Giving me the runaround with withdrawal

Hi, how is everyone doing today? I need some help with my withdrawal at Cleo vip room. For some reason my payment has been delayed for quite awhile, and according to them already processed and sent. But I have yet to recieve any sort of payment. I started my withdrwal process at the end of Aug. All required information was completed days after the request. They payment was delayed untill Sept 23, where I received a confirmation email. But never was a payment recieved. I was asked to show proof of the non payment received by sending them copies if my bank statements at the time. It has been over three months now, and I have contacted Cleo support numerous time through email and chats. The normal responses are that the person in charge is looking into my case, or that if they have additional information I will be informed through email. I am not sure what is going on but it is not likely they ever sent the wire. I did ask for the transaction number from them but they never gave no information besides they are still looking into it. I also contacted my bank, and they said that there is no such transaction on my account. The amount is for $140, guess its not important enough for Cleo to spend a little time on, figuring the almost four months duration. As of now, I believe if they cant figuire it out after all this time, they wont. So I am here asking for some help in getting my withdrawal, and see what is the problem. I have several more emails and chats that isnt attached. It is just too many too send, but if you require additional information or proof, please feel free to let me know. Thanks for any help or advice you can offer on my issue. Have a wounderful day.