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Casino Grand Bay

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Average Complaint Response Time: 3 days
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Average Complaint Response Time: 3 days

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Casino Grand Bay Review

  • 24/7 support via live chat, toll-free phone, and email
  • Secured with 128-bit SSL encryption
  • Games proven fair
  • Good variety of online slots
  • Only one type of table poker available
  • Third-party audit seal does not link to full report
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General info & Latest Promos
Website http://www.betcasinograndbay.com
Established 2001
Owner Genesys Technology N.V.
Casino Promotion Casino Grand Bay: 325% up to $3,250

Casino Grand Bay is a summery online casino that offers players the chance to "Cruise to Riches!" As part of the Grand Prive group and powered by reliable Saucify (BetOnSoft) software, the casino has a solid professional backing. The company behind Casino Grand Bay is licensed in the jurisdiction of Curacao.

Restricted Countries

Unfortunately, players from South Africa, Australia, the Netherlands, the United Kingdom, France, and so on, are restricted from joining Casino Grand Bay. The entire list of restricted countries, however, can be found in our more casino details section.


The collection of games at the Saucify casino is quite diverse. The largest and fastest-growing category is the slots. Each game offers a distinctive theme and paytable, ensuring that every slot in the casino offers a different feel. Among the most popular titles are video slots like Bucksy Malone slot, Samba Spins slot, and Peek Physique slot. Some of their games even use a 243-ways layout that ensures maximum winning frequency.

Casino Grand Bay has a fair selection of table games as well. Their largest offering is a number of blackjack variants, each with its own set of rules and strategies. The casino also has a number of different roulette and baccarat games, along with Three Card Poker and craps. Although it does not have some of the more popular casino poker games, Casino Grand Bay's table games all feature smooth animations and a friendly dealer voice.

Video poker players are sure to be impressed by the quality and diversity of games at Casino Grand Bay. Virtually all major and not-so-major titles are available, including Jacks or Better, Deuces Wild, Bonus Poker Deluxe, Triple Double Bonus Poker, and many more. Each of the games has a stunning modern theme, immersive sounds, and a generous paytable.

Live Games

Players who enjoy sitting with real live dealers can take advantage of the Live Casino section. The portfolio of live table games includes live roulette, live baccarat, live blackjack and live poker.

Mobile Gaming

The casino is also available on the go from virtually any mobile, smartphone or tablet device. Players can log on from their mobile device wherever they may be by simply loading up the casino through a compatible mobile browser.


Casino Grand Bay clearly puts customer support on the top of its priorities list. Players are free to contact a casino rep at any hour of any day through a variety of methods. The most convenient for the majority of inquiries is the online live chat feature, which can be accessed through both the casino's software and website. They can also be reached through the toll-free number for your country, as shown on their support page. If you do not mind waiting for an answer, email inquiries generally receive a reply within 24 hours.

Security and Fairness

Casino Grand Bay knows that keeping their players safe is of the utmost of importance. To ensure that all of your data is kept confidential, they have protected their network with 128-bit SSL encryption. This technology obscures your information as it travels to their protected servers, making sure that nothing leaks out.

To prove that their games are random, Casino Grand Bay has had independent auditors test the casino's random number generator. Therefore, players can be sure the games are fair.


Casino details
More Casino Details More details
  • Website

  • Software

    Saucify (BetOnSoft), Rival, Genii, Betsoft
  • Deposit Methods

    MasterCard, Neteller, Paysafe Card, Ukash, Visa, iDEAL, GiroPay, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Neteller, Direct Bank Transfer, Skrill
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 7-10 days

    Bank Transfers: 7-10 days

    Cheques: 10-15 days

    Pending Time: 24-72 hours

  • Withdrawal Limit

    USD 2,000 per week
  • Affiliate Program

    Grand Prive
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Curaçao
    • Estonia
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Hungary
    • Italy
    • Netherlands
    • Slovakia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Canadian dollars, Euros, US dollars, New Zealand dollars, Norwegian kroner, Denmark kroner
  • Languages

    English, French
  • Licences

  • Company

    Genesys Technology N.V.
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support Telephone: 1800 253 5048

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Casino Grand Bay Reviews by Players


Write a review
degenerategambler 2 reviews
Reviewed on May 4, 2020


I played here for few years. I will never play again.
Always deposited by BTC. I won few times and withdraw by BTC.
It took over a week to process. My last withdrawal was supposed to be over 3k.


They don't tell you that if the bonus is over 100%, that max withdrawal is 1k. So I eventually received my 1k via BTC after a week. Luckily I moved it soon as I got it. Very next day my cell phone was SIM swapped, email hacked and Coinbase broken into. Trying to access my just received winnings. I suspect someone at this casino. Lesson learned. Don't use you phone number as a recovery for your email and Coinbase. Until this happened I never knew about SIM swapping.
Afi4wins 2006 reviews
Reviewed on May 7, 2017


I cannot even remember now how long ago I had signed up and played for the first time at this Casino Grand Bay. I do remember that it was about the time when Mayfair Casino was still around, Grand Prive Casino was another one, and I've also signed up at a few of their group casinos as well. The reason for signing up was purely to take up their offers at that point in time, but what that offer was, I just cannot recall now. Nonetheless, I had followed up with at least 1 deposit at each of their group casinos, including at this Grand Bay, but have never got into playing seriously at any of them. Why? Simply because BetOnSoft, or Saucify now, has never been one of my favourite game providers.

I cannot really say what I do like about Casino Grand Bay. Their games have never attracted me much, the casino has never caught my interest either, but I have not closed my account at the casino, even after many years of dormancy, simply because there wasn't any reason for me to do so. Recently, I have been receiving offers from Grand Bay, via email, and I have since then played there a few times, but without getting any wins, not since many years ago, and not till now either. Well, as long as the good offers are coming, I'll look into them and decide to take them up or not.


Typically of most, if not all, of BetOnSoft-platformed casinos suffer from slow loading-up of their websites. The start-up configurations of the platform may be old-fashioned, I do not know for sure, needing to load up all the 'mandatory assets' first before login can be done, and a lot of my time has been wasted in waiting for this initial load-ups. After logging in, the time needed to load up any game is also very time-consuming for me. When my internet connection is crawling, I just cannot do login at all, and neither can I start up any games if I'm already logged in. Sorry to say, but I think Saucify or BetOnSoft platform isn't slow-connection friendly at all. It simply refuses to respond to so many of my attempts at login so far, and this puts me off rather badly.

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