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LevelUp Casino

CasinoRank Trusted
Player rating 228 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Excellent choice of payment methods
  • No payment fees
  • 24/7 live chat
What we don’t like
  • Support available in English only
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling


English, German, French, Norwegian, Portuguese, Italian, Slovenian





Affiliate Program

LevelUP Affiliates


DAMA N.V. Casinos

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

Deposit Methods

Visa, Maestro, MasterCard, Skrill, Neosurf, Neteller, Interac, instaDebit, iDebit, Venus Point, Siru Mobile, MiFinity, Payz, Mobile Commerce, Bitcoin Cash, Bitcoin, Ethereum, Tether, Litecoin, Dogecoin, Yandex Money, Piastrix, MuchBetter


Euros, Australian dollars, Canadian dollars, New Zealand dollars, US dollars, Norwegian kroner, Polish zlotys, Japanese yen, Kazakhstani tenges, South African Rand, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Tether, Ethereum, Russian rubles, Brazilian reals, Indian rupees, Thai baht, Philippine pesos, South Korean won, Malaysian ringgits, Indonesian rupiahs, Vietnamese dong

Withdrawal Methods

Visa, MasterCard, Maestro, Skrill, Bank Wire Transfer, Neteller, instaDebit, iDebit, Venus Point, Payz, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, Ethereum, Tether, Yandex Money, Piastrix, MuchBetter

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 1-5 days
Cheques: Not offered
Card Payments: 1-5 days
Pending Time: 0-24 hours

Withdrawal Limit

EUR/USD 3,000 per day, EUR/USD 7,500 per week, EUR/USD 15,000 per month


1x2Games, Elk Studios, August Gaming, BGaming, Evolution Gaming, Authentic Gaming, Belatra, Blueprint Gaming, Booongo Gaming, Booming Games, Betsoft, Endorphina, Evoplay, Ezugi, Felix Gaming, GameArt, Habanero, Igrosoft, Iron Dog Studios, LuckyStreak, Merkur Gaming, Mr. Slotty, NetEnt, Nolimit City, Nucleus Gaming, Playson, Playtech, Push Gaming, Quickspin, Relax Gaming, Spinomenal, CT Interactive, Thunderkick, VIVO Gaming, Yggdrasil Gaming, Quickfire, Mascot Gaming, 4ThePlayer, Avatar UX, Northern Lights Gaming, ReelPlay, Reflex Gaming, TrueLab Games, Bulletproof Games, Games Lab, Gamevy, Mancala Gaming, Pragmatic Play, Platipus Gaming, Red Tiger Gaming, Wazdan


Not stated

Live Chat


Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation


General Information about LevelUpCasino

LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino. 

They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.

Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page. 

We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.

Payment Information and Options at LevelUpCasino

When you play at Level Up Casino, you can deposit and withdraw using various options, including fiat and cryptocurrencies. 

The minimum deposit and withdrawal amount range between $10-$20. You can view this information on the cashier page when you make the transaction. You’ll also be pleased to know (except for bank transfers) that there are no payment fees. You will not currently be charged to deposit or withdraw from your account. 

Maximum deposit limits are in place, but the payment processor sets these. The amount you can withdraw has limits set by the casino too. You can withdraw €3,000 per day, €7,500 per week and €15,000 per month. 

The casino aims to process all withdrawals as quickly as possible. However, their terms and conditions state that this could take up to one day. Sending your verification documents as soon as possible could speed up the process. 

Customer Support at LevelUpCasino

The casino has every angle covered regarding customer service. You can use their live chat feature, which is open 24/7 and can speak to friendly and professional customer service agents. Unfortunately, they can only speak in English, but you can use translation sites if you speak a different language. 

You can also send your questions to the casino via email, and they aim to respond as quickly as possible. 

When you visit the site's support section, you will see an online contact form. You can use this as another route to contact customer services. However, live chat is the quickest.

Another thing we liked was their FAQ page. They have carefully thought out FAQs and have covered topics including Bonuses, Deposits, Withdrawals, and Responsible Gambling. There is a chance the answer to your question is on these pages, so it is worth checking to save you from having to contact support.

Games at LevelUpCasino

You can enjoy more than 4500 games at the casino, so it’s no surprise when we say there are thousands of online slot games! But it doesn’t end there. 

You can enjoy various table games, casual games, live casino games and more. If you are a crypto user, the games lobby is player-friendly too. You can quickly jump to the BTC section, where you have instant and seamless access to some of your favourite games. 

If you want help narrowing down your search results so there are fewer games to look at but more of what you like, take a look at the providers' drop-down menu. The feature lists the providers alphabetically so you can quickly and easily access your favourites. 

Other than that, there are no further filtering options. However, there is a search engine. If you have a game in mind, start typing it into the search engine and let it find the game in no time. 

Visit the live casino game section if you’re looking for more action. There are plenty of live casino games to keep you entertained, thanks to providers like Evolution Gaming and Lucky Streak. 

LevelUpCasinos Commitment to Responsible Gambling

If you are having issues with your gambling, it’s time to use the responsible gambling tools that LevelUp Casino has in place. We have listed the tools available to you above. Questions regarding these tools have also been answered on the casinos' FAQ page. 

To assist you in gambling responsibly, they offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, or spend in one game or your account activity. This functionality can be accessed within your account in the “Personal Limits'' section. The support team is also trained to help by email if you have any questions. 

If you want to self-exclude, you must email the casino so they can block access to your account. You can stop for some time or forever. 

More information is also available at the casino regarding how to seek external help and the protection of minors. 

Player Reviews

228 reviews
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Player rating
September 5, 2023

Level up is an exciting online casino with a extraordinary selection of casino games and bonuses. Especially for pokies lovers. I was highly impressed by their massive selection of online pokies, plus players have great bonuses from which to choose. Level Up is a cryptocurrency friendly casino, supporting several of the most popular cryptos around for deposits and withdrawals. It's no wonder that this casino is gaining the hearts and trust of so many online players. The online support and account managers are so friendly and helpful. I highly rate this online Casino and recommend you give it a try.
Shout out to Stella, Albert, Gia and Ester. You all do an amazing job. Thank you

LevelUp Casino
September 5, 2023

Dear Gosling88,

We are thrilled to hear about your positive experience with LevelUp online casino!

Our team is delighted that you found our extensive collection of online pokies impressive, and we strive to provide a variety of exciting bonuses for our players to enjoy. Our cryptocurrency-friendly approach is designed to cater to the needs of modern players, and we are pleased to support several cryptocurrencies for seamless deposits and withdrawals.

We are truly grateful for your kind words about our online support and account managers. Providing excellent customer service is our top priority, and we are glad to hear that our team has been friendly and helpful during your time with us.

Thank you for highly rating our online casino and recommending it to others. Your feedback means a lot to us, and we look forward to continuing to provide you with a top-notch gaming experience. Thank you for being a part of the LevelUp community!

Warmest regards,
LevelUp Casino Team

August 17, 2023

Excellent customer service is provided. The verification process is meticulous, handled by patient staff who guide you through it. A diverse array of slots is available. Ample free games and bonuses are offered. The returns are favorable, providing substantial value for your money.

The withdrawal process might occasionally experience delays due to unexplained declines. The absence of game categories, such as "hold and win" or "wagering," is noticeable.

LevelUp Casino
August 23, 2023

Dear KobiLela,

Thank you for sharing your feedback on our casino!

We are thrilled to hear that you found our customer service excellent and that our slots selection and bonus offerings met your expectations. We also appreciate your feedback about the withdrawal process and game categories.

We understand that waiting for your funds to appear in your account can be frustrating; however, sometimes, payment providers may process it longer than expected. We want to assure you that our team is working diligently to process withdrawals in the order they are received to ensure you receive your money as soon as possible.

Besides, you can easily navigate through game categories such as “Wagering” or “Hold and Win” using the “Search game” button right on our Home page. We hope this feature makes it easy for you to find the games you love quickly.

Your feedback is extremely valuable to us, and we will address these concerns to ensure we continue improving our services.

We appreciate you choosing our casino, and we hope to have the pleasure of seeing you again soon!

Kind regards,
LevelUp Casino Team

August 17, 2023

Entertaining games spanning a diverse range, exceptional customer support, a prime destination for enjoyable gameplay. Notably, they offered impressive weekly bonuses, and the assistance provided by customer service was invaluable.

Withdrawals could potentially take longer than expected due to occasional unexplained declines. Additionally, there were instances where certain games took a considerable amount of time to load.

LevelUp Casino
August 23, 2023

Dear PriyaChaz,

We sincerely appreciate your positive feedback regarding our diverse range of entertaining games, customer support, and weekly bonuses. It brings us great joy to hear that you had a wonderful experience with us.

We are truly sorry for the issues you faced with withdrawals and game loading times. We understand this can be frustrating, and we apologize for any inconvenience caused. Sometimes, the funds may take longer to appear in your account. This could be due to unfinished KYC verification, for example. We want to emphasize the importance of the verification process on our platform and are working hard to ensure that your funds are transferred to you as quickly as possible.

If you could give us more details about the times you had trouble with withdrawals or games loading, we would be more than happy to look into it and try to find a solution. You may always contact our support team with a detailed description or screenshot of the issue you are experiencing. We want you to have the best possible experience with us, and we will do everything we can to make that happen.

Thank you so much for your support and feedback. We are really grateful to have you as a customer, and we will keep working hard to make you happy!

Warmest regards,
LevelUp Casino Team

July 21, 2023

I am a Diamond VIP member on their site. Been using them for close to a year. Everything is great about them. All the boxes are checked.

And recently there was a slight issue where a bonus was mishandled internally and it voided all my winnings. Their whole staff is usually great, but Albert specifically always goes above and beyond. During this unfortunate event, he did everything in his power to resolve the issue. He didn't slap me with a terms and condition or anything like that you would usually expect, he kept trying to find the best solution possible until we reached it. Well deserved shootout.

LevelUp Casino
July 25, 2023

Dear MatAuc12,

We appreciate you taking the time to review us! Thank you for rattling our casino so highly.

We want to start by saying that we are very sorry to hear about this situation. Our team understands how inconvenient it can be for you. It is our priority to make our customers feel important, so our team works hard to fulfill that goal. We are pleased to hear your issue has been resolved so quickly.

Whether you need live chat support or email assistance, we can help you anytime. You can reach us 24/7 through our customer service department.

Our highest priority is to ensure your satisfaction, and we are dedicated to continuously improving and enhancing your gaming experience.

We always look forward to seeing you in our casino and wish you a lot of luck!

Kind regards,
LevelUp Casino Team

May 17, 2023

Сool casino with frequently updated bonuses, I would also like to add that the support does not respond in a cookiecutter way and it's really nice to communicate with them.

LevelUp Casino
May 19, 2023

Dear Paradiso,

Thank you so much for taking the time to write us such a positive review!

We are glad you had an enjoyable experience at our casino. It is great to hear that you love our customer service team and the promotions we offer.

It is incredibly pleasing to hear that you have rated our casino so highly. Please accept our gratitude in this respect, and we look forward to seeing you again and again at our casino.

Providing the best experience for you is our top priority. Wishing you luck and fortune always!

Warmest regards,
LevelUp Casino Team

March 7, 2023

For me, it is a very reliable and pleasant place to play. The selection of games is very wide and everyone should find something suitable for themselves.
Identification is fast and problem-free if everything is in order, and what is most important to me is very fast payouts! I definitely recommend it!

LevelUp Casino
March 13, 2023

Dear Tomo9898,

Thank you for taking the time to write a positive review about our casino!

It is really important that the wide variety of our games appeal to you.
Thank you for your kind words about the verification and withdrawal process. We value every player, and we are working to provide you with the best experience in our casino and improve our services.

Let luck and fortune always be on your side!

Kind Regards
LevelUp Casino Team

March 3, 2023

Good betting house to try your luck. There are good slots and everything flows well... They are quick to reply on live chat and they helped me to get a no deposit bonus.

LevelUp Casino
March 9, 2023

Dear Moira21,

We would like to thank you for such a positive 10-Star review!

We are pleased to hear that our efforts are not in vain and that you are fully satisfied with the experience of playing in our casino. The fact that you rated our casino so highly is much appreciated. Thus, we want to thank you and are waiting in our casino again!

We hope that you will continue having the best experience with us. May the luck and fortune always be with you :)

Warmest regards,
LevelUp Casino team

January 18, 2023

For me, it is a very reliable and pleasant place to play. The selection of games is very wide and everyone should find something suitable for themselves.
Identification is fast and problem-free if everything is in order, and what is most important to me is very fast payouts! I definitely recommend it!

I have no complaints about anything, I haven't had any problems with them myself!

LevelUp Casino
January 25, 2023

Dear Marx800,

We sincerely appreciate such a positive review of our casino!

Thank you for your kind words about our site and selection of games. Our team would also like to express our gratitude for the wonderful feedback on the withdrawal process. We do our best to provide our players with an excellent service.

We hope that playing in our casino will continue bringing you only positive emotions and great winnings.
Hope to see you again!

Best Regards,
LevelUp Casino Team

December 9, 2022

Web site not working
Always not working very bad service .
The site is constantly crashing for more than two hours, and the site is down, and I cannot access my account. I do not recommend using this site, and I tried to contact them, but I could not communicate with them

LevelUp Casino
December 13, 2022

Dear Yahalajordan,

To start with, we sincerely regret to hear that you faced difficulties at our casino. Our team is always loyal to our players and does its utmost to provide users only with a pleasant experience.

Thank you very much for bringing to our attention your experience while playing games in our casino. We are always actively testing our website to ensure any technical issues are resolved and avoided in the future.

However, we would like to point out that there are a lot of factors that can cause such an issue, and we kindly ask you to contact our support team with a description (screenshot) of the problem for investigation. We will be extremely happy to resolve any possible inconvenience.

Moreover, we recommend checking the Internet connection and trying another device/browser.

We kindly hope for your understanding and believe that luck will be on your side!

All the best,
LevelUp Casino Team

December 6, 2022

Nice that you can always choose what to play because the amount of slots and providers is HUGE. Also their customer service is nice addition to the whole experience. They are so nice and fast to reply!

Withdrawing may be a little stretched because withdrawing sometimes is declined for no reason. But it doesn't mean that it is not fair, sooner or later I managed to finish withdrawal.

LevelUp Casino
December 8, 2022

Dear Capitulation ,

Thank you very much for your feedback. It means the world to us knowing that our customers are satisfied with the service we provide.

Our development team is working day and night to make LevelUp a better place for our customers and strive to enrich the list of games and providers so that our players can have a great experience in our casino.

We understand that the withdrawal process is not always pleasant, and it can take some time, but it's required only for security purposes.

Moreover, we would like to point out that if there is no need for additional documents, we try to process the withdrawal as soon as possible. It is of utmost importance to us that the experience for our players is pleasant.

Wholeheartedly wishing you that luck will always be with you!

Best Regards,
LevelUp Casino Team

CasinoRank Trusted
Player rating 228 reviews
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LevelUp Casino: 100% up to 1000 NOK + 100 Bonus Spins, 1st Deposit Bonus


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