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Grand Mondial Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 27 Reviews
5/10
27 Reviews
Complaint Response 9 Complaints
2 days avg. 9 Complaints
What we like
  • Various withdrawal methods
  • Mobile-friendly
  • Live chat open 24/7
  • SSL-encrypted
What we don’t like
  • Large number of restricted countries
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Grand Mondial Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.grandmondial.eu
Established
2005
Licences
Kahnawake Gaming Commission, Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, German, French
Casino Type
Download, Instant Play, Mobile

Games

An enormous game variety is available at the online casino, including 57 Card Games and Table Games, 92 Video Slots, 115 Reel Slots, 51 Power Poker and Video Poker games and others. Currently offering 317 Casino Games, Grand Mondial presents adds new games to the list every month. The latest additions are Sneak a Peek Doctor Doctor, Sneak a Peek Hunky Heroes, and The grand Circus slot. 15 Progressive Jackpots can be found, including Mega Moolah, the largest, multi-million progressive jackpots to be found.

Software

New casino gamers at this Microgaming casinos may download the software directly or choose to play the instant Flash version. Download of the software is quick, allowing players to immediately take part in the most popular casino games while the remainder continue to download in the background. This process does not interrupt gameplay as the casino software runs lightning fast.

Customer Support

Grand Mondial Casino supplies excellent customer support via 24/7 Live Support, 7 separate email departments, 10 toll-free telephone numbers for individual countries, plus 3 toll-free fax lines. Service is always prompt and reliable.

StallCation

Complaints

Read the complaints other players have left for Grand Mondial Casino. Learn more about complaints.

Show all complaints
Grand Mondial Casino - The casino stole my 370 euros

Hello. I sincerely hope for your help. I played at the Grand Mondial casino and requested a withdrawal of my funds to my skrill wallet in the amount of 370 euros on May 29, 2023. Accordingly, I received a letter from them that they received my request and that I will receive my funds in 2 banking days.

Yesterday was June 1, and all those days were working days, but I didn't get my money. Instead, I received a letter from them requesting my documents. Of course, I sent all my documents right away, and logged into my account to see what happened to my withdrawal request. I saw that my money is not in my account. It just doesn't even have a request history. I was surprised and wrote to their support in chat. At first the bot in the chat said that my request for withdrawal of funds in the amount of 370 euros has already been processed and sent.

But they didn't help me in the chat. When I asked where my money went, they told me to write to the service that requires documents. Following the documents, I wrote a letter to their service, asking where the money from my account went. But there is no answer from them.

So I think this company just ripped me off and now ignores me without giving any answers about it. I will send you screenshots as proof of the correctness of my words. Here you will see that I really requested payment, and that there is no information about this money in my account. The money is gone. Support is silent...

Please help me get my funds back. Thank you very much, my best regards M.

staus Resolved
€370
Grand Mondial Casino - Stole funds of 560e
Good day. I am filing this complaint with the hope of your help. Grand Mondial Casino has stolen my funds from my account and is ignoring me. I registered with them and played games, on April 13 I requested a withdrawal, they wrote that they received my withdrawal request and that I will receive the funds in two banking days. However, after two banking days, I have not received the funds. so I logged into my account to check what happened. I saw that there are no funds in my account, and they are not reflected in my withdrawal history. They also do not appear in any transactions. I asked in the support chat why this is happening and where are my funds. They told me that they have the funds, and they will send them to me immediately after I pass the inspection of the KYC. ok I agreed and sent them all the documents they asked for, the next day I got a notification that my KYC process was successfully completed and my account is now verified. But I did not receive the funds again. They asked me to wait two more banking days, I waited 4 days, but again I did not receive the funds. I went back to chat to find out why I still haven't received my funds, but was told to write this question to their email and that the team would get back to me. I wrote two letters with a frequency of several days, I did not receive a reply to any of my letters. Every time I go to the support chat to find out where my funds are and why there is no trace of these funds in my account, they just ignore me and say they can't help. I asked them to give me the contacts of the company that regulates their activities, but they did not give me an answer to this question either. I am asking you to help me figure out where my funds are and why the Grand Mondial so rudely stole them from me, hiding the traces of my money in my account. I send you a screenshot that shows that I actually issued a withdrawal request 560 euros, and a screenshot that shows in my account that these funds were never there.
staus Resolved
€560

Complaint Statistics

Resolved 6
Avg. Amount $ 535
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Top reviews from our players

Inactive user
5/10

I closed the account because my favorite games are very cold for a long time, five months at all the casinos rewards.
I am an old Player and the last years the Microgaming had drop off the payouts so with difficulty somebody can win.
Cheaters!

I discovered this casino on AskGamblers and when I saw that it is a part of the Casino Rewards group, I knew that it is a safe place to spend my money and to have a chance for a big win! So I downloaded the casino software, installed and created my account but also I took a look at the promotions that they have and I was a little bit disappointed to see that they don’t have a deposit bonus, just a free play bonus. I don’t like this kind of bonus so I went to the cashier and made a 20 euro deposit to play Immortal Romance and to try my luck, maybe I will manage to win some money. The games are running very smooth because of the casino software, I triggered the free spins in about 3 minutes but the winning amount was a little bit disappointing, only 3.6 euro!

I kept playing, I triggered the Wild Desire feature too, an interesting feature that gave me a decent win of 54 euro but I know that this feature is capable of better wins. The payout rate was good, I was impressed, I saw that my account balance reached 65 euro and I stopped playing and requested a withdrawal.

I like very much Microgaming games because of the good payout rate, good graphics and decent payout rate, o I will give a 9!

Regarding the payment methods I have nothing bad to say, they have a lot of options available so I will give another 9!

I didn’t tested the support but we all know that being a member of Casino Rewards means that it has a professional support team, so I will give 9 again!

I was disappointed to see that there is no welcome bonus, just the free play offer and I can give only a 6!
Another bad thing is that the withdrawals have a pending period and take a longer time to receive your money!

Grand Mondial is a casino from the Casino Rewards group of casinos and I have to say that this group send like a lot of promotional emails and I feel like I am going to have to make a new email ID just for them.

They have the Micro gaming portal and one thing you will notice in all the casinos from the casino Rewards group is that almost all of them have the same kind of site and they look almost similar to each other. And this one probably has the biggest collection of games I have seen on any casino from this group or portal.

I registered on this casino. And they gave me 2500$ free for one hour as part of their free play promotional offer and I claimed it as soon as I got registered here.
And no problem in claiming the bonus. I chose the instant play mode.

And this group casinos have the best support staff as they are very nice and no slow replies from their end. I spoke to them regarding the terms and conditions of the bonus that I had gotten.

I started with the game Dark knight slots and I live the music from this game and it just sounds like we are watching the movie. I tried really hard to hit the bonus thing but no luck and lost almost 45$ in that attempt.
After this one I tried mad hatters and this one turned out to be a good slot but only in the beginning and we all know what happens with the free money we ought to lose it in the end so that we make a deposit.

I could not do anything fancy in one hour and I think I am going to have to make a real money deposit only to get going. I do not think I am ever going to be able to make the wager ever. Processing of games is very fast on this casino and no break downs. I would give them 7.5 out of 10.

Grand mondial casino using software which is impossible to not know to any gambler nowadays. This software is Microgaming, and of course everyone of us know this software, and all we love their most interesting games like Thunderstruck II and Immortal romance.

I played at Grand mondial casino only once, due to their welcome offer, there is I was able to get freeplay offer, if someone not know freeplay is just generally deposit bonus offer, and most likely it will be higher than 100%. I was able to get 100$ in bonus funds, for deposit of 50$, so it is just 200%, and I think it is good offer, I like freeplays, but just did not understand why not just give 200% bonus without any freeplay and just not take my time to getting this 200% from this useless and not interesting freeplay? I had 150$ to play with, but it was not lucky day for me, from begin I start playing Cashapillar, but did not have any luck to trigger freespins, so after losing 30% of my starting balance I close game and tried Supe it up, there I get two freespins features quickly, but it was strange that both even not pay x 30 total bet, this is really strange since it was 20 freespins with x 5 multiplier.

I tried few more games but without any good and positive increase of my balance, so with 30$ left i just open the dark knight, and try to hit jackpot with 0.6$ bets, and since it was almost suicide, I just lost 30$ within 10 minutes or so, without getting jackpot wheel or freespins feature.

Grand mondial casino get 8 stars from me, it is decent and safe online casino that moreover belong to Casino Rewards. I just hope you will have much more luck than me with your playtime and will be able to win something.

Grand mondial casino is powered by Microgaming and belong to one of the biggest online casinos group - Casino Rewards. I think this is good group of casinos, and you can trust them, but if you do not like spam, you probably better choose another casino, because amount of spam emails, which they sent, absolutely ridicolous, I get probably 5-10 emails from them every day, even on holidays, this get me nervous of course, because sometimes it is even goes not in spam folder.

Grand mondial casino offers to players two types of welcome bonuses: one freeplay offer, where you can play with absolutely free money, and earn bonus to yourself, but actually I did not like such type of the bonuses, because you need to play them, and only then can claim. Luckily, Grand mondial casino offers usual 100% bonus on first deposit, which I am obviously took with deposit of 30$ from my Skrill account, bonus was credited without problem, and I can start playing.

I start from Mad hatters online slot, I like it very much, and you can read my review of this slot in AskGamblers games section. But this day I had some bad run, and just lost my 60$ balance with 0.60 bets on this slot machine without a chance to withdraw something, pity, but this happens usually, so i can not complain regarding this.

I think Grand mondial casino is very good, you can trust them, and also I believe you will not have any problems with them. Also, as a member of Casino Rewards, Grand mondial casino can be trusted on 100%, and you can be sure that nothing bad will happen, only bad thing can happen - lot of spam on your inbox, but this not so bad as some rogue casinos do. I definitely recommend to you this casino.

The Microgaming software always be my favourite and when I saw a new chance to play casino who use Microgaming software and offers some “no” deposit bonus I always want to try it.

So when I saw the Grand mondial casino give 2000 euro for one hour free play I want to take a part of it. They web page seems like all other Microgaming casino who uses casino rewards license, they only had a downloadable version to play.
I downloaded it and went through the registration form. After I logged in I started my free play bonus, it popups in a new internet explorer window. I started to play with mad hatters on 3 euro per spin. After I played my one hour I was able to get 100 euro if I deposit.

I deposited 50 euro and I get my plus 100 euro with 30 x wagering requirements. It means I needed to turn over 4500 euro before I was able to make a withdrawal.
I started to play with mad hatters on 1.2 euro per spin. After a lot of bad luck this time I had luck and after a 2-3 hours of playing I successfully wagered my money and I able to cash out 450 euro. I was happy because in the previous month I lost 250 euro to depositing to casinos.

I made the withdrawal then I’m waited to contact with me by the risk management. After a day they told me I need to send my id card and a utility bill and one print screen from my Neteller account.
I sent them everything after a half day they approved me, and they told me if my reversal period is over I get my money with 5 working days. After 3 day I get my money from them, then I run to the nearest atm and I cash out my money before I deposit back :D

Thank you!

Inactive user

I would have to agreed with Valdes on Grand Mondial. There really is nothing Grand or special about the offers they give players. The only promotion that's less than "Grand" would be the $2000 Freeplay and in return would give out $100 credits if the player becomes a winner at the end. To define the term Grand would be more than extravagant, exceeding the expectations of others.

To be fair and greedy my opinion on the term "Grand" would result in having $250 in free play credits for a small deposit of $20 minimum plus 100 Free Spins on any slot the player so chooses with triple loyalty points, 25% to 50% cashback and a very low 10x wagering requirement. All this from one small deposit. Now that is GRAND! These days online casinos make combined offers very rare and to see something like this would probably keep them out of business. The best casinos can offer us are fair and unattractive bonuses like 100% matches. As easy as it is to dispose of the requirements on the opening freeplay and not the actual bonus coming after I later made a $40 deposit for $140 total.

relentlessly subdued the wagering requirements playing on Battlesar Galactica and tried Immortal Romance. I don't know how they got the name "Immortal Romance" from but my guess is...it probably had something to do with the band "My Chemical Romance"....maybe. In Battlestar Galactica I gotten as far as to fill up the bar 3 times before I changed it to Immortal Romance, betting $1.50 each on this Sci Fi action slot. Run mode is the bomb if all the symbols change to a character or high paying symbol. Most of the time I got letters and rarely a character like Six and Baltar but getting Starbuck was no laughing matter! In fight mode with the same bets I did not like the free spins on it because not many wilds, double wilds and extra free spins came from after 5 spins. I later switched to Immortal Romance only for two things, the threshold of bets and a change in scenery from Sci Fi to the Supernatural. About 70% total of my wagering fell to my bets on I.R. for $2.40 with the assistance of past bets from Battlestar Galactica while the rest of my playthrough came on Mega Moolah for $1.25, Bonus Poker 10 Hands for $5, 10 hands total doubling each handthat's below $5 and CashOccino for $2.25 playing with the extra bet chasing away the caffeine fueled free spins of 30 at tripled winnings. It was a tough and bumpy ride and this took me about 3 days to complete the WR.

I cashed out $306 after wagering my free play. I had a great time trashing the WR! Grand Mondial just needs to make their offers a lot more in a "GRAND" type of way so to speak! A 9.4 out of 10 for Grand Mondial!

Grand Mondial Casino News

Read all news about Grand Mondial Casino, check for updates and stay tuned for exclusive bonuses.

Mega Moolah Drops an €18.9 Million Jackpot - Its Biggest Yet!
Big Win Mega Moolah Drops an €18.9 Million Jackpot - Its Biggest Yet!

Just when you think the Mega Moolah Slot couldn’t dish out any bigger jackpots it goes and drops an absolute whopper! This time Microgaming’s popular online slot delivers a jackpot worth an astonishing €18,915,872.81 at Grand Mondial Casino setting the game a brand-new payout record. Dreams Do Come TrueYou’ll find it at most of your favouite online casinos and it’s got a proven track record of making dreams come true. What slot are we talking about? It is of course the Mega Moolah Slot. A game that could change your life with one simple spin of a wheel and for one lucky player all this was only too real. Mega Moolah sets itself a new record with its latest €18.9 million payout to the lucky player who wishes to remain anonymous. Mega Moolah sets a new record with its latest payout reaching an astonishing €18.9 million at Grand Mondial Casino.The player managed to land the jackpot with a mere bet of just 75 cents making this story even more impressive. And to top that off the €18,915,872.81 was also won from the players Android device.One Very Lucky PlayerGrand Mondial is just one of the Casino Rewards Group casinos to have won the Mega Moolah jackpot now and who knows who many more it’ll add to its hall of fame. And as with all the progressive jackpots at Microgaming, this lucky player can enjoy his new windfall in one lump sum. No instalments, no annuities just a cheque for €18.9 million! Not bad for a day’s work, right?Team CommentsDavid Reynolds, the Games Publisher at Microgaming was thrilled with the win and commented “We’ve been on the edge of our seats in anticipation of the Mega Moolah jackpot being hit these past few weeks. Watching the jackpot grow has been exciting for us at Microgaming and we are immensely proud to see it set a new record. Congratulations to Grand Mondial Casino and their lucky player on this amazing win!”Emma Hall, the Promotions Manager at Casino Rewards also added "This is the moment we were hoping would come! And for the player to win the jackpot from a 75 cents bet in less than 50 spins is just incredible. For Grand Mondial Casino to land this gigantic jackpot, and be part of Casino Rewards group, which has had so many Mega Moolah winners in the past, we just couldn't be prouder and more pleased. Casino Rewards has seen five huge Mega Moolah winners in the past 12 months and now our sixth winner has absolutely smashed all records yet!"The latest jackpot now brings Microgaming’s tally up to €948 million and one thing we can guarantee is that figures going to keep on rising!

Microgaming's Mega Moolah Made Multiple Millionaires
Big Win Microgaming's Mega Moolah Made Multiple Millionaires

There are so many Ms in the title of this article, but let’s break it down to the core right away - Mega Moolah did it again! No other online slot in the iGaming history has been more generous to players than Microgaming’s Mega Moolah. This time a lucky customer won a breath-taking jackpot worth €4,603,056.85 and the place where it all happened was Grand Mondial Casino. Including all other wins on Microgaming’s progressive jackpot network in the past, the figures say that over €874 million has been paid out to players to date!Another Massive JackpotLet’s travel back in time to the 19th of April 2018. On that day the lucky customer decided to try his luck at Mega Moolah by placing a 25 cents bet. Soon after he made the choice that will turn around the course of his life for good, Mega Moolah slot did what it does best. The online casino where the adrenaline reached the very edge of stratosphere is Grand Mondial, well-known for featuring an enormous selection of superb video slots, poker and casino games.  Mega Moolah pays out an amazing €4.6 million at Grand Mondial Casino.The jackpot-winning strike on Microgaming’s progressive network has started earlier this year, on the 14th of January, to be precise. On that date a €2,424,117.20 prize was triggered at Zodiac Casino.The most extraordinary piece of information lies in the fact that the last Mega Moolah big jackpot has completed the fourteenth month in succession when at least one player became the big prize winner! The stats regarding Mega Moolah include some incredible data such as:The latest jackpot winner was the 45th big winner in the game’s historyThe winner landed the jackpot playing in the mobile casinoOn the 6th of October 2015, Mega Moolah delivered the largest jackpot pay out in the history of online slots worth stunning €17,879,635.12, whereby Microgaming was awarded a Guinness World Records title for the ‘Largest jackpot pay out in an online slot machine game’.Team CommentsDavid Reynolds, Games Publisher at Microgaming, commented: “We all thought 2017 would be a hard year to top after the network paid out over €150 million in jackpots, but 2018 is shaping up to be a huge year for Microgaming’s progressive jackpot network! Multi-millionaires have been made each month so far and we are incredibly proud to offer the largest progressive jackpot network in the industry.”Congratulations to all the winners from the entire team at AskGamblers and may you keep braking jackpot records.

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