Casiplay Casino

I originally deposited via a starling bank account, i had a 600x win on bonanza and then proceeded to wait the 48 hour period to be told i cant withdraw to a starling bank account (voted best uk bank). So i cancelled and tried to withdraw to my nationwide account. Waited 72 hours for pending and received numerous more emails after that period saying that it couldnt be processed to a starling bank account? Then was told i would have to cancel it again request it via wire transfer to the iban number on the bank statement to the card i deposited with (nationwide one). I contacted their support eventually was told it was approved, never showed as approved in my account. later the same day i received another email saying that i had to cancel it and do it via wire transfer again. And again was told i would have to wait the 48 hour period again.

I have submitted all the documents ( card pics, bank statement and my ID).

Clearly stalling. Clearly lying.

Dear Askgamblers team,

Casiplay is stalling my verification process and the connected winnings of 3,5K Euro.

I submitted my documents in the night from Sunday 24th to Monday 25th.

I got a call from the Casino on Monday. They wanted to verify some personal details via phone with me.

The women on the phone said that my documents look fine and they will be processed as soon as possible.

Until today nothing happened.

Today (Friday 01.03.19) I contacted the live support again. The chat is was German language.

What the person told me was that I submitted my documents on the 25th and I need to send them again.

The person was not in full command of the German language or they used some kind of translation software.

All in all, they are stalling my verification and nothing is happening.

I attached the Chat protocol and the pending withdrawals to this complaint.

Thank you