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Casiplay Casino

7.1
CasinoRank
4.5
Player rating 10 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Leading software providers available
  • Mobile-friendly
  • SSL Encrypted
  • Games proven fair
What we don’t like
  • Several country restrictions
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, German, Norwegian

Established

2019

Licences

Malta Gaming Authority, UK Gambling Commission

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

Payz, MasterCard, Neteller, PayPal, Paysafe Card, Visa, Entropay, Sofort, Euteller, Trustly, Skrill, Zimpler, Interac, Bank Wire Transfer, Klarna Instant Bank Transfer, Rapid Transfer, Giropay, AstroPay Card, instaDebit

Currencies

Euros, British pounds sterling, US dollars, Brazilian reals, Canadian dollars, Australian dollars, Norwegian kroner

Withdrawal Methods

Neteller, Visa, Wire Transfer, Payz, Skrill, Trustly, PayPal, Bank Wire Transfer, Rapid Transfer, AstroPay Card, MasterCard, MuchBetter

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 5-7 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 24-72 hours

Withdrawal Limit

EUR 7,000 per month

Software

Ainsworth Gaming Technology, Big Time Gaming, Games Global, NetEnt, NextGen Gaming, Pragmatic Play, iSoftBet, Inspired, Play'n GO, Blueprint Gaming, Elk Studios, Evolution Gaming, NeoGames, Realistic Games, Lightning Box, Just For The Win, Iron Dog Studios, Electric Elephant, 1x2Games, Merkur Gaming, Side City Studios, Old Skool Studios, Playson, Amaya (Chartwell), Rabcat, Reel Time Gaming, Thunderkick, GreenTube, High5Games, Amatic Industries, Betdigital, Fantasma Games, Foxium, PariPlay, Skillzzgaming, Tom Horn Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Casiplay Casino is an online casino that brings players the ultimate gaming experience. Their gaming portfolio features the newest releases including video slots, table games and live casino. These games are powered by the leading software suppliers, such as NetEnt, Games Global, Quickspin, Play’n GO, Betsoft, Evolution Gaming and NYX Gaming. The website is available in English, German, Norwegian and Finnish. Casiplay Casino is licensed and regulated by the Malta Gaming Authority and the Alderney Gambling Control Commission.

Restricted Countries and Territories

There are some country restrictions when it comes to opening an account at Casiplay Casino. To be more specific, residents of the United States of America will not be allowed to set up an account, nor access games at Casiplay Casino. However, the full list of restricted countries can be found under the “More Casino Details” section.

Virtual Games

The portfolio of virtual games at Casiplay Casino is impressive and suitable for every kind of player. There are hundreds of online slots, powered by NetEnt, Microgaming, Quickspin, Play’n GO, Betsoft, and NYX Gaming software platforms. In particular, the offer of video slots includes the popular titles like Starburst slot, Gonzo’s Quest slot, Asgardian Stones slot, Book of Dead slot, and Thunderstruck II slot

In addition, players will find table games with variants of blackjack, roulette and baccarat, offering different bet limits. More specifically, the selection of table games includes Blackjack Solo, European Roulette, French Roulette, and Baccarat Squeeze.

As for the video poker selection, players can take advantage of the games like Jacks or Better, Deuces Wild, Poker King, and Joker Poker. 

Live Games

The live casino gives members the option of playing table against real live dealers. To be precise, Casiplay Casino’s list of live table games includes live roulette, live blackjack, live baccarat and live poker.

Mobile Gaming

Casiplay Casino can be accessed on various portable devices, like tablets and smartphones. As the casino is also a mobile casino, players can spin the reels of mobile slots and access their favourite table games, or live casino, on the go.

Support

In case of having issues, players can reach the customer support team via email, online contact form and live chat, which is available 7 days a week, from 06:00 to 23:00 (GMT). Also, there a helpful FAQ section, where certain previously asked and answered questions can be found.

Security and Fairness

Whilst the data is in transit, Casiplay Casino utilises the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to the secure server, which is protected by the latest firewall. 

Furthermore, the casino is always committed to providing fair play. More precisely, Casiplay Casino offers a 1 in 3 statistic, which is guaranteed on the website, on a global scale of their players and is verified independently by Itech labs.

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Player Reviews

4.5
10 reviews
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Player rating
Notafan
January 29, 2020
1

Still text and call me despite asking them not to due to gambling problem. Absolutely disgusted. Now going to contact the gambling regulation and report for this unethical and illegal practice

Wuzzer1984
December 11, 2019
1

There are no good things to be said about this casino site, I’d give them 0 stars if I could.

Utter shambles of a casino. AVOID. I signed up as a new customer, deposited £50, and then was kicked out of my account and couldn’t log back in- it just kept saying ’login details not recognised’ even when requesting a username/password reset. Spoke to them on live chat and they were totally disinterested in helping me, and I was told ‘it had been passed to the technical team’ and were quite rude and arrogant.

They’ve basically stolen £50 from me. I have closed my account via live chat and was told my balance would be returned but it hasn’t been yet.

Trust me, go and spend your money with another casino site, one that won’t steal your money from you.

catapultaudio
November 12, 2019
7

Decided to check this place out at the weekend as I’ve had a decent amount of luck at other casinos in this Aspire Global group recently. I like the fact that the bonus terms here are reasonably favorable in particular as well.

First thing that really struck me about Casiplay was the high quality of the site and its design in general. The layout looks really good, especially on desktop, and the icons for the various games seem much more polished than at most other sites – some designer has obviously spent a great deal of time cutting these out and fitting them all in with the site and the end result looks really great.

The selection of slots here is surely running into four figure territory – the number of different providers is just vast, although I have noticed that the full library from each of these different brands isn’t always offered. As ever, if you play more than slots as I do then the selection isn’t quite so great, unfortunately. There is only a couple of blackjack games, none of which I particularly like. The roulette selection is a little better and there is a couple of extra card and casino games, but it’s basically just a token addition. Video Poker has just a single game available too, so this is largely just a slots site in truth.

Nevertheless, I like the fact you can still get the welcome bonus if you deposit with Skrill, the bonus terms themselves are very short and easy to read and understand, and the wagering requirements are lower than average as well.

It’s really disappointing that there is such a long pending period after requesting a withdrawal here. I actually didn’t notice this at a couple of the other Aspire casinos because I only made a single withdrawal and put the long delay down to KYC and having my documents checked, but I got that sorted straight away whilst signing up at Casiplay and ended up logging back in to see if my withdrawal had been processed and saw it sat there still in pending mode two days after requesting it… when many casinos can now have the money in your bank in less than half an hour I just don’t find this acceptable at all.

Also, whilst the bonus terms are definitely good, in general I noticed that many games have their contribution percentages set at 50%. This effectively doubles the wagering if you choose to play many of the popular slots and providers making it not a very good deal at all. Still a decent casino, but could be better in some aspects!

Message
tomjoe2
August 26, 2019
10

Nice look is all I can say as I only used the site for 8 minutes. There does appear to be lots of games especially all my favourites. I WAS excited to join and start playing BUT....see my thumbs down

Please decrease 48 hour pending time. Otherwise everything is fantastic. My overall experience was good. Please work on pending hour.,so it may attract more people on your site.

Message
notorious123
June 4, 2019
1

Well the games selection seems ok on this site and the sign up bonus you get also seemed ok but if you don't deposit within 24hours you lose it. Very odd

Because I didn't deposit within 24 hours of signing up I lost my deposit bonus!! Which is crazy because I wasn't allowed to deposit until they had verified my account and that took more than 24 hours.. I didn't notice it at first but they also charge you for depositing which is absolutely unbelievable..as soon as I got into a little profit I quickly withdrew and won't be using again...oh and it's been 7 days since I withdrew and still nothing in my bank. Terrible

Message
Dorothysch
May 19, 2019
1

Nice look is all I can say as I only used the site for 8 minutes. There does appear to be lots of games especially all my favourites. I WAS excited to join and start playing BUT....see my thumbs down

I was only able to play two games on the whole site, I tried to open and play 12, I got fed up then and decided to just withdraw and then will close my account. Tried to use online form to ask why but it kept coming up with an error message.

jeremywalkerjim
May 17, 2019
10

Good games. Nice site. I recommended this online casino to everyone. I spend quality time on this site as big game lover. I think now I am regular visitor of this website.

Please decrease 48 hour pending time. Otherwise everything is fantastic. My overall experience was good. Please work on pending hour.,so it may attract more people on your site.

Message
PrinceNaseem
March 1, 2019
3

Like all Aspire Global Casinos there is a good selection of slots that all run smoothley.
But thats about it.

Here it comes. I made a few deposits.
I managed to get some nice hits and requested withdrawals. They are adding up to 3.5K€. I really don't like their 48h pending time. I am allergic to casinos that let customers wait for their winnings. But its getting even worse. I submitted my docs on a Sunday and until today (Friday) the casino has not completed the verification process yet. In fact they called me on Monday and asked for personal details in order to complete the KYC. All bogus! I contacted the support every day and they are either not handling their casino business well or they use stalling techniques. The outcome is the same....unprofessional behaviour not paying their customers in time.
So if you don't mind waiting for ages to get your winnings then go for it. Otherwise look for a casino with instant cashouts. Meanwhile I am still waiting for my money.

Message
Nyraged
February 28, 2019
8

Good games, great site and nice support. I had great fun, made a withdrawal and here is, where it begins. Would recommend, if you got a lot of patience

48hour pending is just too long tbh.. But they took 7days in my case, until the withdrawal was approved. Way too slow they should 100% work on this!

Message
leovw45
February 28, 2019
3

The games are good and initially made some fair winnings. All in all thought I had come accross a very good casino even in spite of a 48 hour pending time.

As happy as I was to discover this new casino I became very disappointed when it began to show all the signs of stalling with the payouts. Initially your winnings go into Pending so you prepare for the 48 hours. Then halfway through you are asked to download the documents needed. Then another 48 hours is added. Waited that time, still nothing. Asked to service agent on chat and was told that they were working day and night, even the weekend, to catch up on processing all the pending withdrawals. This has all the hallmarks of a casino that stalls on the payouts. Decided to cancel my pending winnings as I no longer have faith in ever receiving my winnings.
Is this really a 'fair play' casino as the claim to be?

Message
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