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Blacklisted

After being notified that Desert Nights Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Desert Nights Casino is being added to our blacklist.

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Desert Nights Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 27 reviews
6.1/10
27 reviews
Complaint Response 16 complaints
2 days avg. 16 complaints
What we like
  • Full selection of RTG games
  • Instant-play versions of many games available
  • Players in the most countries accepted
  • Secured with SSL encryption
  • Proven fair through independent audits
What we don’t like
  • Unable to accept players from Moldova and Israel
  • Not all games available in the instant-play client
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Desert Nights Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.desertnightscasino.co.uk
Established
2010
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile

Desert Nights Casino is an Arabian-themed online casino owned by the reputable Deckmedia group. The casino is powered by the Real Time Gaming software platform, which offers a wide range of slots and other casino games in both a downloadable and instant-play format. Desert Nights Casino is licensed by the jurisdiction of Curacao.

Restricted Countries

Players from most countries around the world are welcome to play at Desert Nights Casino. Only players from Moldova and Israel are expressly prohibited from registering.

Security and Fairness

Desert Nights Casino takes player safety very seriously. All sensitive information, such as players' credit card numbers and personal details, are kept safe through 128-bit SSL encryption. Additionally, the Desert Nights Casino servers are protected with the latest firewall technology.

The RTG platform has been proven fair dozens of times through independent audits from firms like TST. Desert Nights Casino does not post this audit information publicly on their website; however, players can rest assured that this information is widely available on the web. The Desert Nights Casino support team is happy to answer any specific questions you may have.

StallCation

Complaints

Read the complaints other players have left for Desert Nights Casino. Learn more about complaints.

Show all complaints
Deser Night Casino - Denied my withdrawal 180 USD

I received free spins no deposit bonus and I ended up winning $3000. However, under the terms of the bonus, I could only withdraw a max of $180. Disappointing, but totally understandable.

I chatted with an agent named Haven who explained the process for withdrawing the $180. I had to make a deposit of at least $25 and play through it, as well as get verified by sending in documents. I screenshotted the conversation and within the next couple of days, I made the $25 deposit and played through it.

I also sent in by email all 4 of the requested documents to get verified. I followed all instructions and then waited a few days before attempting to make the withdrawal of $180. When making the request I received an error message saying the amount requested exceeded the amount available, which was shown to be $0, despite my balance of $180.

When I contacted support again, a different agent told me that my withdrawal had been denied because it was winnings received from a no-deposit bonus without a deposit made. I explained that I had in fact made a $25 deposit using Bitcoin from a wallet registered to myself and I had played through the $25. The agent repeated that they reserved the right to deny a withdrawal from a bonus without a deposit and then they abruptly ended the chat while I was in the middle of typing a response.

I have the screenshots from the agent named Haven who confirmed to me that I was in fact entitled to withdraw the $180 after making a deposit and being verified.

I think it's really unfair and feels like a scam that I was told one thing, I did it as they instructed, and then someone else decided no, they were going to deny me my winnings.

Comes across as shady not to mention the rude customer service from the second agent who denied my withdrawal and ended our chat while I was typing a quick response to them.

Hopefully, a manager or supervisor can fix this and at least honor what their first agent said to me as evidenced in the screenshots.

staus Resolved
$180
Desert Nights Casino - Unfairly Delayed/Declined Withdrawal
Firstly I want to say that I love the customer service those guys are wonderful. I played a few weeks ago with a bonus code and won $400. I put in my request in for a withdrawal and received my check By Fed Ex. So I made another deposit this past Friday the 22nd and played with the same code and won a little over $2,000 this time and I played it down to exactly $2,000 and requested a withdrawal. I logged back in to check the status on Monday and it says that the withdrawal was processing. I checked my email this morning and the email reads your request to reverse your withdrawal has been accepted and your casino winnings have been credited back to your account. I then called customer service and the guy told me yes the check was processing. I asked them what was the email about I received this morning. He asked me to hold so he could research the account. He came back to the phone and said that I wagered more than the bonus code allowed. I explained that the increase amount button is not even an option. Those 50 free spins play on their own at .1 cent. There is no way it can be changed. I explained to him I always play the max of .1 cent which is $3.00. I won and cashed out a $400 check playing the same amount and the same code but now that’s it’s $2,000 they don’t want to pay. I log into my account and see that the email was not truthful and the winning were not refunded to my account for it only had a balance of $50.15 in which was the amount I had deposited. The customer service rep informed me that it was declined because of the wager about and I know that that can’t be the case because that reason is not listed anywhere in writing. I enjoy this casino and I hope this is just a misunderstanding that can be resolved. I have screen shots of all the bonuses used as well as emails. Please let me know what I can provide for proof. Thank you!!
staus Resolved
$2000
Desert Nights Casino - Wont give the December 50 bonus
Welcome to Desert Nights Visitor, Akira will be right with you. Your chat ID is SMX123115072342-406. Akira Hello, welcome to Casino Support, how may I assist you today? Visitor Hi i have a no deposit code of December50 from ask gamblers site which is still valid for 5 hours please could you activate it for me? Akira Please provide me with your username, date of birth and email address and I will be happy to check on this for you. Akira Thank you for verifying your account details. Akira All bonuses can be found and claim in the cashier of the casino, here at Desert Nights Casino. You will not be able to use bonuses here from other sites. However, I am seeing that you have the $10 FREE Sign Up Bonus and the NEWYEAR16 available in your cashier! Visitor Ask Gamblers is not a site it is a casino review site not a casino.. it is one of the most reputable ones i will send you a link for your information.. Visitor http://www.askgamblers.com/bonus/no-deposit/desert-nights-casino-usd50-free-2/ Akira I am not aware of that. However, the bonuses that you are available for will show in your cashier. Akira Once, if a bonus is not in your account, therefore, you are not eligible for it at that moment. Visitor could you have a look at this link please maybe talk to your manager too please Akira I can certainly check on that for you, Deborah. Akira In the meantime, please visit the cashier of the casino, as it shows you all of the bonuses that you are eligible for at this time. Visitor hello this bonus is on this site and i've just looked up complaints made against your casinos false bonus offers have a look and someone from your casino has written on this site many times...it is a valid bonus please can you put me on to your manager... She did not put me onto the manager and basically said no bonus didn't have any affiliation to Ask Gamblers...
staus Resolved

Complaint Statistics

Resolved 15
Avg. Amount $ 587
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.1/10 27 reviews

Top reviews from our players

Inactive user

Desert Nights belongs to an Real Time Gaming software and stand in the same category as Slot O Cash! To my knowledge in the past I once knew Desert Nights was still under a Rival software where I was forbidden to register. They only took select players from different countries not counting mine.

But when Desert Nights turned themselves into Real Time Gaming that is when I made an account. Of course during myself not being in their database as a new player they continued to bombard me with emails to join as I was currently a member at one of their casinos. Just before venturing to a casino that once was Rival Gaming I immediately opened their live chat! Instantly I was connected to a fellow member of Desert Night where my question turned into a answer very quickly. Instantly the operator stated that Canadian players are allowed to play on this casino. "Woohoo!" I said as I continued to make an account.

Finally with a registered account I took the liberty to throw down my $39 deposit for some old fashioned all Real Time Gaming fun! To the value of $39 equipped with a $39 bonus ($78) I swiftly made my way to Naughty Or Nice. I know it is not Christmas but I appreciated it's quality and feature as I kept spinning this Real Series Slot over and over again. With 50 glorious Paylines and a festivel Feature I was certain I would be distracted trying to take down many wins. While wagering my bonus I stumbled across some losses before entering the bonus feature twice. I lost about $34 (Down to $44) on a $1.25 bet but came back up when the bonus round triggered to restore my balance and give me wins over it! I was given the choice to pick either the "Naughty Girl" or the "Nice girl" to use as a special substitute during 10 Free Spins. For the duration of the free spins every time my pick (I chose the Naughty girl) shows up it gave me either Free Spins, A Held substitute or a bet of up to 20x. For a total of $65.70 I became quite pleased with the results of the free spins. When after three more spins after the first trigger I came across another! It's too bad the Naughty or Nice feature can't be retriggered nor does i have an independent multiplier through the duration of Free Spins. The second trigger however I chose the "Nice girl"! Most of the wins with the 2nd trigger gave me a lot of 2x - 5x bet, 3 Free Spins and only 1 held substitute. In the end I grabbed a slightly large amount to the value of $83.11! My stack grew to $192.81 when playing Naughty or Nice but this is one of many I played! Other video slots included were Caesars Empire, Achilles and my favorite Warlocks Spell! It's just the music in Warlocks spell kind of puts me in a little bit of the good mood, so mystical in a way.

Throughout the course of 7 hours spread out within a day or two I landed $227 to await a withdrawal after the delayed amount of time through the verification process. It took 3 days to finally finish the verification and 5 weeks to receive my cheque! All in all a fantastic yet awesome casino to depart your deposits and make a killing!

A 8.5 out of 10 because of the delays I had during the verification process!

Desert nights is another casino with RTG software, and it also a sister of slotocash. I download casino, and get 8$ no deposit bonus, like always very easy in rtg casinos, just go cashier, and coupon code, click redeem, and money on your balance. After it i try their T-REX slot with minimum bet, but it kill me very fast, without even getting feature.

I decided to made deposit, also they give me 200% bonus, so i deposit 20$, and start playing with 60$. I sure i had already my own list of rtg slots that i love to play, so i start with achiles, i love how freespins work there, you can trigger it two different ways, by getting scatters, or scatters with wilds. I spinning at 0.60 bet, but it seems cold to me, so with 45$ balance i left slot and choose probably best rtg slot alladin wishes. I spin in 0.50 bet, and very fast get feature, but there it was big crack for me, i should choose 3 lampi of 5, and i choose 3 but don't get freespins. What a shame for me. I continue play slot, and soon get 4 scatters, so 4 chooses, and i finally get my 25 freespins + 20x my total bet. Freespins pay crap, so my balance after it was 45$, and i go to goblin treasure because it is pretty funny slot. I spinning 1$ per spin, because i am get mad, and it kill me about 4 or 5 minutes. Stupid thing to bet so high if you have no enough balance. My bad streak at rtg continious.

My marks for Desert Night casino:
Software: 7/10 for RTG, cant give them more
Bonuses: 9/10 nice bonuses for deposit + also getting emails from them with promos.
Support/Cashouts: don't try this, so can't say anything good or bad.
Total: 7/10 Desert Night not the worst rtg casino, but not the best too.

I enjoy playing at Desert Nights Casino, and I mostly play in their free tournaments. They have freerolls every day where all you have to do is register and show up and play. They also have free monthly tournaments and usually one or two other special tournaments during the month. I've won a small amount of money here. There is of course more to be won in the pay per tournaments. RTG casinos are now letting players add-on and re-buy tourney play and I can tell several people are taking advantage of this. I guess if the pot is high enough and you have the bankroll, this could be a lucrative plan. As for me, I use my winnings to play KENO unless there is a larger win and it's worth trying the slots.

On the opening page of Desert Nights Casino you get a good idea of the amount of money being won (and hopefully paid out!) by players when you see the Progressive Jackpot counter keep building up and up. Currently it is showing close to 5 million dollars. Wow. Even one percent of that would be nice! You'll probably notice the frame that says "Magical Promos". Desert Nights has new coupon codes for you every week and you can click on the link here to read all about them. There is also a scrolling marquee at the bottom of the page that gives you current info. On top of that you'll often log in and be taken to a little promo feature page highlighting the latest deposit bonuses which you will want to use when you deposit. Then there is also the player email, where the casino will notify you of special things going on and jackpots won, etc...

If you haven't signed up with Desert Nights Casino, be sure to use the link on this page to get your exclusive no deposit bonus and other bonuses so that you'll be all set to explore what the desert night has in store for your entertainment with a nice fat bankroll or just your free money they give you to come on in and try your luck. I hope it is all good for you and that you enjoy playing at Desert Nights.

I am always undecided whether or not to play at casinos that are powered by Real Time Gaming. The only reason is because generally they are US based casinos that support the dollar currency but it is very hard to find one that supports the GBP currency. Desert Nights casino is no different from the others but upon checking with Live Help they do accept UK players and also withdrawals to this country, on this basis I didn’t mind playing here. Live Help were really friendly too, I voiced my concerns first about playing at this casino because it doesn’t support my local currency but they were very reassuring in saying that this is a safe casino to play at and is regulated. I know they are going to say this in order to get me to play here but never the less they provided me with a friendly service which is important when picking the right casino.

There are numerous no deposit offers you can claim at Desert Nights casino and depending on which one you claim depends on the wagering requirement that comes with it. I chose to play with the free $15 no deposit code Ask Gamblers supplied. What I really like about Real Time Gaming which I sometimes wish they had in casinos powered by Playtech or Micro gaming is their very easy to use cashier. Its really straightforward. To redeem any coupon code you simply go to 'redeem coupon' once redeemed it gives you all the information you need to know about the free money offer. It couldn’t be easier to keep an eye on how much you have played through too. The only downfall for me with this free money offer is the maximum cash out which is $50. Not that I would have complained if I had met the wagering requirements and could withdraw but $50 converts into approx £25 and I have to make a minimum deposit of $21 its a lot of hard work (meeting the wagering requirement) for 25 quid.

There is a good selection of slots to choose from here and they also offer an instant flash player if you don’t want to download their software. I don’t intend on making a deposit here but I had fun with my free money and if you are a player from the UK considering this casino I would definitely take advantage of their no deposit offer first.

I had opened a Desert Nights user account when it was still “just only” Rival Gaming Software.

So - because I was an already had a user account registered via their Rival software.

I was quite delighted to the fact that Desert Nights had sent me an email notifying me that they had taken the courtesy of opening an account for me on their “NEW” RTG software with a no deposit coupon to play with. YAY!

So - what the heck I gave it a go. I didn’t win anything. The no deposit code was just a “SMALL” chip to test the waters with.More like a teaser actually.

Their RTG interface layout is not the same as your normal typical RTG software layout. In fact its layout is very pink and inviting.

I haven’t made a deposit before in this casino. But I do believe that there is a limit on your weekly withdrawals as well as the only withdrawal option being a wire transfer. I will eventually make a deposit - but I would like to have a spin with a decent free chip.

I have found that they don’t offer very big no deposit chips at all. In denominations like $7 or 8 is hardly anything to play with. I find that you have one spin then, twice and three times and before you know it – it’s gone.

Which doesn’t really give me a feel of how the slots pay or if there is a chance that they will pay. That on its own, doesn’t really make me want to jump in and deposit. In fact I find it a bit frustrating and try my best not to be tempted to play these fiddly little chips.

Although, when I do know of their free tournaments , which Desert Nights RTG do have on a regular basis, – I normally have a go – just for the fun of it !

When I find out more – I will definitely be back here and will keep you posted.

Desert Nights casino is another RTG powered online casino I am going to tell you about! Although they cannot compare with the biggest in the family it was obvious their management has done its utmost to advertise it better! Back in 2010, I was bombarded with e-mails again and again until finally I gave up and became a customer of the casino. Well, as a whole, I cannot describe my stay there as a perfect walk with the beloved in the garden but it was also far better than some nightmares I previously had with RTGs and Rivals!

So, the positive things are:
- the good support, especially the live one – fast, accurate and super polite, the e-mail support was always answering my questions within the same day I asked, I got two special offers from the manager himself in return of completing a long and complicated survey, dedicated on improving the support quality. Actually in Desert Nights casino I saw such survey for the first time ever, and such good practices must be noticed!
- The good website – everything is well-arranged and is on the exact place, you can easily find any kind of information you need, super fresh design ideas and beautiful colour scheme(I am also an IT, and always look for such important issues:))
- Reasonable withdrawal times for the standards of a RTG casino. I withdrew there only twice, but never got any problems, the second time the cash out was to my Moneybookers account and I even got the money faster than a withdrawal, issued the same day by a Microgaming casino!
- Very interesting idea of building a loyalty program with astonishing rewards;

The negative features are:
- the company that operates Desert Nights Casino is connected with another casino- Sloto’Cash, which is in my top list of casinos to avoid, although it has changed the Rival clothing and now is RTG! The wolf can change the fur, but the bad nature – never!
- All those tasty bonuses are sticky, and sticky means not cashable or in other words if you use them you are just wasting your time;
- I still dream for the day when a RTG casino will pay faster than a Microgaming casino
- Licensed and regulated by the government of Curacao, and if I have to translate this fact in a simple language, it means that this casino can become a scam at any time without prior notice!

So, to summarize I will use some simple rating scores:
Support: 7/10
Software: 9/10
Security: 5/10
Finance: 5/10
Bonuses: 3/10
Terms&Conditions: 5/10

Overall: Good casino, but always keep your eyes wide opened!

Well that is it from me now:). Thanks to AskGamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

Deser nights is a RTG powered casino. I played there only with my no deposit bonus(it was 25$ with x40 wager and x5 max cashout). So i am just downloaded casino from the main site(its look nice and ok). After it i am just redeem my no deposit coupon and everything ok.

First of all, on AskGamblers review typed that desert nights have not live chat, but when i played it was there. So i dont know, may be they added it not long ago, or removed it not long ago.

You know, when you playing casino with RTG slots, you have many different choices what to play. All slots are look pretty good, and you can deserve some big win because most of them had jackpots!

So, i am just started with Texas Tycoon, and i am got lucky and can earn there 200$(i played this slot about 30 or 40 min with 0.5 per spin). After it i decided to change slot, because i already win there some good money. So next on my path to money was triton treasure. I love this slot for it free spins, because you can yourself choose number of games, or number of freespins. So i start spinning there with 2$ per spin, and about in hour my balance had 140$ and wagering requirement was clear.

So, i contact live chat with question what i should do to cashout my money. They ask to send me docs them, and also made verification deposit. Ok, all done, I send docs and in 3 days receive email that they need one more utility bill. Oh, ok, i send it too. 3 Days more, all ok, documents approved. I made cashout and waiting 4 days, with no money on my account. No way, i contact live support, and they told that i should call to them for verification. Oh god, why not tell me it earlier? Ok, i contact them, and confirm all my details. 3 days more, and money on account. So total time of withdrawal about 10-12 days, so manyyyyy, i don't like it guys. You should decide play there or not, because if you ask me, i am can play in another RTG casinos who cashout my money much faster.

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