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Casinostugan - Deposit not credited to my balance, no communication from customer service

RESOLVED
Complaint Info
Disputed casino Casinostugan
Reason Amount not credited
Amount kr 100
Posted on February 23, 2016

I made a direct transfer of 100 kr and it was taken from my bank account. It also showed up on the site as follows:

Pågående insättning
Metod:
Datum :
100,00 kr
Direkt Banköverföring
2016-02-20 21:07

I waited for a while but it did not go to my account so I could play.
I sent an email to customer service that Saturday evening but on Sunday I had no reply so I sent another mail which was not replied to either.
On the monday, the live chat was open so I spoke to a girl named Tea who wanted some screenshots of my bank account which I supplied. She said that she had sent it on to their payments section and that I would be able to withdraw the money.
I am still not able to do anything hours later and have sent another email to support but am not holding out any hope for a reply.

Posted on February 23, 2016

I actually got an email this morning telling me that they had received my deposit. The ususal mail, No apology for lack of response or anything. I went there and closed my account. There are plenty of other places willing to supply me with good customer service while they take my money :)

AskGamblers
Posted on February 23, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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