Ag Awards

Grand Mondial Casino - Unfair Blackjack Dealer

Complaint Info
Disputed casino Grand Mondial Casino
Reason Software fairness
Posted on May 16, 2014

I recently signed up at and and some other sites wher i play only Blackjack. I noticed one thing particularly at Grandmondial.

As long as u r betting less (example 1 to 5$) the system lets u win a fair share of games. But when u bet bigger amounts like 10$ to 50$ u can end up losing like 7 to 8 games in a row with the dealer sometimes dealing himself the miraculous 21's from even a hole card 6!!!

While i understand that a losing streak is very much part of the game what happened to me is something different. I also continuously lost when i Doubled down on totals like Hard 11 with the dealer dealing me an Ace to make my total a Hard 12.

This has happened too many times and is not acceptable. And yes, this happens when u bet high.

One thing i have learnt is that the higher u bet less is ur chance of winning! there is something fishy going on.

If anyone thinks I am wrong is blaming the Casino I would definitely like to have ur view.

Posted on September 10, 2010

Dear Ishaat,

Firstly, thank you for the feedback. We always appreciate hearing about a players experience with our casino, be it positive or negative. It's the one way we are able to keep track of the Grand Mondial brand, and what can be better than hearing from our valued players who matter most.

Whilst we sympathize with your concerns regarding payouts, we must stress that our principle aim has always been to provide a safe and fair gaming environment.

Our highly sophisticated systems endeavour to replicate the live gaming experience as much as possible and ensure that each result is random. Grand Mondial is licensed and regulated by the Kahnawake Gaming Commission and we have strictly adhered to the code of conduct. Our games are independently audited by a leading audit firm to ensure that our games operate correctly and conform to the highest international standards of software integrity

We use software developed by Microgaming Systems, the global leader in provision of online casino systems. This system is rigorously tested on an on-going basis in order to provide absolutely random results using its Random Number Generator.

We hope the above serves to dispel any misgivings you have over the integrity of our site. If you are still not satisfied with our explanation, or with any of the information provided, please write to us again and we will provide you with a play audit from Mirco Gaming. We will be happy to discuss any issues you may still have.

We trust that we have been of assistance and wish you a fantastic week further.

Should you require any further assistance, please do not hesitate to contact us on one of the relevant numbers listed below. We are available 24/7, 365 days a year for your convenience.

Warmest regards


Grand Mondial Customer Support

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