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Cleos Vip Room - Have not received my $477.25 cashout yet

RESOLVED
Complaint Info
Disputed casino Cleos Vip Room
Reason Delayed payment
Amount $ 477.25
lilMiishy United States Message
Posted on February 14, 2018

Original request was made on Jan 22nd 2018, went throught the verification process and everything got approved, then i was told a couple days later that i couldnt get a deposit done into my Capital One account and to either choose a different bank or method, i went with Upaycard and gave them my info for my Upaycard account and they said they sent the information to the department in charge and i should recieve the money to my Upaycard account within 12 business days.

as of today, this is the 13th business day since i gave them my Upaycard information and i tried emailing them to get "we will contact the department in charge when they are open again"... i tried earlier today to chat live with them and they said they would email me right back because the department in charge was "in a meeting" and i havent heard back from them yet.

please help

lilMiishy United States Message
Posted on February 14, 2018

so, today, Feb 14th 2018 i contacted them again this morning. they said that my cashout should be processed this friday and as a kindness for making me wait so long they credited my casino account with $20.

i will check back on friday.

lilMiishy United States Message
Posted on February 16, 2018

9:11am friday morning and nothing yet. will keep checking back throughout the day.

lilMiishy United States
Posted on February 16, 2018

12:36pm friday, just recieved the funds into my account... wooopee! ☺️

AskGamblers
Posted on February 17, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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