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Cleos Vip Room

Cleos Vip Room

The casino is terminated.

Player Rating 3 reviews
6.7/10
3 reviews
Complaint Response 39 complaints
3 days avg. 39 complaints
What we like
  • 24/7 support assistance via live chat, toll-free phone, or email
  • Lucky raffle system
  • Proven fair by BMM
What we don’t like
  • Various country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran Gaćeša
Goran Gaćeša
287 Casino Reviews

As a content writer and editor with several years of experience in iGaming, Goran’s primary concern lies with players. Be it promotions news or the latest advances in responsible gambling, he makes players’ benefits and well-being his prerogative.

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By Goran Gaćeša

Cleos Vip Room Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.cleosviproom.com
Established
2012
Licences
Cyprus Gaming and Casino Supervision Commission
Affiliate Program
Languages
English
Casino Type
Download

Cleos VIP Room is a promotional site from VirtualSpree with an elegant Egyptian theme, powered by Amuzi Gaming. Players at the casino can play regular casino games and participate in daily, weekly, and monthly drawings for a total combined prize pool of $10 million. The site holds an online gaming license from the jurisdiction of Cyprus.

Restricted Countries

Cleos VIP Room is only available to players living within the United States of America. Residents of all other countries are currently not permitted to sign up and play.

Promotional Structure

In order to more closely comply with US regulations, Cleos VIP Room does not brand itself as a casino outright. Instead, players make purchases through VirtualSpree. Apart from receiving VS Points that can be exchanged for luxury items at their Virtual Spree store, chips are also credited on your Cleos account which must then be played 30x on Cleos VIP Room slots (or 300x on video poker and blackjack) in order for them to be turned into prize money that can be withdrawn.

All new players can participate in Cleos VIP Room without making an initial chip purchase. More instructions can be found on the site's "How It Works" page.

Games

Cleos VIP Room offers the full line of games from Amuzi Gaming. The platform is most well-known for its graphically advanced video slots with several different themes. Players can also enjoy four different variants of video poker, Vegas-style blackjack, and European roulette.

Lucky Raffles

One of the distinguishing features of Cleos VIP Room is its raffle system. Every $10 in wagers made earns a player 1 raffle ticket. The casino will randomly draw one ticket every day, week, and month. Winners receive free chips prizes.

Support

Cleos VIP Room support associates can be contacted at any time of the day, 7 days a week. Players can get in touch with a support representative through the casino's live chat interface, or by calling the casino using its toll-free number. Those who prefer can also contact the casino by email.

Security and Fairness

Because all financial information is processed through VirtualSpree, Cleos VIP Room has very little to worry about in terms of sensitive information. However, to keep players' personal data safe, SSL encryption is used during the registration process.

The random number generator used at Cleos VIP Room has been certified by BMM, an independent testing agency. More information can be found on the Amuzi Gaming website.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

StallCation

Complaints

Read the complaints other players have left for Cleos Vip Room. Learn more about complaints.

Show all complaints
Giving me the runaround with withdrawal
Hi, how is everyone doing today? I need some help with my withdrawal at Cleo vip room. For some reason my payment has been delayed for quite awhile, and according to them already processed and sent. But I have yet to recieve any sort of payment. I started my withdrwal process at the end of Aug. All required information was completed days after the request. They payment was delayed untill Sept 23, where I received a confirmation email. But never was a payment recieved. I was asked to show proof of the non payment received by sending them copies if my bank statements at the time. It has been over three months now, and I have contacted Cleo support numerous time through email and chats. The normal responses are that the person in charge is looking into my case, or that if they have additional information I will be informed through email. I am not sure what is going on but it is not likely they ever sent the wire. I did ask for the transaction number from them but they never gave no information besides they are still looking into it. I also contacted my bank, and they said that there is no such transaction on my account. The amount is for $140, guess its not important enough for Cleo to spend a little time on, figuring the almost four months duration. As of now, I believe if they cant figuire it out after all this time, they wont. So I am here asking for some help in getting my withdrawal, and see what is the problem. I have several more emails and chats that isnt attached. It is just too many too send, but if you require additional information or proof, please feel free to let me know. Thanks for any help or advice you can offer on my issue. Have a wounderful day.
Status solved Resolved
$140

Cleos Vip Room Complaint Stats

Resolved 30 / 39
Avg. Amount $2,098
Avg. Complaint Duration 23 days
Avg. Response Time 3 days

Cleos Vip Room Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 28 out of 31 complaints in this category have been resolved.
This operator's average complaint duration is 23 days, while the average duration across all operators is 8 days.

Review This Casino

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Player Rating
6.7/10 ● 3 reviews

Top Reviews From Our Players

The free bonuses every month! I know they are from a platform from Facebook and share the mailing address for free credit for players. That is awesome and fun!

I don't agree with the I.P address issues, What if a person shares public internet sites? or the old player gave their device or shared it? and what if someone at a Hotel with free WiFi use the same physical address, they are not consider household. Facebook and Cleo's VIP Room is shared at many internet cafes. They need to check eligibility as one signs up not after winning. They need to clarify who the report to ( i.e. Commissioner ) and if they are not a Casino, why do they have slots? I hope they will see this and respond. Stop taking advantage of players and pay up.

Used a no deposit bonus and ended up winning $350. I submitted my paperwork without any issues and they processed it and sent me a check extremely fast. Definitely an honest casino and if you like actually being able to get your money back, go with this one.

Only complaint would be the high rollover on table games (300x).

Variety of games, earn points to redeem for gifts.

Tried codes: ASK35 and 20PLAY, says "you have exceeded limit."

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