Ag Awards

Casinostugan - Failed in recognizing self-excluded player

Complaint Info
Disputed casino Casinostugan
Reason Other
Posted on June 8, 2015

The 4. November 2014 i first self-excluded from for 6 months, which is operated by Co-Gaming limited. A few days later i was able to reopen my account directly from their website ( This was a breach with the T&C on their part. There it says you can change your selection, but the change will take effect only after a seven-day cooling off period. But i was able to open it direct. I sent emails and confronted them about the issue. but they say since i did a normal account closure, you can reopen at any point. no where does it say that. On the 19. November 2014 my account was closed permanent, as they do when a player mentions gambling problems. I have also self-excluded from, which is also operated by Co-Gaming. Have been in contact with both sites asking for how long my accounts is closed. Both sites is permanent. And since Co-Gaming became aware of my gambling problem in November 2014, they should not have let me sign up with their other brand, which i signed up on the 1. May 2015. In this case the operator should refund. And consider a more secure way to prevent former excluded players with gambling problems. And not take advantage of such thing. And the right thing is to give back, what they should not have taken in the first place. I have contacted casinostugan, but they told me to contact mobilbet.

Maybe this gets them to react and resolve the issue...

Thank you :)

Posted on June 9, 2015

Would have been nice if the casino responded..

Posted on June 10, 2015

Just want to share some interesting things.. Mga and UK have strict licensing conditions. when visiting the sites owned by Co-Gaming using English as my language, the T&C applies to the licensing conditions. But when visiting from Norway, the T&C is completely different, and is not providing the standard exclusion laws..

The one from the norwegian site is translated.

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