Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Casinostugan is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Casinostugan

Our Rating CasinoRank
7.1/10
CasinoRank
Player Rating 7 reviews
7/10
7 reviews
Complaint Response 8 complaints
3 days avg. 8 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Live chat available
  • Approved by TST and iTech Labs
What we don’t like
  • Only available in the Swedish language
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casinostugan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinostugan.com
Established
2015
Licences
Swedish Gambling Authority
Affiliate Program
Languages
Swedish
Casino Type
Instant Play, Mobile, Sports, Live Casino

Casinostugan is a distinctively Nordic online casino with a gorgeous instant-play interface inspired by the breathtaking Swedish scenary. It’s powered by NetEnt, Microgaming, Playtech, Play’n GO, Thunderkick, Evolution Gaming, Skillzzgaming and Yggdrasil Gaming, and features more than 300 different video slots plus several other casino games. It is even home to a live dealer casino. Many of the games are available on both desktop and mobile. Casinostugan is licensed and regulated by the Swedish Gambling Authority.

Restricted Countries and Territories

Casinostugan currently prohibits players who live in Curacao, France, Spain, Turkey, the United Kingdom, and the United States. However, because the site is available only in the Swedish language, anyone outside of Sweden may find it difficult to play here.

Mobile Gaming

Many of Casinostugan’s slots and some other casino games can be played on mobile. Players don’t have to worry about downloading an app: the mobile version will automatically load when the Casinostugan website is opened on any compatible smartphone or tablet.

Security and Fairness

All of the pages on the Casinostugan website are encrypted with state-of-the-art SSL encryption. This technology ensures that no one will be able to compromise sensitive data players send to the casino for registration or banking purposes.

Casinostugan uses games from trusted developers who have undergone rigorous testing by independent mathematics firms like TST and iTech Labs. As such, we are certain players can get a fair game here.

StallCation

Complaints

Read the complaints other players have left for Casinostugan. Learn more about complaints.

Show all complaints
Confiscated profit

Good afternoon,

On March 4th, 2023 I made a deposit of 1000 SEK at CasinoStugan and received a welcome bonus of 100% (wagering x20). I started to play and it took a while to wager the money.

Since I had profit left, I continued to wager and thought that maybe the luck was there before the money ran out, and suddenly a winning of 10,624 SEK appeared.

I kept wagering and finally, I was able to request a withdrawal.

I requested a withdrawal of 12,006 SEK on March 10, 2023.

The money never reached me so I contacted the casino's support and they got back to me asking why I was playing from Malta and asked me to send my documents for verification. I sent all the documents which got approved and explained that I was on vacation with my partner until the 14th of April 2023. My case was then forwarded and I waited patiently.

Yesterday, March 13th, I received the decision that the casino chose to permanently close my account and confiscate my funds because I have violated their terms and conditions.

I have understood that you cannot play from Malta, but as I am a Swedish citizen, and resident in Sweden permanently, I do not see why they decided to confiscate my full funds.

I asked if they could approve my withdrawal once I’m back from my vacation, but the decision was already taken and since I violated their terms, they could not do that. I will attach their terms and our conversation in this complaint.

I am always careful to read the terms and conditions, but I read through these again and again without success to find where this information is written. I have even asked for a quote or screenshot of the casino but I have received no response other than "you have violated our terms and conditions".

The casino refuses to retry this case and I have received no response as to where in their terms and conditions this is stated.

https://www.casinostugan.com/sv/terms-and-conditions

Are they allowed to take my funds since I’m on a vacation outside Sweden while I requested the withdrawal?

Thank you for the help with this case,

Saga

staus Resolved
Declining payment with absurd reason

Hello,

I registered at casinostugan and all went well during the registration process. I was able to add a german phone number + adress and there was nothing what refused me from system side. I deposited 30 Euro. I accepted the welcome bonus which terms I didn't breach. After wagering I had about 700 Euro on my Casino Account which I wanted to withdraw.

Somehow I got now email activation link that day. The other day I activated my account and wanted to withdraw the funds. I wasn't able to login anymore. I contacted the live chat which told me I wasn't allowed to register at casinostugan because I'm from germany but they will accept the withdrawal and it could take up to 15 Bank days until the money will reach my bank account (but my account will be closed forever).

Afterwards, I had to verify my identity by supplying Bank Card and ID which I did immediately. Several days later in which no money arrived, I contacted the live support again which told me this time that my withdrawal was declined by the financial department and he will send it again which could take up to 10 bank days. After several days later again I contacted the support via mail to ask about my withdrawal. This time they told me that my withdrawal will not be send because I am from germany and casinostugan does not serve germany with its services.

Now I think this is really unfair from them, promising me that my withdrawal will be processed manually (they said that my account will stay closed, which is okay for me) and then they don't pay anything. Furthermore I think it is against the law to let german players open up an account, let them deposit an then let them stay with nothing. I ask for support here. If you need evidence I can supply the e-mails / chat transcripts.

Thanks in advance

staus Resolved
€700
Declined payment of winning due to no history again!
This is amazing! here´s nearly the same complain again but this time for Casinostugan!! I deposited without any bonuses etc and playes a game and won so I could make a withdrawal. I then got an eamil that said that yhe withdrawal was declined due to no history of me playing in their system. They accused me för cheating with their system, servers etc and I couldnt believe my eyes and were chocked when I saw the mail!! Accusing me of "hacking" their system made me feel so bad and sorry! I checked it though and there were no history but I had not done anything to their servers etc. so its a false accusacion and a big mistake from them cause its their systenm that fails and not me that has created this issue. They had put back my money in the account (30€) so I told them I will now play for the money and then check the history. I played and checked and there were nothing. (The playerpoints had increased though!!) I begged them in several of mails to solve this but I got no answers at all! I want my winnings and it doesnt matter that it is only XXX cause this is a false accusement that I feel so bad about! This time I tokk screenshots of every move I made in the gaming progress! From appprox. 35€ to 0€ so I had the prrof that their system is broke! This is so sad that I, for the second time in just teo days, are accused for the same thing! Accusing me in person to manipulate my own gaminghistory on their servers! As you can see theres nothing in the histtory but you can see that the pointsmarker in the upper corner has gone from approx 200 to nearly 1400 points! Its criminal behaviour from their side!
staus Unresolved
€35
Failed in recognizing self-excluded player
The 4. November 2014 i first self-excluded from mobilbet.com for 6 months, which is operated by Co-Gaming limited. A few days later i was able to reopen my account directly from their website (mobilbet.com). This was a breach with the T&C on their part. There it says you can change your selection, but the change will take effect only after a seven-day cooling off period. But i was able to open it direct. I sent emails and confronted them about the issue. but they say since i did a normal account closure, you can reopen at any point. no where does it say that. On the 19. November 2014 my account was closed permanent, as they do when a player mentions gambling problems. I have also self-excluded from folkeautomaten.com, which is also operated by Co-Gaming. Have been in contact with both sites asking for how long my accounts is closed. Both sites is permanent. And since Co-Gaming became aware of my gambling problem in November 2014, they should not have let me sign up with their other brand casinostugan.com, which i signed up on the 1. May 2015. In this case the operator should refund. And consider a more secure way to prevent former excluded players with gambling problems. And not take advantage of such thing. And the right thing is to give back, what they should not have taken in the first place. I have contacted casinostugan, but they told me to contact mobilbet. Maybe this gets them to react and resolve the issue... Thank you :)
staus Unresolved

Complaint Statistics

Resolved 5
Avg. Amount $ 296
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in

Top reviews from our players

Nordic style of the site, focused mainly on Swedish players

Withdrawal requests are impossible to request without verifying the account. My documents did not get accepted, even when other operators accepted these withing minutes. Long verification process on base of the idea customer is losing the funds until a WD gets processed, very Curacao likely and not ok with MGA rules.

Hi Casinolover717, Thank you for taking your time and leaving a review. We appreciate it. I can see that you had a bad experience on our site and we are sorry to hear about this. Kindly be informed that for Withdrawals, we may request verification documents in connection with transactions as per our Terms and Condition section 4.11 and 4.13: 4.11: The Company strives to make payments within 24 hours, provided that any verification documents requested by the Company have been received by the Company. The transaction time depends in part on which payment method the customer chooses and is in this part beyond the Company's control. 4.13: The company may request verification documents in connection with transactions. When requesting withdrawals, the Company must ensure that the account number belongs to the customer who holds the gaming account, whereby checks of this may be made in connection with withdrawals. We are always happy to assist, so never hesitate to contact us if you ever have any further questions or concerns. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Casinostugan Team

user avatar

Been a customer on this casino for a long time. Really wide selection of games from many providers. No wager- spins are the best and almost everyday casino calendar offer's freespins offer's and that is great. I have been club member a year and when you deposit 50€/month you'll get 75fs 1st day of the next month. So i think they have great offer's, they are trusted and i have been happy! One of my favorite casino's of all time!

35x(d + b) is annoying wagering requirement, but since they have wager-free spins i think it's not a big deal. And you can forfeit the bonus if you want. If you deposit 10€ and you get 100% as in 10€ bonus, and you get your balance up to a 400€ you can withdraw half of it ( 200€) if you wish. You'll just cancel the bonus and you can first see what amount of bonus is there so that's great also. :)

Hi Noite2, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating our promotions and calendar offers. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Casinostugan Team

user avatar

I made an account in Casinostugan right after I made an account in Mobilbet casino. I wasn’t offered any no deposit here and finding my way around wasn’t easy because everything was in Swedish so I had to use google translate.

My account here wasn’t eligible for any bonuses which I thought was very strange. Later I learned that my account in Mobilbet wasn’t eligible to any bonuses also because of the country restrictions. Anyway I was really lucky in Mobilbet and made an 80 euros withdrawal from a single 10 euros deposit so I wanted to try my luck in Casinostugan also.

So I made an account, verified my email and phone number and made the minimum 10 euros deposit via Neteller. The money was instantly on my account so I started playing. I started off with the same game I started in Mobilbet which was Centre Court. I played 100 spins on the minimum 0.09 bet and after that raised my bet to 0.18. I had only about 4 euros left on my balance. When I dropped to 1 euro I got the free spins. The bonus round paid only 12 euros which wasn’t so bad because I could continue to play but I was hoping to repeat the 97 euros success from Mobilbet. I didn’t want to risk chasing another bonus on the game so I decided to move on and try Avalon. I got the bonus round here very quiclky and my balance raised to 25 euros.

This was a good start and I just needed one more game to lift my balance to at least 50 euros. I went to Twin Spin hoping for some big win and started playing on a 0.50 bet but I soon lost all of my balance because I didn’t have any descent wins here. I had one more deposit after that but also failed to make a withdrawal.

Overall I am satisfied with my session here and will continue to play hoping for a big win soon.

Hi Hajnrih, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Casinostugan Team

user avatar

Game selection looks like there are plenty of games to play.

Very low rtp at this casino, do not lose your time and money and select another casino, this one has a really low rtp.

Hi Sophietroll, Thank you for taking your time and leaving a review. We appreciate it. I can see that you had a bad experience on our site and we are sorry to hear about this. Regarding your concern, I can assure you that all our games are fully regulated and above board. Our casino uses random number generators (RNG) which have been approved and thoroughly tested by two independent third parties, Technical Systems Testing in Canada and iTech Labs in Australia, guaranteeing a fair casino experience. We are always happy to assist, so never hesitate to contact us if you ever have any further questions or concerns. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Casinostugan Team

user avatar

Casinostugan is one of the newest casinos added on AskGamblers. As a fan of Netent and Playtech softwares, I am always happy to explore new casinos. Besides those both softwares, they also have Microgaming software and Evolution Gaming (live dealers) and Play'n Go, which ultimately makes me very interested in them. Altough they have only Swedish language on their page, I do know the basics of the language and with a little help of online translator, everything was easier than I expected.

I didn't see there any free offers, however, they have an interesting promotions for loyal clients- as a new member you get 100 points for registering, another 100 for email verification and 500 points for mobile verification. You can also send them your ID docs and get 1000 points for them. And each day you log in to your account, you get 25 points. I am saying this because the points can be used on their "Kiosk" or shop where you can either buy lottery tickets and win 10 free spins on Starburst (1 lottery entry costs 500 points) and for many more points you can actually buy free spins on Gonzo's Quest and Starburst. It seems like a really interesting idea. I just verified my email and mobile and bought 1 lottery ticket but didn't get anything from it.

Later I made a 40€ deposit from skrill and went to play Gonzo's Quest. With 0.80€ bets I made the first hundred spins. I got a few 10x bet winningsbut no free spins, so my balance was down to 13€. I reduced bets to 0.40€ to try to chase free spins. I didn't get any decent win and my balance was gone after around 60 spins.And to add, for playing Gonzo I earned points too.

I had a great time at Casinostugan, I really liked the lobby look and game variety. I think their bonus system is pretty interesting and I might send them documents to get those 1000 points! I would say they are trusftul and worth trying.

Hi Blondie, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating the wide variety of games we offer together with our bonus system. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Casinostugan Team

user avatar
Inactive user
9/10

Casinostugan is a sister casino of Mobilbet in which I played yesterday. Unlike Mobilbet here you have a smaller choice of games. In Mobilbet you have games from Evolution Gaming, Genesis Gaming, Leander Games, Microgaming, NetEnt, NextGen Gaming, Play’nGo, Playtech, Yggdrasil gaming, while Casinostugan offers only games from Evolution Gaming, Microgaming, NetEnt, Play’nGo and Playtech.

There is also a small difference in the tournaments, the prizes in Mobilbet are 60 euros and in Casinostugan 75 euros.
Live chat isn't available here 24/7, only until 12 pm and I was just about to ask a question about tournaments.
This site is in Swedish while Mobilbet is in English.

I wanted to take a no deposit bonus but the 100 SEK that they offer are only for players from Sweden, Norway and Finland. This morning while I was checking my spam folder I saw an email for 5 free spins on the game Reel Rush. From the free spins I got 0.20 and I clicked only 3 spins on Dead or Alive on a minimum bet.

There is also a difference in currencies between these two casinos. Here you can only play in Swedish crowns while in Mobilbet you have 6 different currencies. To be honest I would really like to make a deposit in this casino but it is obvious that this casino was meant to satisfy the needs of Swedish players, which doesn't mean they won't upgrade in the future.

There is also a difference in the wagering requirements. In Mobilbet they are 40 x deposit plus bonus and here it is 30 x deposit plus bonus for the offered bonuses. This seems like a very promising casino and even though I had to use Google translate to register on the site I didn't have any problems and it was instant. I didn't have to verify my phone number to get the free spins and I am truly grateful I got them.

Like most NetEnt casinos this one also has a promotion for the new game Spinata Grande and you have a chance to win a trip to New Mexico. There is no doubt that this is a good casino and that it is worthy of your attention and money.

Website available only in Swedish. The only offered currency SEK.

Hi, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Casinostugan Team

user avatar

I am always searching for some new casinos, specially when some free spins or free bonuses are given, but seeing the name of the casino and when I opened their site I just knew that this kind of promos they have are given for some selected countries only.

What funny in this casino I kind of got the bonus in a very odd way. When I saw that banner for 20 free spins on Starburst slot even it wasn't stated what country were eligible, but I still wanted to try my luck and give it a shot, well who knows I might get those free spins.

I opened my account, verified it and right away I opened the Starburst game and I was really pleasantly surprised, because when I opened Starburst slot the 20 free spins were there, waiting for me to be played and whats most important and liked, that they have no wagering of the free spins given. Ok I know that 20 spins are not something spectacular, but at east they were free and with a bit of luck who knows.

From Those 20 free spins I got 3.60 euros and lost them really fast. Because I used the free spins welcome bonus I wanted to use their welcome deposit offer, which was 80 free spins on Starburst slot and a 100% welcome deposit match offer with wagering of X 30. By my opinion that's pretty fair wagering for deposit bonus. First I wanted to be sure will I get the bonus, but I was kind of sure that I will get it. So the chat support told me I cannot get the bonus because I was from restricted bonus countries.

Ok I decided to write them an email, how was I eligible for the free spins and not for the welcome deposit bonus and the reason I did that, that was 1 package. If you get the free spins you should get the all package. After a while I got email from Casino Stugan that after reviewing my account they decided to give me the welcome bonus, so yes I got it. I made deposit, they add me the bonus manually and got the free spins right away.

I had nice time in this casino, having two software Microgaming and Netent and Malta license I think they are safe casino where we can play.

Good Luck!

Hi Katemak, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Casinostugan Team

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.