Withdrawal repeatedly rejected despite successful verification

Hello,

I have a fully verified account, initially, I was unable to verify my account and this was resolved with the help of Mason in the support chat.

Now, I have initiated a €3000 withdrawal with Litecoin and it remains pending.

22 MAR 2024, 18:32

Withdrawal

3,000 EUR

Cryptoprocessing

Pending

I have asked multiple times in the chat for clarification on why it’s taking so long for my withdrawal to be accepted. Each time, I receive the same response:

“Also, I would like to inform you that your withdrawal request has been successfully received, and our financial department is currently processing the transaction.

To my regret, I cannot provide time frames. All withdrawal requests are approved on a first-come, first-served basis.”

However, what’s odd is that a few hours after my initial withdrawal, I placed another withdrawal of €1000, which was almost immediately canceled because I already had a €3000 withdrawal pending. It was mentioned that this was canceled because I cannot withdraw more than €3000 per day.

But why is my €3000 withdrawal still not being accepted when they can respond to a later cashout and then cancel it? Wasn’t it supposed to be first come, first serve?

Please help me.

As of 22 November 2023, I encountered an issue whilst depositing $50, the payment was made via my visa debit card which as shown has left my account, in which the deposit on the casino site is showing as pending payment. I was told that they would update me via email, once they have heard back from the payment provider, but have not done since.. Its been roughly 5days now

Hello. I lost count on how many times i have contacted the live support on that casino in the past two days.

I have never had this much problems with any casinos in the past. The past 48 hours I have made 8 attempt to withdraw from my account.

The first time i contacted support i was told that there was an tecnincal problem behind it and that i should try again. less than an hour later it was again cancelled. This time support told me that the reason was on my banks side. Looked that up and it was not. Then i got an email, letting me know that reason behind it was: "other" and that i should really pay attention to "BANK NAME" when filling in the data. Said and done, i did and i contacted support, was asked to take a screenshot on the withdrawal page and show how i filled the data. I did that, the guy i was talking to said that i had, in fact, put the data in correctly so it is not getting cancelled because of that either.

Now i've been asking for clear answers for two days and still i only get auto-answers and "we have sent this to checkup etc.

Everytime i contact support there is always differents reasons for my withdrawal getting cancelled.

I really do like the casino and i enjoy spending time there. But for me, being able to withdraw is key for a good casino

Hello I recently withdrew 500 euro on the 20th December via visa which has a time frame of 1 - 3 days its now been 10 days with no payment, when I contacted the casino I received no help regarding this issue only told to be patient, I never received any email confirmation to say my account was verified nor any emails regarding my cashouts. It's only when speaking to live chat did I find out my account was verified and the cashout was accepted but on the website it doesn't say that my documents were approved and the cashout is still pending, I have spoken to agents with names like seth rogan which raises suspicions and when I ask about the withdrawal I made I have been given various excuses none of which make sense.

When asked for further information they would not provide it, also they keep telling me I withdrew via bank transfer which is not true and I keep getting the same generic replies when I question them. I would like to know if this casino is in fact legit and if I will receive my winnings. Thank you

Hi,

I have tried multiple times over the past few days to make a withdrawal, everytime I have submitted a request it has been cancelled with the following explanation in an email from levelup, see below:

Unfortunately, your recent cashout has been cancelled.

Reason: Other

Please, attentively enter data while making a withdrawal request via Bank Transfer. Especially, we ask you to pay attention to ACCOUNT NUMBER and CLEARING NUMBER and BENEFICIARY NAME. You need to enter the data as in the previously uploaded document or upload another bank statement. The data on the document and the data in the withdrawal request must match.

I have tried getting further assistance and help but no more help is provided from them always giving me the same explanation. I have put as instructed as above tried different amounts etc. All details are correct and the same as statement but yet they are saying they aren't.

How can I get my funds withdrawn from this casino?

Thanks

I deposit yesterday for third bonus and receive it. Also they give me freespins in Mascot provider slot name The Myth.After finish freespins round and continue to play in that slot.

After some time I got bonus with 10 freespins. Everything is ok till when I have 3 rounds left. So far I gotten 8.9 from this 7 freespins.

After that game started to interrupted and I take screenshot before I closed and I open again .But game not resume or add me money from freespins.

I contact support 3 times, first he said me to open another browsers. I did that but nothing changed.

This bet was yesterday in 23:00 Cet ,after that I bet again in 23:17 to see what will happen, but they only take 0.2€ bet ,and had that 27.58.

I after that play with rest money, and lost, have 0 in account but in bonus section still stay unfinished bonus.