Hello, I rarely play casino, but I've run into trouble. I enjoyed playing in this casino. I put my win at the conclusion. I won a fairly large amount of 2,550 euros. Casino requested several documents to verify your account. Passport, selfie on site and screenshot of my wallet. After that, they requested a Skrill extract in PDF format over the past 3 months. I sent it all.
The next request seemed strange to me. Casino asked video from my computer screen. They asked me to show my Skrill account transactions on video. The first time I sent a video is where they can see the transactions. It didn't fit a casino. They changed the conditions and demanded to be filmed a second time. The video should show how I log in to my account Skrill. I sent the video a second time under the terms of the casino.
That's not all. The next casino request is Skype Verification. A casino employee called me and asked me a few questions. I answered all the questions.
The next day, I received an email saying my account was locked.
I made huge efforts to pass verification and get a win. I don't understand the reason for the lockdown. Casino claims that I allegedly violated the rules of the casino. I disagree with that.