Ag Awards

Grand Mondial Casino - Deposit not credited to my account, but deducted from my bank account

Vamsi1805 India
Posted on April 9, 2018

Hi Team,
I have tried to deposit 10$ for my grand mondial account, amount was deducted from my bank account twice but not credited to my Grandmondial Account. It was almost 5 days, till today amount was not credited.My Used id is HMRM0378564910. I am attaching the Screenshots of my Grand Mondial Account and my Bank account. Please check and do me the favor.

Posted on April 9, 2018

Hi player

I'm looking at your account. There are no transactions listed, and there is no correspondence from you to our support email or live chat.

Can you tell me if you contacted support about this issue?
Your email address has bounced 3 times. There's no way for us to email you about this.

I can't do anything through ask gamblers. You'll need to send these screenshots to bankin­[email protected]­asi­nor­ewa­ so they can locate the transactions and assign them to your account, and in the meantime give them a valid email address.

Vamsi1805 India
Posted on April 12, 2018

HI team,
The issue if of $20, i have informed the issue number of times to the Live Chat support Team, but non of them resolved the issue. I have received $10 back, but i have get another $10. Please look into the issue.

Posted on April 12, 2018

Hi player

Did you follow my instructions above? I still do not see anything in your account to say you have contacted us about this. As I mentioned, you need to send the screenshots to the email address I provided above. There's no other way to resolve this issue.

Posted on April 14, 2018

Dear @Vamsi1805,

Please let us know if you have cooperated the casino. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Posted on April 17, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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