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Grand Mondial Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 27 Reviews
5/10
27 Reviews
Complaint Response 9 Complaints
2 days avg. 9 Complaints
What we like
  • Various withdrawal methods
  • Mobile-friendly
  • Live chat open 24/7
  • SSL-encrypted
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Grand Mondial Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.grandmondial.eu
Established
2005
Licences
Kahnawake Gaming Commission, Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, German, French
Casino Type
Download, Instant Play, Mobile

Games

An enormous game variety is available at the online casino, including 57 Card Games and Table Games, 92 Video Slots, 115 Reel Slots, 51 Power Poker and Video Poker games and others. Currently offering 317 Casino Games, Grand Mondial presents adds new games to the list every month. The latest additions are Sneak a Peek Doctor Doctor, Sneak a Peek Hunky Heroes, and The grand Circus slot. 15 Progressive Jackpots can be found, including Mega Moolah, the largest, multi-million progressive jackpots to be found.

Software

New casino gamers at this Microgaming casinos may download the software directly or choose to play the instant Flash version. Download of the software is quick, allowing players to immediately take part in the most popular casino games while the remainder continue to download in the background. This process does not interrupt gameplay as the casino software runs lightning fast.

Customer Support

Grand Mondial Casino supplies excellent customer support via 24/7 Live Support, 7 separate email departments, 10 toll-free telephone numbers for individual countries, plus 3 toll-free fax lines. Service is always prompt and reliable.

StallCation

Complaints

Read the complaints other players have left for Grand Mondial Casino. Learn more about complaints.

Show all complaints
Grand Mondial Casino - The casino stole my 370 euros

Hello. I sincerely hope for your help. I played at the Grand Mondial casino and requested a withdrawal of my funds to my skrill wallet in the amount of 370 euros on May 29, 2023. Accordingly, I received a letter from them that they received my request and that I will receive my funds in 2 banking days.

Yesterday was June 1, and all those days were working days, but I didn't get my money. Instead, I received a letter from them requesting my documents. Of course, I sent all my documents right away, and logged into my account to see what happened to my withdrawal request. I saw that my money is not in my account. It just doesn't even have a request history. I was surprised and wrote to their support in chat. At first the bot in the chat said that my request for withdrawal of funds in the amount of 370 euros has already been processed and sent.

But they didn't help me in the chat. When I asked where my money went, they told me to write to the service that requires documents. Following the documents, I wrote a letter to their service, asking where the money from my account went. But there is no answer from them.

So I think this company just ripped me off and now ignores me without giving any answers about it. I will send you screenshots as proof of the correctness of my words. Here you will see that I really requested payment, and that there is no information about this money in my account. The money is gone. Support is silent...

Please help me get my funds back. Thank you very much, my best regards M.

staus Resolved
€370
Grand Mondial Casino - Stole funds of 560e
Good day. I am filing this complaint with the hope of your help. Grand Mondial Casino has stolen my funds from my account and is ignoring me. I registered with them and played games, on April 13 I requested a withdrawal, they wrote that they received my withdrawal request and that I will receive the funds in two banking days. However, after two banking days, I have not received the funds. so I logged into my account to check what happened. I saw that there are no funds in my account, and they are not reflected in my withdrawal history. They also do not appear in any transactions. I asked in the support chat why this is happening and where are my funds. They told me that they have the funds, and they will send them to me immediately after I pass the inspection of the KYC. ok I agreed and sent them all the documents they asked for, the next day I got a notification that my KYC process was successfully completed and my account is now verified. But I did not receive the funds again. They asked me to wait two more banking days, I waited 4 days, but again I did not receive the funds. I went back to chat to find out why I still haven't received my funds, but was told to write this question to their email and that the team would get back to me. I wrote two letters with a frequency of several days, I did not receive a reply to any of my letters. Every time I go to the support chat to find out where my funds are and why there is no trace of these funds in my account, they just ignore me and say they can't help. I asked them to give me the contacts of the company that regulates their activities, but they did not give me an answer to this question either. I am asking you to help me figure out where my funds are and why the Grand Mondial so rudely stole them from me, hiding the traces of my money in my account. I send you a screenshot that shows that I actually issued a withdrawal request 560 euros, and a screenshot that shows in my account that these funds were never there.
staus Resolved
€560

Complaint Statistics

Resolved 6
Avg. Amount $ 535
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Top reviews from our players

There is nothing good about a fraudulent scam site so this is all I have to say about this scam

Ok so let see. You get 150 free spins, which is actually $37.75 that they give you for paying $10. Now you cannot cash anything out, including the money you put in until you bet 60 times what they gave you for free. Simple math 37.75 * 60 = 2265. Correct me if I’m wrong. Now that’s $2265 that you have to bet before you can take out Anything, including what you put in. Hmmm... yup just a take your money scam. Don’t put a dime in. You would have to win a jackpot in order to simply collect any money you invested and nobody, I repeat nobody, is giving money away for free. Want my advice? Save yourself 10 bucks.

Lost some thousands € at other Casino Rewards casinos in 2012 and 2015.
Then I signed up with Grand Mondial on 29 May 2018 and had my account verified during the summer. Lost another €4,000 up until this month, but then my luck finally turned!

From €32 worth of free VIP comp points, I managed to wager through (amongst other wins getting a full screen of Wilds during free spins with €1 bet - x1500 - at Showdown Saloon slot) on 10 and 11 December. Balance at this time was about €2,800. After a good run of blackjack hands (Microgaming software and Evolution live) I requested a withdrawal of €12,000 late at evening 11 December, and was asked to to send more documents early morning 12 December. Sent the documents early morning 13 December. They got verified within an hour, and the withdrawal hit my Skrill account late in the evening same day.

Absolutely no reason not to play at this casino group if you like Microgaming like me, as long as you stick to their relatively strict bonus rules.
I will feel very comfortable to stake even higher bets here in the future.

The bonus reward that you get when you deposit cash to bet with upon sign up of an account with Casino Mondial. Keep in mind however, that this bonus reward is "bait" to get you registered and to open an account and also for them to capture your email address, mailing address

One must understand Casino Mondial’s business operations before you choose to play with them.

Do all your due diligence about Casino Mondial and research and review what Online Casino’s are all about.

The bonus reward that you get upon depositing cash to your Casino Mondial account after opening it, is "bait" to get you registered and also for them to capture your email address, mailing address and personal details.

Here is some info about Casino Mondial that I read which prompted me to sign up and try my luck at their Casino. Navigate to the following url: http://trendingnewsdesk.com/UBI-c/#forward

Casino Mondial is registered with: http://gamingcommission.ca

Carefully read their terms and conditions are which can be found at the following url: https://www.grandmondial.eu/en/terms/

My personal experience with Casino Mondial:

I made an initial deposit of $25 cash in my account, payment made through a credit card and received a $50 bonus to my account. Before I could withdraw any funds from my account, the bonus needed to be brought down to zero by placing bets. The minimum play through requirement is 60 times of my bonus balance. In my case, I have to place bets to the minimum amount of $3000 before I can withdraw any funds from my account. If I have used up all my bonus funds and any winnings received in placing my bets and I have not met the minimum play through requirement, I have to load up my account with more cash and place more bets. My account balance will be adjusted due to the nature of winning and loosing as I place bets. Wins are credits to my bonus account and losses are deductions from my bonus account. This cycle continues until you exhaust your funds in your account and then reload cash. You must keep in mind the 60 times bonus balance requirement that has to be met before any withdrawls can be made. How much are you willing to risk, rinse and repeat until you meet the 60 times bonus balance requirement before you can withdraw any money from your account assuming there is anything left?

Gambling is an addiction, so be wise with how you utilize your resources and be wary about all those bold claims that other players make that they have made so many thousands and millions with Casino Mondial or for that matter with any other online casino. They may have horseshoes and luck could be on their side or they just might be paid to provide that bold claim of winning. Do you question who really audits those winnings made from Casino Mondial?

I asked Casino Mondial’s Casino Rewards customer service about this and they told me it is a privacy issue and so they don’t disclose winners and how much they win. I can understand and respect that, however that is not what I asked of them. I asked who actually audits the winnings paid out by Casino Mondial and I was not singling out any lucky winner. This was a general question that they were not willing to respond to.

I also asked Casino Mondial’s Casino Rewards customer service about the 60 times bonus balance requirement that had to be met before any withdrawls can be made from a player’s account. They indicated to me that when you create an account with Casino Mondial, you agree to their terms and conditions and there is a box to checkmark before your account can be opened. I asked about the lack of clarity and transparency regarding the requirement to withdraw and they told me this is not something that they need to highlight and draw to the attention of the public. I was told that “It is a player’s responsibility to be aware of the terms and conditions and the rules of the casino”

Gambling is a zero sum game and the “house” always “wins” no matter what bold claims they put out regarding tipping and adjusting the odds in favour of their players. If this statement is really true, these Online Gambling Houses would be bankrupt and would cease to operate.

I strongly believe that Casino Mondial’s online gaming business is “rigged” as in all Casino’s.

Payout system is very good, all slots are excellent. Live chat is excellent. Because of 20 dollars bonus, I have won around 700 dollars. Thank you reward casino and grand mandial.

Hi Microgamming Team, Really Good choices of games. I Enjoyed Playing Grand Mondial Casino. As it belongs to Casino Reward. Maintaining VIP Points are Good. Excellent support from Grand Mondial. (Casino Reward).

Pay out is delay take 2 - 3 days even in Neteller and Skrill.
Need to check out on promotion after 3 and 4 deposits.
No more promotions after 3 and 4 deposits.

I have had a great experience. I won about 5000 when I only deposited $10! I got paid out today...which was super fast and exactly when the customer service team told me I would. Amazing

The games are great its the customer service that sucks realky bad had to rate one star to be seen honestly dont waste ur money ive waited a week to be paid out when it said 2 days the cant give me my winnings as there bank wont refund to PMOP
I believe its a sham and thats why i never got my winning like i won wasnt millions but 300 bucks still counts

The customer service cant call the casino cant get refunded the money after winning and no one answets like im talking to a robot its a scam dont waste ur money

Hi player There are certain payment methods we simply cannot send withdrawals to which is out of our hands, however other groups should also not be able to send withdrawals to those methods if they are using the same processing as we are. Please send your account number to me at [email protected] so I can look into this. Thanks. Renee

user avatar

Grand Mondial is yet another casino with Microgaming software that is a part of Casino Rewards Group casinos. I really like them all, some more than others, but I have never faced any problems with this group casinos and although they sometimes have old appearance in the lobby designs and lack of promotions, I always feel safe to play there and I know support will care about my needs.

First thing I did was downloaded their software. They do have instant play and mobile as well, but when it comes to Casino Rewards casinos, it's easier for me to play on download.After registering I contacted live chat and asked about their promotions and I was told that for a deposit of 20€ or more I will receive 20€ bonus with 30 x bonus wagering. I was offered a free play bonus, but I am not a fan of those, so I was more in this offer of 20€ bonus, as I wanted to spend some quality time with Immortal Romance and chase some win. I made a 30€ deposit and within 15 minutes received 20€ bonus.

I went to my dear Immortal Romance and started to play with 0.60€ bets. I think the game was in an awful mood because I lost 30€ within 15 minutes of playing. I had one free spin round but almost all spins were empty and I won only 2 euros. Then I decided to change my plan and play Game of Thrones. I played with 0.30€ bets for the rest of my session, but it wasn't very long because all I could get was 2 scatters and maximum 10 x bet winnings rarely, so my funds were gone soon.

Overall I had a good time at Grand Mondial casino and I would recommend them to other players. I would like to suggest them to improve their bonuses because the variety for them now isn't wide. Game selection was very pleasing , support was easy to contact, very friendly and professional, but it's not a surprise. Except for promotions, there's nothing I would change about them.

Nothing do not touch this Casino. I had 100 bonus and had to wager £3000 but I didn't mind that. So I played and got lucky got my money up to £1600 anyway. I kept playing as it wouldn't let me cash out so wagered more till I had 850 pound. Went to banking and yes I could withdraw it all. It then sat in pending for 3 days and I then get told by the casino that my account is closed and they will not be paying me out! Don't worry I'm going to fight this with everything I can. But please avoid this Casino don't let this happen to you. They don't like anyone winning!

Everything the sly underhand tactics you try to stop me claiming my money. I wagered everything I had too and instead of paying me you take the funds and close the account! Please Please listen this site is a SCAM. I read the terms and conditions of it all and I read what I could and could not play. Please stay clear. I will be taking this company to court. This Casino doesn't even deserve a 1 star.

Grand Mondial Casino is another casino that I have tried that is a member of the Casino Rewards Group and that is solely powered by Microgaming software. So I loaded their site which looks similar to all others in this group but this one looked so much fancier. The first thing that I saw was the 1 hour freeplay with 2500$ where basically you will play games and if you are lucky enough you get to keep the winnings at the end. 100$ is the maximum amount that you can get to keep plus after that you will have to make a 20$ and meet the WR of 30x so you can be eligible for asking for a withdrawal.

So I thought why not give it a try. I played for about 40 minutes and as I started to lose really badly I just gave up and made a regular 20$ deposit. So I started playing Red Hot Devil where in the first 5 minutes I managed to get 2 five of a kind that granted in total 30$. So I kept playing for another 15 minutes but I just wasn't lucky enough so I backed off while I was ahead and choose another slot. With a total balance of 37$ I choose Gold Factory and I started playing it. After a cold start I finally triggered the bonus where I had to choose 4 chambers. All of the chambers were money prizes that boosted my balance so I continued playing and not much after I triggered it again. This time I had 3 money prizes and I managed to get 10 FS that after it all finished boosted my balance to 90$. I kept playing hooping to hit the reactor bonus at least once and after about an hour my wish came true and I triggered not only the reactor bonus but FS at the same times with two money prizes and in the end my balance was at 160$. So I decided not to push my luck any further and just ask for a withdrawal. After sending a picture of my ID card, utility bill and my Neteller Account Screenshot I got approved and my money arrived three days later.

Overall I had a great time in this casino, their support is awesome, they have a good game selection. But the only thing that bothered me is that they don't have any welcome bonuses. 8/10

Grand Mondial Casino News

Read all news about Grand Mondial Casino, check for updates and stay tuned for exclusive bonuses.

Mega Moolah Drops an €18.9 Million Jackpot - Its Biggest Yet!
Big Win Mega Moolah Drops an €18.9 Million Jackpot - Its Biggest Yet!

Just when you think the Mega Moolah Slot couldn’t dish out any bigger jackpots it goes and drops an absolute whopper! This time Microgaming’s popular online slot delivers a jackpot worth an astonishing €18,915,872.81 at Grand Mondial Casino setting the game a brand-new payout record. Dreams Do Come TrueYou’ll find it at most of your favouite online casinos and it’s got a proven track record of making dreams come true. What slot are we talking about? It is of course the Mega Moolah Slot. A game that could change your life with one simple spin of a wheel and for one lucky player all this was only too real. Mega Moolah sets itself a new record with its latest €18.9 million payout to the lucky player who wishes to remain anonymous. Mega Moolah sets a new record with its latest payout reaching an astonishing €18.9 million at Grand Mondial Casino.The player managed to land the jackpot with a mere bet of just 75 cents making this story even more impressive. And to top that off the €18,915,872.81 was also won from the players Android device.One Very Lucky PlayerGrand Mondial is just one of the Casino Rewards Group casinos to have won the Mega Moolah jackpot now and who knows who many more it’ll add to its hall of fame. And as with all the progressive jackpots at Microgaming, this lucky player can enjoy his new windfall in one lump sum. No instalments, no annuities just a cheque for €18.9 million! Not bad for a day’s work, right?Team CommentsDavid Reynolds, the Games Publisher at Microgaming was thrilled with the win and commented “We’ve been on the edge of our seats in anticipation of the Mega Moolah jackpot being hit these past few weeks. Watching the jackpot grow has been exciting for us at Microgaming and we are immensely proud to see it set a new record. Congratulations to Grand Mondial Casino and their lucky player on this amazing win!”Emma Hall, the Promotions Manager at Casino Rewards also added "This is the moment we were hoping would come! And for the player to win the jackpot from a 75 cents bet in less than 50 spins is just incredible. For Grand Mondial Casino to land this gigantic jackpot, and be part of Casino Rewards group, which has had so many Mega Moolah winners in the past, we just couldn't be prouder and more pleased. Casino Rewards has seen five huge Mega Moolah winners in the past 12 months and now our sixth winner has absolutely smashed all records yet!"The latest jackpot now brings Microgaming’s tally up to €948 million and one thing we can guarantee is that figures going to keep on rising!

Microgaming's Mega Moolah Made Multiple Millionaires
Big Win Microgaming's Mega Moolah Made Multiple Millionaires

There are so many Ms in the title of this article, but let’s break it down to the core right away - Mega Moolah did it again! No other online slot in the iGaming history has been more generous to players than Microgaming’s Mega Moolah. This time a lucky customer won a breath-taking jackpot worth €4,603,056.85 and the place where it all happened was Grand Mondial Casino. Including all other wins on Microgaming’s progressive jackpot network in the past, the figures say that over €874 million has been paid out to players to date!Another Massive JackpotLet’s travel back in time to the 19th of April 2018. On that day the lucky customer decided to try his luck at Mega Moolah by placing a 25 cents bet. Soon after he made the choice that will turn around the course of his life for good, Mega Moolah slot did what it does best. The online casino where the adrenaline reached the very edge of stratosphere is Grand Mondial, well-known for featuring an enormous selection of superb video slots, poker and casino games.  Mega Moolah pays out an amazing €4.6 million at Grand Mondial Casino.The jackpot-winning strike on Microgaming’s progressive network has started earlier this year, on the 14th of January, to be precise. On that date a €2,424,117.20 prize was triggered at Zodiac Casino.The most extraordinary piece of information lies in the fact that the last Mega Moolah big jackpot has completed the fourteenth month in succession when at least one player became the big prize winner! The stats regarding Mega Moolah include some incredible data such as:The latest jackpot winner was the 45th big winner in the game’s historyThe winner landed the jackpot playing in the mobile casinoOn the 6th of October 2015, Mega Moolah delivered the largest jackpot pay out in the history of online slots worth stunning €17,879,635.12, whereby Microgaming was awarded a Guinness World Records title for the ‘Largest jackpot pay out in an online slot machine game’.Team CommentsDavid Reynolds, Games Publisher at Microgaming, commented: “We all thought 2017 would be a hard year to top after the network paid out over €150 million in jackpots, but 2018 is shaping up to be a huge year for Microgaming’s progressive jackpot network! Multi-millionaires have been made each month so far and we are incredibly proud to offer the largest progressive jackpot network in the industry.”Congratulations to all the winners from the entire team at AskGamblers and may you keep braking jackpot records.

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