join Our October Festivities!You know the date and the time, so it'd be a shame to miss it! Grab a moment of your time until 7 October and fest-up in our absolutely, definitely, die wurst campaign ever!Good luck!
LevelUp Casino is celebrating its birthday, and the big cake is making them sugar-high! But the casino has no intention of hoarding all the cake for itself and instead wants to give everyone the chance to slice it open for some sweet, sweet cash!From 5 to 25 September, you can bet and save at the same time, filling up the piggy bank and cracking it open once it's full! Let's see how!The Piggy Bank Is Waiting to Be OpenLet's start with the basics: what is Cake Bonanza, and how does it work?It's a month-long celebration at one of the finest online casinos, and you are all invited to take a slice of cake! It's a thrilling savings game where the more you bet during the week, the bigger the piggy bank gets!The cash bonus is valid for 72 hours with a wagering requirement of x10 and a maximum win of $1000!Once it fills up, you can break it open and get your cash bonus! You will know when to smash it once the progress bar fills up, so keep an eye on it!Visit LevelUp Casino and Start Filling the Piggy BankIf you're not a member, we suggest you try LevelUp for their fantastic player reviews, excellent choice of payment methods, zero payment fees and 24/7 support.You can start your journey there by activating the welcome bonus.
We know not all casino names are literal but… in the case of LevelUp Casino you really can level up! In fact, their brand-new loyalty program comes with several cool quirks that you’ll be pleased to learn all about and start taking advantage of. How does “additional opportunities to win Free Spins” sound? That and more awaits in LevelUp’s new loyalty program.Ready to dive into the intricacies of the program with us? Let’s go!How Does the LevelUp Casino Loyalty Program Work?As soon as you’ve made your first deposit you’re part of LevelUp’s loyalty program. How does it work? Why, you play with real money and earn redeemable comp points. Then, as you continue to play casino games at LevelUp Casino, you’ll be earning more comp points, casino bonuses, and other prizes and rewards.After registering at LevelUp Casino, you can go through the “Welcome, newbies” missions at your own pace!For the first 60 days after registering at LevelUp Casino, you’ll be able to go through 15 different “Welcome, newbies” missions all at your own pace. In order to complete the missions, there are various actions to do, such as verifying your email, making deposits, and playing certain casino games, just to name a few. As you further move through these missions, you’ll be able to learn additional comp points and even no deposit Free Spins! Just remember: only real money bets count in the missions.Additionally, always make sure to read LevelUp Casino’s Terms and Conditions and know exactly what you need to do in order to redeem these prizes.Sign Up at LevelUp Casino and Good Luck!Ready to give LevelUp Casino’s brand-new loyalty program a go? Head over there, register for an account, start earning your comp points and… good luck!
Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.
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I’ve had an excellent experience with LevelUp Casino! The platform is smooth, the games are exciting, and withdrawals are processed efficiently. What truly makes my experience stand out is my VIP manager, Stella. She has been absolutely amazing — attentive, professional, and always quick to respond. Stella goes above and beyond to make sure everything runs perfectly and that I always feel valued as a player. Her efficiency and personal touch really make LevelUp Casino shine.
Highly recommend this casino, especially if you’re lucky enough to have Stella as your VIP manager!