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Casinostugan - Stalling verification for almost a week now

RESOLVED
Complaint Info
Disputed casino Casinostugan
Reason Verification issues
Amount kr 1600
Posted on June 13, 2017

Hi played on casinostugan and won 1600 sek next day when i tried to log in my acc was closed.went to live chat and they told me to send a pic with my face next to my id did that.then they asked me to sen a utillity bill so i sent one pic got an email saying that the qallity was too poor so i sent a new picture and got an reply from customerservice that he wold forward it to their security apartment and they will write back as soon as the acc was verifed.now 5 days later no answer from them and acc still closed.i wrote them and asked how its going 3 days ago but still no answer.

Posted on June 14, 2017

Hi There.

We are currently checking this issue and will update as soon as possible.

Posted on June 15, 2017

Problem solved thx for the help !!!

AskGamblers
Posted on June 15, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

Casinostugan Complaints

  • 4 of 6 resolved
  • 3 days avg response
  • 2 days avg complaint life
  • 171 USD avg amount

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