Withdrawal pending too long

Hello.

I hope I will get your support.

I played at the Grand Mondial casino, and I made a withdrawal request. The amount is 760 Euros. The casino didn't withdraw my winnings because they asked me to verify my identity. I sent them my ID and proof of address. The proof of address was approved, but they rejected my ID because it was not in English. This is absurd, because I am from Kazakhstan, and we do not issue identity cards in English. I explained to them in the support chat that my document has my name in English on the back, and that if they accept players from my country, they must be able to read the documents. Or then not to accept players from countries whose documents they cannot confirm.

I sincerely hope for your help in this matter, because I believe that the casino just wants to take my money from me. Please help me.

Hello. I sincerely hope for your help. I played at the Grand Mondial casino and requested a withdrawal of my funds to my skrill wallet in the amount of 370 euros on May 29, 2023. Accordingly, I received a letter from them that they received my request and that I will receive my funds in 2 banking days.

Yesterday was June 1, and all those days were working days, but I didn't get my money. Instead, I received a letter from them requesting my documents. Of course, I sent all my documents right away, and logged into my account to see what happened to my withdrawal request. I saw that my money is not in my account. It just doesn't even have a request history. I was surprised and wrote to their support in chat. At first the bot in the chat said that my request for withdrawal of funds in the amount of 370 euros has already been processed and sent.

But they didn't help me in the chat. When I asked where my money went, they told me to write to the service that requires documents. Following the documents, I wrote a letter to their service, asking where the money from my account went. But there is no answer from them.

So I think this company just ripped me off and now ignores me without giving any answers about it. I will send you screenshots as proof of the correctness of my words. Here you will see that I really requested payment, and that there is no information about this money in my account. The money is gone. Support is silent...

Please help me get my funds back. Thank you very much, my best regards M.

i signed up for grand mondial casino because of the great no deposit offer in which i won £100 but i had to make a deposit to access that money so i deposited £20 i then was told i couldn't withdraw that £100 i had to wager £3000 before i could withdraw any money which i think is a massive rid off on its own but they don't stop there. so i start playing with my £120 and after 2 spins i get it up too £150 which i thought wasn't bad but then on a £3 stake my £150 soon disappeared and i was let with £0.24 after 15 minutes of playing dont fall for there bonus and think its good its nothing but a scam..

I recently signed up at Bet365.com and Grandmondial.com and some other sites wher i play only Blackjack. I noticed one thing particularly at Grandmondial.

As long as u r betting less (example 1 to 5$) the system lets u win a fair share of games. But when u bet bigger amounts like 10$ to 50$ u can end up losing like 7 to 8 games in a row with the dealer sometimes dealing himself the miraculous 21's from even a hole card 6!!!

While i understand that a losing streak is very much part of the game what happened to me is something different. I also continuously lost when i Doubled down on totals like Hard 11 with the dealer dealing me an Ace to make my total a Hard 12.

This has happened too many times and is not acceptable. And yes, this happens when u bet high.

One thing i have learnt is that the higher u bet less is ur chance of winning! there is something fishy going on.

If anyone thinks I am wrong is blaming the Casino I would definitely like to have ur view.