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Casiplay Casino - Giving me a hard time with cashout

RESOLVED
Complaint Info
Disputed casino Casiplay Casino
Reason Delayed payment
Jimmyb9638 United Kingdom
Posted on March 26, 2019

I originally deposited via a starling bank account, i had a 600x win on bonanza and then proceeded to wait the 48 hour period to be told i cant withdraw to a starling bank account (voted best uk bank). So i cancelled and tried to withdraw to my nationwide account. Waited 72 hours for pending and received numerous more emails after that period saying that it couldnt be processed to a starling bank account? Then was told i would have to cancel it again request it via wire transfer to the iban number on the bank statement to the card i deposited with (nationwide one). I contacted their support eventually was told it was approved, never showed as approved in my account. later the same day i received another email saying that i had to cancel it and do it via wire transfer again. And again was told i would have to wait the 48 hour period again.

I have submitted all the documents ( card pics, bank statement and my ID).

Clearly stalling. Clearly lying.

AskGamblers
Posted on March 26, 2019

Dear @Jimmyb9638,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on March 26, 2019

Dear Jimmyb9638,

congratulations on your winnings.
Your withdrawal request was already approved and wired successfully to your account last week.

Have a nice day.

Best Regards,
Casiplay Casino

AskGamblers
Posted on March 26, 2019

Dear @Jimmyb9638,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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