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Grand Mondial Casino - £150 disappeared

Posted on May 16, 2014

i signed up for grand mondial casino because of the great no deposit offer in which i won £100 but i had to make a deposit to access that money so i deposited £20 i then was told i couldn't withdraw that £100 i had to wager £3000 before i could withdraw any money which i think is a massive rid off on its own but they don't stop there. so i start playing with my £120 and after 2 spins i get it up too £150 which i thought wasn't bad but then on a £3 stake my £150 soon disappeared and i was let with £0.24 after 15 minutes of playing dont fall for there bonus and think its good its nothing but a scam..

Posted on April 22, 2013

Hi player

The terms and conditions which you agreed to on registration specify that a deposit must be made to claim the bonus after the free spins, and that the bonus obtained must be wagered 30x before it can be withdrawn.

Could you please specify if there is another issue that this complaint is related to?


Posted on April 18, 2018

This complaint has been reopened as per Grand Mondial Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on April 18, 2018

Dear @donsmith88, 

Please confirm whether your funds have been played and lost? Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Posted on April 21, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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