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Casino Grand Bay

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Average Complaint Response Time: 3 days
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Average Complaint Response Time: 3 days

Casino Grand Bay Review

  • 24/7 support via live chat, toll-free phone, and email
  • Secured with 128-bit SSL encryption
  • Games proven fair
  • Good variety of online slots
  • Only one type of table poker available
  • Third-party audit seal does not link to full report
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General info & Latest Promos
Website http://www.betcasinograndbay.com
Established 2001
Owner Genesys Technology N.V.
Casino Promotion Casino Grand Bay: 325% up to $3,250

Casino Grand Bay is a summery online casino that offers players the chance to "Cruise to Riches!" As part of the Grand Prive group and powered by reliable Saucify (BetOnSoft) software, the casino has a solid professional backing. The company behind Casino Grand Bay is licensed in the jurisdiction of Curacao.

Restricted Countries

Unfortunately, players from South Africa, Australia, the Netherlands, the United Kingdom, France, and so on, are restricted from joining Casino Grand Bay. The entire list of restricted countries, however, can be found in our more casino details section.


The collection of games at the Saucify casino is quite diverse. The largest and fastest-growing category is the slots. Each game offers a distinctive theme and paytable, ensuring that every slot in the casino offers a different feel. Among the most popular titles are video slots like Bucksy Malone slot, Samba Spins slot, and Peek Physique slot. Some of their games even use a 243-ways layout that ensures maximum winning frequency.

Casino Grand Bay has a fair selection of table games as well. Their largest offering is a number of blackjack variants, each with its own set of rules and strategies. The casino also has a number of different roulette and baccarat games, along with Three Card Poker and craps. Although it does not have some of the more popular casino poker games, Casino Grand Bay's table games all feature smooth animations and a friendly dealer voice.

Video poker players are sure to be impressed by the quality and diversity of games at Casino Grand Bay. Virtually all major and not-so-major titles are available, including Jacks or Better, Deuces Wild, Bonus Poker Deluxe, Triple Double Bonus Poker, and many more. Each of the games has a stunning modern theme, immersive sounds, and a generous paytable.

Live Games

Players who enjoy sitting with real live dealers can take advantage of the Live Casino section. The portfolio of live table games includes live roulette, live baccarat, live blackjack and live poker.

Mobile Gaming

The casino is also available on the go from virtually any mobile, smartphone or tablet device. Players can log on from their mobile device wherever they may be by simply loading up the casino through a compatible mobile browser.


Casino Grand Bay clearly puts customer support on the top of its priorities list. Players are free to contact a casino rep at any hour of any day through a variety of methods. The most convenient for the majority of inquiries is the online live chat feature, which can be accessed through both the casino's software and website. They can also be reached through the toll-free number for your country, as shown on their support page. If you do not mind waiting for an answer, email inquiries generally receive a reply within 24 hours.

Security and Fairness

Casino Grand Bay knows that keeping their players safe is of the utmost of importance. To ensure that all of your data is kept confidential, they have protected their network with 128-bit SSL encryption. This technology obscures your information as it travels to their protected servers, making sure that nothing leaks out.

To prove that their games are random, Casino Grand Bay has had independent auditors test the casino's random number generator. Therefore, players can be sure the games are fair.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

    Saucify (BetOnSoft), Rival, Genii, Betsoft
  • Deposit Methods

    MasterCard, Neteller, Paysafe Card, Ukash, Visa, iDEAL, GiroPay, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Neteller, Direct Bank Transfer, Skrill
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 7-10 days

    Bank Transfers: 7-10 days

    Cheques: 10-15 days

    Pending Time: 24-72 hours

  • Withdrawal Limit

    USD 2,000 per week
  • Affiliate Program

    Grand Prive
  • Restricted Countries

    • Afghanistan
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Curaçao
    • Estonia
    • France
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Hong Kong
    • Hungary
    • Iran
    • Italy
    • Netherlands
    • North Korea
    • Russia
    • Slovakia
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Canadian dollars, Euros, US dollars, New Zealand dollars, Norwegian kroner, Denmark kroner
  • Languages

    English, French
  • Licences

  • Company

    Genesys Technology N.V.
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support Telephone: 1800 253 5048

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

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Casino Grand Bay Reviews by Players


Write a review
degenerategambler 2 reviews
Reviewed on May 4, 2020


I played here for few years. I will never play again.
Always deposited by BTC. I won few times and withdraw by BTC.
It took over a week to process. My last withdrawal was supposed to be over 3k.


They don't tell you that if the bonus is over 100%, that max withdrawal is 1k. So I eventually received my 1k via BTC after a week. Luckily I moved it soon as I got it. Very next day my cell phone was SIM swapped, email hacked and Coinbase broken into. Trying to access my just received winnings. I suspect someone at this casino. Lesson learned. Don't use you phone number as a recovery for your email and Coinbase. Until this happened I never knew about SIM swapping.
Afi4wins 2032 reviews
Reviewed on May 7, 2017


I cannot even remember now how long ago I had signed up and played for the first time at this Casino Grand Bay. I do remember that it was about the time when Mayfair Casino was still around, Grand Prive Casino was another one, and I've also signed up at a few of their group casinos as well. The reason for signing up was purely to take up their offers at that point in time, but what that offer was, I just cannot recall now. Nonetheless, I had followed up with at least 1 deposit at each of their group casinos, including at this Grand Bay, but have never got into playing seriously at any of them. Why? Simply because BetOnSoft, or Saucify now, has never been one of my favourite game providers.

I cannot really say what I do like about Casino Grand Bay. Their games have never attracted me much, the casino has never caught my interest either, but I have not closed my account at the casino, even after many years of dormancy, simply because there wasn't any reason for me to do so. Recently, I have been receiving offers from Grand Bay, via email, and I have since then played there a few times, but without getting any wins, not since many years ago, and not till now either. Well, as long as the good offers are coming, I'll look into them and decide to take them up or not.


Typically of most, if not all, of BetOnSoft-platformed casinos suffer from slow loading-up of their websites. The start-up configurations of the platform may be old-fashioned, I do not know for sure, needing to load up all the 'mandatory assets' first before login can be done, and a lot of my time has been wasted in waiting for this initial load-ups. After logging in, the time needed to load up any game is also very time-consuming for me. When my internet connection is crawling, I just cannot do login at all, and neither can I start up any games if I'm already logged in. Sorry to say, but I think Saucify or BetOnSoft platform isn't slow-connection friendly at all. It simply refuses to respond to so many of my attempts at login so far, and this puts me off rather badly.
Tiffini M. 2 reviews
United States
Reviewed on August 23, 2015


Love the search bar in the instant play that lets you search for game name and features. Bonuses, free spins, deck details, etc. are all labeled with icons. Also like the medals that you can get based on how much you have won. Helps keep track of which games were lucky.


Crappy payouts. No bonuses without deposit and ridiculous playthrough.
blondie 1533 reviews
Reviewed on November 1, 2014


On AskGamblers I saw that Casino Grand Bay was giving 50 free spins and I thought of it as a great way to try this casino. I was interested in it because it's provider is Betonsoft software and I've played in this software casinos only a few times.

The sign up was super fast, and in a way, the design of it reminded me of Mermaid's Palace look, the lobby too. Then I went to claim my bonus and had no problems getting it, and the spins were given on Big Game video slot. Originally it is a 50 payline slot with a nice look, but the spins were played only on 15 lines.The biggest winning I got was 0.74 euros, a few times I got 2 elephant symbols, which gave 0.20 cents and overall this bonus gave me 3.56 eur.

With that money I went to Chocolatier slot, I chose it because it has nice look with its little cook standing next to slot, wishing good luck. It has 50 paylines and I placed 0.50 bets per spin. A few times I got 0.30 eur wins, and once I even managed to get Bronze Medal", which turned my bet into a 3 eur win, but then many dead spins came and I lost all my balance very quickly. But I think I will try this game again with a bigger balance, because it is exciting - the design is great and the game has free spins and a few more interesting bonus features.

Overall, even though the time I spent there was short, I liked everything about the place. I think that the games are descent, he design is good too. The slots spinned fast, everything on their casino page is easy to find and I think I might deposit there sometime soon.

I used instant play and the only small minus I saw was that the lobby itself loaded a bit slowly. But that's it.
LilianInThaHouse 657 reviews
Bosnia and Herzegovina
Reviewed on August 30, 2014


Casino Grand Bay is run by BetOnSoft software. I like the games from this software provider but what really caught my attention here was the 50 free spins no deposit bonus. That was the main reason why I joined this casino. After the registration was completed I went to the cashier page and entered the bonus code. The bonus was accepted. I tried to use the free spins on several slot games but without any success. After this I decided to contact their live chat support and ask which games were allowed for this bonus. After I clicked on the live chat tab this message appeared- Please wait for a site operator to respond. I waited for no more than 30 seconds and their live chat operator was available. Here I got an answer that the free spins were only allowed on the game Big Game slot. I went back to the lobby page and looked for Big Game slot.

The casino software looks good but the navigation isn't the best in my opinion. It took me some time until I found this game. This game has 15 paylines and I cashed in a total of 3,97 euros from the free spins. That wasn't what I expected but ok. The wagering requirements were 45 x bonus= 178,76 euros. I already had a chance to try out some games from this software provider. I had the biggest wins on Faraon slot game. That is why I choose her after the free spins were completed. This time I didn't have any luck and only after about 10 minutes playing on a 0.25 euro bet I lost all of my money. Will I make a deposit here later on?

I doubt it and maybe this isn't a bad casino. On the other hand I am very careful with my choice of casinos to make a deposit in.
Inactive user
Reviewed on August 11, 2014


Casino Grand Bay is powered by BetOnSoft software and I came across some AG promotion for 50 free spins. After yesterdays experience I checked with live chat just in case to confirm if I have or not registered an account before, because, if I win something, I don't want to be cry baby.

Bonus was for the Big game video slot, and I thought the sweet dog animation represent this game, but no, it was a cute lion actually and wager x 45 bonus, 15 paylines, min.coin size 0.01 and one coin per line. Four angry looking monkeys and the sweet lion gave me a 2.15 win and then golden coins started flying over the screen. All of the symbols here would be interesting even to kids including the tiger with violet tongue hanging down his mouth. I got the 15 free spins x 3 multiplier. My bonus game was finished with 12 dollars of total win and it was time to try and wager it. The wild lion symbol will start laughing or opening his mouth anytime you win and will double your winning. 3 or more flirting hypo wild symbols will trigger the bonus game, in my case, it was 13 free spins. Almost all of my winnings included wild lion symbols but were not big enough to meet the wager requirements. You may get the feeling that you are at some zoo center with smiling animals all over. As I found this game very nice I didn't want to change it to another one and use my winnings from the previously 50 free spins. Max coin size is 15 and this is a 5 reel, 30 paylines slot.

Their site looks very nice, professional and fast live support and as I never heard of this casino before, I can't tell if I will be depositing here in the future. Big Game is one of their hot games and I truly liked it. I was my pleasure, to play here.
hajnrih 1378 reviews
Reviewed on August 7, 2014


I rarely play in Betsoft casinos and when I do it’s because I have nothing else to do and I usually take some no deposit bonus or a free spins bonus. A friend of mine recommended this casino because It had a good free spins offer with no deposit. The promo is here at AskGamblers and it’s 50 free spins for Big Game video slot. The bonus is cash able and the maximum cash out is 150 dollars. Unfortunately the wager is a bit high 45 x bonus so without any descent win on the free spins you are hardly unlikely to succeeded in wagering it.

I decided to give it a try an continued to their website. The site is pretty good. Well designed easy to navigate and with good animations. I saw that they offer download, instant play and mobile so that’s a big plus for them.

Anyway I always play in download so I downloaded the software made an account and went on to redeem the bonus. I immediately muted the sound because they have some annoying sixties like song which just irritates me. I redeemed the coupon but contacted live chat to check if everything is in order and to see if the terms were right. They were online and professional so that’s another big plus. Can't run a a casino without a live chat support.

I went on to the game and saw that it was a 30 payline slot. With 50 free spins on 30 paylines you can have a descent win to start with. But since this is a Betsoft casino all their promos have a catch and so does this one. Instead of 30 you get to play on 15 paylines. If you are afraid that someone will wager a no deposit bonus don’t offer them. This is why I don’t like these casino. I played the 50 spins and won about 6.3 bucks. So at 30 paylines that amount would be at least double. Anyway with 284 to wager I went to Spartan slot and played on a minimum 0.15 bet. I played for a while had some big wins triggering free spins and the pick up bonus but eventually lost everything. I also saw some number of complaints here and that means no deposit for me here.
vaibhavsingh 103 reviews
Reviewed on June 8, 2014


The only good thing about Casino Grand Bay is their welcome offer for the new user to avail and all the other thing including the games suck on this casino room. They have a lot of free spins to offer but their is a catch and this is that those free spins are not wager free and the wagering is a smashing 45 times which is not at all easy. It has been powered by Bet on Soft software which is very cool and has good games usually but not with this casino room.

They had offered me a 100% match on the first deposit of 30 euros I made with them and I got 30 more and the problem is that I had to ask 4 times for them put the bonus money in my account which had already raised doubt about this casino room in my mind because "good" casino rooms automatically transfer the bonus money in your account.

The only nice nice game in this casino room is the Break the Bank classic slot and I found it very nice and I started with .40 per spins lost in the beginning but eventually caught up and won myself some good money.

They have a nice support team which was very helpful and assisted me whenever needed but I guess the biggest drawback is the games because they are very tight and the bonus poker game was the most stupid game I had ever played in my life. I do not like such variants and prefer simple holdem. Would have loved this casino of the return on the other games was also as good as Break the Bank.

Cash out processing is cool as I got the money within 3 days which is cool with me. Overall only selected games were good and I would not continue with them or make another deposit.
Reviewed on May 19, 2014


Customer service reps were nice.


Roulette wheel is not built with a RNG. Multiple times I'd hit runs of all black/red or all odd/even. By 'runs' I mean 10 or more in a row. The chances of this happening are 0.074%. If it happened once I wouldn't have thought anything about it. But it happened multiple times in roughly 4 hours of play. DON'T PLAY HERE, they cheat you out of your money.

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