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Cleos Vip Room - Can't get my $1,700 payout

RESOLVED
fb_10208805425924508 North Carolina
Posted on December 24, 2017.

I am waiting on a payout of over $1700. They say they have all of my documents and they have been approved. They have told me, more than omce, that it can be 5-12 business days. It has been 14 business days and now I am getting another excuse. They tell me, "We apologize for this unexpected delay. Our area in charge is currently facing some difficulties and the usual process taking longer than expected. If we were to get further updates from them throughout this week, we will let you know as soon as possible through email."

So, in other words, they're telling me it won't happen this week and next week I'm sure the excuse will be "because of the Christmas Holiday" which then leads into the "New Years Holiday"!

What was wrong with sending it out BEFORE the HOLIDAYS? Like yesterday or the day before? Or on any day after the 5th day? Why do you have to wait until the 12th day and then start giving excuses?

And to think that I have bragged about this casino as one that pays and pays within their timeframe. What was I thinking? I am now considering Cleosviproom to be just another slow paying rogue casino!

Work on your next excuse!

Posted on December 27, 2017.

Dear client,

Please be informed that cashout request has been issued today. We apologize for the delay in processing this payment - an unfortunate incident took place with our payment partner and this affected a few cashout requests. This has now been resolved.

Regards,

Cleos VIP Room

fb_10208805425924508 North Carolina
Posted on December 29, 2017.

I received my money. Thank you CleosVipRoom and thank you Ask Gamblers. This is resolved!

AskGamblers
Posted on December 29, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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