Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Closed

Dozenspins Casino is closed, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Dozenspins Casino

Player Rating 19 reviews
5.1/10
19 reviews
Complaint Response 9 complaints
1 day avg. 9 complaints
What we like
  • Home to leading software providers
  • Lots of payment methods
  • Live chat is available
  • Mobile friendly design
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Dozenspins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://dozenspins.com/
Established
2019
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, Russian, Finnish, French, Polish, Norwegian, Portuguese
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Dozens Spins Casino is an online casino where members can enjoy over 2500+ games from some of the best providers in the industry. These include household names like NetEnt, Microgaming, Play’n GO, Big Time Gaming and Quickspin. The site supports multiple languages like English, Russian and Finnish and players can open the casino instantly through most web browsers. Players can also access most of the games on the go. Dozens Spins Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Spain, France, the Ukraine, the United Kingdom and the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

The casino is also fully compatible with mobile devices such as smartphones and tablets so players can always take their favourite games with them on the go. All players will need is a compatible mobile browser as there is no app required. The casino has included many of their most popular games and users can log in with the same details as their web accounts.

Security and Fairness

When it comes to security the casino takes this seriously which is why they use encryption methods. This will encrypt any personal information and financial transactions to make sure they are kept safe and secure at all times.

Their games can also be trusted as the casino uses a random number generator to ensure they produce fair and random results which have not been manipulated. 

StallCation

Complaints

Read the complaints other players have left for Dozenspins Casino. Learn more about complaints.

Show all complaints
Dozenspins Casino - Account closed and balance unfairly confiscated

Hello.

I have a an issue with the casino Deozenspins.

I made an account 25.11.2020 and to log in I used my bank account details.

I deposited via Ecopayz and won some, my balance was around 300€. I made a first withdrawal of 99€. They asked my bunch of documents (ID, selfie with ID casino screen behind me ect..).

I sent all the documents on 18.3.2021. Then they responded that Driving license is not accepted and that I need to send same documents with different ID. Well I do not have any other ID as I have not renewed my passport because of Covid-19.

So I let the verification to be for now until I get a new passport. Now on 9.11.2021 I decided to check my account I noticed that the layout had changed a bit for the casino and you could not log in with bank details anymore. I asked them to activate my account so I could ask for password to be able to log in.

They activated my account and I could log in with my email and password. But then I noticed that all my balance was gone (around 300€). I asked about this and almost immediately my account was closed again. Then I asked why my account was closed.

Chat told me because I have not verified my account in 6 months and email support told it is because "6.3. If during the processing of a chargeback request the user account was blocked and the user:

- not logged into his account for 90 consecutive days".

Well there is no mention on their T&C that account needs to be verified in 6 months and this is not any chargeback situation (also in the section 6 in chapter 6.2 there is "Dozenspins will send two additional notifications to the e-mail address indicated in the owner’s account.

A processing fee of €50 will be deducted from the amount to be refunded for each email sent.") I never received any notification emails. But this is not even relevant as this is not a chargeback situation.

AND now I checked their T&C and there is this under the section 36. KYC Policy:

"When a user selects to make a withdrawal inside the www.dozenspins.com Platform, then it is compulsory for them to perform a full KYC process.

During this process, the user will have to input some basic details about themselves and then upload. A valid ID Document (ID, Passport, Driver’s License)"

So Driver's License is a valid document and my account should have been verfied already when I sent the documents first time.

So I need that my balance will be placed back to my account and I will be able to make a withdrawal.

Clearly they are just trying to find an excuse not to pay, they are just replying different excuses and moreover these are not even valid.

I have attached the chat response from them about my account closure and funds confiscation, an email response about my account closure and funds confiscation and also the rules section 6. Chargeback that they are referring from their website.

staus Resolved
€300

Complaint Statistics

Resolved 8
Avg. Amount $ 1,896
Avg. Complaint Duration 12 days
Avg. Response Time 1 day

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.1/10 19 reviews

Top reviews from our players

Horrible horrible horrible wait time on support (chat), up to one hour. They "bait" you in with good bonuses, but when you deposit, the "administration" rejects the bonus. In return, you have to wager you deposit three times to get your money back. Avoid this casino at all cost.

Good support. Quick to come on to chat. No long que. And helped right away. Good games. The ndb sign up spins code wasn't valid anymore but the chat found a solution.

I haven't played enough to complain yet. Maybe that they should update their expired ndb spins. Other than that nothing yet.
I don't really like the page layout on the casino games homepage.

Dear ASTOKED, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you

user avatar

Really nice online casino.
So far I have had only a good experience. It has a nice amount of games, I get lots of fun. Great selection of games and decent promos plus the support staff are super nice and do what they can to help.

Dear FILLOS, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar
Inactive user
7/10

I like the fast verification and payouts.
Also the many options to withdrawal.
Chat support writes back fast.
it has many providers and so manY differnt games.

Less bonuses from chat support for non deposit bonus, no good options with the coins
very much games like big bass bonanza, bigger bass bonanza are bot aloud at bonus..

Dear BEACHBOY7, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

A lot of different Slots and Providers (no Hacksaw not almost everything else), usually (see dislike why) fast responding support. Lots of different Deposit and Withdrawal methods.

They only care about you as long as you spend money. I've been playing there for years, but recently I did not enjoy gambling as much and asked for a temporary timeout for my account so I can come back in a while and enjoy it again. The first answer I got to that question from the LiveChat was "here are some deposit bonuses". Disgusting. It's not that easy to get yourself to make a pause of gambling when you're in it, and when you do, they just ***** on you. So I wrote an email, expecting an answer as usual in 1-2 days. By now, it's been weeks and I wrote multiple emails asking for a temporary timeout of my account and got nothing in response. I think it's unacceptable behavior to try and milk people even more that want to quit or pause their gambling. Gambling Addiction is a serious topic and there are ppl. out there that destroyed their whole life with it. A big online casino as DS should definitely take this more seriously. That for me is the least minimum I expect when offering a service like online gambling and I will not spend a single penny on this disgustingly greedy casino.

Like this casino, because they have all withdrawal methods for my country. Welcome bonuses pack are amazing and they really give all free spins, that you can play more and earn. So, recommend it. Registration was a breeze, even though I had to fill in all the information, it took very quickly with ly auto-fill of my details that just sped through the registration process. After I signed up, verified my account the spins were added to my account.

Dear NHANDII Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

On the positive side, users also note the reality of payments. All players were able to withdraw their winnings without any problems, and many also managed to win back the welcome bonus, despite the fact that the wager was quite high. The club's support service also works at a high level. At Dozen Spins it is available 24/7 via live chat on the site, and according to the players it is very professional.

One of the unpleasant moments is the lack of an opportunity to play slots without registration. As in other casinos, most of the games presented on the platform can be tried for free in demo mode, but unlike many other sites, Dozen Spins asks users to register first.

Dear PETR100960, Thank you for sharing your gaming experience at our casino. Thank you for such an objective and positive review of our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you

user avatar

Very hard to find anything. Sites are okay when they aren't glitching. Support is usually quick to respond and helpful. Sign up process is quick and easy.

There is not a single good thing that I've experienced with this casino. I'm a regular player on many casinos and this was my biggest mistake to play on.

I've deposited 300 EUR via EcoPayz and made 3200 EUR that I couldn't withdraw for weeks, they kept stalling me and they were blaming the providers for that. When you want to cashout first you have to fully verify yourself/your account which takes approximately 3-4 days (compared to the 24h on other casinos).

Then they send your game session to the providers you have played on to review your game session which is the first casino I see that is doing this, it says it takes 3-7 business days but it took way too long, they kept stalling every time I've contacted them or worse didn't even respond.

I've decided to cancel all the withdrawals and just play out my money as clearly I wasn't going to get it at least not for another month. Also, they don't have much good slot providers to play on as well as the welcome bonus is with an insane wager requirement, almost no chance to complete it if you don't get that lucky like me.

Dear PEOPLES2999, Thank you for your review, but after checking your login and review in detail, it is not true. You have not made deposits on our project. You received a no deposit bonus only, which you took advantage of, and also the amount of 3200 EUR on your game balance was not. Our verification procedure takes 24 hours, and if you send all the necessary documents earlier, your account will be verified in less than 24 hours. All actions with verification and account verification are performed strictly according to the rules of the project and they are available on the site for review at any time. As well as the conditions of our bonuses are not hidden from the players, you can read about each bonus in the section "promotions", most players without difficulty wagering bonus and withdraw funds. Also, our bonus is not sticky. We have more than 50 game providers and 7 thousand slots and games, so the choice is very large, as well as every week the number of games is increasing with the release of new ones. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

user avatar

I think it's a top casino.
I've been registered for more than 1 year and I can only say that I've had very good experiences, very fast payouts and fair conditions, which you don't really find.

Dear HOOMAN, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you.

user avatar

Very hard to find anything. Sites are okay when they aren't glitching. Support is usually quick to respond and helpful. Sign up process is quick and easy.

- Laughable this site has such a good score here. But they are heavily advertised with most affiliates.
- Significant predatory terms within their Ts and Cs. IF you have at any point sent someone money on skrill that has an account at any of their casinos they will attempt to use it as a reason to steal deposits (This happened to me).
- KYC is designed to be as difficult as possible, ID, POA, SKRILL TRANSACTIONS FOR 6 MONTHS, SELFIE HOLDING ID AND PAPER, SELFIE IN FRONT OF COMP SCREEN WITH SITE IN THE BACKGROUND!
- Heavy amount of pomo emails sent and they did not remove me when I unsubscribed.

Dear NICKYSMITHY, Thank you for your feedback. Our casino is complete in the functional plan, and every player can enjoy the games and functionality of our casino without any difficulty, both from a mobile device and from a computer. In our casino absolutely all actions are carried out strictly by the established rules, and all the rules of our casino are quite transparent and easily accessible to every player. Please note that the financial department asks for documents based on the rules that you yourself have agreed to and have committed to comply with. Each player who complies with the rules of our casino, without any difficulty withdraws his winnings from our casino. According to the rules of the Dozenspins casino project: ● transferring funds between players is strictly prohibited; All the activities in our casino are carried out strictly according to the established rules. If you still receive promo emails from our casino, please contact our technical support e-mail [email protected] to find out the reason why you are receiving promo emails . Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected]

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.